This tour is poorly run and leaves out a lot of details such as the fact that you get passed between different groups...
Dear Lauren,
We appreciate you taking the time to express your thoughts with us.
In our commitment to elevating the overall travel experience, we meticulously assign expert guides to each circuit segment, ensuring a seamless journey. Passengers are also given the flexibility to opt-out of specific segments if they wish. For instance, starting from point A, a fellow traveler can either conclude their tour or use it as an interchange point for a different destination (refer to our terms and conditions for detailed information).
Transparency is paramount to us, and our comprehensive itineraries provide detailed insights into each point, including distances, approximate departure/arrival times, bus ride durations, guided tours, free time allocations, and included entrances (where applicable). This empowers our passengers to review the itinerary thoroughly, making informed decisions based on their preferences and pace. With a repertoire of over 2000 unique itineraries, we cater to those seeking a more leisurely experience, allowing for extended stays at various points.
Furthermore, on your "My Trip" portal, we've curated valuable "Tips" to enhance your experience, offering insights into dining, shopping, tourist hotspots, hidden gems, and more. This resource aids in planning your free time between guided tours, maximizing your overall experience. It's important to note that, during free time, guides are unable to accompany passengers, as outlined in the itinerary.
As outlined in our terms and conditions, available on our website, TourRadar, and your "My Trip" portal, all our overland routes, whether group or private, are accompanied by English-speaking tour leaders and local guides if specified. In cases of bilingual groups, our guides hold a minimum B2 (Upper Intermediate) English certificate, ensuring seamless communication and historical narration in both English and Spanish.
Should any difficulty arise in understanding the guide, passengers are encouraged to request clearer communication or contact our emergency numbers. Guide reassignments can be arranged if the issue persists.
Regrettably, no communications were received from your end via our emergency 24/7 hotline and WhatsApp, hindering our ability to address your concerns promptly.
Additionally, Europamundo has carefully selected hotels to provide necessary comfort, varying in series but consistently offering an excellent price/quality ratio. The locations, while sometimes peripheral, are well-connected to city centers via public transport (As outlined in our terms and conditions)
Once again, we thank you for sharing your review, contributing to our continuous improvement efforts. Europamundo team
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