The hotels were so far away feom the city that it was almost ridiculous. And when questioned why was that the case,...
Thanks for sharing with us your Feedback. We really apologize for the sad impression you had in part of the tour. Regarding the hotels, we would like to inform you that all the hotels in which you were accommodated were from our catalogue and all were 4* properties except the one in Zurich as you can check at the webpage of each hotel. Let me also inform you that the number of stars attributable to hotels varies considerably from one country to another. In Germany, a room needs to have 14m2, bathroom with amenities, television, telephone, etc. ... in Italy, with 6m2, basic bathroom and breakfast are considered both 4 stars. This is based on a law which inspires the tourism data, visitors per year, cultural offers etc.
Regarding the location, we have indicated in our Terms and Condition as well as at My Trip link in General Information Section for you that in some cases the hotels are always well connected to the public transport:
http://www.europamundo-online.com/miViaje/EM011988/DESTINOSRADAR/
Location and comfort: Europamundo has selected hotels that offer the necessary comfort and location to allow you to enjoy the city where you are staying. There may be differences in the degree of comfort and the location, depending on the cities in question. However, barring exceptional circumstances, the hotels are always located in the centre of the cities visited or close to the centre, and in other cases they may be on the outskirts of the city, but always with good public transport connections to the city centre. We select our routes with the aim of offering excellent value for money.
The breakfasts are usually cold buffet breakfasts, which normally include coffee, juice, bread, butter, jam, pastries, cheese, ham, cereals and fruit. Some hotels may offer a continental breakfast, consisting of white coffee, fruit juice and bread and butter/jam or pastries.
Breakfast: the breakfasts are usually cold buffet breakfasts, which normally include coffee, fruit juice, bread, butter, jam, pastries, cheese, ham, cereals and fruit. Some hotels may offer a continental breakfast, consisting of white coffee, fruit juice and bread and butter/jam or pastries.
For practical and organizational reasons, in some hotels, the group has breakfast in rooms specially organized for groups at the times reserved for them.
In some hotels, the internet has good coverage at some places and not in other but if you had informed about it to the hotel staff , they would have given the solution but now it’s too late. We also want to add , in some hotel it´s a courtesy and in others, it had to be paid.
About our guides, we want to inform you that Europamundo has more than 300 guides in our team with different profiles. Sometimes our guides are insistent in reminding passengers of the importance of punctuality in our trips, so part of the job of our guides sometimes a bit ungrateful due to the enforcement of these time- tables. We apologize if you felt pressurized in this aspect and found our guide´s work not satisfactory, we remind you that you can send us your feedback and evaluate all our services in our online questionnaire for the quality survey that is accessible in the above-mentioned link included in your voucher.
In these surveys the satisfaction of our passengers with the various guides reflected, and if we find that someone doesn’t get positive results we´ll take necessary measures so that this type of mistake never happens again. We guarantee that for Europamundo is essential to offer the best to our passengers and we work constantly to give it. We consider that the guide´s figure is vital to represent our company during the tour.
As you might already know, our tours are International ; they are available for everybody. In 2017, we received 150,000 passengers of 51 nationalities and the tour leader had to take care of the entire group and in general.
We would like you to remind again you that for us your opinion is very worthy, we kindly request you to send us your feedback about your entire tour as it helps us to improve our services which is very important for the proper prestige of our company
We hope the final balance of your trip was positive.
Thanks for your comprehension.
Kind regards,
Cynthia from Europamundo
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