CroisiEurope River Cruises Reviews (181)Write a review
BarbaraWritten on December 19th, 2020I canceled this trip months ago. YOU NEED TO GET WITH THE PROGRAM! B. D'Agostino
DonaldWritten on May 27th, 2020In regards to a river cruise that was cancelled, we have now spent two months trying to get our refunds from CroisiEurope River Cruises. The company says they…Read more
DonaldWritten on April 25th, 2020Our trip was cancelled by CroisiEurope and they are keeping our funds. We are told that we must accept a voucher for a future cruise and that we must hold that…Read more
Patrick JosephWritten on January 15th, 2020Loved the boat but our stay was not long enough and I would have liked to see the another xmas markedCroisiEurope River Cruises commented on this reviewDear Mr. Emerton, thank you for taking the time to review your stay. We are glad to read you enjoyed the ship. For this Christmas cruise you chose, only the visit of Strasbourg's Christmas market is planned. If you'd like to visit more Christmas markets this year, we have the Christmas cruise reference BMD_PP. During this 7 days and 6 nights trip, you'd be able to visit the Christmas markets of Berlin, Magdeburg and Meissen. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
AnonymousWritten on December 28th, 2019Amazing food and service, overall good value. Unfortunately for us, the currents were too strong to sail often, due to heavy rain, so had to stay in Nantes for…Read moreCroisiEurope River Cruises commented on this reviewDear Mrs. Stubbing, thank you for taking the time to review your trip. We are truly glad to read that you enjoyed the food and services on board. We are sorry the sailing program was impacted by the high waters. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
ReginaldWritten on December 27th, 2019The river cruise was excellent. A very comfortable cabin, excellent food and very good service. However not enough time was spent in the towns the cruise visite…Read moreCroisiEurope River Cruises commented on this reviewDear client, we are glad to read you enjoyed your cruise, the ship and the food. We duly noted your remarks on the time spent on shore and the entertainement. Thank you for sharing your impressions as it is the best way for us to improve our services even more. We hope we'll still have the pleasure to welcome you on board one of our ships. CroisiEurope Customer Care Department
AnonymousWritten on December 7th, 2019At entrance my driver and I were insulted profusely by the gate keeper. So badly that my driver would only say that since we were Americans we didn’t know what …Read moreCroisiEurope River Cruises commented on this reviewDear Mrs. Fleming, we are truly sorry to read about your experience. Please be assured your remarks about the crew and the food on board have been forwarded to any relevant person. We care deeply about our English speaking clientele and make a strong point to care for our entire clientele in the same way. We highly regret to read that you do not wish to travel with us again. If you change your mind please contact your Tourradar agent who will contact us for a commercial gesture. Best regards CroisiEurope Customer Care Department
AdamWritten on December 6th, 2019I was told drinks were provided with meals. That was not true and had to pay for all of it. I was expected to pay for drinks and did not have water either. I d…Read moreCroisiEurope River Cruises commented on this reviewDear Mr. Aguilar, Drinks are indeed not included in this program. It's well mentioned on our website. The only navigation done during the night is from day 3 to 4. We are sorry it was not to your liking. We've taken good note of your desire to see the Christmas market at night. Thank you for sharing your experience with us. Best regards, CroisiEurope Customer Care Department
NormWritten on November 17th, 2019Everything was first class. It all started with Jesse's recommendation about the Douro Valley CroisiEurope river cruise. Tourradar put it all together seamlessl…Read moreCroisiEurope River Cruises commented on this reviewDear Mr. Bielas. Thank you for this wonderful review. We are so glad you had such a great experience with us. We'll make sure to forward your compliments to the staff. We hope we'll have the pleasure to welcome you again on board one of our ships. CroisiEurope Customer Care Department
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French Cuisine, European Flair
We carefully design and plan our cuisine and menus in the exacting tradition of fine French gastronomy. Each meal on your cruise will give you a delightful experience of French haute cuisine. Our chefs have worked alongside such Michelin-starred greats as Paul Bocuse and Marc Haeberlin; CroisiEurope’s head chef, Alain Bohn, was recently nominated as a member of the Maîtres Cuisiniers de France. This esteemed French association, created 50 years ago, includes only 250 chefs worldwide.
Your day will start with an impressive self-serve buffet breakfast in the onboard restaurant, which may include pastries, coffee, tea, juice, breads, jams and jellies, a variety of sausages and cold cuts, eggs, fresh fruit, and yogurt.
Lunch and Dinner
Lunch and dinner will be 3-course sit down meals prepared by our chefs. We serve a fixed menu of local specialties, prepared on a daily basis from fresh ingredients. Both lunch and dinner meals are paired with excellent complimentary wines. We do provide meals for people with food allergies or special dietary needs. A large number of our crew and staff speak many major European languages, so you may find yourself able to chat in Spanish, Italian, or Hungarian as well as French and English.
A Selection of distinctive wines
On all high season cruises, we provide free beverages with every meal, including mineral water, fruit juice, tea, coffee, beer and a large selection of house wine. Drinks served at the bar are included in the full price of some cruises as well (excluding specific wines or Champagne on the wine list).
Amenities, comfort and friendly service
CroisiEurope’s ships are spacious, bright and clean. Passenger capacity varies from 100 to 180 people, depending on the boat's design. Once on board, you will find all of the amenities and comforts which distinguish CroisiEurope’s fleet, and the outstanding and friendly service which is the trademark of our staff and crew. Our cruises always start with a welcoming cocktail reception, where you’ll meet the captain, crew and staff of your ship.
Choose between lounge bar and sun deck
All of our ships offer a lounge for your enjoyment and relaxation. You may browse in the onboard souvenir shop for mementos to take home, or find quiet time and read in the library (selected ships). The sun deck of each boat offers a panoramic view of the landscape’s beauty as you cruise.
Comfort in your stateroom
After dinner, retire to your private stateroom in comfort for the night: all our staterooms are equipped with cruise amenities like air-conditioning, central heating, shower/toilets, satellite TV, safe, hairdryers, 220 V electrical outlets — and each gives you a view of the river.
Free wi-fi for all guests
Free wi-fi is available on all CroisiEurope ships throughout the fleet. While Wi-Fi is available in the reception area and lounge bar on most ships, on the newest ships such as the Ms Gerard Schmitter, the MS Cyrano de Bergerac, the MS Lafayette and the fleet of four hotel barges, Wi-Fi is available throughout. CroisiEurope is also equipping every ship in the fleet (apart from those ships on the Mekong) with a Samsung Galaxy Tablet for guests’ use.
CroisiEurope’s fantastic value all-inclusive pricing includes accommodation in an outside cabin with all onboard meals, complimentary beer and wine at lunch and dinner as well as open bar throughout the voyage (not including Champagne, special wines or fine brandies).
Worry-free travel on board our ships
The safety and wellbeing of our passengers remain our top priority.
Our teams have set up precise actions that attest to our seriousness in protecting our valued customers.
We have engaged Bureau Veritas for the “SAFEGUARD” certification of our ships. The Safeguard Certification
Label ensures the proper application of preventive, sanitary measures—which have been subject to a rigorous
auditing process—and confirms that our crew members have been thoroughly trained to implement them.
Before the Cruise
Each Passenger will receive a questionnaire before the cruise to ensure that they are not sick and have not been in contact with people who currently have the virus.
Safely joining us on Board
The steward, who oversees the smooth running of the cruise, is the designated, onboard health referent and will ensure the proper application of the following health and safety measures:
- Disinfection of Luggage
- Taking temperature while boarding
- Availability of masks and hydro-alcoholic gel
- Preventative measures
- Respect for physical distancing
- Two service times for meals/ assigned seating
- Increased disinfection of cabins and common areas
- Specifc measures for excursions in each location
- Trained crew staff
Questions & Answers
Do the ships have a laundry service available?
The ships do not offer a laundry service and there are no laundry facilities on board for guests to use.
Do I need to bring an adaptor plug to use the electricity on board?
The electrical service onboard is 220V, however, most standard American electrical appliances are 120V. If you bring onboard any items that require electricity you must bring a two-pin plug European adaptor that will fit your item.
What is the main language used onboard?
The primary language onboard is French being a European cruise company, however, the majority of staff and tour guides are fluent in English, as well as the major European languages such as German, Italian and Spanish. Notices and announcements are in French and English, as well as other languages based upon the needs of the passengers on board.
Is tipping compulsory?
Tipping onboard Croisi is at entirely at your own discretion. If you wish to leave a tip, please use the envelope found in your cabin on your last evening on board, and you can then place the envelope in the specially designated box in the reception area as you disembark the ship.
What dress code is expected onboard?
CroisiEurope has more of a relaxed dress code onboard compared to other cruise lines and it is recommended that you will be most comfortable during the day in smart casual clothing and casual dressy in the evening. You may wish to bring items that do not wrinkle easily, or that transport well after being ironed at home, as there are no irons provided onboard. Croisi recommends bringing a variety of clothing for the environments expected during your cruise, including light clothing and bathing suits for hot weather, a sweater or jacket for cooler weather, and of course a raincoat and/or small umbrella. For sightseeing excursions, we recommend bringing comfortable and sturdy walking shoes.
Is internet access accessible on board?
Complimentary wi-fi is available on all CroisiEurope ships throughout the fleet. While Wi-Fi is available in the reception area and lounge bar on most ships, on the newest ships such as Ms Gerard Schmitter, the MS Cyrano de Bergerac, MS Lafayette and the fleet of four hotel barges, Wi-Fi is available throughout. CroisiEurope is also equipping every ship in the fleet (apart from those ships on the Mekong) with a Samsung Galaxy Tablet for guests’ to use.
Are you able to cater for people with food allergies or special dietary requests?
At the time of booking please advise your specific dietary needs to our team of cruise consultants and Croisi will do their best with a menu that will meet your needs.
How many people are seated at a dining table?
The large dining tables seat up to six people so you will be able to socialize with new friends, without it feeling crowded.
Will drinks be provided on the cruise?
On all CroisiEurope cruises, you will be provided with complimentary beverages at every meal, including mineral water, fruit juice, tea, coffee, house wine and beer. Drinks served at the bar are included in the full price of selected cruises as well. Champagne, premium brand vintage wines and spirits are listed on a special wine list and are available for an additional charge on all cruises.
Are meals served onboard?
Once you are onboard the cruise, all of your meals including breakfast, lunch and dinner will be provided for the whole duration of your cruise. CroisiEurope is very proud of the meals they serve to passengers and you will probably experience some of the best French and European cuisine at their tables. Depending on the excursions planned, some meals may not be provided on board however if this is the case, it will be clearly stated in the cruise programme. Breakfast is usually a self-serve buffet in the onboard restaurant, which may include pastries, coffee, tea, juice, breads, jams, a variety of sausages and cold cut meats, eggs, fresh fruit, and yoghurt. Lunch and dinner will be a 3-course sit-down meal and is served at set times and in single seating for all passengers. Both lunch and dinner meals are paired with excellent complimentary wines for you to enjoy.
Is it possible to have a cabin with a bath?
CroisiEurope has fantastic facilities however none of their ships currently have a bath inside the cabin as space is at a premium and they want to make sure the rooms are as big as they can make it.
Contact our Travel Experts
+1 844 311 3006
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!