The Mzansi Experience

Hi Nicholas, Thank you for the positive review. We have an optional game drive on the morning of the last day, to give each person the choice of going on this game drive or just relaxing at the lodge. We have found this to work out best, since there are some people who prefer not to have another game drive on the last day. Nontheless, I am really glad you had a great time! Kind regards, Leon

Hi Stephanie. Wow - we feel so happy and honoured that you had such a great time with us! We just love how much YOU loved the experience. I will pass on the great feedback to Michael and the lodge staff as well. Hope to see you in South Africa again in near future. Kind regards, Leon and Tristine

Hi Pauline. Thank you so much for the great review. We are extremely happy that you had such a pleasant experience! I will pass this great review on to all the staff as well. Kind regards, Leon

Hi James. Wow - thanks for the great feedback. We are so happy that you had an amazing time during your safari. Thank you for choosing The Mzansi Experience. Kind regards, Leon and Tristine

Hi Janea. Thank you for your review, however I feel it is a bit unfair given the extent of our communication via e-mail. On 13 November 2020 I sent you a detailed itinerary from the email address bookings@mzansi.travel with the full detail of your daily program - including accommodation and transfers additionally. You did not respond to this email, so on 25 November 2019 we emailed you again to check if you have everything ready, and provided our contact details to call / SMS or WhatsApp if you have any questions. There was also a specific request that if you were unhappy with anything, to please contact us immediately or to report it to the reception to contact us right away. We never received any contact from you. On 26 Nov 2019 - still before your departure, Tristine sent you another email with her direct number in case you needed to contact us, as I had to take emergency leave on the day of your departure. No response from your side. We have taken greatest care to keep communication open with you, but rarely received a reply when we supplied the tour information to you. An interaction of 27 emails between yourself and The Mzansi Experience certainly does not seem like we never told you what was going on? We arranged additional services to the finest details, and always kept contact. We had to contact you numerous times to get feedback on things such as payment (for additional services), your flights details which was only supplied at a much later date, or any indication that you felt the information provided before your departure was too little... It would be really kind of you to re-evaluate your review, as we have indeed gone out of our way to ensure everything was in order and arranged for you. Kind regards, Leon

Hi Thomas. Thank you for the great review. I am very glad you had such a great time. Kind regards, Leon

Hi Micha, I am so glad you had a wonderful trip. It was a pleasure have you as a guest on our tours and I am sure you will have many beautiful memories of your visit to South Africa. Kind regards, Leon