Scandinavian Capitals

Traveler Reviews

• S

  Sivaraj

  October 15th, 2025
  Dear Europamundo Team, I am writing to express my disappointment regarding the handling of my taxi fare refund...
  Dear Europamundo Team, I am writing to express my disappointment regarding the handling of my taxi fare refund request. I was never informed that the airport transfer service only covered a single pickup. Had I been made aware of this policy before booking, I would have reconsidered or made other arrangements. This misunderstanding appears to be a result of poor communication between your staff and the customer. I had clearly informed TourRadar about there being two separate arrivals, and I expected this information to be properly noted and communicated. It is disappointing that my refund request has been refused despite the miscommunication not being my fault. This experience has left me very unsatisfied, and unfortunately, I cannot recommend Europamundo to my family or friends based on this incident. I hope you will review this matter once again and take it as an opportunity to improve communication and customer service in the future. Sincerely, Sivaraj SinniahShow more
  Traveled in October 2025
  

  Reply from: Europamundo

  Dear Mr. Sinniah, Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the transfer service and understand your frustration. We regret that our communication did not meet your expectations. However, as previously explained, we did not confirm a second transfer as part of your tour package, and we are unable to refund a service that was not included in your booking. We genuinely value your feedback and will use it to improve our communication processes moving forward. Thank you for your understanding. Best regards, Europamundo team

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• I

  Igor

  July 7th, 2025
  Great beginner’s experience of Scandinavia. Our guide Lorenzo is the perfect professional. Great time managing, a lot...
  Great beginner’s experience of Scandinavia. Our guide Lorenzo is the perfect professional. Great time managing, a lot of details about local places and history in both English and Spanish. Highly recommended short tour in Scandinavia!Show more
  Traveled in June 2025
  

  Reply from: Europamundo

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they have the ability to create unforgettable memories for our passengers. Europamundo team :)❤

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• 

  Sue

  June 3rd, 2025
  The tour was with Europomonda and as an expected not actually in the list. They consistently miss the details of...
  The tour was with Europomonda and as an expected not actually in the list. They consistently miss the details of their own planning and are poor communicators of important details.Show more
  Traveled in May 2025
  

  Reply from: Europamundo

  Dear Susan, Thank you very much for sharing your thoughts with us. We would like to kindly clarify that the initial information, as indicated in the itinerary, is provided through posters placed at the hotel receptions, which are clearly visible for all passengers. Also, please note that there is no meet and greet with a guide on the first day of the trip, which is standard for our tours. Regarding dietary needs, Europamundo always does its best to communicate these requirements to hotels and restaurants in advance. However, once the guests are at the local restaurants, we unfortunately have limited control over their internal operations. We are truly sorry to hear about your experience and appreciate your understanding that this is something beyond our direct influence. We really appreciate your comments as they help us improve our services, and we hope that despite this, you enjoyed many other parts of your trip. Warm regards, Europamundo team

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• M

  Michael

  September 12th, 2024
  Although it was my first bus tour and am not sure whether I would travel like this again, I was able to enjoy this...
  Although it was my first bus tour and am not sure whether I would travel like this again, I was able to enjoy this tour. The route as well as the hotels were well picked (although IMHO too expensive/fancy for just one night each) and the itinerary was not as packed as expected. There usually was enough time to stroll around and get to see less-touristy places.Show more
  Traveled in August 2024
  

  Reply from: Europamundo

  Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. Exploring so many captivating destinations in a snapshot of time can be quite an adventure, and we always strive to include the perfect amount of time at each location for some in-depth discovery. Nonetheless, we value your feedback and will work with the relevant departments to ensure that the pace of the trip continues to ensure the best experiences for our guests going forward. With that said, we remain hopeful that your journey through Scandinavian Capitals was otherwise uplifting and for the chance to restore your full trust in Europamundo. Europamundo team :D❤

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• V

  Vanessa

  September 6th, 2024
  AWESOME! Our directors were AWESOME!!!
  Traveled in August 2024
  

  Reply from: Europamundo

  Hi, Thanks so much for reaching out! It's awesome to read that you enjoyed your time with us on the Scandinavian Capitals. Europamundo team :)❤

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• 

  Carol

  August 31st, 2024
  This tour started out badly when our transfer driver didn’t show up …another tour guide called the company for us and...
  This tour started out badly when our transfer driver didn’t show up …another tour guide called the company for us and we finally got underway 40 minutes later. There was no information posted as was promised and the tour guide never made an appearance as was expected. We just saw a brief notice saying time of departure only because we checked the desk before going to bed. Hotels were just places to sleep…very little in way of amenities. Sometimes rooms had not been cleaned and door keys did not work. Luggage had to be hauled down each. morning and hauled up each night. Tour guide seemed uninformed of available rest stop areas and restaurants…so no food was provided after breakfast, suggestions as to where to find food would have been appreciated. Directions at stops along the way were poorly given…printouts of points of interest or a map of the area would have been nice. I will never recommend this group and certainly never take another Tourradar tour.Show more
  Traveled in August 2024
  

  Reply from: Europamundo

  Dear Carol Woody, We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points to address the misunderstandings and help you better understand our service. Firstly, as indicated at the top of the itinerary, start times and other relevant information are communicated through an informational poster in the hotel lobby. It is essential for passengers to check this poster for any updates. Regarding the transfer and hotel cleaning issues, we did not receive any information about these problems during the circuit, so we were unable to assist you at that time. We apologize for any inconvenience this may have caused. Additionally, as stated in our general terms, we do not offer porter services, so passengers are responsible for their own luggage. Meal times are free, and while the guide does not suggest restaurants, passengers have access to a specific section about meals in the link provided with their trip, where restaurant recommendations can be found. We regret if this information was not adequately explained to you. For suggestions on what to do in the cities visited, the “My Trip” link provided by your travel agency before the circuit is available. We apologize if the use of this link was not explained to you. We appreciate your feedback and will take your comments into account to improve our services in the future. If you have any further questions or need additional assistance, please do not hesitate to contact us. Best regards, Europamundo team

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• A

  MEGANO

  September 25th, 2018
  I enjoyed many parts of the tour and thought Carolina was a very good guide. I would have liked to have been able to...
  I enjoyed many parts of the tour and thought Carolina was a very good guide. I would have liked to have been able to access a more detailed itinerary from the website prior to booking so that Id have known the we only had a few hours in Oslo, which I felt was far too little time. The tour guides in Oslo and Stockholm were clearly knowledgeable, but their English language skills were lacking somewhat. My largest complaint about the conduction of the tour was the final day in Stockholm in which we had a guided tour for the whole group that ended very abruptly. I had not signed on for the extra/optional second part of the tour, but Id assumed I would be dropped off at the hotel after the initial part of the tour concluded. Instead we were essentially abandoned without any notice or explanation in a part of town that was a few miles away from the hotel. I would have appreciated it if wed been told in advance that we would not be returned to the hotel so that I could have planned accordingly. The hotel selections were very good, and the breakfast included with those hotels was very delicious. Show more
  Traveled in September 2018

  Review collected by Europamundo
  

  Reply from: Europamundo

  Thanks for the amazing review Scandinavian Capitals , we are so happy you enjoyed your time with us in Oslo ! . Europamundo team

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• 

  Rachael

  July 28th, 2024
  It was a fun tour. I liked all the places we went
  Traveled in July 2024
  

  Reply from: Europamundo

  Thank you for taking the time to review your Scandinavian Capitals, we are so happy you loved it, a hidden gem! Europamundo team ❤

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• 

  faith

  July 8th, 2024
  I went with my whole family, we had a blast. Our tour guide was very knowledgeable of all the places we went to, she...
  I went with my whole family, we had a blast. Our tour guide was very knowledgeable of all the places we went to, she was funny, and such a caring person. The only thing I'd have to suggest to others is probably spend an extra day in Copenhagen and Sweden before and after the tour because you don't have enough time in the tour to explore, it's quite rushed.Show more
  Traveled in June 2024
  

  Reply from: Europamundo

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us. Europamundo team :)❤

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• P

  Prasanna

  March 8th, 2024
  We had booked a tour but ran into difficulties. The customer care displayed by Europamundo team is highly...
  We had booked a tour but ran into difficulties. The customer care displayed by Europamundo team is highly commendable. We sincerely look forward to travelling with you some day when our circumstances change. Thanks again,Show more
  Traveled in March 2024
  

  Reply from: Europamundo

  Your review has been appreciated and we are eagerly anticipating the chance to meet you on your future journeys. We're thrilled that you had such an incredible experience with us. Europamundo team :D❤

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