Rwanda Gorilla & Genocide Tour Safari

Traveler Reviews

• LF

  Louise4.3•September 2026
  The tour was well organized and my guide, Nelson, was incredible! Nelson and Robert arranged for an airport transfer...
  The tour was well organized and my guide, Nelson, was incredible! Nelson and Robert arranged for an airport transfer before and after my tour and also a driver for the city tour, George. George was on time and took me to numerous museums around town and to a local cafe for lunch. Nelson met us after the city tour and drove me to our accommodations outside of Volcanoes national park. This accommodation was unacceptable as there was no hot water, very dated, and needed a good deep cleaning. After the first night I was able to transfer to another hotel which was incredible. Both Nelson and Robert were able to make this a seamless transition and all fees were taken care of. Nelson was always professional, prepared, and on time- he was a delight to have as a tour guide! I would highly recommend him!Show more
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  Traveled in September 2026
  

  Reply from: Ovacado Adventures

  Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words about Nelson, Robert, George, and the service provided throughout your journey. We are especially pleased to hear that Nelson’s professionalism, preparation, and attention to detail made your experience enjoyable, and that George provided you with a comfortable and well-organized city tour. We sincerely apologize that the initial accommodation did not meet the standards you expected or the standards we strive to provide. Your comfort is extremely important to us, and we are grateful for your understanding while we worked quickly to arrange an alternative hotel. We are glad that the transition was handled smoothly and that you were happy with the new accommodation. Our team believes that excellent service is not only about planning a memorable trip, but also about being there for our guests when something unexpected happens. We are committed to responding promptly, taking responsibility, and making sure our guests feel well cared for throughout their journey. Thank you again for your trust and for recommending us. We look forward to welcoming you, your friends, family, and future travelers for another memorable experience in Rwanda! Looking Forward to welcome New guests all from ovacado Adventures Limited.

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