Northern Lights Exploration - 8 days

4 Reviews

Excellent

50%

Good

0%

Average

50%

Rather Poor

0%

Bad

0%

• LW

  Lucille
  Written on December 4, 2017

  5.0 - Excellent

  It was just wonderful from the moment we met our guide and visited the magical land of Iceland, each day bought new and exciting adventures. The weather was cold but we were prepared. Crampons were a necessity and the tour provided them for our boots. Waterproof, windproof clothes (like skiware) was necessary and much appreciated. Getting to see the countryside was awe-inspring and the sunsets spectacular. What more can I say.

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• AM

  Alicia
  Written on March 31, 2017

  4.5 - Excellent

  Amazing! Fast-paced and definitely not as much time to really get to experience everything we saw, but you get to see so much stuff, and do things you wouldn't get to do on your own. We saw much more than we would have on our own, and didn't even have to do any of the driving! Everyone was wonderful, things couldn't have gone smoother. Experience of a lifetime! Thank you.

  

  On The Go Tours commented on this review

  Dear Alicia, Thank you for taking the time to write about your tour in Iceland. We are glad to hear it was an experience of a lifetime. The great thing about this tour is that'll definitely see more than you could've done on your own so we are really glad you found that. As you said, best bit - you don't have to do the driving! We look forward to welcoming you on a On The Go Tours trip in the future. Best regards, On The Go Tours

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• MP

  Marilyn
  Written on January 24, 2017

  3.0 - Average

  I wish that I could gush about this experience, but there were too many parts of it that were not to my liking. First of all, the travel agency was a mish mash of numerous people, none of whom knew what information the other had already obtained. Consequently I was emailed and called numerous times for the same info. Not professional. The guide on my trip had a wealth of information that was delivered in a bored, monotone fashion without the least amount of enthusiasm. Such a waste. The driver was excellent, the bus well taken care of. The hotels were a mixture of perfect (the Icelandic Air) and totally miserable...The Center Plaza ( shower not working properly etc). Our tour was quite good but I found that the company did not compensate us for those events that were cancelled because of the weather. We were supposed to go on a cruise but were offered instead a trip to a tiny museum. The museum entrance fee certainly did not equal what we paid for the cruise yet we were offered a drink to compensate. Rediculous and cheap! The truth is, I would not recommend you or travel with you again. I have travelled the world for thirty years and yours was probable one of the worst companies I dealt with. Sorry to have to say this, but perhaps it will encourage you to improve in the future.

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• MS

  Marilyn
  Written on November 15, 2016

  2.5 - Average

  I loved the tour but was disappointed it wasn't all I expected. It was a northern lights exploration tour and I thought and( so did everyone else on the tour) that we would go out at night to where we could see the lights not from the hotel. We didn't see the lights because of that. We could have gone distances not too far away and in the dark and seen them. Our guide was passionate about the culture but not the lights unfortunately. The evenings were not what was advertised. There was never hot chocolate at midnight. There were too many lights around the hotels as well for good viewing, too much light from nearby towns. We spent to much time in museums and the tomato place and enogh time exploring outdoors like the black beach and along the waterfalls. I would have enjoyed more time watching the horses run, the short time there and short illustration was disappointing. We asked to be able to take photos of the horses and sheep in e paddocks or hills. Eventually the guide did a stop on the last day when it was raining and there were only a couple in the paddock at a stables. We wanted to see them in nature. I found the tour interesting and learnt a lot about Iceland but disappointed as a northern lights tour. The dinners at the hotels were exorbitant and no other choices. Meals in Reykjavik were great. The meal was so tiny th first night my son was starving and had to eat nibbles from the room. That meals was $68 AU!! We had a great group and mix of people of all ages. The blue lagoon was at night so we couldn't take good photos. It was just being in an ordinary pool. It would have been better to have gone in the afternoon. The bus windows were not cleaned until he last couple of days when I made a special request. I was disappointed we couldn't take photos or hardly see out the windows a lot of the time as they were so dirty. I would have thought the driver would clean the, every night but no. I would recommend a shorter tour next time and hire a car to go and see the lights on your own in future. It was an expensive tour for what we did. The skies were clear enough and activity good enough to have seen the lights many times. It is understandable if he weather wasn't favourable but it was if we had gone out searching for lights as the brochure led me to believe. We chose his tour to see the lights, not spend all our time learning about Iceland. It was very interesting and I loved that but that was not our main focus. Unfortunately I did not realise we linked in with GJ travel, we did their tour. You are better to save your money and go out with tours like super jeep where they will take you again and again until you see he lights and the voucher lasts for years. I was disappointed as well there were no hot tubs at the last place we stayed and we were there 2 nights. I wouldn't recommend this tour for northern lights I'm sorry.

  

  On The Go Tours commented on this review

  Dear Ms Stewart, Thank you for your feedback. We are sorry that elements of your tour of Iceland did not live up to your expectations and On the Go Tours would like to assure you that we take all feedback seriously. As such your comments have been passed back to our product team and we thank you for taking the time to write. Best regards, On The Go Tours

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