This is Horrible no Human Values and no Humanity Tour Company. I booked 3 Nights and 4 days Boteti Tented Safari...
Hi Rami
It is truly saddening that you are posting such severely damaging reviews on yet another platform about us. We have received, and replied, to the review on Google as well.
You aptly mentioned the "unexpected heatwave" - which is not within our human control, nor is this something we can take responsibility for. This is force majeure ("act of God") and thoroughly explained in our Terms and Conditions. If you make the effort to read about this ("heatwave in Southern Africa November 2023"), it was an unprecedented heatwave over the entire South Africa. Posted two days before it was expected. It is also common knowledge that one can never accurately know what to expect from the weather. For a well-seasoned traveller, you should know that the weather can deliver a few surprises. And no ordinary man can control it (conspiracy theories aside).
However.... From years and years of data one can gather the average temperatures for Nov / Dec in Botswana and I am confident that you severely underestimated the temperature. Did you perhaps check the weather app for forecasts before your arrival?
In our itineraries, we do not claim to have air-conditioned rooms. Something like that is normally expressly stated if included. Most mid-level safari tented rooms have fans as a default. You are welcome to do research. As a predominantly solar-powered camp, air-conditioning is also not feasible.
You left the camp on own accord, and without us reaching a resolve. Hence - taking own action. Better yet, the initial complaint was that your luggage got lost and you do not have reception to reach the airport. While there is good speed WiFi available to use on your phone - with email access. If reaching the airport was paramount, we could have offered a complimentary drive there and back as well.
I see you did not mention your illness due to heatstroke here now either. Heatstroke is something needing medical attention.
I think we should just call it was it was. You were inconvenienced due to your luggage being lost, stuck in long pants in a heatwave and frustrated that you did not have the luxury of air-conditioning to compensate (which was never claimed as being included). But a slew of complaints followed with claims to put us in a bad light.
The safari-tented rooms are not made of tarpaulin, but high quality canvas with zip-down windows to match the best meru-style tents in the safari industry. It has a double-roof structure for extra heat deflection, offered only by superior quality manufacturers. This is not cheap tarpaulin (implying not breathable and hot building material).
Should you have had travel insurance in place to cover your extensive travels, there would have been cover for your lost luggage, and also cover for medical situations (heatstroke?) to ensure you are looked after. Possibly even cover for emergency accommodation if you took out a comprehensive option.
Making claims that we do not have human values and just want to make money is defamatory, and not based on fact. We have made refunds previously where it was valid and plausible. You did not cancel your tour - cancelling implies you never arrived. You did arrive on tour and decided to leave early (meaning, abort) on own accord. Expecting us to refund because you left, while we were not at fault for absolutely anything, is not something any business would do in this circumstance. Please, phone another safari company / tour operator and ask if they would refund due to hot weather and you deciding to leave by yourself...
We have been trying to handle this in an amicable and professional manner, but you are clearly focused on damaging our name as some kind of retaliation for not being offered a refund. I repeat: none of this was any error from our side. This is damaging to our business. It affects the livelihoods of many people.
We remain of the opinion that no refund will be given as the weather conditions are not within our control. Other guests (including myself, there for a site visit and meeting you in person) also stayed in the same heat during that period but somehow still enjoyed it. The swimming pool was a great way to cool down too!
I honestly do not know what to say about this going forward. Your accusations are getting bigger and more elaborate and insulting now as well. Calling us "Horrible, No Human Values" and having "no humanity" is a very serious statement and defamatory on a personal level. This is not going to change the outcome.
We have many, many excellent reviews on various platforms to prove we are a company delivering excellent service for many years, and absolutely value our guests. We are sad things did not turn out the way you wanted, for things beyond human control.
Unfortunately, we cannot control the weather. Africa is hot, you willfully visited (meaning you frelly made the decison to book, confirm and pay for this tour) in the heart of summer where temperatures are known to sometimes get to uncomfortable levels. Weather patterns are unpredictable and - as Mother Nature / God allowed on the specific dates you visited - a heatwave developed on top of it.
I am concluding this reply by wishing you the utmost best as you continue to grow your list of countries visited (more than 100 according to the app you showed us).
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