This tour is fraudulently misrepresented by Europamundo. The brochure gives the impression that there are three...
Hello Rachel ,
Thanks for sharing your feedback!
We’re extremely disappointed to hear your comments about you trip and we really apologize for the wrong impression you had it. It seems that it happened due to some kind of misconception as you know we mentioned in our website as well as in our brochure very clearly about flexibility, which we provide in our tours and we take pride in ensuring the customer´s satisfaction.
“”Each person is different; every one of us has our own needs and preferences. At Europamundo we believe that it is very important for you to be able to put together a trip that is tailored to your requirement.
We want you to be able to start at any point on the trip, to select the dates that are most convenient for you, to continue on your journey as long as you wish and to begin at the most suitable airport for you as flights are not included.“”
As well as we offer the possibilities to add extra night before starting the tour or after finishing the tour, take a stopover during the journey, pick a sector etc.… Due to this flexibility, you changed of guide and buses several times as we reflect on our terms and conditions as well:
“”On many circuits, there will only be one guide or accompanying person or several, and changes in guides, depending on the stage.””
Not only in our brochure but we mentioned in My Trip link which is for the client and you can access the complete information about your trip:
http://www.europamundo-online.com/miViaje/EM011527/DESTINOSRADAR/
“””Due to the structure and flexibility of our programmes, the groups are open (starting and ending in the places that are most appropriate for travellers, making stops on the way, etc.) “””
You also reflected the dissatisfaction regarding the location and maintenance of the hotels as well as about the breakfast hall but again as you can check all about it , it´s already mentioned in “My Trip” link and we would like to remind that our hotels are selected specially for groups, big spaces for coaches, lifts…
“”””Location and comfort: Europamundo has selected hotels that offer the necessary comfort and location to allow you to enjoy the city where you are staying. There may be differences in the degree of comfort and the location, depending on the cities in question. However, barring exceptional circumstances, the hotels are always located in the centre of the cities visited or close to the centre, and in other cases they may be on the outskirts of the city, but always with good public transport connections to the city centre. We select our routes with the aim of offering excellent value for money.
Our hotels are not luxury hotels. Bear in mind that the official categories and the sizes of the beds and rooms vary, depending on each country, and they are assigned by the competent tourist organisations of each country.
Responsibilities: Europamundo declines all responsibility for maintenance in the assigned hotels. In the event that you consider your room is not appropriate, please tell the guide and report it to the reception desk for them to evaluate the option of changing your room. For safety’s sake, use the safe deposit boxes to store valuable objects/cash. Take care not to leave your belongings in the communal areas of the hotel (reception area, breakfast room).”””
We always say if there is any kind of problem in the room regarding the maintenance, you have to communicate directly to hotel staff or to your guide; now it´s too late to help you, we pass their comments to the corresponding department.
About breakfast in different rooms, has a simple explanation, operational reasons:
“”””Breakfast: the breakfasts are usually cold buffet breakfasts, which normally include coffee, fruit juice, bread, butter, jam, pastries, cheese, ham, cereals and fruit. Some hotels may offer a continental breakfast, consisting of white coffee, fruit juice and bread and butter/jam or pastries.
For practical and organisational reasons, in some hotels, the group has breakfast in rooms specially organised for groups at the times reserved for them. “””
Maps and other information on tour: In place of distributing maps during the tour of the different cities, we created an App which all our passengers can access again through their My trip link and get the detailed information: maps , restaurants etc…
http://www.europamundo-online.com/miViaje/apps-recomendadas.asp?Cod=6%5C%3F%40%40DAF
Regarding the WIFI in the coaches: The WIFI service is offered as a courtesy and Europamundo will not assume responsibility for not having it in a part of the route, even in the complete circuit.
We have a good number of buses with free WIFI service (30 Mb / person / day), but its use is conditioned according to destination country, regulations and available units. When the service is available and to optimize its use, we recommend deleting the Automatic Updates option on your smartphone or Tablet and monitoring the applications that are in the background. In fact, the ideal is to use it to read your e-mail and use instant communications applications like WhatsApp. The WIFI service is offered as a courtesy and Europamundo will not assume responsibility for not having it in a part of the route, even in the complete circuit.
We also would like to remind that the usage of WC´s also we indicated in the same link
Due to the hygiene regulations, not all our coaches have WCs and if they do, travelers are requested to use them wisely (to prevent unpleasant odours and, depending on the stages, due to difficulties in emptying and cleaning them). In some coaches with this service, access is subject to payment, which ensure unrestricted and moderate use. The coaches stop in service areas, to allow passengers to use the toilets.
Mrs. Hubbard, we don’t have any intention to hide any kind of information, we have at your disposal our website www.europamundo.com with all the itineraries, terms and conditions, hotels, etc… Also, you have “my trip” link, a live space where it´s updated for every single customer, where is reflected with total and absolute openness all the information about our tours, to our customers before starting the tour.
Thank you and regards,
Tamara Guerra
Customer Service Coordinator
customerservice@europamundo.com
Tel: 34 91 758 92 00 / Fax: 34 91 548 74 33
www.europamundo.com
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