European Highlights (Winter, End London)

Traveler Reviews

• CK

  Coralee5.0•May 2025
  This is the only way to travel when in an unfamiliar place.
  Traveled in April 2025
  

  Reply from: Trafalgar

  Thank you for your feedback, we are delighted that you have enjoyed the tour and found it to be the best way to travel with in a different country. Thank you for being our guest.

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• 

  Hwei5.0•December 2024
  MJ, Tour Director, was really good. Sigrid, the Driver, was really good. Thank you for the smooth and safe journey!
  Traveled in November 2024
  

  Reply from: Trafalgar

  Thank you for sharing your feedback with us. We are very pleased to learn that you considered the services provided by our On The Road Team to be exceptional. Their commitment is a great asset to our company, and we strive to create the best experience possible for all our guests. We sincerely hope to welcome you back in the future.

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• CT

  Craig5.0•September 2023
  Wonderful experience! Great hotels and included and optional experiences. Our tour director, Sarah was...
  Wonderful experience! Great hotels and included and optional experiences. Our tour director, Sarah was entertaining, interesting and took great care of us. The trip was well laid out. Would do it again.Show more
  Traveled in September 2023
  

  Reply from: Trafalgar

  We appreciate your positive review and thank you for taking the time to share your experience with us. We are delighted to read that our Travel Director shared their passion for travel with you, as it is an essential part of making it a memorable trip. We look forward to welcoming you back soon for your next trip.

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• MC

  Martin4.0•September 2023
  The tour was great you seen a lot of places in a short time. It turns out to be a faced finding mission. There's no...
  The tour was great you seen a lot of places in a short time. It turns out to be a faced finding mission. There's no time to get to know the places. It's a great way to find out DO I WANT TO RETURN for a longer stay. It's not relaxing at all you're on the go just about the whole time.Show more
  Traveled in September 2023
  

  Reply from: Trafalgar

  Thank you for your feedback during your time in Europe. We understand that you may have felt that the itinerary felt rushed; however, exploring so many captivating destinations in a limited time can be quite an adventure. We always strive to include the perfect amount of time at each location for in-depth discovery, and there are certain towns where we wish to stay longer. Nonetheless, we value your feedback and have shared your concerns with our Product Development team as we constantly strive to improve our product based on our guests' input. That said, we hope you made some beautiful memories during your time with us in Europe.

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• RK

  Rosanne4.0•January 2020
  It was good but I missed a good portion of the trip due to the death of my father and I am wondering why I can’t get...
  It was good but I missed a good portion of the trip due to the death of my father and I am wondering why I can’t get reimbursed for itShow more
  Traveled in December 2019
  

  Reply from: Trafalgar

  Please allow us to express our sincere regret that you were not able to complete this trip due to the tragic death of your father, we are very sorry to hear of your loss. However, it is stated in our terms and conditions that there is no refund for absence or early departure from a guided holiday. It is for this reason that Trafalgar strongly suggests that our guests purchase comprehensive travel insurance prior to their departure in the unlikely event that such instances occur. As such, we would advise that you contact your travel insurance to inquire to see if they are able to assist concerning this. Nonetheless, we hope that we will have the opportunity to welcome you on one of our guided holidays in the future.

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• AR

  Albert4.0•July 2019
  All meals should have been included in the package with possibly 1 evening on our own. Also all excursions should...
  All meals should have been included in the package with possibly 1 evening on our own. Also all excursions should have been included with the package such as the boat tour on the Seine. Last year we traveled to Scotland and Ireland with CIE Tours and it was all inclusive. The only 4 star hotel was in Lucerne and the Pullman hotel is not a 5 star hotel. Robin the driver was excellent.Show more
  Traveled in July 2019
  

  Reply from: Trafalgar

  Thank you for having taken the time to share your feedback. We always like to know where we are going right and where we could be making improvements. We recognise that you would have liked for some of the Optional Experiences to have been included in the itinerary; however, we offer these to allow our guests to explore further or to give those that would prefer to undertake independent sightseeing or leisure time, the opportunity to do so. That said, if there are any doubts about our Optional Experiences, their full details and prices can be found either on the Trafalgar website, in our brochure or in the information pack that is sent to each of our guests before the start of every trip. We do encourage our guests to familiarise themselves with these so as to avoid any potential disappointment once the trip is already underway. Despite this, we are pleased to know that our Coach Driver has provided a more accurate representation of the quality of our standards; and we still hope that you have taken lots of lasting highlights from your time away with us.

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• N

  NailaAhmad4.0•July 2019
  Fantastic I appreciated the humor and little extras and personal touches added
  Traveled in June 2019
  

  Reply from: Trafalgar

  It’s always great to hear when our guests are returning home from our guided holidays with fond memories and we are delighted that you appreciated our unique way of travelling. Thanks for sharing your feedback on the European Highlights trip with us here at Trafalgar, and we hope that you will join us again for another shared adventure soon.

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• TT

  Theresa5.0•May 2019
  Had a great and memorable trip.
  Traveled in May 2019
  

  Reply from: Trafalgar

  Here at Trafalgar, we strive to provide a safe, enjoyable and memorable travel experience for all of our guests. As such, it’s wonderful to have this reflected back to us in the form of your feedback. Thank you for taking the time to share your thoughts with us, and we hope that we will have the pleasure of welcoming you back again in the near future.

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• R

  RuthAlback4.5•April 2019
  Led by Kassie
  I thoroughly enjoyed the 12 day European Experience tour. Kassie Jones is an excellent organiser and has so much...
  I thoroughly enjoyed the 12 day European Experience tour. Kassie Jones is an excellent organiser and has so much knowledge about the places we visited. She also showed care for all of the passengers. I appreciated her assistance with getting on and off the bus. Kassie also gave us information about places to eat and where to find toilets. I appreciated her advice on where to buy earrings in Venice. Kassie helped to make our trip fun, enjoyable, and a learning experience.Show more
  Traveled in March 2019
  

  Reply from: Trafalgar

  We love creating experiences that our guests will treasure, and paying careful attention to special requirements allows us to ensure that all of our guests can share in the same comfort when travelling with us. Therefore, we are delighted that your vacation was made easier by the personable nature and thoughtfulness of your Travel Director, Kassie. Thank you for taking the time to review your guided holiday with Trafalgar, and we hope that you will join us again soon to create many more lasting memories.

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• 

  Maria5.0•January 2019
  I absolutely loved my tour. All the hotels were fantastic with the exception of the hotel we used in Germany, the...
  I absolutely loved my tour. All the hotels were fantastic with the exception of the hotel we used in Germany, the staff were rude and abrupt to our Tour Director who was polite and professional in his dealings with staff. Although the hotel in Germany was pleasant and comfortable the customer service could do with some attention. It would help if staff smiled when checking you in and smiled when answering your queries rather than treating you like you are a nuisance.Show more
  Traveled in December 2018
  

  Reply from: Trafalgar

  Thank you for sharing your review of the European Highlights guided vacation with Trafalgar. While we are pleased to read that you enjoyed your trip overall, it's disappointing to read about your experience with the hotel staff in Germany. We expect the service from the hotel staff to be customer service oriented, and for the presentation and atmosphere of the establishment to reflect the high standards that Trafalgar is recognised for. As such, we have already shared your concerns with our Contracting Team for their review. Despite this, we hope your experiences in Europe were exceptionally uplifting and inspired the creation of many endearing memories.

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