Dear Audrey, Thank you so much for sharing your wonderful review of the Vietnam - 10 Days tour! We are delighted to hear that you found the experience to be excellent, well-organized, and of such high standards. Your kind words about our transportation, accommodation, meals, and guide truly mean a lot to us. We’re especially glad that our team in Hanoi was able to look after you when you weren’t feeling well. Your comfort and well-being are always our top priority, and it’s heartwarming to know we made a difference during your trip. Your feedback comparing our services to others reinforces our commitment to maintaining the highest standards for all our travelers. Thank you for recommending TourRadar/Legend Travel Group to other potential customers—we deeply appreciate it! We look forward to welcoming you back on another adventure in the future. Wishing you all the best in your travels! Warm regards, Tony Bui - Legend Travel Group

Dear Randall, Thank you so much for taking the time to share your 5-star review of the Essential Vietnam: Hanoi, Halong Bay and Beyond 5-Day Tour. We are thrilled to hear that your experience met your expectations and that you enjoyed your time exploring Hanoi and northern Vietnam with us. We are particularly glad to know that our communication and attention to detail, especially Mr. Danny’s efforts, helped make your trip seamless and enjoyable. It’s also great to hear you found the accommodations centrally located, the guides knowledgeable, and the Halong Bay overnight cruise a memorable highlight. Your kind words and recommendation mean the world to us. Thank you for choosing TourRadar and Legend Travel Group for your adventure. We hope to welcome you back soon for another incredible journey in Vietnam or elsewhere in Southeast Asia! Best regards, Tony Bui/ Legend Travel Group

Dear Melissa, Thank you for taking the time to share your feedback about your experience with Legend Travel Group on the "Thailand Highlights 10-Day Package." Your insights are valuable to us and help us continually improve the quality of our services for future travelers. We are delighted to hear that you thoroughly enjoyed your time in Bangkok and Chiang Mai and appreciated the efforts of our guides and drivers, as well as the accommodations at Valia Hotel and Empress Premier. Our goal has always been to create memorable experiences for our travelers, and we’re glad we could achieve this for you in these cities. Regarding your comments about Phuket, we deeply regret that this part of your trip did not meet your expectations. Allow us to address your concerns: -----1----Hotel in Phuket: The hotel name and details, including its location and amenities, were clearly listed on our website. We always strive to provide accurate and transparent information about the accommodations. However, recognizing your dissatisfaction upon arrival, we took immediate steps to upgrade your room at no additional charge to you, even though we had to pay a higher price ourselves to ensure your comfort. ----2----Guide and Transportation: The accident with your transfer driver was an unfortunate and unforeseen incident. Safety and customer care are our top priorities, and we regret that our guide did not handle the situation to your satisfaction. We have already addressed this internally to ensure such situations are managed more proactively in the future. ----3----Golden Triangle Day Trip: We appreciate your feedback about this excursion. While the Golden Triangle is a highlight for many travelers, we understand that preferences vary. Your suggestion to spend more time in the villages around Chiang Mai is well-noted, and we will consider offering alternative itineraries to better cater to individual interests. ----4----Phuket’s Appeal: We understand that Patong Beach and the surrounding area may not suit everyone’s preferences, especially those seeking a quieter, more serene environment. We will make efforts to guide travelers more explicitly during the booking process to ensure their expectations align with the destinations included in the itinerary. It’s important to note that the "Thailand Highlights 10-Day Package" has consistently received excellent feedback, with most reviews rated 5 stars. While we acknowledge and respect your opinion, we are confident that we delivered the travel services as advertised, including accommodations and activities. We went above and beyond to provide additional support and address your concerns, even covering costs ourselves to improve your experience. ------------------ Once again, thank you for sharing your thoughts. Your review helps us refine our services and ensure the best experiences for all our customers. Should you decide to explore other parts of Southeast Asia in the future, we would be delighted to assist in crafting an itinerary that matches your preferences more closely. Best regards, Tony Bui/ Legend Travel Group

Dear Remi Paul Theroux, Thank you for sharing your review of the "Splendors of Vietnam: From Hanoi to Ho Chi Minh City 15-Day" tour. We truly value your feedback and would like to clarify a few points to ensure accurate information for potential travelers. ----1-----. Wine Tasting: The wine tasting activity at Ba Na Hills is an optional extra and not included in the itinerary. If you wish to participate in this activity during future visits, you are welcome to do so at your own expense, as no restrictions are placed on your choices. ----2.----Amazing Cave Visit: While you did not visit the Amazing Cave, your itinerary included the Thien Cung Cave. This cave is equally breathtaking, if not more so, and is part of the specific route followed by the cruise operator for your trip. Each cruise company has its own itinerary and route, which may vary slightly from others. ----3----Tour Completion Time: The end time of your Halong Bay trip was adjusted to align with the shorter daylight hours during the winter season. Please rest assured that no activities were skipped or omitted from your itinerary, and we guarantee that all promised services and experiences were delivered. We deeply regret if you felt any part of your experience fell short of your expectations. It is always our priority to provide exceptional service and ensure our travelers have memorable and enriching experiences. --------------- Thank you again for choosing Legend Travel Group, and we hope to welcome you on another journey in the future to further enhance your travel experiences. Best regards, Tony Bui/ Legend Travel Group

Dear Darin Drewrey, Thank you so much for your incredible review of "The Best Experiences of Thailand: Mountains to the Sea - 14 Days" tour! We are thrilled to hear that you had such a fantastic first tour and first trip to Asia. It brings us so much joy to know that the itinerary delivered all the highlights of Thailand—city, mountains, and sea—with memorable experiences like elephants, temples, ruins, tea plantations, and beautiful islands. We’re glad the upgraded 5-star hotel package met your expectations, and it’s wonderful to hear that the service and accommodations, especially at Valia Hotel in Bangkok, left such a positive impression. Your kind words about Danny, myself, and our responsiveness mean a lot to us. We are also grateful for your appreciation of your tour guides, like "Icky" in Bangkok. We’ll make sure to pass along your compliments to the team. Thank you for choosing Legend Travel Group to make your first adventure to Asia unforgettable. We hope to welcome you on another amazing journey in the future! Best regards, Tony Bui/ Legend Travel Group

Dear Stephen Strefford, Thank you so much for your fantastic review of the "Vietnam and Cambodia - 12 Days" tour! We are delighted to hear that you and your son had a brilliant holiday and enjoyed the rich experiences Vietnam and Cambodia have to offer. It’s wonderful to know that the packed itinerary, excellent local guides, and seamless organization by Danny made your trip truly memorable. We’re also thrilled that you found the 3-star accommodation very good and appreciate your feedback about considering an upgrade to 4-star for added luxury on a future trip. Your kind words about my support leading up to the holiday mean a lot, and I’m so glad I could assist you. Thank you for choosing Legend Travel Group for this special journey. We hope to welcome you and your son on another unforgettable adventure in the future! Best regards, Tony Bui - Legend Travel Group

Dear Tina Hill, Thank you so much for your wonderful review of the Vietnam - 10 Days tour! We are thrilled to hear that you thoroughly enjoyed your experience in Vietnam and that the vibrant culture and treasures of the country made such a lasting impression. Your kind words about the Vietnamese people, their hospitality, and the seamless use of technology like Google Translate are greatly appreciated. We’re also delighted to know that our services – from meals and hotels to our tour guides – met your expectations and contributed to your memorable journey. We truly value your feedback and are so pleased that Vietnam’s unique charm resonated with you. It would be our pleasure to welcome you on another adventure in the future! Warm regards, Tony Bui/ Legend Travel Group

Dear Reshma, Thank you for sharing your feedback on your Vietnam and Cambodia - 14 Days tour with Legend Travel Group. We are delighted to know that, overall, you had an excellent experience and appreciated the meals, transportation, and exceptional service provided by our guides, especially in Hue and Siem Reap. We sincerely apologize for the hiccups you experienced along the way: 1. Halong Bay Cruise Experience: We regret the inconvenience caused during the cruise portion of your trip. Please note that 100% of overnight cruises in Halong Bay, including ours, do not arrange tour guides on the bus unless travelers choose to upgrade to a Private Tour. This policy is consistent across all tour companies and cruise providers. However, we understand the importance of clear communication and will work more closely with cruise operators to ensure our guests have a seamless experience. 2. Hotel in Ho Chi Minh City: Unfortunately, the original hotel in your itinerary was fully booked during your travel period, requiring us to arrange an alternative hotel. We sincerely apologize that the substitute hotel did not meet your expectations. Based on your valuable feedback, we will no longer use this hotel for our future guests to ensure a higher standard of accommodation. We appreciate your understanding and patience with these matters. Your constructive feedback helps us refine our services, and we are committed to making improvements to deliver an even better experience for our future travelers. Thank you again for highlighting the positive aspects of your trip, and we hope to have the opportunity to welcome you back on another adventure in the future. Best regards, Tony Bui/ Legend Travel Group

Dear Helen Seddon, Thank you so much for your wonderful review of the Cambodia Express 8-Day Tour with Legend Travel Group! We are delighted to hear that you and your group enjoyed such a varied and interesting itinerary. It’s fantastic to know that our local guides provided you with knowledgeable, friendly, and seamless experiences in each location, ensuring your journey was memorable. Your kind comments about our customer service, well-located accommodations, and the smooth coordination of pick-ups and drop-offs truly motivate our team to continue delivering exceptional travel experiences. We are also pleased to hear that your extended stay in Siem Reap before the tour worked perfectly, allowing for a more relaxed and convenient start to your adventure. We deeply appreciate your acknowledgment of the detailed pre-tour information provided on TourRadar and by Legend Travel Group. It’s wonderful to know that it made planning and navigating your trip effortless. Thank you again for your trust and recommendation. We can’t wait to help you plan your next holiday and look forward to welcoming you on another unforgettable journey! Best regards, Tony Bui - Legend Travel Group

Dear David Sommers, Thank you so much for your glowing review of your Journey Through Vietnam 14-Day tour with Legend Travel Group! We are thrilled to hear that you found the trip very well organized and that the itinerary provided a well-rounded experience of Vietnam, showcasing its rich history, vibrant culture, serene villages, and dynamic modern life. Your kind words inspire us to continue delivering exceptional travel experiences for all our valued customers. If you ever plan to explore more of Southeast Asia, we would be delighted to assist you again. Thank you once more for choosing Legend Travel Group, and we hope to welcome you on another adventure in the future! Best regards, Tony Bui/ Legend Travel Group