Worst tour ever! Will not go again with any Europamundo tours! Very disorganized and they dont respond to your...
We sincerely apologize to hear that your experience during the tour with us did not meet your expectations. We strive to provide excellent service to all our customers and value your feedback as an opportunity for improvement.
On the voucher, we provide our clients with important contact information such as WhatsApp and phone numbers for our office and customer service. These channels are intended for immediate assistance in case any issues arise during the tour, allowing our team to address concerns in real-time. Regrettably, we did not receive any communication from you during the tour, which hindered our ability to assist and resolve the situation promptly.
Our dedicated customer service team is always available to our passengers, and had we been notified about the delay in your pick-up, we could have taken appropriate action to rectify the situation. We apologize for any inconvenience caused by this miscommunication.
Furthermore, please note that the maximum waiting time for pick-up is 60 minutes as stated in our terms and conditions. Waiting for 2.5 hours for the driver indicates a breakdown in communication, and we apologize for any frustration caused.
Regarding the entrance to Versailles, it is clearly stated in your itinerary, available on your "Mt trip" Link, that the entrance is not included and that it is solely a transfer to the garden. Tickets can be purchased in advance or on-site if available at the palace. We apologize if this information was not sufficiently clear.
In regards to the hotel, our terms and conditions, accessible on our website, outline that our accommodations are not luxury hotels. It's important to keep in mind that standards, bed sizes, and room dimensions may vary among hotels of the same class, even within the same country. While all our rooms feature private bathrooms and TVs, additional amenities such as mini-bars, safe boxes, or hair dryers may vary by hotel. Some hotels, particularly in Northern Europe, may not have air conditioning due to local legislation or limited usage dates. Please note that slight variations in quality may exist within hotels located in the same city. Europamundo has carefully selected hotels that offer necessary comfort and allow our travelers to enjoy their respective destinations, ensuring an excellent price-to-quality ratio.
We regret that we did not receive any communication from you during the tour regarding issues with your room, such as the malfunctioning fridge and air conditioning. Had we been notified promptly, we could have taken immediate steps to address the concerns, such as changing your room or contacting the reception to resolve the problems.
As stated in our terms (available on our website), our tours are multinational, allowing travelers to meet and interact with passengers from different parts of the world. This presents a unique opportunity to not only explore the destination but also to experience various cultures. Our tour guides are required to have a minimum B2 (Upper Intermediate) level of English fluency.
We sincerely appreciate the time you have taken to provide us with your feedback, as it assists us in our ongoing efforts to improve our services. Your input is valuable, and we are committed to learning from this experience to enhance our offerings.
Once again, we apologize for any inconvenience caused during your tour. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We remain dedicated to resolving this matter to your satisfaction.
Thank you for your understanding and assistance in helping us continue to improve."
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