Berlin and Prague

Traveler Reviews

• G

  Gary

  July 7th, 2023
  5
  Great hotels with great food. A very good value!
  Traveled in July 2023
  

  Reply from: Europamundo

  Hi Gary, Thanks for the amazing review for Berlin and Prague, we are so happy you enjoyed your time with us! Europamundo Team.

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• 

  Jedediah

  March 30th, 2023
  2
  Not recommended for non-native Spanish speakers! Europamundo is based in Spain, but we expected an equal experience...
  Not recommended for non-native Spanish speakers! Europamundo is based in Spain, but we expected an equal experience since the tour was advertised as in English, but that was far from the case. We were treated as second-class citizen being only English speaking. The entire trip was heavily biased towards Spanish language in both content and interactions. Two of the stops (Dresden and Sachsenhausen) didn't even offer English speaking guides. There were good English speaking guides in both Berlin and Prague. Logistics and communication were also very poor throughout the trip. The tour guides always went with the Spanish-speaking group and their group was late getting back to the bus at EVERY stop, twice at least a half hour. Also the transfer operator on our inbound travel didn't show up at the train platform to pick us up as expected in Berlin. I finally contacted the operator after about a half hour waiting and was informed they had already left the station and weren't coming back, so it cost us extra for a taxi ride to our hotel. They need to inform their contracted operators to be more specific in a meeting location and be aware phones and other means of communication might not work well for those coming from outside of Europe.Show more
  Traveled in March 2023
  

  Reply from: Europamundo

  Hi. We're sorry to hear about your less-than-satisfactory experience, especially regarding the language and logistics issues during the tour. Your feedback is important, and we'll work to improve communication and ensure a more equitable experience for all travelers, regardless of their native language. Thank you for sharing your thoughts. Europamundo team

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• T

  Tina

  March 28th, 2019
  4.5
  I was a solo female traveler and I had a great time in Berlin. My group was ~10 spanish-speaking tourists and Montse...
  I was a solo female traveler and I had a great time in Berlin. My group was ~10 spanish-speaking tourists and Montse did a fantastic job including me and translating for me. The hotel & breakfast in Berlin was amazing. I felt really safe. In Prague, it was not that great. First, the hotel was mediocre and the breakfast smelled like paper and tasted like water. Secondly, the group was roughly 25 English speaking tourists. With a bigger group meant we were constantly waiting for someone, making us late a lot. We were 1 hr late to start our tour of Prague Castle because ONE person wanted to get their jacket. The best part of Prague was when I got free time and got to be away from this group. Otherwise, city was great.Show more
  Traveled in March 2019
  

  Reply from: Europamundo

  Hello Tina, receive a warm greeting from us. First of all I thank you for your time taken to comment on your experience with us. About the comments of the Montse guide, I will send her this, she will be very happy to know your satisfaction. I am sorry for the food in Prague, and about the hotel we always have 4-5 star hotels and they are previously reviewed to be able to offer them, in the same way I will tell the customer service department to take it into account and improve those aspects. We are glad you enjoyed the trip. Regards, Wendy from Europamundo

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• M

  MARIA

  December 15th, 2018
  4.5
  Javier went beyond to make sure we were comfortable and enjoying our trip. He always was checking on my sister who...
  Javier went beyond to make sure we were comfortable and enjoying our trip. He always was checking on my sister who was walking with a cane. He was awesome. Definitely would go on another trip with him!Show more
  Traveled in November 2018
  

  Reply from: Europamundo

  Hello Maria, receive a warm greeting from us. We are very happy that your trip has been successful and we thank you very much for your comments about our guide Javier, to whom we will send you the same, we are very sure that you will be very happy to receive them. We are at your service. Cynthia from Europamundo

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• J

  JIROPAS

  February 19th, 2018
  5
  All guides are very informative. Hotels are very suitable for family of 3 adult.Transportation is very smooth and...
  All guides are very informative. Hotels are very suitable for family of 3 adult.Transportation is very smooth and ontime.Show more
  Traveled in February 2018
  

  Reply from: Europamundo

  Hello JIROPAS PULSUWAN greetings from us. We are pleased to know that your trip was satisfactory. Thank you very much and we are at your service. Greetings .... Gabriela

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• C

  Chi-Chung

  December 28th, 2017
  4
  The description of Tour is actually different with the real tour. We supposed to have 3 hrs Berlin Tour but turned...
  The description of Tour is actually different with the real tour. We supposed to have 3 hrs Berlin Tour but turned out there were only 2 hours and they skipped a few spots which were shown on brochure. Tour guides are nice. Everything / every event is on schedule. Hotels are good. But the breakfast of DUO hotel at Prague is not good. Show more
  Traveled in December 2017
  

  Reply from: Europamundo

  we extend our gratitude for your feedback and we hope to have the opportunity to have you in a future adventure. Europamundo team :)❤

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