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We’re an inquisitive team of creative problem solvers, tech wizards, and passionate travellers who work together to bring life-enriching touring experiences to the world. Our online marketplace has disrupted the travel industry and transformed the way in which tours are discovered and booked. When it comes to travel tech, not only are we the innovators - we’re the leaders, and we continue to make groundbreaking progress every day.

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Our Culture

We’re a diverse team of nationalities, cultures, and languages, but there’s one thing which all of us have in common: the insatiable desire to be better than we were yesterday. It’s the pursuit of excellence which keeps us aiming high, reaching far, and achieving magnificent outcomes as we strive to be the best of the best in the world of travel tech.

We believe that the only limit to our success is our imagination, which is why we’re stock full of creative talent. We provide a laid back, comfortable environment where you can get your best work done, and operate with an open-door policy: Whether you’re stuck on a (seemingly) impossible Excel problem, or simply need someone to help you carry the beers around on a Friday afternoon, we’ll be there for you.

Ultimately, we really are a team, and we prefer to win as one, too.

A Day in the Life...

The TourRadar crew isn’t just about lines of code, creative marketing campaigns and connecting customers with life-enriching travel experiences. When you become part of our team, you’ll find that no two days are the same, and that our enthusiasm for great results is matched equally by our desire to have fun, both in and out of the office!

Darts and foosball help strengthen our hand-to-eye coordination, a useful skill when using a keyboard is part of your daily routine, and our team outings fly in the face of boredom: Instead of “Should we go for a pizza tonight?”, you’ll hear “The train leaves in 10 minutes for wakeboarding/paintball/rock climbing/bubble soccer!”

One thing we’ll always remember is what got us here in the first place, and that’s our passion for travel. Each year, each member of the TourRadar crew gets to go on a FAM (familiarisation) trip somewhere around the world. Office exchanges are also encouraged, so you can live in another country and culture, gain international work experience, and have a perfectly reasonable excuse to visit Australia, Austria or Canada!

Job Openings

Want to join our travel-obsessed crew? Navigate the positions below and get on our Radar!

Location

  • All regions
  • Vienna
  • Toronto
  • Brisbane

Field

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    Get in touch
  • Senior Software Engineer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Senior Software Engineer to join our team in Vienna. Your responsibilities

    • Bringing our platform to the next level
    • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
    • Working closely with our management and tech team
    • Having the possibility to become the technical leader for different projects within a short period of time

    Who you are

    • 5+ years of Web development experience (including front and back end on the LAMP stack)
    • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
    • You already designed/consumed APIs
    • Experience with RDBMS (schema design, indices, caching)
    • Experience with unit and integration testing
    • Worked in an Agile environment
    • Experience with Continuous Integration and Continuous Deployment
    • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
    • Experience with RESTful, SOAP and RPC APIs
    • Experience in dealing with the version control system Git
    • Good verbal and written English communication skills

    Bonus Skills

    • Fluent in multiple programming languages
    • Experience with Payment Service Providers
    • Experience with processing large datasets
    • Experience with client side frameworks, such as AngularJS

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Cruise Consultant

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

    As a Cruise Specialist you will:

    • Handle inbound sales calls from prospective clients as well as respond promptly to online enquiries, emails and online chats

    • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators

    • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers and air

    • Check availability and price, attempting to close the sale on every opportunity

    • Build and maintain effective relationships with new and existing consumers

    • Work towards achieving monthly targets

    We are looking for someone who:

    • Substantial knowledge of the cruise industry

    • Demonstrate professional communications skills both verbal and written

    • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.

    • Proven record of excellent customer service and retention skills. 

    • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.

    • Problem solving, research and resolution skills.

    • Availability to work variable shifts, including weekends

    • A genuine desire to achieve results, both personally and as part of a successful team

    • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

    Qualifications

    • A minimum of 1 years recent experience of selling cruise and ideally with personal cruise experience

    • Salesforce CRM System experience is a plus

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Travel Expert / Customer Support

    Full time
    Vienna
    Austria

    TourRadar continues to shake up the multi-day tour industry by providing travelers with a trusted online marketplace to book life-enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

    We are currently looking for a Travel Expert to join our Vienna office.

    *Please note: this position will require some work on the weekends on a rotating basis*

    Your responsibilities:

    • Handling bookings for customers, which occur online
    • Chatting with customers via instant messenger, email or by telephone
    • Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
    • Answering customer questions and providing information in a professional manner
    • Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
    • Encouraging customers to book with us
    • Excellent product knowledge – give the customer confidence that you know and understand our product
    • Handling booking cancellations, changes, payment issues, and adjustments

    Who you are

    • You have at least 1-2 years of experience in customer care/support and strong sales background/records
    • Preference shown to travel agents, sales professionals, customer service agents or former tour guides
    • You have exceptional grammar and communication skills (English)
    • You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
    • You have multitasking abilities and capable of handling high volumes of inquiries
    • Exceptional time and priority management
    • You are passionate about providing mind-blowing customer service and going that extra mile for our customers
    • You are sales driven with the ability to sell via phone
    • You are open-minded, love challenges, enthusiastic to learn and interested in traveling
    • You don´t know the meaning of “I can’t find the answer”

    What can you expect?
    We are offering a full-time position, with the salary to be negotiated based on your location and experience. Here at TourRadar you will work in an international environment with English as the main working language. Other benefits include team building activities (sports events, outdoors outings or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

  • Web Product Manager

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Manager, you will be responsible for planning, specifying and delivering product and new features to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on data analysis.

    You must have a good understanding of user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the Design/UX & development teams to define, plan and release the product requirements. At the same time, you will work with the customer support team to understand the customer’s pain points and address these pain points with the product releases.

    This role is based in Vienna, Austria.

    Key responsibilities

    • Together with the UX and Development team define and prioritise features based on the strategic goals
    • Work with UI/UX & Tech teams to bring engaging user experiences to life
    • Provide ongoing analysis of product effectiveness using a data-driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
    • Manage the entire product line life cycle from requirements to release
    • Define, set up and manage test cases and test suites together with the QA team
    • Working together with the marketing team to optimize landing pages in order to lower customer acquisition costs
    • User acceptance test and monitor all releases to ensure the site and product are always running and as bug-free as possible.

    Requirements

    • 3+ years product/project management experience of a responsive design website
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with SEO optimizations
    • Experience with defining test suites and test cases
    • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns
    • Work experience with e-commerce website is a plus
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • DevOps Engineer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for an experienced DevOps Engineer to join our team in Vienna.

    Responsibilities:

    • Administer Linux server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
    • Setup, secure, and manage our AWS infrastructure
    • Manage our alerting and monitoring systems via the Elasticsearch ELK stack
    • Own our build and automated testing environment with Jenkins or similar services
    • Support our Docker containerization efforts
    • Monitor Bandwidth utilization, uptime, and Security logs
    • Troubleshoot hardware, software and operating systems
    • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
    • Work with Business Analysts and Developers to support product rollouts
    • Provide specialized technical support and planning guidance to development team.
    • Maintain records on repairs, downtime, and configuration changes
    • Assist in disaster recovery and business continuity planning and support
    • Participate in capacity planning including forecasting of needs for future infrastructure related purchases
    • Monitor system and network performance and tune performance as necessary
    • Participate in on-call rotation to provide off-hours support

    Requirements:

    • Profound understanding of Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
    • Experience with Amazon Web Services (AWS: EC2, ELB, RDS, S3, ElastiCache, CloudFront, VPC, AutoScaling)
    • Experience with config management tools such as Chef or Puppet
    • Experience with scripting language such as Python, BASH and ideally PHP.
    • Experience with some assortment of the following: Apache, Nginx, lvm, Squid, Bind, MySQL, PostgreSql, Redis, Memcached, Proftpd, Backup Tools, NFS, Docker, Dovecot, git
    • Experience with SSL and PCI compliance a plus
    • BS in Computer Science or related Technology Degree

    Bonus Skills:

    • Web development experience, including HTML, CSS, JavaScript, AJAX
    • LAMP (Linux, Apache, MySQL and PHP) experience
    • Experience with MVC Frameworks, such as CodeIgniter, Laravel and CakePHP
    • Experience working in an AGILE environment
    • Experience with REST/SOAP APIs
    • Experience working in Git Version Control

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Software Tester/QA Analyst

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Software Tester to join our team in Vienna. Your responsibilities:

    Typical Tasks

    • Create test cases and test product features
    • Work with Google Spreadsheets and Google Docs to validate datasets
    • Use your common sense to spot issues that aren’t in product specification.
    • Communicate bugs clearly (in meetings and in our bug tracking tool)
    • Take part in daily stand-ups and work closely with product managers to validate features.

    Skills needed

    • Analytical mindset, strong work ethic and thoroughness
    • Ability to think on your feet
    • Ability to deal with changing demands in a dynamic startup environment

    Skills Preferred

    • Experience with writing SQL queries
    • Experience with automated frontend tests (e.g. Selenium)

    Typical scenario

    We are about to launch a new feature which imports discounts for river cruises. Our testers need to validate those discounts against the tour operator website before we can display the discounted prices on tourradar.com

     

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Office Manager

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for an Office Manager to join our team in Vienna.

    Responsibilities:

    • Serve as the ‘go-to’ person for our team, handling ongoing general administrative work, as well as new tasks as needed in support of the company
    • Maintain fully stocked kitchen, office supplies, and coordinate package deliveries and office mail
    • Arrange and book Business Trips and Team Events
    • Point of contact to local suppliers, service providers and authorities
    • Provide administrative support for managers
    • Provide office tour for people interviewing with TourRadar
    • Ensure that the office feels like home

    Requirements:

    • Positive and upbeat attitude
    • Impeccable written and verbal communication skills both German (native) and English (fluent)
    • Ability to move quickly and make on the-spot decisions without sacrificing attention to detail
    • Experience in handling a broad range of administrative tasks
    • Love to help people!

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Travel Expert

    Full time
    Toronto
    Canada

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Do you have Travel Industry, Customer Service or past Tour Guide experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar's Customer Support Team needs you!

    We are currently looking for a Travel Expert to join our Toronto office. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel!

    Your responsibilities:

    • Handling bookings for customers, which occur online
    • Chatting with customers via instant messenger, email or by telephone
    • Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
    • Answering customer questions and providing information in a professional manner
    • Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
    • Encouraging customers to book with us
    • Excellent product knowledge – give the customer confidence that you know and understand our product
    • Handling booking cancellations, changes, payment issues, and adjustments


    Who you are

    • You have at least 1-2 years of experience in customer care/support and strong sales background/records
    • Preference shown to travel agents, sales professionals, customer service agents or former tour guides
    • You have exceptional grammar and communication skills (English)
    • You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
    • You have multitasking abilities and capable of handling high volumes of enquiries
    • Exceptional time and priority management
    • You are passionate about providing mind-blowing customer service and going that extra mile for our customers
    • You are sales driven with ability to sell via phone
    • You are open-minded, love challenges, enthusiastic to learn and interested in travelling
    • You don´t know the meaning of “I can’t find the answer”
    • Work permission for the appropriate country to which you are applying

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Business Intelligence Analyst

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Business Intelligence Analyst to join our team in Vienna.

    Responsibilities:

    • Work closely with our analytics and tech departments to define key source data, required reporting metrics, assess the status of existing reporting capabilities and work with teams on go forward solutions
    • Import, scrub, transform, validate and model the data with the purpose of helping executives / strategists understand or draw insights from it
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Develop clean, concise reporting and presentations that provide insight into campaign results and recommendations for continued optimization and improvement
    • Perform data quality audits to maintain and assure data integrity
    • Proactively support and participate in product / team improvement initiatives; define new process improvement opportunities

    Requirements:

    • Solid background in mathematics, computer science, statistics
    • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
    • Technical expertise regarding data models, database design development, data mining and segmentation techniques
    • Good presentation and communication skills, ability to explain complex technical problems in simple words
    • Strong knowledge of and experience with relational databases, including the experience of writing the queries in SQL
    • Experience with reporting and data visualization tools
    • Experience with one or more of the programming languages like Python, R, PHP, etc.

    Bonus Skills:

    • Good understanding of machine learning algorithms and approaches
    • Understanding and experience with neural networks and deep learning algorithms
    • Experience with Big Data frameworks like Hadoop, Spark, etc.
    • Experience with building and maintaining data pipelines
    • Experience with Amazon Web Services
    • Experience with PostgreSQL

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
       
  • Head of SEO

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    This role will be responsible for helping drive organic traffic growth through careful research, analysis and evaluation of our current and future landing pages, website structure and website. The ideal candidate has expert knowledge of technical SEO, truly enjoys working with numbers, large volumes of data, and is a natural problem-solver.

    What Are We Looking For?

    • You know SEO and search marketing inside and out, and are passionate about it! You’re keen on finding out the latest news, and thoroughly enjoy the analytical side of search marketing.
    • You understand that SEO is all about details, while not missing the bigger picture of business goals
    • You understand the importance of quantifying your ideas and propositions, and have the knowledge and skills to be able to support your ideas through data
    • You thrive when surrounded by numbers, large amounts of data and thinking at scale
    • You have a deep understanding of the technical aspects of SEO, while being acutely aware of the role marketing plays in SEO
    • You are a true problem solver -  someone who loves a challenge and you will find a solution no matter how it needs to be done
    • You come up with new ideas, and translate these ideas to traffic and revenue projection
    • You are able to work effectively with a variety of teams across the business, such as engineering, product and design teams
    • You are results driven and have excellent communication skills (written and verbal)

    What you’ll do:

    • Lead the SEO team and provide guidance for team members
    • Make strategic decisions for SEO long term as well as day to day activities
    • Monitor organic traffic on a daily, weekly and monthly basis to assess traffic trends compared to the previous week, month, year
    • Analyse user metrics and conversions to understand user intent and inform SEO decisions
    • Work with other teams to provide information on best practices to ensure maximum exposure to organic traffic
    • Analyse crawl and indexing behaviour to gain insights which can be turned into optimisations
    • Find areas for increasing organic traffic in a white hat, scalable, and measurable way
    • Large-scale, in-depth keyword research to discover the best opportunities for optimisations
    • Using keyword research, technical knowledge and SEO knowledge to write detailed specifications for implementation by the engineering team
    • Specifications will include html markup, internal linking opportunities, titles, descriptions, sitemap inclusion

    What We Seek:

    • 5+ years of in-house SEO work experience with an industry leading website
    • Expert level Google Analytics and Search Console knowledge
    • Advanced skill with Excel/Google Sheets required
    • Knowledge of HTML, CSS and SQL
    • Exposure to JS, PHP, or other languages strongly desired
    • Demonstrable track record of business results through SEO.

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • React.js Frontend Engineer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a React Frontend Engineer to join our team in Vienna. Your responsibilities:

    • Bring our platform to the next level
    • Involvement in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Bring our frontend code base to a new, higher standard
    • Develop single page applications that will have a huge business impact
    • Key contributor in the development of our new mobile app
    • Work closely with our design team

    Who you are

    • 2 years of experience with React and JavaScript (ES6)
    • Knowledge of functional programming principles
    • Profound understanding of SCSS/CSS
    • Familiar with the concept of state-management libraries such as Redux
    • Taste for beautiful UI
    • Experience in dealing with the version control system Git
    • Worked in an Agile environment
    • Test affine - writing tests (unit and integrations tests) is part of your development workflow
    • Good verbal and written English communication skills

    Bonus Skills

    • Experience with react-native, PWA (progressive web apps) and animations in ReactJS
    • Familiar with TypeScript, Babel, Webpack and StoryBook
    • Experience with AngularJS 1.6 code

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • VP of Engineering

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We have achieved great success in building critical mass on both sides of the marketplace (operators and consumers) and momentum is accelerating.  We have recently raised a Series B to invest in the organisational and technical infrastructure required to support the next order of magnitude of scale.


    The Role:

    We are now looking to appoint a VP of Engineering to lead technology and engineering as we embark upon the modernisation and internationalisation of the platform and product set. The original monolithic tech stack, which served well to prove the model, now needs to be re-architected for scale. The monolith needs to be broken-up, inflight, and transitioned to a microservices architecture hosted on public cloud that enables flexibility and pace in development. 

    Our mid-sized engineering team will need to triple in size over the next 12 months size in order to drive the transformation and growth that we anticipate and the VP of Engineering will need to manage this growth and structure a modern tech function broken into full stack feature-based sub teams.

    Although we are already international in our B2B reach and B2C market, the consumer side is restricted to a sole language, English, and so predominantly the relevant markets of the UK, US, Australia, and Canada. There is a need to introduce multi-language capabilities to the platform in order to truly internationalise our marketplace. Understanding the complexity of this transition to a truly international product is a requirement of any future leader of technology for this global travel technology business.

    There is a strong emphasis on company culture at TourRadar. Any successful candidate will need to bring an energy and proactive approach along with an affinity for travel. The spirit of adventure and exploration informs the business across all functions and binds the people within the organisation.

    Technical Ability

    • Computer Science / engineering graduate from a leading university.
    • Architecturally-minded, engineering leader.
    • Experience of designing web scale, microservices architectures on public cloud infrastructure, along with expertise in the architecture and integration of applications into existing web stacks without performance issues.
    • Experience of transitioning a monolith platform to a microservices architecture.
    • Ability to join technology to markets through product development.

    Industry

    • Technical/Engineering leadership in a travel tech, marketplace/aggregator, or eCommerce technology company with a developed logistics component.
    • Experience of B2B would also be an advantage, alongside experience of managing partnerships with service suppliers and partnerships from a technology standpoint.
    • Experience of broad based API integration and exposure to data science (ML / AI / NLP).
    • To have worked in a start-up environment, understanding the entrepreneurial nature of businesses at this stage.
    • An understanding of Venture Capital and/or Private Equity backed businesses is desirable.

    Leadership

    • Must be able to provide technical leadership to a highly technical team, earning their respect, whilst providing them with a defined technology roadmap.
    • Experience of building, leading, and scaling engineering and development teams. Ideally, with exposure to various structures including in-house, near-shore, and outsourcing.
    • Comfortable setting a technical product vision and taking ownership of technology choices.
    • Excellent communicator and issue resolver.
    • Well versed in designing feature based, autonomous engineering/UX teams with meshed DevOps.
    • Able to interface with founders, investors and corporate stakeholders.
    • Can articulate technology vision and delivery strategy in a language that enables discussion with a technical and non-technical audiences.

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Senior Technical SEO Analyst

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    This role will be responsible for helping drive organic traffic growth through careful research, analysis and evaluation of our current and future landing pages, website structure and website. The ideal candidate has expert knowledge of technical SEO, truly enjoys working with numbers, large volumes of data, and is a natural problem-solver.

    What Are We Looking For?

    • You know SEO and search marketing inside and out, and are passionate about it! You’re keen on finding out the latest news, and thoroughly enjoy the analytical side of search marketing.
    • You understand that SEO is all about details, while not missing the bigger picture of business goals
    • You understand the importance of quantifying your ideas and propositions and have the knowledge and skills to be able to support your ideas through data
    • You thrive when surrounded by numbers, large amounts of data and thinking at scale
    • You have a deep understanding of the technical aspects of SEO, while being acutely aware of the role marketing plays in SEO
    • You are a true problem solver, a digital Mr/Mrs Fix-It, someone who loves a challenge and you will find a solution no matter how it needs to be done
    • You come up with new ideas, and translate these ideas to traffic and revenue projection
    • You are able to work effectively with a variety of teams across the business, such as engineering, product, and design teams
    • You are results driven and have excellent communication skills (written and verbal)

     

    What you’ll do:

    • Monitor organic traffic on a daily, weekly and monthly basis to assess traffic trends compared to the previous week, month, year
    • Analyse user metrics and conversions to understand user intent and inform SEO decisions
    • Work with other teams to provide information on best practices to ensure maximum exposure to organic traffic
    • Analyse crawl and indexing behaviour to gain insights which can be turned into optimisations
    • Find areas for increasing organic traffic in a white hat, scalable, and measurable way
    • Large-scale, in-depth keyword research to discover the best opportunities for optimisations
    • Using keyword research, technical knowledge and SEO knowledge to write detailed specifications for implementation by the engineering team
    • Specifications will include HTML markup, internal linking opportunities, titles, descriptions, sitemap inclusion

    What We Seek:

    • 5+ years of in-house SEO work experience with an industry leading website
    • Expert level Google Analytics and Search Console knowledge
    • Advanced skill with Excel/Google Sheets required
    • Knowledge of HTML, CSS and SQL
    • Exposure to JS, PHP, or other languages strongly desired
    • Demonstrable track record of business results through SEO.

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Team Lead - Software Engineering

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Team Lead - Software Engineering to join our team in Vienna.

    Your responsibilities will be:

    • Management of a team of senior engineers focused on the design and development of complex, business-critical systems
    • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Working on projects which can include API strategy as well as website enhancements/relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
    • Working closely with our management and tech team

    Who you are:

    • 5+ years of Web development experience (including front and back end on the LAMP stack)
    • 1+ years of tech lead experience
    • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
    • Profound understanding of PHP5+, XML, SQL/MySQL, HTML5, CSS3 and JavaScript
    • Experience in design/consumption of APIs
    • Experience with RDBMS (schema design, indices, caching)
    • Experience with unit and integration testing
    • Worked in an Agile environment
    • Experience with Continuous Integration and Continuous Deployment
    • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
    • Experience with RESTful, SOAP and RPC APIs
    • Experience in dealing with the version control system Git
    • Good verbal and written English communication skills

    Bonus Skills

    • Fluent in multiple programming languages
    • Experience with Payment Service Providers
    • Experience with processing large dataset
    • Experience with client-side frameworks, such as AngularJS

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Junior Designer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Now, TourRadar is looking to grow its team with a Junior Designer with high ambitions. In this role, you will sit in both the Design and Marketing Teams. This unique position gives you direct access to join the strategic marketing decision-making process and allows you to apply your creative expertise in executing to TourRadar’s high standard.


    Key responsibilities

    • Maintain TourRadar’s visual identity in all marketing communication
    • Create Key visuals for regional and international campaigns, sales and contests in close liaison with the marketing team
    • Developing creative pieces for different Ad formats, i.e. Facebook Ads, Google Display Network or print
    • Develop print designs for conferences
    • Creating inspirational content for newsletters, social media channels and the online magazine - Days to Come

    Requirements

    • Past and proven experience in the startup ecosystem in Austria or abroad
    • Experience in brand and marketing design
    • Excellent design aesthetic and awareness of design trends and innovation
    • More than amazing typography skills
    • A degree in Design, Visual Studies or other design-related field
    • Expert knowledge in Photoshop, Illustrator, InDesign and Sketch
    • Excellent and fluent verbal and written English communication skills
    • Strong organisational skills and high level of attention to detail
    • Team spirit and ability to communicate and work hand in hand with stakeholders

    Bonus skills desirable but not compulsory

    • Experience working with e-commerce or transactional websites
    • Knowledge in Marvel, InVision, Principle and AfterEffects are a plus
    • Mobile interface design

    What you can expect

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Great career opportunities and individual development plan
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Cake on your birthday!
  • Booking & Cruise Specialist Extraordinaires

    Full time
    Brisbane
    Australia

    What is TourRadar?

    TourRadar is the No.1 marketplace to compare and book multi-day tours online and works with hundreds of different tour operators all over the world. We are looking for native English speakers to join our Brisbane office as part of the global, multinational team. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and can handle high volumes of enquiries!

    Challenges and opportunities of the job

    In Customer Support, you must be able to work independently and enjoy working in a fast-paced team atmosphere. Self-motivation is an asset. You will have the chance to bring forth all your travel related experiences to help shape TourRadar as the best place to review and book multi-day tours. We encourage all our team to bring an open mind, new ideas and look forward to sharing your input with the entire team. The work will be challenging because the industry we work in is continuously evolving and we are pioneering many new innovations.

    The Cruise Specialist role is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals. As a cruise specialist, you will handle inbound sales calls from prospective clients as well as respond promptly to online enquiries, emails and online chats. You will use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators. Experience selling cruises and Salesforce CRM System experience is a plus!

    What can you expect?

    All our bookings occur online, so you will be responsible for chatting with customers via instant messenger, email or by telephone who have either found a specific tour on TourRadar.com or are undecided between a number of options. You will be tasked with making sure the customer's questions are answered promptly and accurately so that they are happy to book with us, then assisting travellers throughout the booking process.

    When you can't find the answers you will need to think fast and be resourceful to craft the right response. Naturally, you will also have to deal with customer issues and handle booking cancellations, changes, etc. Finally, being able to close the sale is key to the success of this position (note: all enquiries are inbound as we don't do cold calling).

    What we are offering:

    We are offering a full-time position, with a salary to be negotiated based on your experience. Other benefits include team building activities, free laughs and finally being able to join a team of international enthusiastic people who love what they do (take care it is contagious!). Finally, the workplace is friendly, where we share a common workspace and there are few formalities i.e no suits, no ties, but rather jeans and t-shirts.

    To apply for any of these roles, you must have travelled outside of Australia for collectively 8 weeks over the past 8 years or have lived abroad for more than 3 months. Preferably you would have experienced a multi-day tour or two as well :) If you already work in the tour industry or have worked previously in the industry and have a passion for multi-day tours, please apply!!

    Requirements:

    • Experienced travellers
    • Sales focused and a natural at customer relations
    • Exceptional grammar and communication skills
    • Multi-tasking abilities and speedy typing skills
    • Capable of handling high volumes of enquiry
    • Passionate about providing mind-blowing customer service
    • Open minded thinking
    • Love challenges
    • Enthusiastic to learn
    • Love travelling
    • Don't know the meaning of "I can't find the answer"


    Other:

    • Your salary is based on your experience and skill
    • Work in an international environment based out of a start-up style office
    • Learn what it's like to create something new
    • Be part of a great team of like-minded people
    • Be part of a start-up changing the group tour industry

     

    Please include in your cover letter:

    • Where in the world you have travelled
    • How long you travelled for
    • Which tour(s) you've done and when
  • Public Relations / PR Manager

    Full time
    Toronto
    Canada

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    What you will be doing:

    • You will be responsible the ongoing development of the global public relations strategy for TourRadar with a specific focus on the North American market
    • Attend conferences and industry events to develop and foster relationships with journalists
    • Work closely with the leadership team to organize interviews and gather quotes to successfully pitch media stories
    • Conceptualize, plan and execute media dinners and events
    • Pitch media on a regular basis to ensure we have ongoing mentions and features in business, travel and tech publications
    • Write press releases and stories for media that support TourRadar’s overall strategy and brand
    • You will be digging through our data trends to find stories to pitch media
    • Analyze and report media coverage
    • Keep up to date with news trends and pitch reactive stories to breaking news
    • Award applications
    • Look into conferences where we can speak and apply for opportunities

    Furthermore, your profile includes the following:

    • 4+ years in the public relations industry (bonus if in travel or tech)
    • A strong list of media contacts in travel & media, lifestyle, tech or business preferred
    • Self-starter who is ready to dive in right away and start pitching
    • An understanding of data and how to use it to enhance media stories
    • Excellent writing and communication skills

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Cruise Consultant

    Full time
    Brisbane
    Australia

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

    As a Cruise Specialist you will:

    • Handle inbound sales calls from prospective clients as well as respond promptly to online inquiries, emails and online chats
    • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators
    • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers and air
    • Check availability and price, attempting to close the sale on every opportunity
    • Build and maintain effective relationships with new and existing consumers
    • Work towards achieving monthly targets

    We are looking for someone who:

    • Can demonstrate substantial knowledge of the cruise industry
    • Demonstrates professional communications skills both verbal and written
    • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.
    • Proven record of excellent customer service and retention skills.
    • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
    • Problem-solving, research and resolution skills.
    • Availability to work variable shifts, including weekends
    • A genuine desire to achieve results, both personally and as part of a successful team
    • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

    Qualifications:

    • A minimum of 1 years recent experience of selling cruise and ideally with personal cruise experience
    • Salesforce CRM System experience is a plus

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Vienna or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Cruise Consultant

    Full time
    Toronto
    Canada

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

    As a Cruise Specialist you will:

    • Handle inbound sales calls from prospective clients as well as respond promptly to online inquiries, emails and online chats
    • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators
    • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers, etc.
    • Check availability and price, attempting to close the sale on every opportunity
    • Build and maintain effective relationships with new and existing consumers
    • Work towards achieving monthly targets

    We are looking for someone who:

    • Substantial knowledge of the cruise industry
    • Demonstrate professional communications skills both verbal and written
    • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.
    • Proven record of excellent customer service and retention skills.
    • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
    • Problem-solving, research and resolution skills.
    • Availability to work variable shifts, including weekends
    • A genuine desire to achieve results, both personally and as part of a successful team
    • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

    Qualifications

    • A minimum of 1 years recent experience in selling cruise and ideally with personal cruise experience
    • Salesforce CRM System experience is a plus

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Sr. Mobile Product Manager

    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Manager, you will be responsible for planning, specifying and delivering TourRadar's mobile strategy. Your responsibilities would include requirements gathering to leading the development team to push through all mobile initiatives for both TourRadar's customers as well as business partners. You would be responsible for defining the entire project scope, new features and monitoring to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on detailed data analysis.

    You must have a good understanding of mobile user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the Design/UX & development teams to define, plan and release product requirements. At the same time, you will work with the customer support team to understand the customer’s pain points and address these pain points with the product releases.

    This role is based in Vienna, Austria.

    Key responsibilities

    • Together with the UX and Development team define and prioritize mobile features based on the strategic goals
    • Work with UI/UX & Tech teams to bring engaging mobile user experiences to life
    • Provide ongoing analysis of product effectiveness using a data-driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
    • Manage the entire product line life cycle from requirements to release
    • Define, set up and manage test cases and test suites together with the QA team
    • Working together with the marketing team to optimize the mobile onboarding in order to lower customer acquisition costs
    • Define and monitor user acceptance test and all releases to ensure the apps are always running and as bug-free as possible.

    Requirements

     

    • 3+ years product/project management experience of mobile applications (iPhone & Android)
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with ASO optimizations
    • Experience with defining test suites and test cases
    • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns
    • Work experience with e-commerce website and apps is a plus
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Mobile Analytics / Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Customer Support Team Lead

    Toronto
    Canada

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.


    Do you have Travel Industry, Customer Service or past Tour Guide experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar's Customer Support Team needs you!


    We are currently looking for a Travel Expert to join our Toronto office. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel!

    Your Responsibilities

    • Hiring and training new hires
    • Hold a weekly regional team meeting to focus & motivate the team on goals & targets
    • Effectively leading, coaching and developing your team of Sales & Support consultants
    • Working with other TL’s to set CS team goals that align with TR vision and deliver TR business objectives
    • Represent TourRadar regionally in all CS related activities
    • Work closely with local operators BDMs & CS team leaders to optimize booking & enquiry processes for efficient processing of bookings & relationship building
    • Effective communication with global team members, other TR departments and within Asana, Skype and all TR systems
    • Regularly motivate, train and assist TourRadar team members with their CS immersion hours per month
    • Demonstrate ability as a fully functional CS team member and can lead from the front

    Processes & Reporting

    • Regular 1 to 1’s with team members to support their personal development & motivation
    • Team roster completed 6 weeks in advance, based on Tableau forecast to handle volume and peak sale periods
    • Maintaining & monitoring customer service quality and standards for the team
    • Implementing and adhering to daily, weekly and monthly systems & processes for reporting and quality control
    • Regular communication with CS leadership team to maintain consistent communication, processes and focus across all regions
    • Driving financial results and KPI’s
    • Reporting on team performance and figures from Tableau reports - understanding data to better improve team performance

    Innovation

    • Improve the customer experience and optimization of the TR website through feedback to product, marketing and tech teams
    • Actively devising and driving innovations to CS team processes
    • Devising regional incentives with other TL’s for team motivation
    • Actively driving an increase in revenue through efficiency improvements and process optimizations for CS

    Who you are

    • Proven work experience as a team leader or supervisor
    • Decision-making skills
    • Multitasking abilities and capable of handling high volumes
    • Exceptional time and priority management
    • You are open-minded, love challenges and lead by example
    • In-depth knowledge of performance metrics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Monthly team outings
    • Great career opportunities and individual development plan
  • Frontend Software Engineer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Your responsibilities

    • Develop new user-facing features
    • Promote usability best practices
    • Build reusable code and libraries for future use
    • Ensure and promote a high-level frontend software development standards for TourRadar Engineering
    • Ensure the technical feasibility of UI/UX designs
    • Optimize applications for maximum speed and scalability
    • Stay up-to-date on emerging technologies
    • Collaborate with experienced teams

    Required skills:

    • Web development experience incl. HTML5 and CSS3
    • Strong JavaScript skills (incl. ES2016, jQuery, Zepto)
    • Taste for beautiful UI
    • Profound understanding of SCSS/CSS
    • Knowledge of Modern Web APIs, responsive design and mobile first approach (incl. supporting IE11, iOS, Android etc.)
    • Solid understanding of build systems and module bundling e.g. gulp, webpack
    • Front-end testing (Unit and E2E)Understanding of HTTP/2 protocol features
    • Version Control with Git

    Bonus Skills

    • UI/UX design experienceUnderstanding of SEO fundamentals
    • Experience with PWA
    • Experience with frameworks and/or libraries e.g. React, AngularJS, Backbone, Ember
    • PHP / MySQL experience
    • Server-side templating frameworks (e.g. Smarty, Twig)


    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Online Marketing Manager

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Do you love travel and online marketing? What about fast-paced environments and a global team atmosphere? If yes, TourRadar is the perfect fit for you. We’re looking for an Online Marketer to join us in our Vienna Head Office. The ideal candidate is enthusiastic and determined to join our multinational team (100+ people, 35+ nationalities!) who likes working in a fast-paced environment, enjoys challenging work, thrives while working independently (and in a group) and most importantly loves travel!

    Challenges and opportunities of the job
    The team goal is to build worldwide brand awareness around TourRadar and drive bookings through new and proven marketing channels. You must be able to work independently and execute online campaigns from the initial thought through to the analysis and summary.
    With the core marketing team in Vienna and peers in Toronto, determination and self-initiative are big assets. You’ll be able to share all ideas and execute campaigns independently to help build a positive, exciting image around TourRadar as a travel tech company shaking up the touring industry.

    The role will be fast-paced, challenging and detailed with opportunity to grow conversion rates and take the lead on small and large-scale digital campaigns. You will have the ability to apply your knowledge in all areas of Online Marketing including Campaign pitching and set up, Growth Hacking, A/B testing, SEO, Email/CRM Marketing, Social Media, Sweepstakes, Performance Marketing (SEM, Social and Affiliate), Video, Usability, Landing Page Design and Referral Marketing.

    What can you expect?
    In this full-time role, expect to make use of Slack for communications and Asana for project and task management in order to stay in touch and collaborate with the rest of the Marketing team and the rest of the company. You will be able to bring out the best in you and learn new skills from an experienced Online Marketing team. The TourRadar team is young, works hard and enjoys hanging out together after work or on weekends.

    Desired Skills and Experience

    • Experience in online marketing with preference given to previous experience in touring, travel and startup environments
    • Pitch, develop and execute large and small 360 online marketing campaigns with set budgets from start to finish that reach the pre-defined KPIs and goals
    • Profitably drive top line direct sales growth by conceiving and implementing digital programs with a strong positive ROI
    • Strong sense for analytics and reports
    • Ability to take the lead on growth ideas & campaigns and drive them to success
    • Communicate clearly and efficiently with team members across the globe
    • Exceptional grammar, communication and writing skills across all forms of media
    • Ability to multitask and handle a number of projects at once
    • Ability to make last minute, quick decisions
    • Open minded and positive team player
    • Fluent English speaker
    • Passion for travel

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Video Producer

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Video Producer to join our team in Vienna. As TourRadar’s videography is handled by a global network of content creators & partners, the video producer’s key focus will be pre- and post- video production.

    Please include your portfolio and/or your most recent showreel in your application.

    Your responsibilities

    • Pre- and post-production of emotional and engaging video content for TourRadar’s social media channels
    • Pre- and post-production of travel documentaries & vlogs
    • Pre- and post-production of ads for Youtube, Snapchat, Instagram & Facebook
    • Full production process of inhouse video formats
    • Working closely with our content, design & social media teams
    • Having the possibility to take over responsibility of the full production process of multiple formats within a short period of time

    Desired skills and experiences

    • Excellent skills in post-production using the Adobe Creative suite (Premiere, After Effects, Photoshop, Illustrator, Audition)
    • A recent graduate, preference given to candidates with a degree in communication design, media, video or related field OR 1+ years of professional video production experience
    • Experience with social media channels for businesses (Youtube, Snapchat, Instagram & Facebook)
    • A creative mind with storytelling skills and a passion for travel
    • Ability to prioritize & stay on top of multiple tasks and projects in a fast-paced environment
    • An EU resident living in or willing to move at own cost to Vienna, Austria
    • Strong communications skills in English (written and oral)

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Paid Social Media Advertising Specialist

    Full time
    Vienna
    Austria

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Do you love travel and online marketing? What about fast-paced environments and a global team atmosphere?
    If yes, TourRadar is the perfect fit for you. We’re looking for a Paid Social Media Advertising Specialist to join us in our Vienna Head Office. The ideal candidate is enthusiastic and determined to join our multinational team who likes working in a fast-paced environment, enjoys challenging work, thrives while working independently (and in a group) and most importantly loves travel!

    What you’ll be doing

    Responsible for managing and executing paid social media plans flawlessly
    Create advertising campaigns, monitor and optimize bids, budgets, creative, etc. across paid social channels including Facebook, Instagram, Pinterest & Snapchat
    Manage and expand targeting for all types of social ads
    Develop ad creatives and ad copy with the support of in house marketing designers
    Develop and maintain internal reports and make high-level observations/recommendations.
    Keep track of campaign pacing, budgets, budget recommendations and results
    Work closely with the marketing team to support initiatives and test new opportunities.
    Maintain awareness of social marketing trends and best practices to test and execute

    Desired Skills and Experience

    1-3 years online marketing experience, preferably in social media advertising, search engine marketing, or digital display media buying
    Degree, preferably in marketing or a technical discipline or relevant work experience
    Strong analytical skills
    High level of independence and self-motivation
    Ability to multitask and handle a number of projects at once
    Ability to make last minute, quick decisions
    A love of testing and experimentation
    Proficient in Excel or Google Sheets
    Familiar with Facebook Ads Manager, similar ads management tools, and/or 3rd party ad tracking technologies
    A demonstrated passion for and understanding of social media platforms and their ad offerings
    Excellent written and verbal communication skills
    Passion for travel

    Please bear in mind that we do not sponsor Visa for this role
    What can you expect?
    International work environment with English as the working language
    The stability and excitement of working for a fast scaling Series B funded startup
    Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
    One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    Regular team outings
    Great career opportunities and individual development plan
    Cake on your birthday!

Just because we don't have a job posted, doesn't mean we can't make one for the right person! Got a unique set of skills, knowledge, or experience that you think would make a great contribution to our team? Then we'd love to hear about it! Get in touch here