Magic Carpet Tour

15 Reviews

• AA

  ANSHA
  Written on November 10, 2018

  4.0 - Good

  Good tour would recommend it Met some amazing people !

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• SP

  Siew
  Written on October 31, 2018

  3.5 - Good

  Tour was good and it would be fantastic if we had more time in Ankara, maybe a night.

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• A

  Anonymous
  Written on September 25, 2018

  4.0 - Good

  It was a wonderful tour. I am especially grateful to our guide Tuche who made the tour very much enjoyable and amazing. Unfortunately in some hotels we had problems with broken equipment and the food was not proper.

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• SL

  Siu
  Written on March 26, 2018

  4.0 - Good

  Serdar is excellent, food is good, hotels are good

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• DO

  D.M./
  Written on October 27, 2017

  1.5 - Rather poor

  As an american citizen, I was unable to go. There is a recent diplomatic freeze on american citizens traveling to Turkey. This situation is urgent, unprecedented and at the time of my trip, was escalating. I could not receive a refund. I did not feel... Read more

  

  Fez Travel commented on this review

  Firstly we’d like to thank you for taking the time to post our feedback. We value customers feedback as it helps us to constantly improve. Indeed both the American and Turkish governments stopped issuing visas to the other countries citizens near your departure date. As a result, you cancelled 10 days prior to departure. According to our Terms and Conditions there is no refund where a booking is cancelled between 0 and 13 days of departure. TourRadar’s Terms and Conditions are no refund if cancelled less than 30 days before departure. However, as this situation was out of the control of either of us it falls under ‘Force Majeure’, “unforeseeable circumstances that prevent someone from fulfilling a contract.” This should be covered by your compulsory travel insurance. We would dearly like to see you here in Turkey on one of our tours. And if your insurance company doesn’t cover you we would be more than happy to have you on any future departure of this tour.

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• 

  Mercedes
  Written on July 31, 2017

  5.0 - Excellent

  Turkey us beautiful and the tour is great. However, we had 3 tour guides in one week. First guide in Istanbul was not good. I left from the city tour because ir was a waste of my precious time un the city. Second guide treated us like childrenand,... Read more

  

  Fez Travel commented on this review

  Thank you so much for taking the time to pass on your feedback to us, it's helps us to continually improve our services. We thank you for the 5 star rating and we are very happy you enjoyed the tour over all. Regarding your issue with the guide, as you note as soon as the issue was brough to our attention whe was replaced immediately. We have not received any complaints or feedback from other members of the group. If you would like to share more information with us, please feel free to contact with me from canank@feztravel.com

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• BD

  Brent
  Written on April 19, 2017

  3.5 - Good

  The tour guide was excellent, he went out of his way to do everything required, plus other things over and above what he was obliged to do, a lovely man. Give that man a pay rise. The bus drivers too was lovely, despite not being able to communicate with... Read more

  

  Fez Travel commented on this review

  Hi Brent, Really sorry for our mistake with your accommodation pricing, I have talked with our operation clerk and Cengiz (your tour guide). They did make a mistake with your accommodation price and gave you 190 TL including transfer for your Bodrum airport. Cengiz said he was trying to organize your extra night accommodation and transfers for the other people who are returning with flight from Cappadocia. So our operation clark mixed up and give you full rate including airport transfer. As you mentioned, we have charged you 70 TL more and we would like to sort it out. We are absouletly sorry for it but it will be quicker if you would contact us when you found out the difference. I will email to you and hope to sort it out shortly.

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• 

  Cecilia
  Written on December 8, 2016

  4.5 - Excellent

  The whole tour of 10 days inTurkey was well run, our guide Ahmet Saglam has in-depth knowledge and stories of every site, and he has a easy going personality. We were just a small group, the van they provided was efficient and roomy. we had no problem... Read more

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• TA

  TAREQ
  Written on November 16, 2016

  3.0 - Average

  Well it was a good experience touring around turkey, i saw alot interesting places , historical and natural, but I didn't like most of the hotels , like some of them is in the middle of no where and some is saying they are 5 stars and there not ! , and i... Read more

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• 

  Cecilia
  Written on October 14, 2016

  4.0 - Good

  The tours are well organized, most hotels are good. Our guide Ahmet Seglam (?) Is very knowledgeable, and friendly. Speaks English fluently. Some times we were rushed a bit, but I think he did the best he can to fit everything included in 10 days.... Read more

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