12-Day Galapagos Expedition

Traveler Reviews

• M

  Marloes

  September 27th, 2024
  5.0
  AMAZING! the galapagos trip with Rebecca adventure travel is one i will always remember. The islands, animals and...
  AMAZING! the galapagos trip with Rebecca adventure travel is one i will always remember. The islands, animals and people are beautifull and the trip was great. Evrything was aranged perfectly from hotels, to transfers, the guides all spoke english. This is definetly a tour i can recommend to evryone!Show more
  Traveled in February 2023
  

  Reply from: Rebecca Adventure Travel

  Thank you so much for your wonderful review! We’re thrilled to hear that your Galapagos adventure was unforgettable and that you enjoyed the beauty of the islands, wildlife, and warm hospitality. We’re glad every detail was arranged to make your trip smooth and memorable. We hope to welcome you back on another adventure soon!

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• R

  Rex

  June 21st, 2023
  4.0
  I would say that overall, the tour was very nice. However, I did feel let down twice. The first time our morning...
  I would say that overall, the tour was very nice. However, I did feel let down twice. The first time our morning contact/escort showed up at our hotel without a taxi transportation. We walked about halfway to the pier before secured a taxi for us. We nearly missed our tour. Then our contact/escort to the inter-island ferry didn’t show up at all. Once we realized the escort was not coming, we secured our own taxi. We nearly missed the ferry. We were the last two passengers on board. This means we got the worst two seats on the boat. That may not seem like a big deal, but the waters were extremely rough, and by the end of the trip, I felt like I went 15 rounds with Muhammad Ali. I was exhausted. During that time, I tried to communicate with Rebecca tours, but heard nothing back. When we arrived on Isabella Island, I reached out again to expressed my disappointment and anger. They didn’t seem to care much. I decided to purchase an airline ticket instead of possibly experiencing another beating. They didn’t seem to care much at first. A couple of days later I reminded him of my plans and asked if they could somehow get a refund for the ferry tickets that were bought in advance. This time, they took action and booked long transportation from the airport to my hotel. This was in place of a refund for the ferry tickets. It was greatly appreciated. This act repaired by loss of confidence, and Rebecca tours. So this is why I gave four stars instead of five. Outside of those two incidents, the tour has been very nice.Show more
  Traveled in June 2023
  

  Reply from: Rebecca Adventure Travel

  Thank you for sharing your feedback about your recent experience with us at Rebecca Adventure Travel. We sincerely apologize for the inconvenience caused by the delays and miscommunication during your tour. Regarding the first incident with the morning contact/escort, we apologize for the lack of taxi transportation initially. We understand that this caused a delay and almost led to you missing the tour. We have addressed this issue with our partner to ensure that such situations are avoided in the future. We also apologize for the second incident where the contact/escort to the inter-island ferry did not show up. We understand the frustration and inconvenience this caused, especially considering the rough sea conditions. We would like to clarify that the delayed response to your messages was due to the limited signal in the Galapagos Islands, particularly in between islands and on Isabela Island. We received your messages once your phone connected to Wi-Fi later that evening. However, we acknowledge that this communication gap was a shortcoming and we apologize for any distress caused by the lack of immediate response. We assure you that your feedback is taken seriously, and we have shared your review with our partner to make them aware of the impact their actions had on your experience. We understand that your decision to purchase an airline ticket was driven by the concerns you had after the rough boat journey, and we apologize that we were not able to help you as quickly as we wanted to. We were checking the availability of the flight for you and then you informed us that you already purchased the ticket. We are glad to hear that the arrangement of long transportation from the airport to your hotel helped repair your confidence in our services. While we were unable to provide a refund for the ferry tickets, we took immediate action to ensure your convenience and comfort for the remainder of your trip. We appreciate your understanding and willingness to award us four stars despite the incidents you encountered. We take your feedback seriously, and we will use it to improve our services and prevent similar issues in the future. Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We value your feedback, as it helps us in our continuous efforts to deliver exceptional travel experiences. If you have any further concerns or questions, please don't hesitate to reach out to us. Best regards, Rebecca Adventure Travel

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• 

  Joseph

  December 31st, 2021
  5.0
  Except for the hassel of traveling in covid-19 times , the trip itself is one of my top 3, and I travel all over the...
  Except for the hassel of traveling in covid-19 times , the trip itself is one of my top 3, and I travel all over the world.. Everything was well done ,50x better than being on a cruise ship. Mingling and getting to know the locals one on one was priceless...Well done tour radar and Rebecca adventures......WELL DONEShow more
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  Traveled in December 2021
  

  Reply from: Rebecca Adventure Travel

  Dear Joseph, Thank you so much for your feedback, it really helps us to keep improving and doing the best for our guests. Hope you come back for another great adventure. Best regards, Rebecca Adventure Travel Team

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• C

  Carol

  December 26th, 2021
  3.0
  Overall I was disappointed with Rebeccas Adventure Travel service. I have done the cruise tour where you sleep on a...
  Overall I was disappointed with Rebeccas Adventure Travel service. I have done the cruise tour where you sleep on a cruise ship and now the island hopping by ferry and staying at hotels. When comparing options it would appear that island/ hotel is more economical but it is not. On Rebeccas Adventure, we only had breakfast provided daily which was at the hotel and the food was basic with no variety…same food everyday and if you don’t like what they served you went to a local restaurant and bought your own. Out of 12 days, lunch was provided 4 times so you bought lunch and dinner the remaining days. On the ship every meal was provided plus snacks and juices in between meals. Next out of 12 days we had 3- 3/4 days snorkeling days and 4 half day adventures the rest of the time we were on our own which meant, we booked day excursions out of pocket to fill in the afternoons and days when nothing was provided by Rebeccas. On the cruise ship, everyday, twice a day, we were snorkeling, going for walks, canoeing…..we were busy…but had enough time to also decompress. We had variety….whereas on Rebeccas basically, we did the same thing on each island…snorkel trip, bay tour and turtle exhibition. Also, on a cruise you have one naturalist who has a wealth of knowledge and you learn a lot. On Rebeccas, you have a different naturalist for every event, so you hear the same basic info over and over….ie why the blue footed boobies feet are blue or how many turtles have been released into the wild… Now about Rebeccas service….Wendy on San Crustibal was wonderful,…she met us at airport and thoroughly went over our schedule for each day..how we should dress and what to bring..she made sure we got to each of our events and stayed with us until we got off to our event ir aboard the ferry…..it was downhill from there the next island we had 5 different contact people who some did not even bother t o introduce themselves, we felt like we were an inconvenience. One dropped us off and chatted with the excursion host and left. The excursion host sat us on a low wall and proceeded to forget about us. Our tour left and when I reminded her we were still waiting she scrambled to find us another bay tour to join. On Isabela, it went downhill even further…..they changed our schedule from 7:30 am to an afternoon pick up with out letting us know, so we waited for an hour than asked the hotel, if they had a number for our Isabela contacts because we had no idea who to call…she finally was able to reach them and we were then told of the change. Another excursion included a snorkel which we were not told about so we were not prepared for that portion of the excursion, so we swam in our clothes…..not happy. Lastly, the place they took us to get equipped for our snorkel trip was on the outskirts of tiwn and the provider had limited fins and the wet suits were full of holes and patched together. Positives…the naturalist provided were quite knowledgeable, unfortunately we kept hearing the same info…the boat crews for kicker Rock, Santa Fe Island and losTuneles were great! These excursions were the highlight of the trip. Would I use Rebeccas again! Never! Would I book a cruise again….absolutely!Show more
  Traveled in December 2021
  

  Reply from: Rebecca Adventure Travel

  Dear Carol, We are really sorry to know that you have not enjoyed our tour. The 12 Day Galapagos Expedition Tour has mostly half-day activities and free afternoons to enjoy each island by yourself. Also, meals are described in the itinerary and provided during the tours. A cruise, as you are mentioning definitely has a different operation and travel style with full activities and all meals included. We are checking what happened with our coordinator in Santa Cruz and Isabela, your information help us to correct our procedures and our service quality. As soon as we have a feedback from them, we will let you know. Best regards, Karina - Rebecca Adventure Travel

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• N

  NelsondelaBastida

  March 25th, 2019
  5.0
  This 2 Day Galapagos Expedition 4 Islands tour, was just amazing, easy to book, no surprise fees! The Galapagos...
  This 2 Day Galapagos Expedition 4 Islands tour, was just amazing, easy to book, no surprise fees! The Galapagos Islands is paradise, thanks to rebecca adventure travel to have this amazing options!!Show more
  Traveled in February 2019