Eastern Capitals

Traveler Reviews

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  Tony

  October 27th, 2023
  One or two miss-timed rendezvous and some minor changes to schedule, otherwise good. Covered a lot of ground, tiring...
  One or two miss-timed rendezvous and some minor changes to schedule, otherwise good. Covered a lot of ground, tiring for some. Would be better with more personal time built in. Rene was an excellent tour guide.Show more
  Traveled in October 2023
  

  Reply from: Europamundo

  Thank you for sharing feedback about your time on the Eastern Capitals guided holiday. We always appreciate reading about our guests' time spent on the road with us and are delighted to learn that Rene expertise left you with a truly memorable travel experience. It’s wonderful to hear that you thoroughly enjoyed our unique way of travelling, and we hope that you will join us on another of Europamundo's guided holidays in the near future. Europamundo team:D❤❤

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  Sandra

  October 2nd, 2023
  Great value for money. Hotel in Budapest excelent Hotel in Prague not that good One advise: share the mobile phone of...
  Great value for money. Hotel in Budapest excelent Hotel in Prague not that good One advise: share the mobile phone of the tour guide to ensure communication. We joined the tour in Budapest “next to Fortuna Boat” and the group was 15 minutes late. We stand there 15 minutes not knowing if somebody would show up. We communicate via the emergency number but it was very slow. Otherwise, great experienceShow more
  Traveled in September 2023
  

  Reply from: Europamundo

  Hi Sandra. We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Thank you for sharing your feedback here with us. We regret that you may not have had the communication you may have needed when booking your trip. Europamundo team.

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  Edmond

  September 14th, 2023
  The tour guide with our group Ms.Montse (From Europamundo) always makes excuses about her arrangement. One particular...
  The tour guide with our group Ms.Montse (From Europamundo) always makes excuses about her arrangement. One particular example was boat tour in Prague. She first noticed everyone time for boat cruise is 3:15pm, in a short notice when we were other venue, she changed to 2:15 pick up to boar cruise, t that still alright, shifting the cruise an hour earlier and finished an hour earlier going back to hotel. However after the boat cruise around 4pm, she made our group about 50 people standing on a road curb side under 29C or more waiting for tour bus picking us up back to hotel. She claimed it would be traffic problem but it wasn’t because evident showed that another tour group on boat cruise with us from the same company Europamundo left as soon as they finished boat cruise. Everyone time on tour bus to other venue it was always late at least 15 min. late from start not because of travellers passenger late and she did not apologized or giving any reasonable doubt. Her English is so so. To be a pro tour guide, I give her fail grade.Show more
  Traveled in September 2023
  

  Reply from: Europamundo

  Dear Edmond, Thank you for sharing your input with us. We understand your frustration regarding the issues you encountered during the tour and regret to hear that the guide's performance did not meet your expectations. Our guides spare no effort to adhere to the itinerary's timeline, but unfortunately, on a few occasions, external factors such as logistical issues can affect punctuality. Please note that, based on our terms and conditions available on our website, Europamundo reserves the right to alter the details of the itineraries, either to adapt them to the time of year or when the guide deems it necessary. In exceptional circumstances, such as breakdowns, traffic delays, or climatological problems, or during periods or situations that are extremely complicated, the order of visits or the visited points may also be adjusted. In most cases where such changes are foreseeable, the information will be provided in your voucher details. Once again, thank you for taking the time to leave us your review and for helping us in our ongoing efforts to improve. Europamundo team

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  Caillor

  August 8th, 2023
  I would recommend going with someone else especially if you're an English speaker. On this tour we had: -A tour that...
  I would recommend going with someone else especially if you're an English speaker. On this tour we had: -A tour that was essentially 2 days shorter than advertised as nothing happened on the first or last day -Our hotel transfer never arrive -No meet and greet or information on where to meet on the first day -Put on a bilingual bus instead of the english one (with the english portion being only half the length of the spanish description) -Threatened to be removed from the English bus and put on the billingual bus again the next day because they hadnt accounted for their volumes correctly. -Many long bus rides with few stops on tour busses that had toilets but the toilets were disabled for no reasonShow more
  Traveled in June 2023
  

  Reply from: Europamundo

  Dear Caillor, Thank you for sharing your insights with us. We deeply apologize for the issue you encountered at the beginning of your tour with the pick-up. We made several attempts to contact you by phone to inform you about the transfer delay, but unfortunately, we were unable to reach you. We also sent you an email. We understand that communication while traveling can be challenging, so we approved a refund for your taxi fare, which the guide provided in cash. Please note that, according to your itinerary, "You will receive information about the start of the circuit during the afternoon, or you can check the informative panels in the hotel reception area." This means there's no formal meet and greet, and Europamundo has fulfilled the services as outlined in your itinerary. As per your itinerary, we provide informative sheets one day before your tour's start date. These sheets contain essential information about your assigned guide and the tour's start time. They are available on the information board at the reception. If passengers have trouble finding the sheets, they can contact our professional customer service team through our 24/7 hotline and WhatsApp numbers, provided on the passengers' vouchers. Regrettably, we haven't received any communication from you on our support lines to address your questions. Please be aware that, based on our terms and policies available on our website, all our overland routes, whether group or private, include English-speaking tour leaders and local guides, if specified. Due to our international scope, groups can be bilingual based on passenger numbers, usually in English and Spanish. This is facilitated by two tour leaders, one for each language, or a single leader explaining in both languages. Our tour guides possess a minimum B2 English proficiency to express themselves fluently, share history, and engage with passengers. In accordance with our website's terms and conditions, not all our coaches have a WC. When provided, they might have limited access to avoid inconveniences. Regular stops at service areas are included. Regarding bus changes, guides sometimes rearrange assigned buses due to high occupancy, aiming to keep family members/friends together. They do so respectfully, requesting passengers' cooperation. Transparency is of utmost importance to us; therefore, we provide all information, including distances between points, activities, guided tours, and free time, on our detailed itineraries. These are available on our website and through your "My Trip" link. We're aware that you lost a watch, and our guide made efforts to assist you. However, as per our terms and conditions, Europamundo is not liable for lost objects. Once again, thank you for sharing your tour experience and contributing to our improvement efforts. Best regards, Europamundo Team

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  Bruce

  April 17th, 2023
  Hotels were very nice. Bus was okay. We were told to provide our own transportation from the hotel to the first...
  Hotels were very nice. Bus was okay. We were told to provide our own transportation from the hotel to the first tour stop, which was unexpected (and an extra cost) and one of the walking tours was much longer than I expected, leading to some physical discomfort.Show more
  Traveled in April 2023
  

  Reply from: Europamundo

  Hi, We are very grateful for your feedback and anticipate the chance to have you join us in a future adventure. Europamundo team :)❤

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  Janelle

  March 9th, 2023
  This was a horrible experience. The miscommunication and delays made for an unpleasant experience. Day one, we...
  This was a horrible experience. The miscommunication and delays made for an unpleasant experience. Day one, we waited 45 minutes for our transfer for the hotel. The information board did not have details of our trip the following day. I had to contact the tour agency to receive these details. The tour guide Toni was very bland in his presentation and not as knowledgeable as I liked. He smoked while walking, and I am a non-smoker. I did not appreciate this. I also didn't realize this was a bilingual tour. I thought it was all in English. The English and then Spanish translation broke the experience for me. I didn't like we really didn't have much of a bond with other tour group members. Didn't like the format of rotating groups of people. The only saving grace was the local tour guides from the city: Yuri from Budapest and Sylvia from Prague. They were kind, clear and knowledgeable within their areas. The hotels selections were decent as well. Overall, I didn't really enjoy this experience. I will most likely not use this tour group again.Show more
  Traveled in March 2023
  

  Reply from: Europamundo

  Hi Janelle. We're sorry to hear about your negative experience during the trip. Your feedback is valuable and helps highlight areas that may need improvement. We apologize for the issues you encountered, including delays and the bilingual aspect of the tour that wasn't as expected. It's great to hear that some of the local tour guides had a positive impact on your experience. We appreciate your comments, and if you ever decide to explore future travel options, we hope you find a more satisfying and enjoyable tour. Europamundo team

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  Mildred

  May 27th, 2019
  I was expecting a 5 day tour as advertised. Day 1 (May 11 Saturday) I was picked up at Intercontinental Hotel...
  I was expecting a 5 day tour as advertised. Day 1 (May 11 Saturday) I was picked up at Intercontinental Hotel Budapest and transferred to Park Inn by Raddison on other side of Budapest. Hotel had no further information about when we would join the tour. We were told by Tour Radar that there would be informational poster in hotel lobby. Not there. Hotel is in an office building area of Budapest. Being a Saturday building were closed and no one walking around. We didn't feel safe just wandering, there was nothing to see in the immediate area, so we were stuck in the hotel for the rest of the day and evening. I spoke with someone Tour Radar and was told that we would be met Sunday morning at either 8 or 11 a.m. Tour was running late so we weren't picked up until noon. We would have stayed at the Intercontinental until Sunday morning if we had known we wouldn't join the tour until Sunday noon. The tour itself was good. Abdel was excellent and we'd tour with him again. The last day of the tour ended after breakfast on Wednesday May 15th at 8:00 a.m. We were left on our own to figure out transportation back to Budapest. I worked with the concierge at the Panaroma hotel booking a reservation from Prague to Budapest via train going through Vienna. Train from Prague to Budapest was very nice, clean comfortable. When we arrived at the Vienna train station we couldn't find information as to which track we should go to for the leg from Vienna to Budapest. I went to information and was told that we were to go to the bus station and take a bus from Vienna to Budapest. Certainly not what I expected. I barely made it to the bus before it left because I had spent so much time looking for correct train track. Once arriving in Budapest, there were no taxi stands around. We had to walk 2 blocks to locate taxi. Tour Radar and Europomundo to have much better communication with their guests. Instead of a 5 day tour of European cities, we were on tour only 2.5 days. We lost 2.5 days due to 1.5 days before tour picked us up and 1 day trying to get back to Budapest.Show more
  Traveled in May 2019
  

  Reply from: Europamundo

  Hello Greetings from Europamundo We apologize for the happened to you in the tour, and the inconveniences, we would like these wont happened. We really appreciate your messages, and we take note for all of this to get better. The location of our hotels is difficult to change them, because we have contracts with good tariffs for not being in the city centre, if not, prices will be higher and we should to be competitive in the market. But we always make the necessary revision of each hotel, to be a good hotel, good breakfast, and to be near of public transportation. Thanks Wendy from Europamundo

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  Sonia

  August 9th, 2018
  The whole tour was badly organised. Not impressed at all. I was left stranded all day in Budapest without any...
  The whole tour was badly organised. Not impressed at all. I was left stranded all day in Budapest without any information whereas I heard I could have done day tour. All included was a 1 hour trip on Danube, wow:( There was too much free time and no tour sightseeing info. Won’t be booking with you again. The tour guides didn’t speak English very wellzShow more
  Traveled in August 2018
  

  Reply from: Europamundo

  ello Sonia, receive a greeting from us. We are very sorry that we did not meet your travel expectations. Know that we always do our best to please our customers. We will consider your comments a lot. In the same way we are at your orders. Best regards.... Cynthia from Europamundo.

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  Eric

  August 2nd, 2018
  The tour was average because on arrival we spent 4 hours trying to find our accommodation, we were not booked into...
  The tour was average because on arrival we spent 4 hours trying to find our accommodation, we were not booked into the hotel we expected and we were not booked in to the hotel you expected us to be in. Also the hotel we stayed in in Budapest had no air conditioning and our fridge didn’t work even after asking for repairs to be made. The sightseeing was quite nice but we thought there was way too much free time, and waiting for the transfers back to the hotel were too lengthy.Show more
  Traveled in July 2018
  

  Reply from: Europamundo

  Hello Eric, receive a greeting. I am very sorry that the incorporation to the circuit was not ideal, and that some confusion with the hotels was created, that is something beyond our control. At the same time we are very pleased that you have enjoyed your tour in general. We appreciate your comments. Thank you very much and best regards.... Cynthia from Europamundo

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