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CroisiEurope River Cruises

CroisiEurope River Cruises

Headquarters in Strasbourg, France

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Number of tours
313
Age Range
1-99
Number of reviews
185
Rating
4.3/5
Response rate
92%
Response time
within 1 day

CroisiEurope River Cruises Reviews (184)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
4.5/5
Value for money
4/5
Guide
4/5
  • CG
    The tour was advertised as English speaking. We were the only English speaking passengers on board however the CrosiEuropre team all had English and provided an…
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    CroisiEurope River Cruises commented on this review
    Dear Ms Good, Thank you for taking the time to give us some feedbacks on your trip. We are glad to read you were satisfied with the food and the staff. We'll make sure to let the appropriate persons know. We took good note of your comments regarding the ship. We hope to welcome you again soon on board one of our ships. Best regards, Croisieurope Customer Care Department
  • Croatia and Montenegro (port-to-port cruise) reviewer 2
    Written on September 11th, 2021
    Enjoyed the cruise. The food was excellent and the crew was outstanding a little disappointed we were the only English speakers apart from the crew on the boat.…
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    CroisiEurope River Cruises commented on this review
    Dear Mrs and Mrs. Doherty, Thank you for your lovely comment on the food. We can absolutely understand your disppointment being the only English speaking people on board. We are sorry you feel like you did not receive the service you paid for. We will make sure to improve on that as we greatly value all of our customers. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
  • HP
    Excelent cruise. We were the only english speaking travelers and everybody made us very confortable translating everything. The food was great and the wines…
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    CroisiEurope River Cruises commented on this review
    Dear clients, Thank you for taking the time to write such a lovely review! We are so glad to read you enjoyed every aspects of your cruise. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
  • Christmas markets in Alsace reviewer 4
    Written on December 19th, 2020
    I canceled this trip months ago. YOU NEED TO GET WITH THE PROGRAM! B. D'Agostino
  • The Beautiful Blue Danube (port-to-port cruise) (12 destinations) reviewer 5
    In regards to a river cruise that was cancelled, we have now spent two months trying to get our refunds from CroisiEurope River Cruises. The company says they…
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  • The romantic Rhine valley and Holland (10 destinations) reviewer 6
    Our trip was cancelled by CroisiEurope and they are keeping our funds. We are told that we must accept a voucher for a future cruise and that we must hold that…
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  • JH
    The trip was cancelled by CroisiEurope and they kept my funds. TourRadar did a Donald Trump ‘I take no responsibility’ and I had a choice to choose another trip…
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  • PE
    Loved the boat but our stay was not long enough and I would have liked to see the another xmas marked
    CroisiEurope River Cruises commented on this review
    Dear Mr. Emerton, thank you for taking the time to review your stay. We are glad to read you enjoyed the ship. For this Christmas cruise you chose, only the visit of Strasbourg's Christmas market is planned. If you'd like to visit more Christmas markets this year, we have the Christmas cruise reference BMD_PP. During this 7 days and 6 nights trip, you'd be able to visit the Christmas markets of Berlin, Magdeburg and Meissen. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
  • LS
    Written on December 28th, 2019
    Amazing food and service, overall good value. Unfortunately for us, the currents were too strong to sail often, due to heavy rain, so had to stay in Nantes for…
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    CroisiEurope River Cruises commented on this review
    Dear Mrs. Stubbing, thank you for taking the time to review your trip. We are truly glad to read that you enjoyed the food and services on board. We are sorry the sailing program was impacted by the high waters. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department
  • RE
    The river cruise was excellent. A very comfortable cabin, excellent food and very good service. However not enough time was spent in the towns the cruise visite…
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    CroisiEurope River Cruises commented on this review
    Dear client, we are glad to read you enjoyed your cruise, the ship and the food. We duly noted your remarks on the time spent on shore and the entertainement. Thank you for sharing your impressions as it is the best way for us to improve our services even more. We hope we'll still have the pleasure to welcome you on board one of our ships. CroisiEurope Customer Care Department

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About CroisiEurope River Cruises

When river cruising was a privilege for the wealthy, CroisiEurope developed an affordable cruising concept offering the best value in river cruises at great prices, and appealing to every traveler.
 
This was possible thanks to our involvement in all the steps: from the simple idea to the construction of our ships, the assembly of our crews, and the full integration of sales and logistical (purchasing, cuisine and maintenance) teams. Your pleasure is our priority, and we aim to provide just that in the comfort of our boats and the quality of the service you receive when dining. We call on all our expertise to better serve you, including working in partnership with some of the most renowned French chefs, such as Paul Bocuse and Marc Haeberlin.
 
Owner and operator of 43 ships, the CroisiEurope river cruise company is proud to be the greatest river ship owners in Europe. Although the Rhine and its tributaries and the Danube remain the major river cruise destinations in Europe, we knew how to develop creative itineraries that appeal to everyone. But we also knew it was important to expand our cruises to unique destinations. These include the Seine and the Rhône, of course, but also the Tisza in Hungary, the Guadalquivir in Spain, the Douro in Portugal, the Dordogne and the Garonne in Bordeaux. Don’t forget our more exotic destinations as well: the Mekong in Vietnam and the Irrawaddy in Myanmar.
 
Our founder’s pioneering spirit has been passed down through the generations. After having developed the novel concept of a coastal cruise on the Adriatic Sea aboard a 200-passenger, top-comfort and high-tech ship (La Belle de l’Adriatique), CroisiEurope revamped the feel of cruising the French canals in Alsace, Burgundy, Champagne, Provence, and Paris with a fleet of new, modern and comfortable hotel barges.
 
With just 12 cabins, these barges bring you to the heart of each one of these regions to discover the hidden treasures awaiting you. As a French company, we are also proud to be launching a river cruise on the Loire. In a worldwide premier, our new revolutionary boat equipped with a paddle wheel will bring you into the interior of a mythical region like you have never experienced before. Alsatian, but French. French, but European. In 2014, we also launched the New MS Lafayette Class of intimate vessels with only 82 guests.
 
CroisiEurope knew how to become global by providing cruises in some of the world’s most fabulous destinations. And it’s with this passion, friendliness, and professionalism that we welcome you aboard our fleet.

 

Highlights

Europe's Largest River Cruise Line
French Cuisine, European Flair
Value for Money
Eco-Friendliness

Dining Experience

French Cuisine, European Flair
We carefully design and plan our cuisine and menus in the exacting tradition of fine French gastronomy. Each meal on your cruise will give you a delightful experience of French haute cuisine. Our chefs have worked alongside such Michelin-starred greats as Paul Bocuse and Marc Haeberlin; CroisiEurope’s head chef, Alain Bohn, was recently nominated as a member of the Maîtres Cuisiniers de France. This esteemed French association, created 50 years ago, includes only 250 chefs worldwide.

Buffet Breakfast
Your day will start with an impressive self-serve buffet breakfast in the onboard restaurant, which may include pastries, coffee, tea, juice, breads, jams and jellies, a variety of sausages and cold cuts, eggs, fresh fruit, and yogurt.

Lunch and Dinner
Lunch and dinner will be 3-course sit down meals prepared by our chefs. We serve a fixed menu of local specialties, prepared on a daily basis from fresh ingredients. Both lunch and dinner meals are paired with excellent complimentary wines. We do provide meals for people with food allergies or special dietary needs. A large number of our crew and staff speak many major European languages, so you may find yourself able to chat in Spanish, Italian, or Hungarian as well as French and English.

A Selection of distinctive wines
On all high season cruises, we provide free beverages with every meal, including mineral water, fruit juice, tea, coffee, beer and a large selection of house wine. Drinks served at the bar are included in the full price of some cruises as well (excluding specific wines or Champagne on the wine list).

Life Onboard

Amenities, comfort and friendly service
CroisiEurope’s ships are spacious, bright and clean. Passenger capacity varies from 100 to 180 people, depending on the boat's design. Once on board, you will find all of the amenities and comforts which distinguish CroisiEurope’s fleet, and the outstanding and friendly service which is the trademark of our staff and crew. Our cruises always start with a welcoming cocktail reception, where you’ll meet the captain, crew and staff of your ship.

Choose between lounge bar and sun deck
All of our ships offer a lounge for your enjoyment and relaxation. You may browse in the onboard souvenir shop for mementos to take home, or find quiet time and read in the library (selected ships). The sun deck of each boat offers a panoramic view of the landscape’s beauty as you cruise.

Comfort in your stateroom
After dinner, retire to your private stateroom in comfort for the night: all our staterooms are equipped with cruise amenities like air-conditioning, central heating, shower/toilets, satellite TV, safe, hairdryers, 220 V electrical outlets — and each gives you a view of the river.

Free wi-fi for all guests
Free wi-fi is available on all CroisiEurope ships throughout the fleet. While Wi-Fi is available in the reception area and lounge bar on most ships, on the newest ships such as the Ms Gerard Schmitter, the MS Cyrano de Bergerac, the MS Lafayette and the fleet of four hotel barges, Wi-Fi is available throughout. CroisiEurope is also equipping every ship in the fleet (apart from those ships on the Mekong) with a Samsung Galaxy Tablet for guests’ use.

Complimentary beverages
CroisiEurope’s fantastic value all-inclusive pricing includes accommodation in an outside cabin with all onboard meals, complimentary beer and wine at lunch and dinner as well as open bar throughout the voyage (not including Champagne, special wines or fine brandies).

Worry-free travel on board our ships

Health Measures

The safety and wellbeing of our passengers remain our top priority.


Our teams have set up precise actions that attest to our seriousness in protecting our valued customers.


We have engaged Bureau Veritas for the “SAFEGUARD” certification of our ships. The Safeguard Certification


Label ensures the proper application of preventive, sanitary measures—which have been subject to a rigorous


auditing process—and confirms that our crew members have been thoroughly trained to implement them.



Before the Cruise

Each Passenger will receive a questionnaire before the cruise to ensure that they are not sick and have not been in contact with people who currently have the virus.



Safely joining us on Board

The steward, who oversees the smooth running of the cruise, is the designated, onboard health referent and will ensure the proper application of the following health and safety measures:

- Disinfection of Luggage

- Taking temperature while boarding

- Availability of masks and hydro-alcoholic gel

- Preventative measures

- Respect for physical distancing

- Two service times for meals/ assigned seating

- Increased disinfection of cabins and common areas

- Specifc measures for excursions in each location

- Trained crew staff

CroisiEurope River Cruises Ships

Questions & Answers

  • Do the ships have a laundry service available?

    The ships do not offer a laundry service and there are no laundry facilities on board for guests to use.
  • Do I need to bring an adaptor plug to use the electricity on board?

    The electrical service onboard is 220V, however, most standard American electrical appliances are 120V. If you bring onboard any items that require electricity you must bring a two-pin plug European adaptor that will fit your item.
  • What is the main language used onboard?

    The primary language onboard is French being a European cruise company, however, the majority of staff and tour guides are fluent in English, as well as the major European languages such as German, Italian and Spanish. Notices and announcements are in French and English, as well as other languages based upon the needs of the passengers on board.
  • Is tipping compulsory?

    Tipping onboard Croisi is at entirely at your own discretion. If you wish to leave a tip, please use the envelope found in your cabin on your last evening on board, and you can then place the envelope in the specially designated box in the reception area as you disembark the ship.
  • What dress code is expected onboard?

    CroisiEurope has more of a relaxed dress code onboard compared to other cruise lines and it is recommended that you will be most comfortable during the day in smart casual clothing and casual dressy in the evening. You may wish to bring items that do not wrinkle easily, or that transport well after being ironed at home, as there are no irons provided onboard. Croisi recommends bringing a variety of clothing for the environments expected during your cruise, including light clothing and bathing suits for hot weather, a sweater or jacket for cooler weather, and of course a raincoat and/or small umbrella. For sightseeing excursions, we recommend bringing comfortable and sturdy walking shoes.
  • Is internet access accessible on board?

    Complimentary wi-fi is available on all CroisiEurope ships throughout the fleet. While Wi-Fi is available in the reception area and lounge bar on most ships, on the newest ships such as Ms Gerard Schmitter, the MS Cyrano de Bergerac, MS Lafayette and the fleet of four hotel barges, Wi-Fi is available throughout. CroisiEurope is also equipping every ship in the fleet (apart from those ships on the Mekong) with a Samsung Galaxy Tablet for guests’ to use.
  • Are you able to cater for people with food allergies or special dietary requests?

    At the time of booking please advise your specific dietary needs to our team of cruise consultants and Croisi will do their best with a menu that will meet your needs.
  • How many people are seated at a dining table?

    The large dining tables seat up to six people so you will be able to socialize with new friends, without it feeling crowded.
  • Will drinks be provided on the cruise?

    On all CroisiEurope cruises, you will be provided with complimentary beverages at every meal, including mineral water, fruit juice, tea, coffee, house wine and beer. Drinks served at the bar are included in the full price of selected cruises as well. Champagne, premium brand vintage wines and spirits are listed on a special wine list and are available for an additional charge on all cruises.
  • Are meals served onboard?

    Once you are onboard the cruise, all of your meals including breakfast, lunch and dinner will be provided for the whole duration of your cruise. CroisiEurope is very proud of the meals they serve to passengers and you will probably experience some of the best French and European cuisine at their tables. Depending on the excursions planned, some meals may not be provided on board however if this is the case, it will be clearly stated in the cruise programme. Breakfast is usually a self-serve buffet in the onboard restaurant, which may include pastries, coffee, tea, juice, breads, jams, a variety of sausages and cold cut meats, eggs, fresh fruit, and yoghurt. Lunch and dinner will be a 3-course sit-down meal and is served at set times and in single seating for all passengers. Both lunch and dinner meals are paired with excellent complimentary wines for you to enjoy.
  • Is it possible to have a cabin with a bath?

    CroisiEurope has fantastic facilities however none of their ships currently have a bath inside the cabin as space is at a premium and they want to make sure the rooms are as big as they can make it.

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Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!