Our tour was from Paris, to Normandy, to Brodeaux and back to Paris. The hotels were terrible. Dirty, cheap, broken...
We would like you to send our most sincere apologies for the inconveniences you may have experienced during your trip “France and Switzerland” last April 2019.
At Europamundo Vacations, we take pride in ensuring our customer’s satisfaction and we regret we have not met the expectations this time.
In relation to hotels, all the information is available in the brochure and on the www.europamundo.com website. Although it indicates the category of the foreseen hotels, you can consult on the “My trip” website link before starting the circuit. Europamundo has selected hotels that offer the necessary comfort and location to allow you to enjoy the city where you are staying. The hotels where they stayed during their tour , the majority were 4* and 5* properties. We understand that the number of stars attributable to hotels varies considerably from one country to another. This is based on a law which inspires the tourism data, visitors per year, cultural offers etc. The same is indicated in My Trip :
Location and comfort: Europamundo has selected hotels that offer the necessary comfort and location to allow you to enjoy the city where you are staying. There may be differences in the degree of comfort and the location, depending on the cities in question. However, barring exceptional circumstances, the hotels are always located in the centre of the cities visited or close to the centre, and in other cases they may be on the outskirts of the city, but always with good public transport connections to the city centre. We select our routes with the aim of offering excellent value for money. Our hotels are not luxury hotels. Bear in mind that the official categories and the sizes of the beds and rooms vary, depending on each country, and they are assigned by the competent tourist organisations of each country. Your room will always have a private bathroom, a TV, etc. In many cases, it will also have a mini-bar, a safe deposit box and a hairdryer. Some hotels, mostly those in northern Europe, have no air conditioning system, or the local legislation may establish the dates permitted for its use. On
Our hotels are not luxury hotels. Bear in mind that the official categories and the sizes of the beds and rooms vary, depending on each country, and they are assigned by the competent tourist organisations of each country.
You can find the overall hotel rating by guests in two different websites of tourism that are very popular (Booking & Trip Advisor) with overall scores of 8 out of 10 and 3.8 out of 5. Even, we also ask our passengers from all our world to fill the online questionnaire after finishing their tour for quality control for improving our services every day. Our passengers have rated this hotel 3.95 out of 5. We have been working together with these properties sending our groups for many years with excellent reviews from our passengers from all our world.
We encourage our customers to contact the Front Desk staff or through our guide in case of incident at any time during your stay, so they had checked it at that moment and would have solved your problem and be able to avoid such as room change or any general assistance to help customers satisfaction and comfort. Please, remember that you have in the voucher an emergency phone service that answers calls 24/7.
Related to breakfasts, they are usually cold buffet, which help choosing customers themselves their choice preferences and normally include coffee, fruit juice, bread, butter, jam, pastries, cheese, ham, cereals and fruit. Some hotels may offer a continental breakfast, consisting of white coffee, fruit juice and bread and butter/jam or pastries.
Our staff try our best providing the best service at the best level and we apologize you may have received a different impression. The human quality is essential for you to feel welcome. On all our tours in Europe are specially chosen because of their vast knowledge of the region, their experience and their language qualifications. Our three guides on this tour have overall 4,20 out of 5 rating scores from all our passengers around the world. We guarantee that for Europamundo is essential to offer the best to our passengers and we work constantly to give our best. Europamundo considers that the guide´s figure is vital to represent our company during the tour, and our guide´s department is working on this, offering different courses including language programs courses and we constantly follow their progress and work.
We offer multiple options and itineraries at very competitive prices and our aim is striving to achieve the best quality/price in the market, therefore we offer a wide range of tours, from essential to extensive tour programs which may vary from including transfers, meals, ticket admissions, shows, depending on the selected tour, or it is also available to add extras before and/or during the tour always at your entire discretionary choice / decision.
It is possible that sometimes our guides are insistent in reminding passengers of the importance of punctuality in our trips, and sometimes they have to be less flexible. We request you to understand that there are a number of services reserved for this closed schedule and our drivers have to meet driving hours, so that the delay of a passenger can be very problematic for the proper development of the trip. In this aspect, part of the job of our guides is the enforcement of these time- tables. We apologize if you felt pressurized in this aspect and we really very grateful for understanding this thing.
We sincerely apologies for the inconvenience you might have experienced, and we hope that there is a problem of erroneous expectations.
In Europamundo, we really consider our passengers´ feedback, as it helps us to improve our services day by day. For this is the reason, we appreciate if you would fill our online feedback form following this link:
http://www.europamundo-online.com/miViaje/cuestionarioPasajero.asp?Cod=6%5C%3F%40FBCG
We reiterate if you would please accept our sincere apologies for this sad impression, sometimes they are beyond our control and we hope you can consider travelling with us once again as this is not the way we want you to think about our services.
Sincerely,”
Europamundo
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