Timeless Tours

Dear Louie, Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience with Yassin and your driver. Yassin takes great pride in sharing the history and culture of Morocco, so knowing his knowledge and hospitality made a lasting impression means the world to our team. We’re also thrilled you enjoyed the camel ride and the magic of sleeping under the desert stars! At the same time, we sincerely apologize for the issues you experienced with the hot water, broken shower head, and missing amenities during your night at the Rooftop Hotel, as well as the lack of hot water at the desert camp. Comfort is essential after long days of exploring, and falling short on these basic standards is definitely not the standard of service we strive to deliver. We take this feedback seriously and are actively addressing these points with our hotel partners and camp management to ensure plumbing and basic amenities are thoroughly checked prior to guest arrivals. Thank you once again for your honest review and for travelling with Timeless Morocco. We hope to welcome you on another adventure in the future! Warm regards, The Timeless Morocco Team

Dear Vicki, Thank you so much for taking the time to share such a detailed and thoughtful review of your private tour with Timeless Tours! We are thrilled to hear that Jordan not only checked off a bucket-list dream for you but truly exceeded your expectations. It is fantastic to know that Nail took such great care of you on the road—keeping our guests safe, comfortable, and well-informed is our top priority, and we will be delighted to pass along your praise to him. We are also glad your local guide in Petra helped make that unforgettable site such a standout highlight of your journey. From discovering ful at the International House to unwinding with a massage and fantastic buffets at the Hyatt in Petra, it sounds like you had a truly wonderful balance of rich history, comfort, and great food—even out among the dunes at the Luxury Oasis Camp in Wadi Rum! Thank you once again for traveling with us. It was an absolute pleasure hosting you, and we hope to welcome you on another Timeless Tours adventure in the future. Warmest regards, The Timeless Tours Team

Dear Lynne, Thank you so much for taking the time to share your review after your travels! We are delighted to hear that you had such an excellent experience aboard the Nile Jewel. It is wonderful to know how much you enjoyed exploring Egypt’s rich history, temples, and culture with Nabil Shohdy. He truly has a passion for bringing the past to life, and we will be sure to pass along your kind words and high recommendation to him. It is especially heartwarming to hear how he brought everyone together—the fact that the "tigers" WhatsApp group is still active is a testament to the special bond and camaraderie he creates on his tours. Thank you once again for choosing to travel with us. We hope to welcome you on another adventure in the future! Warm regards, The Timeless Tours team

Dear Josephine, Thank you so much for the 5-star review! It’s completely natural to have a little hesitation before trying a more traditional adventure like sailing on a felucca, but we are absolutely delighted that you took the leap and had such a wonderful time with us. Experiencing the Nile this way is truly special, and having you on board was a pleasure. We hope to welcome you on another Timeless Tours journey in the near future! Warm regards, The Timeless Tours Team

Dear Cornelis, Thank you for taking the time to share your review and feedback following your Timeless Morocco tour. Regarding your pre-departure communications, please note that your booking confirmation, trip notes, and detailed tour itinerary were uploaded and sent the very next day after your booking was confirmed on your TourRadar booking page. To avoid any missing information or lost emails, all official documentation and messages are stored directly within that booking conversation thread. We are sorry for any confusion or stress regarding TourRadar’s website login and password reset system, and we will notify our account manager there about the technical issues you encountered. We are truly sorry to hear about your experience with the local guide in Marrakech. Rushing guests through the visit and leaving the group early is completely unacceptable, and we are addressing this matter directly with our local operations team so it is not repeated. At the same time, we are very glad that overall you enjoyed the journey with Hacim and his driver brother. We pride ourselves on having knowledgeable, accommodating guides and safe drivers, and we will gladly pass along your generous compliments to both of them. Thank you again for your constructive feedback, and we wish you safe travels on all your future adventures. Warm regards, The Timeless Tours Team

Dear Serap, Thank you so much for taking the time to leave this lovely review! We are delighted to hear that you had such a wonderful journey on the Dunes & Dynasties tour and that you were able to experience the beauty and depth of Moroccan culture in the best possible way. Fatma is truly exceptional at bringing the local culture and history to life, and we will be sure to share your kind words with her—she will be thrilled to know she helped make your time in Morocco so memorable. Thank you again for traveling with us, and we hope to welcome you on another adventure in the near future! Warmest regards, The Timeless Tours Team

Dear Stanley, Thank you for taking the time to share your candid feedback regarding your recent Nile Jewel tour. We take guest feedback very seriously, and we are truly sorry to hear that several aspects of your trip fell short of expectations. When curating our itineraries, we take significant care in selecting our accommodation partners, prioritizing established 4- and 5-star properties and cruise vessels that consistently receive strong positive ratings from independent travelers across major third-party platforms (such as Booking.com, TripAdvisor, and Google Reviews). Properties like Jaz Pyramids Resort, Basma Hotel Aswan, and Gravity Hotel Hurghada typically maintain high guest satisfaction scores (often averaging 8.0 to 8.6+ out of 10), which is why they are chosen. However, reading your account makes it clear that the service and room conditions you experienced during this stay did not reflect those standards. We sincerely apologize for the unacceptable issues you encountered: Hotel Maintenance & Staff Behavior: The delays in service, attitude from luggage staff, the plumbing failure and late-night disruption at Basma Hotel, and the room defect issues are completely contrary to the standard of hospitality our guests should receive. Gravity Hotel Villa Arrangement: Splitting six adults across a single villa with access issues, lock malfunctions, and power disruptions is unacceptable. We are taking this up directly with the hotel management to investigate why standard rooming was compromised and how this occurred. Transportation & Speed Regulation: While long driving distances across Egypt require regulated safety governors and police convoy limits (which restrict bus speeds for passenger safety), comfort should never be compromised. Your feedback regarding the bus seating, suspension, and space has been escalated to our transport operations team for review and fleet inspection. Tipping Transparency: We appreciate your feedback regarding the upfront tipping kitty. It is designed to relieve travelers from the constant stress of everyday tipping at stops, cruises, and hotels. However, your feedback demonstrates where local staff expectations still intruded on your experience, and we will work with our guides to handle this more clearly and effectively. Your feedback has been passed directly to our senior management and local operations team in Egypt so these issues can be addressed with each respective supplier. We truly appreciate the time you took to highlight these shortcomings so we can take direct action.

Dear Louisa, Thank you so much for taking the time to share such a lovely review! We are absolutely delighted to hear that you had a wonderful experience from start to finish on our Cleopatra's Egypt tour. It is fantastic to know that the itinerary ran so seamlessly and that your group brought so much cheer and fun to the journey. We will be sure to pass along your kind words and appreciation to Ramez Emil—he takes tremendous pride in looking after our guests, and knowing he helped make your adventure so special will mean the world to him. Thank you once again for choosing Timeless Tours. It was a pleasure hosting you, and we hope to welcome you on another bucket-list adventure in the future! Warmest regards, The Timeless Tours Team

Dear Fatma, Thank you so much for your wonderful words! It is always an absolute joy collaborating with you to host our guests. Knowing that you felt everything was so perfect on the Dunes & Dynasties tour means the world to our entire operations and ground team. Your passion, leadership, and care are what bring these Moroccan journeys to life, and we are truly grateful for the fantastic partnership we share. Here is to many more seamless, unforgettable adventures together! Warmest regards, The Timeless Tours Team

Dear Catherine, Thank you so much for taking the time to share such a wonderful and insightful review of your Best of Egypt tour! Coming from someone with 20 years of experience in the travel industry, your compliments mean the absolute world to our entire team. You described it perfectly—Egypt is indeed both magical and wonderfully vibrant, and coordinating all the moving parts seamlessly requires genuine care, precision, and dedication behind the scenes. We will make sure Miriam hears your glowing praise. She truly acts as that orchestra conductor on the ground, and she will be thrilled to know her hard work, warmth, and attention to detail made such a positive impression on your trip. We are also delighted to hear that you found the vehicles immaculate and comfortable, and that the accommodations met your standards throughout. And we love the McDonald’s story! Sometimes a quick, familiar stop—especially with a world-class view—is exactly what the group needs before a long drive across the desert to Hurghada. Thank you again for choosing Timeless Tours and for trusting us with your Egyptian adventure. It was an honor hosting you, and we would love to welcome you on another journey in the future! Warmest regards, The Timeless Tours Team