Balkan Express - Southbound. Croatia, Montenegro, Kosovo, Albania, N. Macedonia, Bulgaria

What our customers ask about this tour

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• H

  Helen

  Asked on October 6th, 2026

  Could you please confirm the cancellation policy? The traveler would like to know how many days before cancellation they can get a full refund if they book now.

  Payments
  • 

    Penguin TravelOperator•Written October 2026

    If the client cancels the booking, all deposits, fees, and additional bookings are non-refundable under any circumstances.
    Cancellation charges will apply and are calculated from the date the Company receives written notice of cancellation. Charges are based on the total tour price per person canceling and exclude amendment fees and insurance premiums (which remain non-refundable):
    a) 60 days or more before tour start date – deposit is non-refundable
    b) 59–45 days before tour start date – 50% of the total tour price or loss of deposit, whichever is higher
    c) 44 days or less before tour start date – 100% of the total tour price is non-refundable
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  Christopher

  Asked on February 9th, 2026

  I want to know details about the local extra payments for this tour.

  Payments
  • 

    Penguin TravelOperator•Written February 2026

    The local payment is a predetermined amount (usually 200 or 300 EUR per person depending on the tour/country) which is mandatory on some of our tours to be paid cash to the tour leader upon arrival. The local payment is part of the total cost of the tour, it is NOT an additional fee. This exact amount is deducted from your initial invoice that you pay pre-departure.
    
    Why do we have a Local Payment?
    Having a small part of the cost paid cash as a local payment is a standard practice in the tourism industry. During some of our tours in specific parts of the world, there are a lot of cash expenses that we as an agency need to cover (which are included in your travel package). That's why to make it safer and easier for our tour leader, they will collect a small amount in cash directly from you during the tour.
    
    Please note that the local payment doesn't cover tips for the local guides, entry fees or other personal expenses.
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  Charles

  Asked on December 10th, 2025

  how are we travelling by bus or cruise

  Transport
  • 

    Penguin TravelOperator•Written December 2025

    The itinerary is done by bus and not a cruise
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  Lauren

  Asked on July 15th, 2025

  I am interested to join this tour. As per the tour itinerary, on day 1, the tour will start driving to Kotor. I was checking for flights for Dubrovnik, but, none of the flights arrive before noon. In that case what option do I have to join this trip?

  Flights / Transfers

  Tour Details
  • 

    Penguin TravelOperator•Written July 2025

    You have to meet the group early in the day, so if there is no option for early morning departure, it will be best to book additional overnight in Dubrovnik. The group will be accommodated in Vilas Plat, so you can book the additional overnight there.
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    Lauren

    Traveler•Written July 2025

    Please let me know if you are able to book this one night pre travel accommodation (on 23rd October 2025) and what would be the cost. Also, please let me know if the airport transfer would be included.
  • 

    Penguin TravelOperator•Written July 2025

    Additional overnight in this hotel costs 90 EUR. Unfortunately, we can not include airport transfer for this trip.
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    Lauren

    Traveler•Written July 2025

    Is this trip a definite departure?
  • 

    Penguin TravelOperator•Written July 2025

    Yes, this is a guaranteed departure
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