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Full Stack PHP Web Developer

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently looking for a Full Stack PHP Web Developer to join our team in Vienna. Your responsibilities

  • Bringing our platform to the next level
  • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
  • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
  • Working closely with our management and tech team
  • Having the possibility to become the technical leader for different projects within a short period of time

Who you are

  • Work permission for the appropriate country to which you are applying
  • 5+ years of Web development experience (including front and back end on the LAMP stack)
  • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
  • Profound understanding of PHP5+, XML, SQL/MySQL, HTML5, CSS3 and JavaScript
  • You already designed/consumed APIs
  • Experience with RDBMS (schema design, indices, caching)
  • Experience with unit and integration testing
  • Worked in an Agile environment
  • Experience with Continuous Integration and Continuous Deployment
  • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
  • Experience with RESTful, SOAP and RPC APIs
  • Experience in dealing with the version control system Git
  • Good verbal and written English communication skills

Bonus Skills

  • Fluent in multiple programming languages
  • Experience with Payment Service Providers
  • Experience with processing large datasets
  • Experience with client side frameworks, such as AngularJS

What can you expect?

You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious). 

Cruise Consultant

Brisbane

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

The Cruise Specialist is to sell river cruise itineraries to potential customers while establishing and maintaining quality customer relationships by delivering exceptional customer service and achieving sales goals.

As a Cruise Specialist you will:

  • Handle inbound sales calls from prospective clients as well as respond promptly to online enquiries, emails and online chats

  • Use your expert cruise knowledge to assist customers with suggestions and ideas on itineraries and products from various River Cruise Operators

  • Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, pre/post cruise land packages, hotel, transfers and air

  • Check availability and price, attempting to close the sale on every opportunity

  • Build and maintain effective relationships with new and existing consumers

  • Work towards achieving monthly targets

We are looking for someone who:

  • Substantial knowledge of the cruise industry

  • Demonstrate professional communications skills both verbal and written

  • Maintain strong working knowledge of various River Cruise Line products, including fleet and ship itineraries.

  • Proven record of excellent customer service and retention skills. 

  • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.

  • Problem solving, research and resolution skills.

  • Availability to work variable shifts, including weekends

  • A genuine desire to achieve results, both personally and as part of a successful team

  • Open to and stimulated by constant change – we are growing so things will change but this means more opportunities for you

Qualifications

  • A minimum of 1 years recent experience of selling cruise and ideally with personal cruise experience

  • Salesforce CRM System experience is a plus

What we can offer you:

  • Attractive base salary dependent on experience

  • FAM trips

  • Ship visits

  • On-going training

  • Promotion opportunities – as we grow we want you to grow too

  • Cakes on your birthday

  • Unlimited smiles

Technical Product Manager

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

As a Product Manager, you will be responsible for planning, specifying and delivering product and new features to support the strategic goals of the company. You will build features from existing ideas and develop new ones based on data analysis.

You must have a good understanding of user experience while at the same time have a solid technical understanding and be familiar with new tech trends. You will work closely together with the Design/UX & development teams to define, plan and release the product requirements. At the same time, you will work with the customer support team to understand the customer’s pain points and address these pain points with the product releases.

This role is based in Vienna, Austria.

Key responsibilities

  • Together with the UX and Development team define and prioritise features based on the strategic goals
  • Work with UI/UX & Tech teams to bring engaging user experiences to life
  • Provide ongoing analysis on product effectiveness using a data driven approach
  • Define and document product requirements, features and functionality
  • Generate ideas that are focused on driving sales, acquiring new customers, retaining existing customers and building brand loyalty
  • Manage the entire product line life cycle from requirements to release
  • Define, setup and manage test cases and test suites together with the QA team 
  • Working together with the marketing team to optimize landing pages in order to lower customer acquisition costs 
  • User acceptance test and monitor all releases to ensure the site and product is always running and as bug free as possible.

Requirements

  • Bachelor or Master Degree in computer science, business or marketing 
  • Solid understanding of Google Analytics
  • 3+ years product / project management experience of a responsive design website
  • 2+ years experience in managing a product roadmap
  • 2+ years experience with sprint planning with daily standups, and task prioritization with development team
  • 2+ years experience in product specifications, incl. process flow diagrams
  • 2+ years experiencing managing
  • 1+ years experience working in an Agile Development environment (ie. Scrum, Kanban)
  • 2+ years experience with SEO optimizations
  • 1+ years experience with defining test suites and test cases
  • Solid understanding of different attribution models in order to monitor and optimize marketing campaigns 
  • Work experience with e-commerce website is a plus
  • 1+ year experience with wireframe tools such as Balsamiq or Axure
  • Excellent communication skills 

 

CTO

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Australia, Europe and North America, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are seeking a CTO to join our team in Vienna. Your core responsibilities will be to:

  • Scale our engineering team from a small to a mid-sized team working within a microservice architectural environment
  • Design and implement our internationalization strategy to make certain our products can grow into any market
  • Lead our system migration efforts to ensure we are always using the latest system and application technologies
  • Recruit, interview, hire, inspire and retain world-class technical teams

Responsibilities - Strategy & Management

  • In partnership with the COO and the management team, identify opportunities and risks for delivering the company’s services
  • Contribute to open source software development, standardization of technologies, and evolution of best practices
  • Together with the COO and Head of Design, establish a platform which allows product teams to work autonomously and prepare releases independently for different aspects of the website, mobile apps or other services
  • Educate yourself on the latest technology trends and evolving social behavior that can support the success of our business 
  • Ensure the company meets PCI compliance

Responsibilities - Development & System Architecture

  • Management and monitoring of all services and deliverables
  • Conceptualize and deliver our internationalization strategy for the application and DB layers
  • Partner closely with DevOps to setup a multi-server and multi-service architecture which will allow for fast release times for different product teams via continuous integration
  • Management of our GIT repositories and code review processes
  • Management of website domain names

Requirements - Knowledge & Experience

  • Fundamental understanding of modern software design principles how to scale a popular and fast-growing platform
  • Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems 
  • Deep experience in schema design, indices, caching with various database technologies (ie. MySQL, MongoDB, PostgreSQL)
  • Experience developing with internal microservice architectures based on open source principles
  • Experience with the AWS platform
  • Advocate for and expand our movement towards continuous integration and deployment 
  • Extensive knowledge on information security vulnerabilities
  • Experience working with a multi-lingual/multi-currency website a plus

Requirements - Education & Certification

  • University degree in computer science, or another rigorous discipline. A master’s degree is a plus

 

DevOps Engineer

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently looking for an experienced DevOps Engineer to join our team in Vienna.

Responsibilities:

  • Administer Linux server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
  • Setup, secure, and manage our AWS infrastructure
  • Manage our alerting and monitoring systems via the Elasticsearch ELK stack
  • Own our build and automated testing environment with Jenkins or similar services
  • Support our Docker containerization efforts
  • Monitor Bandwidth utilization, uptime, and Security logs
  • Troubleshoot hardware, software and operating systems
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Work with Business Analysts and Developers to support product rollouts
  • Provide specialized technical support and planning guidance to development team.
  • Maintain records on repairs, downtime, and configuration changes
  • Assist in disaster recovery and business continuity planning and support
  • Participate in capacity planning including forecasting of needs for future infrastructure related purchases
  • Monitor system and network performance and tune performance as necessary
  • Participate in on-call rotation to provide off-hours support

Requirements:

  • Profound understanding of Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
  • Experience with Amazon Web Services (AWS: EC2, ELB, RDS, S3, ElastiCache, CloudFront, VPC, AutoScaling)
  • Experience with config management tools such as Chef or Puppet
  • Experience with scripting language such as Python, BASH and ideally PHP.
  • Experience with some assortment of the following: Apache, Nginx, lvm, Squid, Bind, MySQL, PostgreSql, Redis, Memcached, Proftpd, Backup Tools, NFS, Docker, Dovecot, git
  • Experience with SSL and PCI compliance a plus
  • BS in Computer Science or related Technology Degree

Bonus Skills:

  • Web development experience, including HTML, CSS, JavaScript, AJAX
  • LAMP (Linux, Apache, MySQL and PHP) experience
  • Experience with MVC Frameworks, such as CodeIgniter, Laravel and CakePHP
  • Experience working in an AGILE environment
  • Experience with REST/SOAP APIs
  • Experience working in Git Version Control

 

Junior Business Development Manager

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently seeking a Vienna-based Business Development Manager to build strong relationships and expand sales within our rapidly growing company.

This position is responsible for growing tour operator and partnership sales with key accounts across the UK and Europe. The BDM will use creativity and business acumen to build partnerships that drive sales.  As TourRadar’s ambassador you will create new opportunities,  help drive sales while supporting training and servicing of key accounts. You will be responsible for partner onboarding all the way through to regular account management. You will also drive online integrations that will continue to expand reach and volume of sales. Comfort in technology including the rudimentary understanding of XML feeds to fully bookable APIs is a must.

What can you expect?
As a Junior BDM you will be a pioneer in this industry and will be required to target and prioritize key contacts/accounts. Your focus will be two-fold; onboarding and managing operators as well as building revenue sharing partnerships. As opportunities evolve so will you and there are very few limits as long as we strive towards core business objectives. Customer service is key as we connect new partners, on-board new operators and build mutually beneficial relationships.

Requirements:

  • 3 years experience minimum in sales, marketing, or business development, ideally in a travel industry role
  • Bachelor's degree from accredited college or university years experience in sales, marketing, or business development
  • Knowledge of the European and African travel market with established key contacts
  • Personal and/or professional travel experience to areas in which TourRadar sells
  • Experience negotiating contracts and developing relationships
  • Comfort working for a tech-forward company including  the regular useage of tracking, monitoring, project and CRM software
  • Willingness to travel out of office up to 20% of working time
  • Austrian or on-going working visa (without restrictions)
  • Driver’s license in good standing

Other skills and attributes:

  • Natural self-starter, able to prioritize multiple responsibilities
  • Fluent in English (being fluent in German as well would be a big plus, but not required)
  • Extroverted, comfortable networking with partners to create beneficial business relationships
  • Ability to think creatively to develop marketing materials & find solutions
  • High standards of customer service and excellent communication/presentation skills
  • Outstanding organizational skills
  • Problem solving and decision making capacities and with the ability to work independently
  • Understanding of online sales including CTR, traffic, CR, CPC and effective CPC
  • Friendly, flexible and a sense of humor
  • Crave challenges, a real self starter!
  • Enthusiastic to learn
  • Passion for the travel industry

About us:
You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious). As required by law, we advise that the collectively agreed base annual salary for this position is set at a minimum of €23,842 gross. Please note that actual salaries are market rate and take individual qualifications and experience into account.

Quality Assurance (QA) Engineer

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently looking for a Quality Assurance (QA) Engineer to join our team in Vienna. You would work closely with our product and marketing teams in identifying, defining and executing test cases across the entire website and mobile apps

 

Responsibilities:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test suites and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using PHP and codeception
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet client needs
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Monitor debugging process results
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies


Requirements

  • Proven work experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Hands-on experience with automated testing tools (ideally with selenium and codeception )
  • Solid knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus
  • BS/MS degree in Computer Science, Engineering or a related subject


What can you expect?
We are offering a full-time position, with the salary to be negotiated based on your location and experience. You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (be careful -- it’s contagious).

Sr. Backend PHP Engineer

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.


Responsibilities:

  • Bringing our platform to the next level
  • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
  • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
  • Working closely with our management and tech team
  • The possibility to become the technical leader for different projects within a short period of time

You have:

  • 5+ years of Web development experience on the LAMP stack
  • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
  • Profound understanding of PHP5+, XML, SQL/MySQL,
  • Experience in designing/consuming APIs
  • Experience with RDBMS (schema design, indices, caching)
  • Experience with unit and integration testing
  • Worked in an Agile environment
  • Experience with Continuous Integration and Continuous Deployment
  • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
  • Experience with RESTful, SOAP and RPC APIs
  • Experience in dealing with the version control system Git
  • Good verbal and written English communication skills


Bonus Skills

  • Fluent in multiple programming languages
  • Experience with Payment Service Providers
  • Experience with processing large datasets


What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. You will work in an international environment (over 80 people and 30 nationalities) with English as the main working language. Other benefits include team building activities, free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (be careful -- it’s contagious!)

Technical Recruiting Sourcer/Researcher

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

Given our explosive growth, we are looking to grow our internal recruiting organization. As a Technical Sourcer, you will be responsible for finding exceptional software engineering talent wherever it may be found. You will be tasked with building out our core software development team, which works primarily with PHP/Laravel with a healthy dose of JS/Angular on the front-end. 

This position can be a full-time, permanent role within our Vienna office.

Responsibilities:

  • Partner closely with our Head of Engineering and Head of Talent to create robust software engineering pipelines while giving detailed attention and care to each candidate are working with.
  • Utilize knowledge of multiple recruiting resources and advanced sourcing techniques to identify talent. You don’t rely solely on Linked-In & Github, though you recognize their enormous utility.
  • Conduct phone screens and face-to-face interviews in order to screen applicants for availability, interest level, relocation needs, etc.
  • Consistently maintain and track pipeline activity to share with Engineering Hiring Managers and Recruiters
  • Adjust and iterate your sourcing strategies based upon interview data and sourcing metrics.


Requirements:

  • Ideally, 1-2 years of relevant technical sourcing experience required. 
  • In-house or agency recruiting experience - ideally with experience sourcing engineers within travel, e-commerce or web marketplace companies.
  • Personal network of engineering talent within Europe to draw upon from day one. Huge bonus points if you have extensive experience recruiting full-stack PHP engineers.
  • Experience meeting or exceeding defined metrics
  • Client interaction experience, including working with Engineering Managers and Directors, taking new requirements, reviewing profiles and updating pipeline progress.

 

Senior Technical Recruiter

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team. 

Given our explosive growth, we are looking to grow our internal recruiting organization. As a Senior Technical Recruiter, you will be responsible for finding, interviewing and hiring exceptional software engineering talent wherever it may be found. We are hiring across many areas of the company, but you will be mainly responsible for building out our core software development team, which works primarily with PHP/Laravel with a healthy dose of JS/Angular on the frontend. You'll likely help out on hiring within Product, DevOps and Design hiring as well. 

Responsibilities:

  • Partner closely with our Head of Engineering and Head of Talent to create and deliver upon our huge hiring targets.
  • Develop a robust pipeline of world-class engineering talent via your knowledge of multiple recruiting resources and advanced sourcing techniques. You don’t rely solely on Linked-In & Github, though you recognize their enormous utility.
  • Cultivate amazing connections with each candidate you work with and usher them through the interview process from first contact to offer acceptance. 
  • Conduct phone screens and face-to-face interviews in order to screen applicants for availability, interest level, relocation needs, etc.
  • Consistently maintain and track pipeline activity to share with company leadership.
  • Adjust and iterate your sourcing strategies based upon interview data and sourcing metrics.


Requirements:

  • Minimum of 4 years of relevant technical recruiting experience required. More experience is preferred.
  • In-house or agency recruiting experience - ideally sourcing, interviewing and negotiating offers for engineers within travel tech, e-commerce, adtech or web marketplace companies.
  • Personal network of engineering talent within Europe to draw upon from day one. Huge bonus points if you have extensive experience recruiting full-stack PHP engineers.
  • Experience meeting or exceeding defined metrics
  • Client interaction experience, including working with engineering managers and company executives, taking new requirements, reviewing profiles and updating pipeline progress.

Head of Platform Engineering

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently looking for a Head of Platform Engineering to join our team in Vienna.

Responsibilities:

  • Scale our Infrastructure and DevOps Engineering team from a small to a mid-sized team working within a microservice architectural environment
  • Lead our system migration efforts to ensure we are always using the latest system and application technologies
  • Recruit, interview, hire, inspire and retain world-class technical teams
  • Lead a team responsible for Linux server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
  • Key owner of all AWS and DevOps Infrastructure
  • Manage our alerting and monitoring systems via the Elasticsearch ELK stack
  • Help to build and extend our automated testing environment with Jenkins or similar services
  • Support our Docker containerization efforts
  • Monitor Bandwidth utilization, uptime, and Security logs
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Provide specialized technical support and planning guidance to development team.

Requirements:

  • Tech Lead or Management experience within DevOps/Infrastructure Engineering team within a high-tech and/or e-commerce firm.
  • Profound understanding of Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
  • Experience with Amazon Web Services (AWS: EC2, ELB, RDS, S3, ElastiCache, CloudFront, VPC, AutoScaling)
  • Experience with config management tools such as Chef or Puppet
  • Experience with scripting language such as Python, BASH and ideally PHP.
  • Experience with some assortment of the following: Apache, Nginx, lvm, Squid, Bind, MySQL, PostgreSql, Redis, Memcached, Proftpd, Backup Tools, NFS, Docker, Dovecot, git
  • Experience with SSL and PCI compliance a plus
  • BS in Computer Science or related Technology Degree

Bonus Skills:

  • Web development experience, including HTML, CSS, JavaScript, AJAX
  • LAMP (Linux, Apache, MySQL and PHP) experience
  • Experience with MVC Frameworks, such as CodeIgniter, Laravel and CakePHP
  • Experience working in an AGILE environment
  • Experience with REST/SOAP APIs
  • Experience working in Git Version Control

 

Head of Web Engineering

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

Your responsibilities would be:

  • Acting as technical expert and manager of all customer-facing web engineering initiatives
  • Recruit, interview, hire, inspire and retain world-class technical teams
  • Being involved in all stages of product lifecycle (from brainstorming to design and then implementation)
  • Working on projects which can include API strategy as well as website enhancements / relaunches, processing the data feed of our partners, improving performance, setting up testing frameworks, etc.
  • Working closely with our senior management and tech team

Who you are:

  • At least 2 years of team lead or management experience
  • 5+ years of Web development experience (including front and back end on the LAMP stack)
  • Worked with multiple MVC frameworks, such as CodeIgniter, Laravel or CakePHP
  • Profound understanding of PHP5+, XML, SQL/MySQL, HTML5, CSS3 and JavaScript
  • You already designed/consumed APIs
  • Experience with RDBMS (schema design, indices, caching)
  • Experience with unit and integration testing
  • Worked in an Agile environment
  • Experience with Continuous Integration and Continuous Deployment
  • Solved performance problems and architectural challenges and basic understanding of fundamental design principles of a scalable application
  • Experience with RESTful, SOAP and RPC APIs
  • Experience in dealing with the version control system
  • Good verbal and written English communication skills

Bonus Skills

  • Fluent in multiple programming languages
  • Experience with Payment Service Providers
  • Experience with processing large datasets
  • Experience with client side frameworks, such as AngularJS

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Office Manager

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

We are currently looking for an Office Manager to join our team in Vienna.

Responsibilities:

  • Serve as the ‘go-to’ person for our team, handling ongoing general administrative work, as well as new tasks as needed in support of the company
  • Maintain fully stocked kitchen, office supplies, and coordinate package deliveries and office mail
  • Arrange and book Business Trips and Team Events
  • Point of contact to local suppliers, service providers and authorities
  • Provide administrative support for managers
  • Assist with the visa process for new hires
  • Ensure that the office feels like home

Requirements:

  • Positive and upbeat attitude
  • Impeccable written and verbal communication skills both German (native) and English (fluent)
  • Ability to move quickly and make on the-spot decisions without sacrificing attention to detail
  • Experience in handling a broad range of administrative tasks
  • Love to help people!

What can you expect?
We are offering a full-time position, with the salary to be negotiated based on your location and experience. You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious). As required by law, we advise that the collectively agreed base annual salary for this position is set at a minimum of €20,902 gross. Please note that actual salaries are market rate and take individual qualifications and experience into account.

Travel Expert

Toronto

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

Do you have Travel Industry, Customer Service or past Tour Guide experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar's Customer Support Team needs you!

We are currently looking for a Travel Expert to join our Toronto office. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel!

Your responsibilities:

  • Handling bookings for customers, which occur online
  • Chatting with customers via instant messenger, email or by telephone
  • Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
  • Answering customer questions and providing information in a professional manner
  • Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
  • Encouraging customers to book with us
  • Excellent product knowledge – give the customer confidence that you know and understand our product
  • Handling booking cancellations, changes, payment issues, and adjustments


Who you are

  • You have at least 1-2 years of experience in customer care/support and strong sales background/records
  • Preference shown to travel agents, sales professionals, customer service agents or former tour guides
  • You have exceptional grammar and communication skills (English)
  • You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
  • You have multitasking abilities and capable of handling high volumes of enquiries
  • Exceptional time and priority management
  • You are passionate about providing mind-blowing customer service and going that extra mile for our customers
  • You are sales driven with ability to sell via phone
  • You are open-minded, love challenges, enthusiastic to learn and interested in travelling
  • You don´t know the meaning of “I can’t find the answer”
  • Work permission for the appropriate country to which you are applying

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. Here at TourRadar you will work in an international environment with English as the main working language. Other benefits include team building activities (sports events, outdoors outings or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Senior Email and Marketing-Automation Manager

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

What you can expect
You will be responsible for setting up and coordinating global and local B2C EDM and trigger campaigns including lead nurturing campaigns and other marketing-sales related processes as well as continuously analyzing and improving our email performance.

You will manage all facets of email marketing including; developing and managing execution of email marketing campaigns, audience segmentation, A/B testing, preference management and copywriting. You will be working closely with the Marketing, Business Intelligence and Engineering teams to ensure your KPI goals are reached every month. Additionally, you will also assist the Marketing Team in planning and executing various marketing campaigns.

More concretely your main responsibilities will be, but are not limited to:
Plan, coordinate & implement Marketing Automation & Email MarketingEstablish a close collaboration and communication between Marketing, Sales and IT teams

Analyse, coordinate and improve our Marketing Automation as well as all global newsletter activitiesOptimize marketing campaigns towards ROI and increase conversion rates of qualified leadsSupport teams in other departments or locations that are involved in direct mailings (global and local)

What we expect
As the ideal candidate for this position, you have a passion for online marketing and enjoy combining business knowledge with customer insights and state-of-the art technologies. You also have a strong interest in working in a fast-paced international travel tech startup.

Furthermore, your profile includes the following:
Relevant project management and email marketing work experienceKnowledge and experience with web analytic tools, email marketing systems (notably Sendgrid), marketing automatization tools, digital marketing and UXKnowledge in HTML, CSS and Photoshop is a plusHands-on approach to get things done, prioritize and resolve issues effectively, always keeping our customers and users at top of mindAbility to work under pressure in a vibrant environment and keeping on top of KPIs Excellent English language skills (native, or near-native English levels)

What can you expect?
We are offering a full-time position at the TourRadar Headquarters in Vienna, with the salary to be negotiated based on your location and experience. Our salaries are market competitive and take individual qualifications and experience into account. You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and being able to join a team of international enthusiastic people who love doing what they do (be careful -- it’s contagious).

Content Coordinator

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

TourRadar is looking for a Content Coordinator to join our Vienna office. We need someone who’s creative, forward-thinking and a talented writer looking for a challenge. Oh, and most of all someone who loves to discover the world!The candidate will support the Marketing team to write and edit inspiring articles and assist in managing TourRadar’s online magazine, Days to Come.

What will you be doing?
Pitch and write relevant and engaging articles for Days to Come Magazine with a fast turnaround
Distribute Days to Come Magazine content to expand our reach to new audiences
Edit content for Days to Come Magazine and the TourRadar website
Put together and write copy for biweekly Newsletters to our global subscribers
Work with Tour Operators on content for Days to Come Magazine
Research trending topics and stay on top of changes in the travel industry
Work closely with the Social Media team and their campaigns….and much more!

What kind of person are we looking for?
Strong attention to detail and copywriting skills
Fast learner and self-sufficient
Strong communication skillsCreative and forward-thinking
Knowledge of WordPress and Google Analytics
Experience writing inspiring articles to tight deadlines
Energetic and passionate about travel

What’s so great about working at TourRadar?
You’ll be working with a an open and dynamic team
Be a part of a fast-growing start-up in the travel tech industry
An international company environment with offices across the globe (Brisbane, Toronto and Vienna)
Develop your skills and learn from digital marketing experts
As part of the TourRadar team you work in a highly motivated environment with flat hierarchies and short decision-making processes.
You have a lot of freedom to contribute your own ideas and to implement them.

Jr. Data Analyst

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.
We are currently looking for a Junior Data Analyst to join our team in Vienna.

Responsibilities:

  • Work closely with our Data Analyst to define key source data, required reporting metrics, assess the status of existing reporting capabilities and work with teams on go forward solutions
  • Import, scrub, transform, validate and model the data with the purpose of helping executives / strategists understand or draw insights from it
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Develop clean, concise reporting and presentations that provide insight into campaign results and recommendations for continued optimization and improvement
  • Perform data quality audits to maintain and assure data integrity
  • Proactively support and participate in product / team improvement initiatives; define new process improvement opportunities

Requirements:

  • Solid background in mathematics, computer science, statistics
  • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with relational databases, including the experience of writing the queries in SQL
  • Experience with reporting and data visualization tools (Google Sheets + Apps Script and Tableau are mandatory)
  • Experience with one or more of the programming languages like Python, R, PHP, etc.

Bonus Skills:

  • Good understanding of machine learning algorithms and approaches
  • Basic understanding and experience with neural networks and deep learning algorithms
  • Experience with Big Data frameworks like Hadoop, Spark, etc.
  • Experience with building and maintaining data pipelines
  • Experience with PostgreSQL

What can you expect?
You will work in an international environment with English as the main working language. Other benefits include team building activities (bubble soccer, volleyball or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).

Senior SEO Analyst

Vienna

TourRadar continues to shake up the multi-day tour industry by providing travellers with a trusted online marketplace to book life enriching experiences worldwide. With over 30 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible advice and tour booking experience to our customers. Launched in 2010, we have a full in-house team including Marketing, Design, Development, Customer Support, SEM and SEO and are now looking to scale our team.

This role will be responsible for helping drive organic traffic growth through careful research, analysis and evaluation of our current and future landing pages, website structure and website. The ideal candidate has expert knowledge of technical SEO, truly enjoys working with numbers, large volumes of data, and is a natural problem-solver.

What Are We Looking For?

  • You know SEO and search marketing inside and out, and are passionate about it! You’re keen on finding out the latests news, and thoroughly enjoy the analytical side of search marketing.
  • You understand that SEO is all about details, while not missing the bigger picture of business goals
  • You understand the importance of quantifying your ideas and propositions, and have the knowledge and skills to be able to support your ideas through data
  • You thrive when surrounded by numbers, large amounts of data and thinking at scale
  • You have a deep understanding of the technical aspects of SEO, while being acutely aware of the role marketing plays in SEO
  • You are a true problem solver, a digital Mr Fix-It, someone who loves a challenge and you will find a solution no matter how it needs to be done
  • You come up with new ideas, and translate these ideas to traffic and revenue projection
  • You are able to work effectively with a variety of teams across the business, such as engineering, product and design teams
  • You are results driven and have excellent communication skills (written and verbal)

What you’ll do:

  • Monitor organic traffic on a daily, weekly and monthly basis to assess traffic trends compared to the previous week, month, year
  • Analyse user metrics and conversions to understand user intent and inform SEO decisions
  • Work with other teams to provide information on best practices to ensure maximum exposure to organic traffic
  • Analyse crawl and indexing behaviour to gain insights which can be turned into optimisations
  • Find areas for increasing organic traffic in a white hat, scalable, and measurable way
  • Large scale, in depth keyword research to discover the best opportunities for optimisations
  • Using keyword research, technical knowledge and SEO knowledge to write detailed specifications for implementation by the engineering team
  • Specifications will include html markup, internal linking opportunities, titles, descriptions, sitemap inclusion

What We Seek:

  • 5+ years of in-house SEO work experience with an industry leading website
  • Expert level Google Analytics and Search Console knowledge
  • Advanced skill with Excel/Google Sheets required
  • Knowledge of HTML, CSS and SQL
  • Exposure to JS, PHP, or other languages strongly desired
  • Demonstrable track record of business results through SEO.
Expression of interest

Expression of interest

Are you keen to join TourRadar but can't see any positions available and/or that currently suit you? Then tell us a bit about yourself and if/when a position comes up we'll reach out to you before we start recruiting externally!