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Join Us

We’re an inquisitive team of creative problem solvers, tech wizards, and passionate travellers who work together to bring life-enriching touring experiences to the world. Our online marketplace has disrupted the travel industry and transformed the way in which tours are discovered and booked. When it comes to travel tech, not only are we the innovators - we’re the leaders, and we continue to make groundbreaking progress every day.

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Our Culture

We’re a diverse team of nationalities, cultures, and languages, but there’s one thing which all of us have in common: the insatiable desire to be better than we were yesterday. It’s the pursuit of excellence which keeps us aiming high, reaching far, and achieving magnificent outcomes as we strive to be the best of the best in the world of travel tech.

We believe that the only limit to our success is our imagination, which is why we’re stock full of creative talent. We provide a laid back, comfortable environment where you can get your best work done, and operate with an open-door policy: Whether you’re stuck on a (seemingly) impossible Excel problem, or simply need someone to help you carry the beers around on a Friday afternoon, we’ll be there for you.

Ultimately, we really are a team, and we prefer to win as one, too.

A Day in the Life...

The TourRadar crew isn’t just about lines of code, creative marketing campaigns and connecting customers with life-enriching travel experiences. When you become part of our team, you’ll find that no two days are the same, and that our enthusiasm for great results is matched equally by our desire to have fun, both in and out of the office!

Darts and foosball help strengthen our hand-to-eye coordination, a useful skill when using a keyboard is part of your daily routine, and our team outings fly in the face of boredom: Instead of “Should we go for a pizza tonight?”, you’ll hear “The train leaves in 10 minutes for wakeboarding/paintball/rock climbing/bubble soccer!”

One thing we’ll always remember is what got us here in the first place, and that’s our passion for travel. Each year, each member of the TourRadar crew gets to go on a FAM (familiarisation) trip somewhere around the world. Office exchanges are also encouraged, so you can live in another country and culture, gain international work experience, and have a perfectly reasonable excuse to visit Australia, Austria or Canada!

Job Openings

Want to join our travel-obsessed crew? Navigate the positions below and get on our Radar!

Location

  • All regions
  • Vienna
  • Brisbane
  • Toronto

Field

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    Get in touch
  • Full Stack PHP Web Developer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Full Stack PHP Web Developer to join our team in Vienna. Your responsibilities

    • Bringing our platform to the next level
    • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Working on projects which can include API strategy as well as website enhancements/relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
    • Working closely with our management and tech team
    • Having the possibility to become the technical leader for different projects within a short period of time

    Who you are:

    • Web development experience (including front and back end on the LAMP stack)
    • Worked with multiple MVC frameworks, such as Symfony, Laravel and CodeIgniter
    • Experience designing and consuming APIs
    • Experience with microservices
    • Experience with RDBMS (schema design, indices, caching)
    • Experience with automation (automated testing, delivery pipelines, unit tests, codeception, selenium)
    • Worked in an Agile environment
    • Experience with Continuous Integration and Continuous Deployment
    • Solved performance problems and architectural challenges and a basic understanding of fundamental design principles of a scalable application
    • Good verbal and written English communication skills

    Bonus Skills

    • Fluent in multiple programming languages
    • Experience with Payment Service Providers
    • Experience with processing large datasets
    • Experience with client-side frameworks, such as AngularJS

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Travel Expert / Customer Support

    Vienna (AT)
    Full time

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionising how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognise that it's time to move this industry online and capture global market share through digital reach. With over 40 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Travel Expert to join our Vienna office.

    *Please note: this position will require some work on the weekends on a rotating basis*

    Your responsibilities:

    • Handling bookings for customers, which occur online
    • Chatting with customers via instant messenger, email or by telephone
    • Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
    • Answering customer questions and providing information in a professional manner
    • Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
    • Encouraging customers to book with us
    • Excellent product knowledge – give the customer confidence that you know and understand our product
    • Handling booking cancellations, changes, payment issues, and adjustments

    Who you are

    • You have at least 1-2 years of experience in customer care/support and strong sales background/records
    • Preference shown to travel agents, sales professionals, customer service agents or former tour guides
    • You have exceptional grammar and communication skills (English)
    • You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
    • You have multitasking abilities and capable of handling high volumes of inquiries
    • Exceptional time and priority management
    • You are passionate about providing mind-blowing customer service and going that extra mile for our customers
    • You are sales driven with the ability to sell via phone
    • You are open-minded, love challenges, enthusiastic to learn and interested in traveling
    • You don´t know the meaning of “I can’t find the answer”

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • E-Commerce Web Product Manager

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Manager, you will be responsible for planning, specifying and delivering product and new features to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on data analysis.

    You must have a good understanding of user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the Design/UX & development teams to define, plan and release the product requirements. At the same time, you will work with the customer support team to understand the customer’s pain points and address these pain points with the product releases.

    This role is based in Vienna, Austria.

    Key responsibilities

    • Together with the UX and Development team define and prioritise features based on the strategic goals
    • Work with UI/UX & Tech teams to bring engaging user experiences to life
    • Provide ongoing analysis of product effectiveness using a data-driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
    • Manage the entire product line life cycle from requirements to release
    • Define, set up and manage test cases and test suites together with the QA team
    • Working together with the marketing team to optimize landing pages in order to lower customer acquisition costs
    • User acceptance test and monitor all releases to ensure the site and product are always running and as bug-free as possible.

    Requirements

    • 3+ years product/project management experience of a responsive design website
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with SEO optimizations
    • Experience with defining test suites and test cases
    • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns
    • Work experience with e-commerce website is a plus
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • DevOps Engineer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for an experienced DevOps Engineer to join our team in Vienna.

    While it would be preferred to have someone with extensive experience with all of the technologies listed below, we are happy to take on someone from a more traditional system administration background and help get them trained and certified for the technologies they don't have experience with.

    Responsibilities:

    • Administer Linux server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
    • Setup, secure, and manage our AWS infrastructure
    • Manage our alerting and monitoring systems via the Elasticsearch ELK stack
    • Own our build and automated testing environment with Jenkins or similar services
    • Support our Docker containerization efforts
    • Monitor Bandwidth utilization, uptime, and Security logs
    • Utilize procedures and standards to ensure operational consistency and update documentation as required
    • Maintain records on repairs, downtime, and configuration changes
    • Assist in disaster recovery and business continuity planning and support
    • Participate in capacity planning including forecasting of needs for future infrastructure related purchases
    • Monitor system and network performance and tune performance as necessary

    Requirements:

    • Extensive experience monitoring Linux server operating systems
    • Profound understanding of Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks)
    • Experience with scripting language such as Python, BASH and ideally PHP.
    • Experience with some assortment of the following: Apache, Nginx, lvm, Squid, Bind, MySQL, PostgreSql, Redis, Memcached, Proftpd, Backup Tools, NFS, Docker, Dovecot, git

    Bonus Skills:

    • Experience with setting up, securing, and managing our AWS infrastructure
    • Experience with alerting and monitoring systems via the Elasticsearch ELK stack
    • Web development experience, including HTML, CSS, JavaScript, AJAX
    • LAMP (Linux, Apache, MySQL and PHP) experience
    • Experience with MVC Frameworks, such as CodeIgniter, Laravel and CakePHP
    • Experience working in an AGILE environment
    • Experience with REST/SOAP APIs
    • Experience working in Git Version Control
    • Experience with SSL and PCI compliance
       

    What can you expect?

    • Lots of training/certifications on technologies that we work with that you might need to study up on.
    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table
    • and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Business Intelligence Analyst

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Business Intelligence Analyst to join our team in Vienna.

    Responsibilities:

    • Work closely with our analytics and tech departments to define key source data, required reporting metrics, assess the status of existing reporting capabilities and work with teams on go forward solutions
    • Import, scrub, transform, validate and model the data with the purpose of helping executives / strategists understand or draw insights from it
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Develop clean, concise reporting and presentations that provide insight into campaign results and recommendations for continued optimization and improvement
    • Perform data quality audits to maintain and assure data integrity
    • Proactively support and participate in product / team improvement initiatives; define new process improvement opportunities

    Requirements:

    • Solid background in mathematics, computer science, statistics
    • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
    • Technical expertise regarding data models, database design development, data mining and segmentation techniques
    • Good presentation and communication skills, ability to explain complex technical problems in simple words
    • Strong knowledge of and experience with relational databases, including the experience of writing the queries in SQL
    • Experience with reporting and data visualization tools
    • Experience with one or more of the programming languages like Python, R, PHP, etc.

    Bonus Skills:

    • Good understanding of machine learning algorithms and approaches
    • Understanding and experience with neural networks and deep learning algorithms
    • Experience with Big Data frameworks like Hadoop, Spark, etc.
    • Experience with building and maintaining data pipelines
    • Experience with Amazon Web Services
    • Experience with PostgreSQL

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table
    • and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!

  • Head of SEO

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    This role will be responsible for helping drive organic traffic growth through careful research, analysis and evaluation of our current and future landing pages, website structure and website. The ideal candidate has expert knowledge of technical SEO, truly enjoys working with numbers, large volumes of data, and is a natural problem-solver.

    What Are We Looking For?

    • You know SEO and search marketing inside and out, and are passionate about it! You’re keen on finding out the latest news, and thoroughly enjoy the analytical side of search marketing.
    • You understand that SEO is all about details, while not missing the bigger picture of business goals
    • You understand the importance of quantifying your ideas and propositions, and have the knowledge and skills to be able to support your ideas through data
    • You thrive when surrounded by numbers, large amounts of data and thinking at scale
    • You have a deep understanding of the technical aspects of SEO, while being acutely aware of the role marketing plays in SEO
    • You are a true problem solver -  someone who loves a challenge and you will find a solution no matter how it needs to be done
    • You come up with new ideas, and translate these ideas to traffic and revenue projection
    • You are able to work effectively with a variety of teams across the business, such as engineering, product and design teams
    • You are results driven and have excellent communication skills (written and verbal)

    What you’ll do:

    • Lead the SEO team and provide guidance for team members
    • Make strategic decisions for SEO long term as well as day to day activities
    • Monitor organic traffic on a daily, weekly and monthly basis to assess traffic trends compared to the previous week, month, year
    • Analyse user metrics and conversions to understand user intent and inform SEO decisions
    • Work with other teams to provide information on best practices to ensure maximum exposure to organic traffic
    • Analyse crawl and indexing behaviour to gain insights which can be turned into optimisations
    • Find areas for increasing organic traffic in a white hat, scalable, and measurable way
    • Large-scale, in-depth keyword research to discover the best opportunities for optimisations
    • Using keyword research, technical knowledge and SEO knowledge to write detailed specifications for implementation by the engineering team
    • Specifications will include html markup, internal linking opportunities, titles, descriptions, sitemap inclusion

    What We Seek:

    • 5+ years of in-house SEO work experience with an industry leading website
    • Expert level Google Analytics and Search Console knowledge
    • Advanced skill with Excel/Google Sheets required
    • Knowledge of HTML, CSS and SQL
    • Exposure to JS, PHP, or other languages strongly desired
    • Demonstrable track record of business results through SEO.

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series B funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • React Frontend Engineer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a React Frontend Engineer to join our team in Vienna. Your responsibilities:

    • Bring our platform to the next level
    • Involvement in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Bring our frontend code base to a new, higher standard
    • Develop single page applications that will have a huge business impact
    • Key contributor in the development of our new mobile app
    • Work closely with our design team

    Who you are

    • Extensive experience with React and JavaScript (ES6)
    • Knowledge of functional programming principles
    • Profound understanding of SCSS/CSS
    • Familiar with the concept of state-management libraries such as Redux
    • Taste for beautiful UI
    • Experience in dealing with the version control system Git
    • Worked in an Agile environment
    • Test affine - writing tests (unit and integrations tests) is part of your development workflow
    • Good verbal and written English communication skills

    Bonus Skills

    • Experience with react-native, PWA (progressive web apps) and animations in ReactJS
    • Familiar with TypeScript, Babel, Webpack and StoryBook
    • Experience with AngularJS 1.6 code

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Cruise Consultant

    Brisbane (AU)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

    As a Cruise Specialist you will:

    • Handle inbound sales calls from prospective clients as well as respond promptly to online inquiries, emails and online chats
    • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators
    • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers and air
    • Check availability and price, attempting to close the sale on every opportunity
    • Build and maintain effective relationships with new and existing consumers
    • Work towards achieving monthly targets

    We are looking for someone who:

    • Can demonstrate substantial knowledge of the cruise industry
    • Demonstrates professional communications skills both verbal and written
    • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.
    • Proven record of excellent customer service and retention skills.
    • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
    • Problem-solving, research and resolution skills.
    • Availability to work variable shifts, including weekends
    • A genuine desire to achieve results, both personally and as part of a successful team
    • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

    Qualifications:

    • A minimum of 1 years recent experience of selling cruise and ideally with personal cruise experience
    • Salesforce CRM System experience is a plus

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Vienna or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Cruise Consultant

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

    As a Cruise Specialist you will:

    • Handle inbound sales calls from prospective clients as well as respond promptly to online inquiries, emails and online chats
    • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators
    • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers, etc.
    • Check availability and price, attempting to close the sale on every opportunity
    • Build and maintain effective relationships with new and existing consumers
    • Work towards achieving monthly targets

    We are looking for someone who:

    • Substantial knowledge of the cruise industry
    • Demonstrate professional communications skills both verbal and written
    • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.
    • Proven record of excellent customer service and retention skills.
    • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
    • Problem-solving, research and resolution skills.
    • Availability to work variable shifts, including weekends
    • A genuine desire to achieve results, both personally and as part of a successful team
    • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

    Qualifications

    • A minimum of 1 years recent experience in selling cruise and ideally with personal cruise experience
    • Salesforce CRM System experience is a plus

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Sr. Mobile Product Manager

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    TourRadar now seeks a talent Sr. Mobile Product Manager to build our first native mobile app from scratch. In this role, you will be responsible for planning, specifying and delivering TourRadar's mobile strategy. You will be building TourRadar's first native mobile app from scratch. Your responsibilities would include requirements gathering to leading the development team to push through all mobile initiatives for both TourRadar's customers as well as business partners. You would be responsible for defining the entire project scope, new features and monitoring to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on detailed data analysis.

    You must have a good understanding of mobile user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the Design/UX & development teams to define, plan and release product requirements. At the same time, you will work with the customer support team to understand the customer’s pain points and address these pain points with the product releases.

    This role is based in Vienna, Austria.

    Key responsibilities

    • Together with the UX and Development team define and prioritize mobile features based on the strategic goals
    • Work with UI/UX & Tech teams to bring engaging mobile user experiences to life
    • Provide ongoing analysis of product effectiveness using a data-driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
    • Manage the entire product line life cycle from requirements to release
    • Define, set up and manage test cases and test suites together with the QA team
    • Working together with the marketing team to optimize the mobile onboarding in order to lower customer acquisition costs
    • Define and monitor user acceptance test and all releases to ensure the apps are always running and as bug-free as possible.

    Requirements

    • Product/project management experience of mobile applications (iPhone & Android)
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with ASO optimizations
    • Experience with defining test suites and test cases
    • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns
    • Work experience with e-commerce website and apps is a plus
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Mobile Analytics / Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table
    • and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Frontend Software Engineer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Your responsibilities

    • Develop new user-facing features
    • Promote usability best practices
    • Build reusable code and libraries for future use
    • Ensure and promote high-level frontend software development standards for TourRadar Engineering
    • Ensure the technical feasibility of UI/UX designs
    • Optimize applications for maximum speed and scalability
    • Stay up-to-date on emerging technologies
    • Collaborate with experienced teams

    Required skills:

    • Web development experience incl. HTML5 and CSS3
    • Strong JavaScript skills (incl. ES2016, jQuery, Zepto)
    • Taste for beautiful UI
    • Profound understanding of SCSS/CSS
    • Knowledge of modern Web APIs, responsive design and mobile first approach (incl. supporting IE11, iOS, Android etc.)
    • Solid understanding of build systems and module bundling e.g. gulp, webpack
    • Front-end testing (Unit and E2E)Understanding of HTTP/2 protocol features
    • Version Control with Git

    Bonus Skills

    • UI/UX design experience
    • Understanding of SEO fundamentals
    • Experience with PWA
    • Experience with frameworks and/or libraries e.g. React, AngularJS, Backbone, Ember
    • PHP / MySQL experience
    • Server-side templating frameworks (e.g. Smarty, Twig)


    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • UX Design Lead

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a UX Design Lead to join our HQ in Vienna. In this role, you will lead the design & brand teams and will be in charge of setting the design workflow and team structure that will enable streamlined collaboration between our designers, our product, our marketing, and engineering teams at scale.

    Responsibilities

    • At TourRadar, creating beautiful and functional designs that contribute seamlessly to user experience, brand consistency and ultimately revenue, is critical. We need to ensure that our design teams are able to execute at scale without loss in quality and speed.
    • Lead TourRadar’s design team, collaborating with stakeholders around the company to understand the needs of their teams and establishing a team structure
    • Lead weekly meetings and strategy sessions to coordinate the teams following business goals.
    • Together with the CTO and Head of Product, establish a workflow and structure which allows product teams to work autonomously
    • Make design decisions based on input from BI, company’s vision and overall strategy
    • Continuously contribute ideas that are focused on streamlining the customer journey and that generate a unique brand perception
    • Hire, onboard, train, and mentor new team members

    Requirements

    • Degree in design, or similar creative field
    • Must be pragmatic and have an exceptional ability to empower and manage a small but fast growing team of designers and usability experts
    • Experience with performance driven e-commerce websites / marketplaces
    • 5+ years of experience as a product designer with proven experience leading design efforts on successful and complex products.
    • Ability to create and work towards an overall product design vision that meets and enhances business goals across the company
    • Excellent communication skills

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Technical Product Manager

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Manager, you will be responsible for planning, specifying and delivering product and new features to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on data analysis. We currently have multiple PM positions available across several product groups. 

    You must have a good understanding of user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the business & engineering teams to define, plan and release the product requirements. 

    This role is based in Vienna, Austria.

    Key responsibilities:

    • Together with the Business and Engineering teams work to define and prioritise features based on the strategic goals
    • Bring engaging user experiences to life
    • Provide ongoing analysis on product effectiveness using a data driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on bringing clarity and efficiency to our customer support team as well as our customers
    • Manage the entire product line life cycle from requirements to release
    • Define, setup and manage test cases and test suites together with the QA team
    • User acceptance test and monitor all releases to ensure the product is always running and as bug free as possible.

    Requirements:

    • Extensive experience in product / project management experience, ideally building scaled technical solutions
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with defining test suites and test cases
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table
    • and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • React Frontend Engineer

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a React Frontend Engineer to join our team in Toronto. Your responsibilities:

    • Bring our platform to the next level
    • Involvement in all stages of product lifecycle (from brainstorming to design and then implementation)
    • Bring our frontend code base to a new, higher standard
    • Develop single page applications that will have a huge business impact
    • Key contributor in the development of our new mobile app
    • Work closely with our design team

    Who you are:

    • 2 years of experience with React and JavaScript (ES6)
    • Knowledge of functional programming principles
    • Profound understanding of SCSS/CSS
    • Familiar with the concept of state-management libraries such as Redux
    • Taste for beautiful UI
    • Experience in dealing with the version control system Git
    • Worked in an Agile environment
    • Test affine - writing tests (unit and integrations tests) is part of your development workflow
    • Good verbal and written English communication skills

    Bonus Skills:

    • Experience with react-native, PWA (progressive web apps) and animations in ReactJS
    • Familiar with TypeScript, Babel, Webpack and StoryBook
    • Experience with AngularJS 1.6 code

    What can you expect?

    • International work environment
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • General Application

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide.

    Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach.

    With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    NONE OF THE ROLES CAUGHT YOUR ATTENTION BUT STILL WANT TO SHARE YOUR PROFILE WITH US? This is the right place!

    If you are not sure which role would suit you or simply you haven't found the right role for you, then just apply to this generic opening!

    We will collect your application and see if can match with one of our current or future openings.

    For the moment, make sure you keep travelling!

    You can also find us on social media and other channels:

    YOUTUBE: https://www.youtube.com/user/tourradar

    LINKEDIN: https://www.linkedin.com/company/tourradar/

    FACEBOOK: https://www.facebook.com/TourRadar/

    XING: https://www.xing.com/companies/tourradar

    PINTEREST: https://www.pinterest.at/tourradar/

    INSTAGRAM: https://www.instagram.com/tourradar/?hl=en

    SNAPCHAT: https://www.snapchat.com/add/tourradar

    TWITTER: https://twitter.com/TourRadar?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

    GLASSDOOR: https://www.glassdoor.co.uk/Overview/Working-at-Tourradar-EI_IE885412.11,20.htm

     

    What can you expect?


    International work environment with English as the working language

    The stability and excitement of working for a fast scaling Series C funded startup

    Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations

    One familiarisation trip per year to experience our product along with 500 Euros towards your airfare

    Regular team outings

    Great career opportunities and individual development plan

    Cake on your birthday!

     

    #gotouring

    TourRadar HR Team

  • UX Designer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide.

    Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a UX designer you will support our product team on improving our site and developing new features. You will also work hand in hand with tech and design teams improving and extending our Atomic Design System.

    Responsibilities

    • Gather and evaluate user requirements in collaboration with product managers
    • Illustrate design ideas using process flows and sitemaps
    • Develop mockups and prototypes that clearly illustrate a specific functionality
    • Prepare and present rough drafts to internal teams and key stakeholdersIdentify and troubleshoot UX problems
    • Conduct layout adjustments based on user feedback
    • Be able to follow and improve atomic guidelines and maintain them aligned with our identity

    Requirements

    • Excellent execution of innovative and effective digital communications, interface design and interaction design experiences across different digital platforms
    • Experience working with the latest versions of Sketch and InVision. Any other prototyping tool would be a plus.
    • A degree in Design, Interaction Design, Visual Studies or other design-related field is preferred
    • Demonstrates excellent design aesthetic and awareness of design trends and innovation
    • More than amazing typography skills
    • Good understanding of the technical possibilities and limitations of web development
    • Strong organisational skills and high level of attention to detail
    • Team spirit and ability to communicate and work hand in hand with stakeholders

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Travel Expert

    Brisbane (AU)
    Full time

    What is TourRadar?

    TourRadar is the No.1 marketplace to compare and book multi-day tours online and works with hundreds of different tour operators all over the world. We are looking for a native English speaker to join our Brisbane office as part of the global, multinational team. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly loves to travel! 

    Challenges and opportunities of the job

    You must be able to work independently and enjoy working in a fast-paced team atmosphere. Self-motivation is an asset. You will have the chance to bring forth all your travel related experiences to help shape TourRadar as the best place to review and book multi-day tours. We encourage all our team to bring an open mind, new ideas and look forward to sharing your input with the entire team. The work will be challenging because the industry we work in is continuously evolving and we are pioneering many new innovations. Finally, the workplace is friendly, where we share a common workspace and there are few formalities i.e no suits, no ties, but rather jeans and t-shirts.

    For this role, you must have travelled outside of Australia for collectively 8 weeks over the past 8 years or have lived abroad for more than 3 months. Preferably you would have experienced a multi-day tour or two as well :) If you already work in the travel industry or have worked previously in the industry, and you have an interest in working solely with multi-day tours, you can apply too!

    What can you expect?

    All our bookings occur online, so you will be responsible for chatting with customers via instant messenger, email or by telephone who have either found a specific tour on TourRadar.com or are undecided between a number of options. You will be tasked with making sure the customer's questions are answered promptly and accurately so that they are happy to book with us, then assisting travellers throughout the booking process.
    When you can't find the answers you will need to think fast and be resourceful to craft the right response. Naturally, you will also have to deal with customer issues and handle booking cancellations, changes, etc. Finally, being able to close the sale is key to the success of this position (note: all enquiries are inbound as we don't do cold calling).

    We are offering a full-time position, with a salary to be negotiated based on your experience. Other benefits include team building activities, free laughs and finally being able to join a team of international enthusiastic people who love what they do (take care it is contagious!).

    Requirements:

    - You have at least 1-2 years of experience in customer care/support and strong sales background/records
    - Experienced travellers
    - Exceptional grammar and communication skills
    - Multi-tasking abilities and speedy typing skills
    - You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
    - Capable of handling high volumes of enquiry
    - Passionate about providing mind-blowing customer service and going the extra mile
    - Open minded thinking
    - Love challenges and enthusiastic to learn
    - Doesn't know the meaning of "I can't find the answer"

    Compensation:

    - Your salary is based on your experience and skill
    - Work in an international environment based out of a start-up style office
    - Learn what it's like to create something new
    - Be part of a great team of like-minded people
    - Be part of a start-up changing the group tour industry

    Please include in your cover letter:
    - Where in the world you have travelled
    - How long you travelled for
    - Which tour/s you've done and when

    The perks:

    - International work environment with English as the working language
    - The stability and excitement of working for a fast scaling Series C funded startup
    - Opportunity for “team exchange” scheme whereby you can work in one of our other two - global locations
    - One familiarisation trip per year to experience our product along with 500 Euros towards  your airfare
    - Regular team outings
    - Great career opportunities and individual development plan
    - Cake on your birthday!

  • Digital Campaign Manager

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently seeking a highly passionate Digital Campaign Manager to join our team based in our Vienna Office. The Digital Campaign Manager is a creative thinker who can conceptualize, execute, and close revenue producing ideas. The ideal candidate is determined to join our multinational team who likes working in a fast-paced environment, enjoys challenging work and most importantly loves travel! In this full-time marketing position you will be working with all marketing channels used in TourRadar’s marketing mix. You will work closely with our team of in-house specialists to implement campaign initiatives based on the marketing strategy.

    What to expect

    • Take the lead on small and large-scale digital campaigns.
    • Develop breakthrough concepts and ideas for the promotion and marketing of tours in the digital space.
    • Oversee the creation and delivery of creative assets and copy as needed.
    • Partner with several marketing teams to ensure communications cadence, targeting optimization and campaign execution are aligned to deliver the bottom line.
    • Monitor campaign performance, from beginning to end, to interpret and to quickly optimize campaigns.
    • Gather and aggregate various sources of data to prepare recap reports of campaign performance, spends, and sales for distribution to partners and for internal staff.
    • Work with and manage partners on select projects.
    • Apply your knowledge in all areas of Digital Marketing including Growth Hacking, A/B testing, SEO, Email/CRM Marketing, Social Media, Performance Marketing, CRO, Referral Marketing and Affiliate Marketing


    Your Qualifications

    • Bachelor’s or Master’s degree in Digital Marketing or similar
    • 4-5 years of experience in digital/Omni-channel marketing
    • Strong communication, organization, and prioritization skills
    • Must be able to work independently
    • Versatile and self-motivated with the ability to work in both a team environment and independently
    • Strong analytical and problem-solving skills a must
    • Proficient in Excel / Google Spreadsheets
    • Familiar with Google Analytics and/or similar
    • Experience with manipulating and interpreting large data sets to generate reports which provide insights & conclusions
    • Exceptional grammar, communication and writing skills
    • Ability to quickly learn and use new technology
    • Ability to multitask and handle a number of projects at once
    • Open minded and positive team player
    • Fluent English speaker
    • Passion for travel

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Business Intelligence Analyst

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Business Intelligence Analyst to join our team in Toronto.

    Responsibilities:

    • Work closely with our analytics and tech departments to define key source data, required reporting metrics, assess the status of existing reporting capabilities and work with teams on go forward solutions
    • Import, scrub, transform, validate and model the data with the purpose of helping executives / strategists understand or draw insights from it
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Develop clean, concise reporting and presentations that provide insight into campaign results and recommendations for continued optimization and improvement
    • Perform data quality audits to maintain and assure data integrity
    • Proactively support and participate in product / team improvement initiatives; define new process improvement opportunities

    Requirements:

    • Solid background in mathematics, computer science, statistics
    • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
    • Technical expertise regarding data models, database design development, data mining and segmentation techniques
    • Good presentation and communication skills, ability to explain complex technical problems in simple words
    • Strong knowledge of and experience with relational databases, including the experience of writing the queries in SQL
    • Experience with reporting and data visualization tools
    • Experience with one or more of the programming languages like Python, R, PHP, etc.

    Bonus Skills:

    • Good understanding of machine learning algorithms and approaches
    • Understanding and experience with neural networks and deep learning algorithms
    • Experience with Big Data frameworks like Hadoop, Spark, etc.
    • Experience with building and maintaining data pipelines
    • Experience with Amazon Web Services
    • Experience with PostgreSQL

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Backend PHP Engineer

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Responsibilities

    • Bringing our platform to the next level
    • Being involved in all stages of product lifecycle (from brainstorming to design to implementation)
    • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc
    • Working closely with our management and tech team
    • Having the possibility to become the technical leader for different projects within a short period of time while mentoring a small team

    Who you are

    • Web development experience (including front and back end on the LAMP stack)
    • Worked with multiple MVC frameworks, such as Symfony, Laravel and CodeIgniter
    • Experience designing and consuming APIs
    • Experience with microservices
    • Experience with RDBMS (schema design, indices, caching)
    • Experience with automation (automated testing, delivery pipelines, unit tests, codeception, selenium)
    • Worked in an Agile environment
    • Experience with Continuous Integration and Continuous Deployment
    • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
    • Good verbal and written English communication skills

    Bonus Skills

    • Fluent in multiple programming languages
    • Experience with Payment Service Providers
    • Experience with processing large datasets
    • Experience with client side frameworks, such as AngularJS and/or React

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!

     

  • Recruiter/Sourcer

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Responsibilities

    • Partner closely with our Head of Talent to create robust candidate pipelines while giving detailed attention and care to each candidate are working with
    • Utilize knowledge of multiple recruiting resources and advanced sourcing techniques to identify talent.
    • You don’t rely solely on Linkedin & Github, though you recognize their enormous Utility
    • Conduct phone screens and face-to-face interviews in order to screen applicants for availability, interest level, relocation needs, etc
    • Consistently maintain and track pipeline activity to share with Hiring Managers and Recruiters
    • Adjust and iterate your sourcing strategies based upon interview data and sourcing metrics.

    Requirements

    • In-house and/or agency technical sourcing and recruitment experience required - ideally with experience sourcing engineers within travel, e-commerce or web marketplace companies.
    • Huge bonus points if you have extensive experience recruiting software engineers.
    • Experience meeting or exceeding defined metrics

    What we can offer you:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Product Owner

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Owner, you will be responsible for planning, specifying and delivering new features and API integrations to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on data analysis.

    You must have a good understanding of user experience and APIs while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with technical teams to define, plan and release new features and API integrations. At the same time, you will work with business teams to understand the customer’s pain points and address these pain points with the product releases.

    This role is based in Vienna, Austria.

    Key responsibilities

    • Manage the entire product lifecycle
    • Define and prioritise features for our tools and API integrations
    • Work closely with our developers to deliver new features
    • Define, set up and manage test cases together with the QA team
    • Launch new features and API integrations
    • Troubleshoot upcoming issues and set up operations processes
    • Monitor and improve your product features based on product metrics
    • Work closely with the product manager to define product roadmaps

    Requirements

    • 2+ year technical product/project management experience
    • Experience working with APIs, JSON/XML
    • Experience in SQL and Google Sheets
    • Experience with sprint planning with daily standups, and task prioritization with an agile development team
    • Experience writing product specifications
    • Experience with defining test suites and test cases
    • Excellent communication skills
    • Bachelor or Master Degree in computer science or an analytical field
    • Basic understanding of Google Analytics
    • Great attention to details

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Great career opportunities and individual development plan
    • Cake on your birthday!
    • Mentorship from experienced product managers
  • Partnership Coordinator

    Toronto (CA)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Partnership Coordinator to join our team in Toronto.

    Challenges and opportunities of the job?

    • This position is responsible for supporting the growth of partnerships and maintaining existing relationships with existing partners.

    • You have contacts in the travel Industry including Destination Management Organizations and other relevant partners that will augment TourRadar’s brand position.

    • You see opportunities around every corner and know how to turn them into revenue generating initiatives.

    • You can build a pipeline and successfully channel your time to successful pitches and follow-ups.

    • Your tasks will include monitoring and responding to the team inbox, preparing communication materials and maintaining reporting records as well as documenting and tracking progress arising from meetings with key partners and internal stakeholders.

    • Understanding and being comfortable with basic technology is a must.

    • You must enjoy working in a team atmosphere as the Coordination role will require you to liaise with our International teams for marketing, design, technology and more.

    • You will have the chance to develop experiences as a travel professional to shape TourRadar and your own future growth.

    • We encourage all our team to bring an open mind, ideas and look forward to being able to communicate your thoughts with the entire team.

    Requirements:

    • Experience in a customer facing role.

    • Excellent interpersonal skills and ability to relate directly in person and online.

    • Experience with developing partnerships.

    • Personal and/or professional travel experience to areas in which TourRadar sells.

    • Good computer skills.

    • Well-organised and responsible with an aptitude in problem-solving.

    Other skills and attributes:

    • Natural self-starter, able to prioritize multiple responsibilities

    • Extroverted, comfortable networking with partners to create beneficial business relationships

    • Ability to think creatively to develop marketing materials & find solutions

    • High standards of customer service and excellent communication/presentation skills

    • Outstanding organizational skills

    • Problem-solving and decision making capacities

    • Friendly, flexible and a sense of humor

    • Crave challenges, a real self-starter!

    • Enthusiastic to learn

    • Passion for the travel industry

    What can you expect?

    • International work environment with English as the working language

    • The stability and excitement of working for a fast scaling Series C funded startup

    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Vienna offices

    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare

    • Regular team outings

    • Great career opportunities and individual development plan

  • Data Engineer

    Vienna (AT)
    Full time

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Data Engineer to join our team in Vienna.

    Overview:
    As TourRadar grows and expands into new markets, our needs and requirements from a data structure perspective also expand. When deploying services, applications, or websites, you always need to plan for scale. The first thing that can impact data is a change in the database workload — whether due to a change in the data being stored and accessed or a change in the amount of traffic. Knowing what type of information you are collecting and why can provide some insight into how. This often means using different databases for different applications. As part of this process, you will be required to find the right solution for the right problem in terms of data architecture, modeling, ETL process and best practices.

    Typical Tasks:

    • Take responsibility and ownership over the database systems, including but not limited to developing architecture, design, and scalability strategies that meet business needs and goals.
    • Work with DevOps, Development and Business Intelligence teams in maintaining the “data layer” for TourRadar
    • Build database systems of high availability and quality that can support the business growth
    • Design and implement databases in accordance to application specification and needs
    • Define users and enable data distribution to the right user, in appropriate format and in a timely manner
    • Use high-speed transaction recovery techniques and backup data
    • Minimise database downtime and manage parameters to provide fast query responses
    • Provide proactive and reactive data management support and training to users
    • Determine, enforce and document database policies, procedures and standards
    • Perform tests and evaluations regularly to ensure data security, privacy and integrity
    • Monitor database performance, implement changes and apply new patches and versions when required
    • Brainstorm and support various Machine Learning and Artificial Intelligence projects by high-quality data and performant pipelines
    • Design and implement ETL workflows to support various business areas such as analytics and machine Learning

    Required skills:

    • Proven working experience as a Database administrator, specifically MySQL and PostgreSQL. Redshift is a bonus
    • Solid understanding of big data-specific frameworks, tools and data storages (like Hadoop, Hive, Kafka, Spark, etc.)
    • Hands-on experience with database standards and end-user applications
    • Excellent knowledge of data backup, recovery, security, integrity in SQL environment
    • Familiarity with database design, documentation and coding
    • Understanding of data modeling techniques
    • Familiarity with programming languages API
    • Problem-solving skills and ability to think algorithmically
    • Experience with writing and optimising SQL queries
    • Experience with Data Warehousing
    • Experience designing ETL workflows
    • Analytical mindset, strong work ethic and thoroughness
    • Ability to think on your feet
    • Ability to deal with changing demands in a dynamic startup environment

    Preferred Skills:

    • BS degree in a computer discipline or relevant certification
    • Experience working in an Agile/Scrum development process
    • Experience with performance and/or security testing
    • Experience with multiple database technologies (Relational, NoSQL, Columnar Storage, Graph and OLAP)

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Business Development Coordinators

    Brisbane (AU)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting the $50bn tour operator industry. We're a marketplace to compare and book multi-day tours online and we work with hundreds of different tour operators all over the world. We differentiate ourselves from other tour booking sites and services in that the tours listed on our site are not structured around in-destination, individual activities, but rather around a holistic experience of adventure, culture, and landscape that takes the group on a journey of discovery and fun across their chosen destination. We are an innovative and fun company in the travel industry growing super fast. After the very successful Series C US$50m financing round (read more here: https://www.tourradar.com/press/series-c-secured).

    We are looking for Business Development Coordinators (BDC) to join our Brisbane office to support our team of Business Development Managers (BDMs) who are responsible for tour operator relationships across the whole Asia-Pacific region. Someone customer­ service focused, enthusiastic to start on a career in Sales & Business Development and wants to join our multinational team. They must like working in a fast­ paced tech environment, enjoy challenges, relish working independently and most importantly love to travel! If you're keen to start learning the business, we encourage you to apply!

    Challenges and opportunities of the job?

    This position is responsible for supporting the team of BDMs as they work to grow sales with existing accounts and on-board new tour operators to the TourRadar platform.

    Your tasks will include monitoring and responding to the team inbox, preparing communication materials and maintaining reporting records as well as documenting and tracking progress arising from meetings with key partners and internal stakeholders.

    Understanding and being comfortable with basic technology is a must. Through provided training you will support the BDMs by creating online promotions for tour operators, assessing and responding to new applications to join TourRadar, creating user accounts for new tour operators and working with a range of internal team to ensure all operators are setup on the TourRadar website in a timely manner.

    You must enjoy working in a team atmosphere as the Co-ordination role will require you to liaise with our International teams for marketing, design, technology and more, to ensure that pending tasks for the BDMs are tracking to complete in a timely manner.

    You will have the chance to develop experiences as a travel professional to shape TourRadar and your own future growth as a Business Development Manager.

    We encourage all our team to bring an open mind, ideas and look forward to be able to communicate your thoughts with the entire team.

    What can you expect?

    Building an understanding of the products offered by TourRadar partners across the globe will help you to understand the full operating scope of TourRadar.

    You will acquire knowledge of the TourRadar system to enable you to develop training materials, blogs and other content to support tour operators and BDMs.

    Customer service is key as we connect new partners, on­board their inventory and train their team.

    The work will be challenging because the industry we work in is continuously evolving and we are pioneering many new things.

    We are offering a full time position, with a salary to be negotiated based on your experience.

    Other benefits include team building activities, free laughs and finally being able to join a team of international enthusiastic people who love doing what they do.

    Requirements:

    • 3 years experience minimum in a customer facing role.
    • Excellent interpersonal skills and ability to relate directly in person and online.
    • Experience with updating process and training documentation.
    • Personal and/or professional travel experience to areas in which TourRadar sells.
    • Good computer skills.
    • Well-organised and responsible with an aptitude in problem-solving.

    Other skills and attributes:

    • Natural self starter, able to prioritise multiple responsibilities
    • Extroverted, comfortable networking with partners to create beneficial business relationships 
    • Ability to think creatively to develop marketing materials & find solutions
    • High standards of customer service and excellent communication/presentation skills 
    • Outstanding organisational skills
    • Problem solving and decision making capacities
    • Friendly, flexible and a sense of humour
    • Crave challenges, a real self starter!
    • Enthusiastic to learn
    • Passion for the travel industry

    The perks:

    • International work environment with English as the working language
    • Regular team outings
    • Relaxed style office including a foosball table
    • Great career opportunities and individual development plan
    • Cake on your birthday!

    Compensation:

    • Your salary, benefits and incentives will be based on your experience, contacts and skill.
    • Are you the one for this job? If so, get in touch today.
  • Digital Marketing Designer

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Now, TourRadar is looking to grow its team with a Digital Marketing Designer with high ambitions. In this role, you will sit in both the Design and Marketing Teams. This unique position gives you direct access to join the strategic marketing decision-making process and allows you to apply your creative expertise in executing to TourRadar’s high standard.


    Key responsibilities

    • Maintain TourRadar’s visual identity in all digital marketing communication including Social Media, Banner designs, Emails, magazine & landing pages
    • Create Key visuals for regional and international campaigns, sales and contests in close liaison with the marketing team
    • Developing creative pieces for different Ad formats, i.e. Facebook Ads, Google Display Network or print
    • Develop print designs for conferences
    • Creating engaging infographics and visuals for social media channels and the online magazine - Days to Come
    • Creating inspirational content for newsletters, social media channels and the online magazine - Days to Come

    Requirements

    • Experience in brand and marketing design
    • Excellent design aesthetic and awareness of design trends and innovation
    • An understanding of the latest design trends and their role within a commercial environment
    • Basic knowledge of HTML, CSS and JavaScript
    • More than amazing typography skills
    • A degree in Design, Visual Studies or other design-related field
    • Expert knowledge in Photoshop, Illustrator, InDesign and Sketch
    • Good knowledge of Wordpress
    • Excellent and fluent verbal and written English communication skills
    • Strong organisational skills and high level of attention to detail
    • Team spirit and ability to communicate and work hand in hand with stakeholders

    Bonus skills desirable but not compulsory

    • Experience working with e-commerce or transactional websites
    • Knowledge in Marvel, InVision, Principle and AfterEffects are a plus
    • An understanding of responsive email design
    • Mobile interface design


    What you can expect

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Great career opportunities and individual development plan
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Cake on your birthday!
  • Program Manager - Reviews Platform

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Program Manager for our Reviews Platform, you will have a huge impact on customer satisfaction and the conversion rate of the site. You must have a good understanding of KPI’s customer retention, user experience and find creative marketing solutions to find more users to write reviews.

    This role is based in Vienna, Austria.

    Key responsibilities:

    • Work with the marketing team to identify, plan, and execute key marketing initiatives to generate more reviews
    • Work closely with the business development team to trigger operator initiatives to provide more reviews via the operators
    • Work closely together with the operator technology team to identify key product improvements to support tour operator initiatives
    • Managing guide and tour of the year awards in cooperation with the business development and marketing teams
    • Provide ongoing analysis of review conversions and identify key opportunities on site to improve conversion of existing customers to reviews.
    • Define and document product requirements, features and functionality
    • Manage the entire product line life cycle from requirements to release with regards to Reviews
    • Define, set up and manage test cases and test suites together with the QA team
    • Create key reports around all KPIs related to generating reviews on site.
    • User acceptance test and monitor all releases to ensure the site and product are always running and as bug-free as possible.
    • Together with the UX and Development team define and prioritise features based on the strategic goals

    Requirements:

    • Product/project management experience of a responsive design website
    • Experience in managing a product roadmap
    • Experience with go-to-market strategy and launch plans that outline in detail how the product will be promoted and sold.
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with defining test suites and test cases
    • Experience with wireframe tools such as Balsamiq or Axure
    • Excellent communication skills
    • Solid understanding of Google Analytics
    • Creative with strong attention to detail.

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Technical Product Manager - Marketing Automation

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    As a Product Manager for Marketing Automation Optimisation, you will have impact on the following:

    1. Email marketing  - supporting the email marketing team in developing the most advanced email marketing tool that exists

    2. Tag Management - support the digital marketing team with integration tags and feeds across the site while ensuring page speed times are kept

    3. Feed Generation / Marketing Automation - support the marketing team with any feed generation as well as creating tools to help automate campaigns based on existing landing pages

    4 Support with any widget integration projects for affiliates, operators or any other potential partner integrations

    5. You must have a good understanding of API’s, marketing tools (such as email, adwords, facebook), including a solid understanding of email marketing and digital marketing.


    This role is based in Vienna, Austria.


    Key responsibilities:

     

    • Manage the roadmap of our internal marketing automation tools including our CRM and digital marketing tools.
    • Together with the marketing and development team define and prioritise features based on the strategic goals
    • Define the internationalization strategy for email and all marketing automation tools
    • Work with Tech teams to bring automation to the marketing team
    • Provide ongoing analysis of product effectiveness using a data-driven approach
    • Define and document product requirements, features and functionality
    • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
    • Manage the entire product line life cycle from requirements to release
    • Define, set up and manage test cases and test suites together with the QA team
    • User acceptance test and monitor all releases to ensure the site and product are always running and as bug-free as possible.

    Requirements:

     

    • 3+ years product/project management experience of website or API related projects
    • Experience in managing a product roadmap
    • Experience with sprint planning with daily standups, and task prioritization with the development team
    • 2+ years experience with digital marketing (email, facebook, adwords, affiliate networks)
    • Experience in product specifications, including process flow diagrams
    • Experience working in an Agile Development environment (ie. Scrum, Kanban)
    • Experience with reporting and defining KPIs
    • Experience with defining test suites and test cases
    • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns
    • Work experience with e-commerce website is a plus
    • Excellent communication skills
    • Bachelor or Master Degree in computer science, business or marketing
    • Solid understanding of Google Analytics

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including foosball and ping pong tables and a barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Administrative Assistant

    Vienna (AT)
    Full time

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    Responsibilities:

    • Provide day-to-day administrative support to the CEO and as needed, other executives.
    • Be the primary liaison between the CEO and employees, investors, vendors, etc.
    • Manage calendars by scheduling meetings and coordinating all travel arrangements, including personal family travel. Keep CEO on time to meetings throughout the day.
    • Compose and prepare correspondence; sort and organize incoming mail.
    • Assist in preparing and managing presentations, proposals, and programs.
    • Coordinate interdepartmental meetings and communication.
    • Be responsive to emails and phone calls, with occasional contact outside normal business hours
    • Use discretion, confidentiality, and good judgment to handle CEO’s matters.
    • Represent the company and its owners in a positive light through great follow through skills and sound judgement.
    • Conserve CEO’s time by reading, researching, and routing correspondence; collecting and analyzing information as needed.
    • Ad hoc projects as assigned – such as personal events and documentation.


    Skills and Qualifications:

    • 2+ years’ experience working as an Executive Assistant. More experience preferred.
    • Outstanding organization and time management skills.
    • Excellent verbal and written communication skills.
    • Experience working in a fast-growing environment.
    • Ability to multitask and prioritize daily workload and other demands
    • High level of proficiency with GSuite
    • Ability to work independently, applying solid judgment and problem solving skills.
    • Highly self-motivated and dependable.
    • Excellent interpersonal skills to interact with internal and external clients at all levels.
    • Outstanding professionalism, maintaining the appropriate levels of confidentiality, discretion, and maturity even in high pressure situations.
    • Resourceful and proactive.
    • Work well under pressure.
    • Team player who collaborates well with others.
    • Systems-savvy, creative and innovative is a plus

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • Performance Marketing Manager (Display/Video)

    Vienna (AT)
    Full time

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are looking for a Performance Marketing Manager with a strong focus on programmatic display and video marketing. As part of our performance marketing team, you’ll be building the programmatic display and video marketing channel to be a successful resource of revenue. You’ll be responsible for planning, implementing, and optimizing campaigns.

    Responsibilities:

    • Create a programmatic marketing roadmap for all agreed upon goals & tactics
    • Shape strategic quarterly plans to be presented & shared across teams
    • Manage all programmatic marketing including display and video channelsIntegration with wider media plans & digital marketing activities
    • Work closely with creative teams, as well as other online marketing managers to create high performing campaigns
    • Develop ad creatives and ad copy with the support of in house marketing designers
    • Negotiate & implement direct distribution agreements & marketing relationships for online sites
    • Manage ROI & cost of sale metrics for all programmatic marketing initiatives
    • Keep track of campaign pacing, budgets, budget recommendations and results
    • Maintain a data-driven approach through continual experimentation and optimization to meet and exceed company goals
    • Identify opportunities, and define structured plans and reporting to improve efficiency
    • Join a goal-oriented team.
    • Analyze and share ongoing performance with the rest of the team


    Requirements:

    • 3+ years of experience in Programmatic Display Advertising
    • High proficiency in all Programmatic campaign management components: planning, launching and optimising programmatic display campaigns through various DSPs ideally Google Marketing Platform (formerly known as Doubleclick).
    • As well as bidding, audience management, retargeting strategies, and A/B testing.
    • Highly analytical, data-driven and problem-solving skills are a must
    • Self-motivated with the ability to work in both a team environment and independently
    • Proficient in Excel or Google Sheets
    • Experience with manipulating and interpreting large data sets to generate reports which provide insights & conclusions
    • Experience in other online marketing channels - an advantage
    • Exceptional grammar, communication and writing skills
    • Open minded and positive team player
    • Fluent English speaker
    • Passion for travel

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • HR Operations Manager

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for an HR Operations Manager to join our team in Vienna. We are currently undergoing a period of massive growth due to our recently secured our Series C investment round of $50 million led by TCV, a Silicon Valley-based venture capital firm, which has also invested in leading global technology companies such as AirBnB, Expedia, Spotify and Netflix. In the past 12 months alone, we’ve built out our core recruitment team, which has more than doubled the size of TourRadar from 80 to 170 employees across our three global offices. Now, we are looking to partner our outstanding recruitment team with an equally talented HR Operations Manager.

    Your responsibilities:

    • Partner with our Head of Talent and Senior Leadership team in the development and implementation of key HR programs
    • Full ownership of HR reporting to all areas of the business (eg, new hires, cost forecasting, etc)
    • Subject matter expert for all of our HR tools: Lever (Recruiting), HiBob (HRIS) and many others
    • Strong analytical capability to identify system/process strengths and weaknesses and offer data-driven solutions
    • Optimize our employee on-boarding/off-boarding programs
    • Assist in preparing monthly payroll
    • Partner with our HR Analysts in order to maintain our HR systems, manage benefits, payroll and our visa and immigration processes.
    • Maintain our global HR handbook - Interpret and translate business strategy into actionable HR/functional plans and programs

    Requirements:

    • Passion for technology and data-driven HR
    • Excellent strategic and analytical skills but also enjoy the administrative aspects of HR
    • Experience in Human Resources field, preferably in HR Analyst or Generalist capacity
    • Proven track record of navigating organizational boundaries, building strong partnerships with stakeholders, and producing results
    • Understanding of the intricacies of Austrian Labour Law
    • Previous exposure to process documentation and process mapping
    • Previous hands-on experience with HR systems
    • Exceptional written and oral communication skills in both German and English
    • Experience with gSuite and HR & Recruitment SaaS solutions
    • Hands-on and fast-paced approach with strong attention to details

    What you can expect:

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Great career opportunities and individual development plan
    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices
    • One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
    • Regular team outings
    • Cake on your birthday!
  • Customer Service and Sales Specialist (Travel Expert)

    Toronto (CA)
    Full time

    Customer Service and Sales Specialist (Travel Expert)

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers.

    We are currently looking for a Customer Service and Sales Specialist to join our Toronto office. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel!

    In this job you will be:

    • Helping travelers book the perfect tour via chat, email or by telephone

    • Providing advice to customers who have either found a specific tour on TourRadar.com or are undecided between a number of options

    • Participating in weekly strategy meetings to provide feedback from the frontline

    • Handling booking cancellations, changes, payment issues, and adjustments

    • Working Sunday-Thursday from 12-8pm


    Who you are:

    • You have exceptional communication skills and love talking to people

    • You have experience with high volumes of inquiries via phone, chat and/or email

    • You are sales driven with the ability to sell via phone

    • You are open-minded, love challenges, and interested in travelling

    • You are comfortable with tech. You don’t need to write your own custom code but are open to learning the basics of troubleshooting and working at a software company

    • You are enthusiastic to learn and become an expert on our tools and tech

    • You don´t know the meaning of “I can’t find the answer”


    Bonus if you have:

    • Experience working at a startup 

    • Experience with online booking tools, a Mac, and are generally tech savvy

    • TICO certification


    What can you expect?

    • Deeply discounted tours (sometimes free!) every year to experience our product along with 500 Euros towards your airfare anywhere in the world

    • The stability and excitement of working for a fast scaling Series B funded startup

    • Opportunity for “team exchange” scheme whereby you can work in our Brisbane or Toronto offices

    • 3 weeks paid vacation

    • Regular team outings

    • Great career opportunities and individual development plan

    • Cake on your birthday!

  • Email and Marketing-Automation Coordinator

    Vienna (AT)
    Full time

    What you can expect
    You will support the Senior Email and Marketing Automation Manager with setting up and coordinating global and local B2C EDM and trigger campaigns including lead nurturing campaigns and other marketing-sales related processes as well as continuously analyzing and improving our email performance.

    You will assist in all facets of email marketing including; developing and coordinating execution of email marketing campaigns, audience segmentation, A/B testing, preference management,  copywriting and reporting. Additionally, you will also assist the Marketing Team in planning and executing various marketing campaigns.

    More concretely your main responsibilities will be, but are not limited to:

    • Work closely with Marketing, Design, Sales and IT teams to create and deliver compelling email communications for various audiences, including global newsletter and marketing automation
    • Plan, brief and edit email content
    • Analyse, coordinate and improve our marketing automation as well as all global newsletter activities
    • Measure effectiveness of email marketing campaigns to continually improve ROI and conversion rates
    • Support teams in other departments or locations that are involved in direct mailings (global and local)


    What We Expect
    As the ideal candidate for this position, you have a passion for online marketing and enjoy combining business knowledge with customer insights and state-of-the art technologies. You also have a strong interest in working in a fast-paced international travel tech startup.

    Furthermore, Your Profile Includes The Following:

    • Any previous and relevant project management, email marketing or content work experience
    • Knowledge and experience with web analytic tools, email marketing systems (notably Sendgrid), marketing automatization tools, digital marketing and UX
    • Knowledge in HTML, CSS and Photoshop is a plus
    • Hands-on approach to get things done, prioritize and resolve issues effectively, always keeping our customers and users at top of mind
    • Ability to work under pressure in a vibrant environment and keeping on top of KPIs
    • Attention to detail
    • Excellent English language skills (native, or proficient English levels)


    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!
  • UX Designer - E-Commerce Booking Systems (Freelance/Remote)

    Freelance

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    TourRadar has continued to grow at a very fast rate and it’s essential our messaging system gets an overhaul to better fit our customer needs. Selling tours is a complex business. Our travelers get in touch with our travel experts right throughout the customer journey, from pre-booking to post-booking interactions, and may need anything from help to find the right tour to adding additional pre and post tour services.

    Responsibilities

    • Gather and evaluate user requirements in collaboration with product managers
    • Illustrate design ideas using process flows and sitemaps
    • Develop mockups and prototypes that clearly illustrate a specific functionality
    • Prepare and present rough drafts to internal teams and key stakeholders
    • Identify and troubleshoot UX problems
    • Conduct layout adjustments based on user feedback
    • Be able to follow and improve atomic guidelines and maintain them aligned with our identity

    Requirements

    • Excellent execution of innovative and effective digital communications, interface design and interaction design experiences across different digital platforms
    • Experience working with the latest versions of Sketch and InVision. Any other prototyping tool would be a plus.
    • Demonstrates excellent design aesthetic and awareness of design trends and innovation
    • Good understanding of the technical possibilities and limitations of web development
    • Strong organisational skills and high level of attention to detail
    • Team spirit and ability to communicate and work hand in hand with stakeholders
  • Content Copywriter

    Toronto (CA)
    Full time

    TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionising how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognise that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    The opportunity:
    We are currently searching for a copywriter to join our growing global content team. This position is one in which you’ll have a real business impact and will be able to see and measure the results of your work. You’ll be based in our Toronto office, but will frequently collaborate with colleagues in Brisbane and Vienna.

    What you’ll be doing:
    You will be part of the global content team creating conversion-driven content for our online marketplace.
    Some of the projects you will be working on:
    - Making sure tour descriptions, highlights and listings are accurate and driving conversion
    - Crafting high-quality content landing pages with our SEO team
    - Researching relevant, interesting topics to further help us improve and rank
    - Categorising our new and existing product content appropriately
    - Proactively identifying erroneous content and resolving accordingly
    - Work with our development team to identify opportunities to increase overall site quality

    Our ideal team member must:
    - Have full proficiency in English (native level is required)
    - Have a bachelor’s degree in English Literature, Communications or other relevant major
    - Have 2+ years experience in a similar copywriting role
    - Have a basic grasp of SEO
    - Be enthusiastic about travelling. Experience in the travel industry or touring is a plus.
    - Have past experience working with Google Drive Apps (Docs, Sheets etc)
    - Be familiar with content management systems and basic photo-editing software such as WordPress, Sketch and Photoshop
    - Be able to commit to working full time
    - Have e-commerce experience (nice to have)

    The perks:
    - International work environment with English as the working language
    - The stability and excitement of working for a fast scaling Series C funded startup
    - Regular team outings
    - Great career opportunities and individual development plan
    - Cake on your birthday!

    In your application, please include examples of why you’d be the perfect fit for this job. If you have a portfolio, blog or other examples of your work, we’d love to see it. We generally receive a lot of applications, so whatever makes you stand out will greatly increase your chances. If you can make us smile, you’re off to a good start.

  • Data Scientist

    Vienna (AT)
    Full time

    TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of experiences have been predominately serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach. With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.

    We are currently looking for a Data Scientist to join our team in Vienna.

    Responsibilities:

    • Work closely with our analytics and tech departments to define key source data, required reporting metrics, assess the status of existing reporting capabilities and work with teams on go forward solutions
    • Import, scrub, transform, validate and model the data with the purpose of helping executives / strategists understand or draw insights from it
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Mine and analyze data from company data sources to drive optimization and improvement of product development, marketing techniques and business strategies
    • Develop custom data models and algorithms to apply to data sets
    • Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes
    • Proactively support and participate in product / team improvement initiatives; define new process improvement opportunities

    Requirements:

    • Solid background in mathematics, computer science, statistics
    • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
    • Technical expertise regarding data models, database design development, data mining and segmentation techniques
    • Good presentation and communication skills, ability to explain complex technical problems in simple words
    • Strong knowledge of and experience with relational databases, including the experience of writing the queries in SQL
    • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks
    • Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, etc.) and experience with applications
    • Experience using statistical computer languages (R, Python, etc.) to manipulate data and draw insights from large data sets

    Bonus Skills:

    • Understanding and experience with neural networks and deep learning algorithms
    • Experience with Big Data frameworks like Hadoop, Spark, etc.
    • Experience with building and maintaining data pipelines
    • Experience with Amazon Web Services
    • Experience with PostgreSQL

    What can you expect?

    • International work environment with English as the working language
    • The stability and excitement of working for a fast scaling Series C funded startup
    • Regular team outings
    • Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
    • Great career opportunities and individual development plan
    • Cake on your birthday!

Just because we don't have a job posted, doesn't mean we can't make one for the right person! Got a unique set of skills, knowledge, or experience that you think would make a great contribution to our team? Then we'd love to hear about it! Get in touch here