Terms & Conditions
"Collective Content" means Member Content and TourRadar Content. "Content" means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials. "Operator" means a Member who creates a Listing via the Services. "Listing" means a Group Tour that is listed by an Operator as available for booking via the Services. "Member" means a person who completes TourRadar's account registration process, including, but not limited to Operators and Travellers, as described under "Account Registration" below. "Member Content" means all Content that a Member posts, uploads, publishes, submits or transmits to be made available through the Services. "Tax" or "Taxes" mean any sales taxes, value added taxes (VAT), goods and services taxes (GST) and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes. "TourRadar Content" means all Content that TourRadar makes available through the Services, including any Content licensed from a third party, but excluding Member Content. "Traveller" means a Member who requests a booking of a Group Tour via the Services, or a Member who participates in an Group Tour and is not the Operator for such Group Tour. Certain portions of the Services (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific portion of the Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that portion of the Services, or Collective Content. YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR OTHERWISE THROUGH THE SERVICES YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.
TourRadar reserves the right, at its sole discretion, to modify the Services at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Services or provide you with notice of the modification. We will also update the "Last Updated Date" at the top of these Terms. Any changes will become effective immediately upon your acceptance of the modified Terms, whether by, without limitation, creating a Listing or requesting the booking of an Group Tour. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.
The Services are intended solely for persons who are 18 or older. Any access to or use of the Services by anyone under 18 is expressly prohibited. By accessing or using the Services you represent and warrant that you are 18 or older. How the Site, Application and Services Work The Services can be used to facilitate the listing, reviewing, searching, comparing, meeting other people, entering contests and booking of tours and activities ("Group Tours"). Such Group Tours are included in Listings on the Services by Operators. You may view Listings as an unregistered visitor to the Services; however, if you wish to book a Group Tour or create a Listing, you must either register to create a TourRadar Account (defined below) or provide your email address. As stated above, TourRadar makes available a platform or marketplace with related technology for Travellers and Operators to meet online, write reviews, search, compare, enter contests and arrange for bookings of Group Tours. TourRadar is not an operator of tours, activities or other Group Tours, nor is it a provider of group tours or activities and TourRadar does not own, sell, resell, furnish, provide, manage and/or control any transportation, tour or travel services. TourRadar's responsibilities are limited to: (i) facilitating the availability of the Services and (ii) serving as the limited agent of each Operator for the purpose of accepting payments from Travellers on behalf of the Operator. PLEASE NOTE THAT, AS STATED ABOVE, THE SERVICES ARE INTENDED TO BE USED TO FACILITATE THE BOOKING OF GROUP TOURS. TOURRADAR CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY GROUP TOURS. TOURRADAR IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND GROUP TOURS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE AT THE TRAVELER'S OWN RISK.
For Operators - Tour operators that wish to take advantage of TourRadar services and sell their tours on the TourRadar.com Global Marketplace need to first submit their application via the tour operator sign up form. TourRadar reviews all sign up requests and assesses the compatibility of the tour operators' product with the TourRadar.com Marketplace. This review process can take up to 2 weeks as the product, company, market fit, bonding, safety and global reputation of the company is assessed. Upon reviewing the sign up request the TourRadar team informs the operator whether or not working together is possible. TourRadar reserves the right to decline the application at this stage, or any other, stage. If the first screening is positive, the operator will be asked to fill out a application form and submit it to the TourRadar team. Once this form is accepted, processed and the application is confirmed by TourRadar, TourRadar will guide the operator through the next sign up steps, which includes uploading tour listings, installation of tools like Facebook Applications and assists the operator wherever possible. Before TourRadar can start driving bookings for the operator, the operator must agree to TourRadar Terms and Conditions in writing via e-mail.
For Travellers - In order to access certain features of the Services and to book a Group Tour, you must register to create an account ("TourRadar Account") and become a Member. You may register to join the Services directly via the Site or Application using the link at the top of any page or as otherwise described in this section. You may also be able to register to join by logging into your account with certain third party social networking sites ("SNS") (including, but not limited to, Facebook); each such account, a "Third Party Account", via our Site or Application, as described below. As part of the functionality of the Services, you may be able to link your TourRadar Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to TourRadar through the Services; or (ii) allowing TourRadar to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to TourRadar and/or grant TourRadar access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating TourRadar to pay any fees or making TourRadar subject to any usage limitations imposed by such third party service providers. By granting TourRadar access to any Third Party Accounts, you understand that TourRadar may access, make available and store (if applicable) any Content that you have provided to and stored in your Third Party Account ("SNS Content") so that it is available on and through the Services via your TourRadar Account and TourRadar Account profile page. You agree that TourRadar may request your email address, access to photos; friends list to help verify your identity; share your updates and photos; and to be contacted by us. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts may be available on and through your TourRadar Account on the Services. Please note that if a Third Party Account or associated service becomes unavailable or TourRadar's access to such Third Party Account is terminated by the third party service provider, then SNS Content may no longer be available on and through the Services. You have the ability to configure certain portions of the connection between your TourRadar Account and your Third Party Accounts, at any time, by accessing the "Profile" section of the Services. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY SERVICE PROVIDERS. TourRadar makes no effort to review any SNS Content for any purpose, including but not limited to, for accuracy, legality or non-infringement and TourRadar is not responsible for any SNS Content. We will create your TourRadar Account and your TourRadar Account profile page for your use of the Services based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active TourRadar Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. TourRadar reserves the right to suspend or terminate your TourRadar Account and your access to the Services if you create more than one (1) TourRadar Account or if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your TourRadar Account, whether or not you have authorized such activities or actions. You will immediately notify TourRadar of any unauthorized use of your TourRadar Account. TourRadar.com performs regular backups on all servers to ensure critical files are never lost. However TourRadar is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for Redundancy.
Group Tour Listings
Operators may create Listings. To this end, you will be asked a variety of questions about the Group Tour to be listed, including, but not limited to, the location, capacity, itinerary, features, availability of the Group Tour and pricing and related rules and financial terms. Operators working with TourRadar are responsible for making sure that their tour listings on the TourRadar.com Marketplace are up-to-date so that travellers who wish to book their tours are presented with correct information. Tour operators are responsible for updating their tour information - either manually using the TourRadar Dashboard, or by supplying the TourRadar team with a fully functional XML feed. Alternatively tour operators can also provide TourRadar with their TourCMS ID and connect using their API. TourRadar reserves the right to specify the details of the XML feed setup and to decline XML feeds that do not meet the TourRadar standard. In such cases, it is the sole responsibility of the operator to provide a satisfactory XML feed or to keep the tour listings up-to-date manually. Listings will be made publicly available via the Services. Other Members will be able to book your Group Tour via the Services based upon the information provided in your Listing. You acknowledge and agree that you are responsible for any and all Listings you post. Accordingly, you represent and warrant that any Listing you post and the booking of, or Traveller taking of, an Group Tour in a Listing you post (i) will not breach any agreements you have entered into with any third parties (such as any agreements with or rules of employers or local tourism agencies) and (ii) will (a) be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply to any Group Tour included in a Listing you post, including, but not limited to, tourism, tour guide licensing laws, and other laws governing events and tours of public spaces and other venues and (b) not conflict with the rights of third parties. Please note that TourRadar assumes no responsibility for an Operator's compliance with any applicable laws, rules and regulations. TourRadar reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that TourRadar, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Services. You understand and agree that TourRadar does not act as an insurer or as a contracting agent for you as an Operator. If a Traveller requests a booking of your Group Tour and participates in your Group Tour, any agreement you enter into with such Traveller is between you and the Traveller and TourRadar is not a party thereto. Notwithstanding the foregoing, TourRadar serves as the limited authorized agent of the Operator for the purpose of accepting payments from the Traveller on behalf of the Operator and is responsible for transmitting such payments to the Operator, subject to these Terms. When you create a Listing, you may also choose to include certain requirements, which must be met by the Members who are eligible to request a booking of your Group Tour. Any Member wishing to book Group Tours included in Listings with such requirements must meet these requirements. You acknowledge and agree that, as an Operator, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who are present during the Group Tour at your request or invitation, excluding the Traveller. TourRadar recommends that Operators obtain appropriate insurance for their Group Tours. Please review any insurance policy that you may have for your Group Tour carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Travellers while participating in your Group Tour.
TourRadar does not endorse any Members or any Group Tours. In addition, although these Terms require Members to provide accurate information, we do not attempt to confirm, and do not confirm, any Member's purported identity. You are responsible for determining the identity and suitability of others who you contact via the Services. We will not be responsible for any damage or harm resulting from your interactions with other Members. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from TourRadar with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members via the Services regarding any bookings or Listings made by you. This limitation shall not apply to any claim by an Operator against TourRadar regarding the remittance of payments received from a Traveller by TourRadar on behalf of an Operator, which instead shall be subject to the limitations described in the section below entitled "Limitation of Liability".
Bookings and Financial Terms for Operators
If you are an Operator and a booking is requested for your Group Tour via the Services, you will be required to either confirm or decline the booking using TourRadar's Messaging System within the specified timeframe (which is generally within 48 hours of when the booking is requested, as determined by TourRadar in its sole discretion) or the booking request will be automatically cancelled. If you are unable to confirm or decide to decline a booking of an Group Tour within the specified timeframe, any amounts collected by TourRadar for the requested booking will be refunded to the applicable Traveller's credit card and any pre-authorization of such credit card will be released. You understand and agree that once a Traveller requests a booking of your Group Tour, the price for such booking may not be altered after you confirm the booking without first obtaining the Travellers consent which must be done using TourRadar's Messaging System. If you have not yet confirmed the Traveller's booking you can amend the price, details, add discounts, food funds, single supplements and other local payment so long as you advise the Traveller of these changes via the TourRadar Messaging System before you confirm the booking to allow Travellers to consent to your changes. Any attempts to take the conversation or transaction outside TourRadar's Messaging System before a booking has been confirmed my result in suspension or cancellation of your Account. When a booking is requested via the Services, we may share with you the first and last name of the Traveller who has requested the booking in the TourRadar Messaging System. The Deposit amount displayed on the booking page is set by you. Where applicable, Taxes may be charged in addition to the Group Tour Cost. The Group Tour Cost and applicable Taxes are collectively referred to in these Terms as the "Total Cost". The amounts due and payable by a Traveller solely relating to an Operator's Group Tour are the "Group Tour Cost". Please note that it is you and not TourRadar which determines the Group Tour Cost and you agree this Cost will be exactly the same Cost stated on your website. Unless otherwise stated, if the Departure is 60 days or more from the booking date, TourRadar will only collect the Deposit at the time of booking confirmation (i.e. when you confirm the booking within the specified timeframe). Unless otherwise stated, the Balance of Payment (defined as the Group Tour Cost minus the Deposit) will be automatically collected from the Traveller by us, 60 days prior to the departure date. After you confirm a booking, you are responsible for invoicing TourRadar for the original tour price listed in the TourRadar.com tour listing at the point of booking request (which must correspond to the pricing on your website) minus TourRadar's Service fee. TourRadar's Service fee is displayed in your TourRadar Dashboard. Invoices are to be emailed to firstname.lastname@example.org. Invoices must have a payment due date of the 5th business day of the next calendar month after the tour departure date. Each tour booking must have its own invoice. TourRadar will pay the Net Amount (defined as being the Group Tour Cost minus the Service Fee) to your nominated bank account as long as the payout amount is above €500. We are not responsible for delays in remitting Group Tour Fees, which can vary based on the bank, currency, location, etc. We are responsible for emailing the Traveller with a booking receipt for their payments. You are responsible for emailing any documentation and vouchers to the Traveller.
Select tours are packaged by TourRadar and branded as "TourRadar Exclusive". These exclusive offers are limited in time and may only have a single departure date. TourRadar is the managing tour operator for these tours. TourRadar Exclusive works with local ground suppliers, who will be your primary point of contact during the tour. TourRadar Exclusive offers require a depost payment of 20% for all departures where the booking date is 20 days prior to the departure, at which time the full payment will be taken from the credit card provided at the time of booking. All payments are non refundable. All other booking and financial terms for travellers above apply to TourRadar Exclusive offers.
Appointment of TourRadar as Payment Agent for Operator
Each Operator hereby appoints TourRadar as the Operator's limited agent solely for the purpose of collecting payments made by Travellers on behalf of the Operator. Each Operator agrees that payment made by a Traveller to TourRadar shall be considered the same as a payment made directly to the Operator and the Operator will make the Group Tour available to Traveller in the agreed upon manner as if the Operator has received the Part Payment. In accepting appointment as the limited authorized agent of the Operator, TourRadar assumes no liability for any acts or omissions of the Operator. Operators acknowledge and agree that TourRadar reserves the right, in its sole discretion, to introduce and collect other fees from you in accordance with the Modification Section of these Terms. Please note that TourRadar will provide notice of new fees via the Services, prior to implementing such new features.
Bookings and Financial Terms for Travellers
Service Fees only apply to Operators
In consideration for providing the Services, TourRadar collects a service fee only from Operators ("Service Fees"). A Service Fee is a percentage of the amount of the Group Tour Cost or the Forfeited Tour Cost (only applicable for tours cancelled by the traveller - see section below) which is defined in the Operator's TourRadar Dashboard. Where applicable, Taxes may also be charged in addition to the Service Fee. Services Fees are deducted from the Group Tour Cost or the Forfeited Tour Cost before remitting the balance to the Operator (please note that we will not be responsible for delays in remitting payouts, which can vary based on the bank, currency, location, etc). Balances over €500 will be remitted by TourRadar to Operators via direct deposit or other payment methods described on the Site or via the Application, in the Operator's currency of choice, depending upon the selections the Operator makes via the Services. Please note that for any payments by TourRadar, we will pay our bank's costs and you are responsible to pay your bank's costs. If you request a payout when your balance is under €500 then you must pay all bank costs. More information on Service Fees can be found in your Dashboard by going to Profile > TourRadar Package. Except as otherwise provided herein, Service Fees are non-refundable.
General Booking and Financial Terms Traveller Cancellations, Refunds and Complaints
If, as a Traveller, you cancel your requested booking before the requested booking is confirmed by an Operator, TourRadar will cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time (7-10 business days). You agree to pay TourRadar the Deposit for any booking requested in connection with your TourRadar Account if such requested bookings are confirmed by the Operator. Once your booking is confirmed by the Operator, your Group Tour is non-refundable. Unless otherwise stated on the booking page of the tour, the following rules shall apply to cancellations & refunds. If you provide notice of cancellation to the Operator prior to 60 days to departure, only your Deposit will be forfeited. If you request to cancel a tour between 60-31 days before the departure date 50% of the Group Tour Costs will be forfeited and the balance will be refunded to your credit card within a commerically reasonable time period (usually within 10 working days). If you request to cancel a tour between less than 30 days before the departure date 100% of the Group Tour Costs will be forfeited. This cancellation must be done by sending an email to booking@TourRadar.com with the name of the tour you want to cancel and for the reason. Cancellation of transfers, pre and post accommodation, optional tours, singlement supplements are treated differently where if the cancellation is made before 31 days prior to departure we will provide a full refund of those costs. However if cancellation is made within 31 days to departure 100% of these costs will be forfeited. Cancellation of permits will result in the costs being 100% forfeited. Neither TourRadar nor the operators selling their tours on TourRadar.com offer or pay any discounts or refunds for missed or unused services which were missed or unused by the traveller due to no fault of TourRadar, or operators working with TourRadar, which shall include any termination of the traveller's participation in the tour due to the traveller's own fault, negligence or breach of these Terms. All traveller complaints about their experience on tour will be passed onto the tour operator's team to resolve. TourRadar is committed to working with tour operators to achieve a high level of service. If the response time and/or response quality of the tour operator however continue to fall below acceptable timing and quality despite our working together to rectify any issues, TourRadar reserves the right to remove the operators' tour listings from TourRadar.com Marketplace, Affiliate websites, Mobile Apps and remove any Applications provided by us.
Unforeseen Circumstances Operator Cancellations and Refunds
If an Operator cancels a confirmed booking made via the Services, (i) TourRadar will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation and (ii) the Traveller may receive an email or other communication from TourRadar containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new group tour booking. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from TourRadar, please contact TourRadar at email@example.com.
Cancellation in the Event of Inclement Weather
Certain Group Tours may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the Group Tour from taking place. As an Operator, if you need to cancel an Group Tour for reasons of inclement weather, you must contact the Traveller and TourRadar (at firstname.lastname@example.org) as early as possible. Subject to the Traveller's consent, the Operator and the Traveller may choose to reschedule the Group Tour for another date. If the Group Tour cannot be rescheduled, as a Traveller, please contact TourRadar so we may assist in finding a replacement, non-weather-dependent Group Tour. For clarity, in the event the alternative Group Tour is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Group Tour is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted TourRadar as provided above and TourRadar is unable to find you a replacement Group Tour, TourRadar may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.
You understand and agree that you are solely responsible for determining your applicable Tax reporting requirements in consultation with your tax advisors. TourRadar cannot and does not offer Tax-related advice to any Members of the Services. Additionally, please note that each Operator is responsible for determining local indirect Taxes and for including any applicable Taxes to be collected or obligations relating to applicable Taxes in Listings.
As part of the Services, TourRadar may provide a feature through which Travellers may view prices for various Listings in foreign currencies. You understand and agree that these views of prices are for informational purposes only and may not be the official local price for the Operator's Listings. If you (as a Traveller) request a booking, you will be notified of the currency in which you will be charged together with the corresponding amount of the Payment, if your booking is confirmed by an Operator. The currency in which you will be charged may be determined by TourRadar based on the payment method you select and the location of the Group Tour in the Listing you are booking. If the currency in which you will be charged is different from the currency chosen by the Operator to receive payment, TourRadar will be responsible for the required currency conversion processing, including the costs thereof, which will be calculated based on the most current applicable foreign exchange rate that TourRadar has uploaded to the Site as of the date and time that your booking is confirmed (the "Applicable Exchange Rate"). You acknowledge that the Applicable Exchange Rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs because: (i) although TourRadar would update the Applicable Exchange Rate on a regular basis, it would not update such rate on a real-time basis; and (ii) the Applicable Exchange Rate may include an incremental cost or margin that is not included in the applicable market rate. For the avoidance of doubt, TourRadar would retain any profits (and will bear any losses) that result from such currency conversion processing due to changes in the applicable foreign exchange rate between the date your booking is confirmed and the date TourRadar makes payment to an Operator.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of the Services, you may not and you agree that you will not: violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations; use manual or automated software, devices, scripts robots, other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the Site, Application, Services or Content; use the Services for any commercial or other purposes that are not expressly permitted by these Terms; copy, store or otherwise access any information contained on the Services or Content for purposes not expressly permitted by these Terms; infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights; interfere with or damage the Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; use the Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers; use the Services in connection with the distribution of unsolicited commercial email ("spam") or advertisements unrelated to Group Tours; "stalk" or harass any other user of the Services or collect or store any personally identifiable information about any other user other than for purposes of transacting as a TourRadar Traveller or Operator; offer, as an Operator, any Group Tours that you do not yourself have permission to provide (without limiting the foregoing, you will not list Group Tours as an Operator if you are serving in the capacity of an agent for a third party); offer, as an Operator, any Group Tour that may not be provided pursuant to the terms and conditions of an agreement with a third party; register for more than one TourRadar Account or register for a TourRadar Account on behalf of an individual other than yourself; contact an Operator for any purpose other than asking a question related to a booking, such Operator's Group Tours or Listings; contact a Traveller for any purpose other than asking a question related to a booking or such Traveller's use of the Services; when acting as a Traveller or otherwise, recruit or otherwise solicit any Operator or other Member to join third party services or websites that are competitive to TourRadar, without TourRadar's prior written approval (for clarity and without diminishing any of TourRadar's rights to enforce these Terms, TourRadar may cancel such offending Member's TourRadar Account, permanently block such Member from access to the Service, and take any legal action TourRadar deems appropriate against such Member, including by prosecuting such Member to the fullest extent of the law); impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation or non-affiliation with any person or entity, or otherwise post any reviews that exhibit a conflict of interest (for example, by posting reviews for your or your employer's Listing); use automated scripts to collect information or otherwise interact with the Services; use the Services to find an Operator or Traveller and then complete a booking of an Group Tour transaction independent of the Services, whether or not you do so in order to circumvent the obligation to pay any Service Fees related to TourRadar's provision of the Services; as an Operator, submit any Listing with a false or misleading price information, or submit any Listing with a price that you do not intend to honor; post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances; systematically retrieve data or other content from the Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise; use, display, mirror or frame any portion of the Services, or any individual element within the Services, TourRadar's name, any TourRadar trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without TourRadar's express written consent; access, tamper with, or use non-public areas of the Services, TourRadar's computer systems, or the technical delivery systems of TourRadar's providers; attempt to probe, scan, or test the vulnerability of any TourRadar system or network or breach any security or authentication measures; avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by TourRadar or any of TourRadar's providers or any other third party (including another user) to protect the Services or Collective Content; forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Collective Content to send altered, deceptive or false source-identifying information; attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Collective Content; or advocate, encourage, or assist any third party in doing any of the foregoing.
The Services (including the Site and Application) and Collective Content are protected by copyright, trademark, and other laws of Austria and foreign countries. You acknowledge and agree that the Services (including the Site and Application) and Collective Content, including all associated intellectual property rights is the exclusive property of TourRadar and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services (including the Site and Application) or Collective Content.
TourRadar Content and Member Content License
Subject to your compliance with the terms and conditions of these Terms, TourRadar grants you a limited, non-exclusive, non-transferable license to (i) access and view any TourRadar Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Services or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by TourRadar or its licensors, except for the licenses and rights expressly granted in these Terms.
We may, in our sole discretion, permit Members to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Services, you hereby grant to TourRadar a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Services. TourRadar does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content. You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to TourRadar the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or TourRadar's use of the Member Content (or any portion thereof) on, through or by means of the the Services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You must not store illegal content on the Site and we will monitor our site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine of up to €25,000.
Friends With Benefits Referral Program
TourRadar's Friends with Benefits program allows Travellers to earn TourRadar Travel Credits for every non-TourRadar customer you refer that makes a qualified booking with TourRadar. There is no limit to the amount you can earn over the lifetime of your participation across all referrals, but you can only earn a maximum of one referral credit from each person you refer. You must be eligible to accumulate and redeem Travel Credits and maintain a TourRadar account in good standing, to be eligible to earn Travel Credits.
To participate, refer friends who are not currently TourRadar members and who have never booked a tour with TourRadar by sending them your personal invite link, available in your member's area on the Site. If the New User clicks your unique invite link (or enters your invite code) and books directly with TourRadar using your 5% discount, TourRadar will deposit 5% of your friends' tour value on the day your friend books the tour, to your TourRadar Account. You must be signed into your TourRadar account to use your Travel Credits. These credits can be used to book any tour directly with TourRadar. Travel Credits are non-refundable. On cancellation of a tour, any Credits used for a booking will not be refunded. If you cancel a tour, any Credits held in your TourRadar Account will be removed. TourRadar reserves the right to revolke and claim Travel Credits from users when Tour Bookings are cancelled or abuse of the program has been detected.
TourRadar provides various tools to help you share your unique invite link. You may also share your unique invite link via email and social media to friends and family. You may not however share your personal link on public forums or coupon Sites. If you do this, it is a violation of this Agreement and TourRadar may terminate your Account and you will forfeit all your credits in your account.
TourRadar provides Credits as part of our Rewards Program. These Credits are based on the tour you book and they are deposited to your TourRadar Account within 30 minutes of your booking being confirmed on an eligible tour. These Credits can be used on the same basis as outlined above.
TourRadar also may offer Promo Codes from time to time and unless otherwise stated they have an expiry period of 30 days. Promo Codes can only be used for bookings for tours and the same basis as outlined above. Only one Promo Code can be added/used per booking and they may NOT be combined with Travel Credits. TourRadar reserves the right at any time to modify or discontinue the Friends With Benefits Referral and Rewards program either temporarily or permanently (or any part thereof) with or without notice. TourRadar will not be liable to you in the event of any modification, suspension or discontinuance of this program. TourRadar reserves the right to cancel, revoke, or otherwise prevent the issuance of Travel Credits in any suspected case of fraudulent use or misuse of this program and does not need to provide any details or explanation. Travel Credits are not redeemable for cash or equivalents. TourRadar's Promo Codes and Travel Credits cannot be applied on existing bookings.
The Services may contain links to third-party websites or resources. You acknowledge and agree that TourRadar is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by TourRadar of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
Proprietary Rights Notices
All trademarks, service marks, logos, trade names and any other proprietary designations of TourRadar used herein are trademarks or registered trademarks of TourRadar. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services ("Feedback"). You may submit Feedback by emailing us at email@example.com. You acknowledge and agree that all Feedback will be the sole and exclusive property of TourRadar and you hereby irrevocably assign to TourRadar and agree to irrevocably assign to TourRadar all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At TourRadar's request and expense, you will execute documents and take such further acts as TourRadar may reasonably request to assist TourRadar to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
TourRadar respects copyright law and expects its users to do the same. It is TourRadar's policy to terminate in appropriate circumstances the TourRadar Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted.
Termination and TourRadar Account Cancellation
We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or cancel your TourRadar Account. Upon termination we will promptly pay you any amounts we reasonably determine we owe you in our discretion, which we are legally obligated to pay you. In the event TourRadar terminates these Terms, or your access to the Services or deactivates or cancels your TourRadar Account you will remain liable for all amounts due hereunder. You may cancel your TourRadar Account at any time by sending an email to firstname.lastname@example.org. Please note that if your TourRadar Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or Feedback. Operators agree that should they cease their licence to use TourRadar's solutions, that the Tour Review content captured using TourRadar will still be available for use by the Operator subject to certain limitations and conditions. TourRadar's XML file must NOT be accessed. The reviewers Facebook ID or Profile image must NOT be used or displayed anywhere. Whenever the tour review content is displayed the following attribution MUST be properly and clearly provided to TourRadar on every page where this content appears: "These tour reviews were written on TourRadar.com" where 'tour reviews' must be a link to 'www.TourRadar.com'.
IF YOU CHOOSE TO USE THE SERVICES, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT TOURRADAR DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, TRAVELLERS AND OPERATORS, BUT MAY CONDUCT SUCH BACKGROUND CHECKS IN ITS SOLE DISCRETION. THE SERVICES (INCLUDING THE SITE AND APPLICATION) AND COLLECTIVE CONTENT ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, TOURRADAR EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. TOURRADAR MAKES NO WARRANTY THAT THE SERVICES OR COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY GROUP TOURS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. TOURRADAR MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, GROUP TOURS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TOURRADAR OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY OPERATORS OR TRAVELLERS. YOU UNDERSTAND THAT TOURRADAR DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SERVICES OR TO REVIEW OR VISIT ANY GROUP TOURS. TOURRADAR MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, TRAVELLERS AND OPERATORS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY TOURRADAR OR TAKE PLACE DURING AN GROUP TOUR. NOTWITHSTANDING TOURRADAR'S APPOINTMENT AS THE LIMITED AGENT OF THE OPERATORS FOR THE PURPOSE OF ACCEPTING PAYMENTS FROM TRAVELLERS ON BEHALF OF THE OPERATORS, TOURRADAR EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY TRAVELER OR OTHER THIRD PARTY.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY GROUP TOURS VIA THE SERVICES, AND ANY CONTACT YOU HAVE WITH OTHER USERS WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER TOURRADAR NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR THE COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES OR FROM YOUR LISTING OR BOOKING OF ANY GROUP TOUR VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT TOURRADAR HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL TOURRADAR'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR BOOKING OF ANY GROUP TOUR VIA THE SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT AND IN CONNECTION WITH ANY OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SERVICES AS A TRAVELER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A GUIDE, THE AMOUNTS PAID BY TOURRADAR TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TOURRADAR AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Indemnification and Release
You agree to release, defend, indemnify, and hold TourRadar and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; and (c) your (i) interaction with any Member, (ii) booking of an Group Tour, (iii) creation of a Listing or (iv) the use, condition or quality of an Group Tour, including, but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of participating in or booking an Group Tour.
Export Control and Restricted Countries
You may not use, export, re-export, import, or transfer the Application except as authorized by Austrian law, the laws of the jurisdiction in which you obtained the Application, and any other applicable laws. In particular, but without limitation, the Application may not be exported or re-exported: (a) into any Austrian embargoed countries.
If you participate in an Group Tour with an Operator who you feel is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to TourRadar by contacting us with your police station and report number at email@example.com; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
These Terms constitute the entire and exclusive understanding and agreement between TourRadar and you regarding the Services and Collective Content, and any bookings or Listings of Group Tours made via the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between TourRadar and you regarding bookings or listings of Group Tours, the Services and the Collective Content.
You may not assign or transfer these Terms, by operation of law or otherwise, without TourRadar's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. TourRadar may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by TourRadar (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
Controlling Law and Jurisdiction
These Terms will be interpreted in accordance with the laws of Vienna Austria, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Vienna for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.
The failure of TourRadar to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of TourRadar. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
Prizes and rewards
Travellers: You agree that this website, in their sole discretion, may award rewards and prizes to travellers and businesses as they see fit and we will do not need to justify the methodology behind our decisions. The prizes and rewards supplied are not redeemable for cash and this website reserves the right to cancel and withdraw any such rewards and prizes at its sole discretion without any justification required. By using our Tour Contest Application, your contact details will be included in TourRadar's Newsletter which shall contain a mandatory opt out at the base of each email to allow you to unsubscribe if you so choose. Operators: Our Contest App Promotions are subject to these conditions: To access the current pool of contest entrants you must agree to allow TourRadar to notify your past and future entrants about new Contests within TourRadar's network. This does not mean TourRadar will provide the email addresses, names, etc of your entrants to other companies, we use Facebook's 1:1 Notification API to notify past entrants about new contests that have been started. The entrants have the right to unsubscribe from these Facebook notifications and have the choice to participate in any future Contests run by yourself or other companies in TourRadar's network. It is not possible to target specific entrants from other companies in TourRadar's network. If you don't agree with the above terms your Contest entrants will not be added to the pool and you can continue to run contests via your own Facebook Page, driving new entrants from your own marketing and advertising channels. VIP Airport Lounge Passes may be granted to travellers who have booked their tour on TourRadar valued over USD400 in October 2014 irrespective of the travel date.
By registering; using our Services and/or providing your email address, you understand that you will receive regular email updates about the platform, travel and other community related matters. Each email you receive shall contain a mandatory opt out at the base of each email to allow you to unsubscribe if you so choose.
If you have any questions about these Terms or any App Store Sourced Application, please contact TourRadar at info@TourRadar.com.