Penguin Travel Reviews (148)Write a review
AnonymousWritten on October 13th, 2021Terrible accommodations poor value!!!. We were placed in hostels and run down motels. Example; hotel in Medallin listed as 4 star online but in actuality, it wa…Read morePenguin Travel commented on this reviewHello Luke Chi, Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your travel experience. During this tour, all accommodation has been with a rating of 3*** or 4 **** with great previous reviews. Keeping in mind that the hotel rating system is different in the different parts of the world, we have made sure to provide to our clients accommodation that corresponds with the mid-range category of the tour. We believe that the hotels mentioned in your review (Mi Hotel Sandiego in Medellín and Maloka Hostel in Cartagena) meet the requirements for the category we have offered and we are sorry to hear that there have been temporary issues while you have been there. Please note that the $200 local payment is not in addition to the tour price, it is part of the total tour price. Our policy is to have a small part of the total cost paid cash to our representative upon arrival in order to cover cash expenses that happen during the tour - when cash payment is required from a certain hotel for example. This policy is well explained to travelers before payment. Is it shown here on Tourradar as part of the total tour price as well and it is a common practice in the industry. We hope you have enjoyed your tour overall and have had a positive experience with our guides and representatives. We will take your comments into consideration and make sure we do better in the future.
DanielaWritten on October 11th, 2021just back from a wonderful trip to 3 (unfortunately not 5) -stans. definitely recommend it. fantastic nature, rich culture and history, excellent food and very …Read more
AnonymousWritten on April 17th, 2021Невероятно добра организация.
ShabbyWritten on October 30th, 2019Great tour. Simply amazing
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