SPECTACULAR RHINE, Cologne – Strasbourg-Basel – Cologne

Traveler Reviews

• F

  Frank

  October 10th, 2025
  5
  A great experience. Great value. Personnel very helpful and friendly. Cleanliness was great. Bar and wait staff...
  A great experience. Great value. Personnel very helpful and friendly. Cleanliness was great. Bar and wait staff attentive. Food was perhaps a little to salty to our liking, but otherwise good (four stars). House wine and draft beer were quite enjoyable. In all, the experience was better than expected, so who knows if we won’t take a different Crucevita cruise?Show more
  Traveled in September 2025
  

  Reply from: Crucemundo

  Dear Franciscus, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

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• J

  Joyce

  October 6th, 2025
  4
  From Basel to Amsterdam, we were well taken care of. The crew were wonderful and the food diverse and well prepared....
  From Basel to Amsterdam, we were well taken care of. The crew were wonderful and the food diverse and well prepared. Lived the tours.Show more
  Traveled in September 2025
  

  Reply from: Crucemundo

  Hi Joyce, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

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• J

  Joanna

  September 12th, 2025
  4
  Service and food were very good. The tour guide is good, information in English is a bit "scattered" because she...
  Service and food were very good. The tour guide is good, information in English is a bit "scattered" because she speaks more in Spanish to most of the group. She is polite and communicate well.Show more
  Traveled in August 2025
  

  Reply from: Crucemundo

  Dear Joanna, Thank you for your feedback. We're happy to hear you enjoyed the service and food. We appreciate your comments on the tour guide and will work on improving the balance of information for English-speaking guests. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

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• 

  Sharon

  May 24th, 2025
  5
  Cabin was great. Staff very friendly and efficient and helpful. Cruise was great.. included a day of sightseeing...
  Cabin was great. Staff very friendly and efficient and helpful. Cruise was great.. included a day of sightseeing whilst cruising. Small ship was a bonus.. very relaxing. Recommend cruise and Crucimundo to everyone.Show more
  Traveled in May 2025
  

  Reply from: Crucemundo

  Dear Sharon, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your cabin and found our staff friendly, efficient, and helpful. It’s wonderful to know you appreciated the sightseeing opportunities and the relaxing atmosphere of our small ship. Your recommendation means a lot to us, and we truly appreciate you sharing your positive experience with CRUCEMUNDO. We look forward to welcoming you on board again soon! Cruce team

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• D

  David

  May 19th, 2025
  5
  My wife and I enjoyed the Treasure of the Rhine cruise on the MC Crucevita through Crucemundo. The crew was great,...
  My wife and I enjoyed the Treasure of the Rhine cruise on the MC Crucevita through Crucemundo. The crew was great, after the first day they knew our preferences and treated us like they had known us for a longtime. They were pleasant, courteous and responsive. The level of service was perfect, attentive without being smothering. Special shout out to Hadi, Niko and Pavo. The ship was clean, and we never felt crowded or overwhelmed. We had space to enjoy the cruise and still interact with fellow passengers. Julia the cruise director was a breadth of fresh air, organized, customer focused and provided a historical perspective on our ports. We enjoyed the musical entertainment in the lounge provided by the talented George. The food was very good; the Halibut was amazing! Our room was kept clean, and was serviced when we were away, the only negative during the entire cruise was the water carafe in the room was not filled often and needed to have some cover placed over the top. We were hesitant to book a cruise through a company that we had never heard of, but everything was handled with care and a focus on making the customer happy. The staff anticipated our needs and were proactive in meeting them. If you are looking for a river cruise that is casual not stuffy and is customer focused, I would recommend Crucemundo!Show more
  Traveled in May 2025
  

  Reply from: Crucemundo

  Dear David, Thank you so much for your detailed and heartfelt review! We’re thrilled to hear that you and your wife enjoyed the Treasure of the Rhine cruise aboard the MC Crucevita. It’s wonderful to know that our crew made you feel at home so quickly and that you appreciated their attentive, friendly service—special thanks will certainly be passed along to Hadi, Niko, and Pavo! Thank you for your constructive feedback regarding the water carafe in your room; we truly appreciate suggestions that help us improve our guest experience. We understand the hesitation in booking with a new company, so your trust and satisfaction mean the world to us. Your recommendation is the highest compliment we could receive. We hope to welcome you back for another memorable river cruise with Crucemundo in the future! Cruce team

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• L

  Lena

  October 17th, 2024
  1
  - Cabin rooms smelled like sewage, especially ones without open windows. - Two twin beds in main cabins are...
  - Cabin rooms smelled like sewage, especially ones without open windows. - Two twin beds in main cabins are pull-down beds and are 3 feet away from each other by design. - Staff was not fluent in English nor Spanish. However, they did put in some efforts to accommodate the guests. - There was no telecoms in the cabins, so it was easy for guests to miss the announcements. - Cruise Director Julia was terrible in providing excursion agenda information. She didn’t clarify what were included and what were not in the tours. She had the hightlights of the city on the back of the program papers without saying that they were not included in the excursions and that led the guests to wrong expectations towards the excursions. - Guests had to haul their luggage on board without any help and when the luggage are handed to staff, they didn’t mark our luggage with our room numbers or anything and just put them together in the pile. That gave us a very uncomfortable feeling of having them mixed up or lost. - We had meal drink packages, but didn’t get our glasses re-filled or tended professionally enough at the table. We had to look for the wait staff and wave him over to let him know that our glasses were empty. - On-board entertainment programs were poor. Only about 45’ minutes of violin performance and a quick napkin folding “show”. - Guests were not informed about the Prirate Themed dinner until one day before the event and all guests had already been on board. Most guests couldn’t participate even they wanted to because they couldn’t get the costumes or props in time within a very limited 3 hours to shop while such time frame was supposed to be used for our city visit. Quite a disappointment to many. - The arrival destination was a misleading information. The ship did not arrive in Amsterdam as written on the itinerary when we purchased the cruise. It was only mentioned after we boarded. The final destination was Zaandam, which is about 20 kilometers away from Amsterdam. The guest were not provided any kinds of transportation to Amsterdam at the time of disembarkation. That was so unexpecting and disappointing to most guests. We were all very frustrated to have to make new arrangements for our own transportation to Amsterdam because most of us booked our accommodations or transportation in or from Amsterdam. Cruise Director Julia said that the reason they were not be able to stop in Amsterdam was because of some issues that had been going on since three years ago. Guests were left wondering why the cruise operator did not inform the guests accordingly if they knew Amsterdam was not the arrival destination, especially this was an issue for at least 3 years. We felt like we were fed with misleading information on a lot of things. Such a big disappointment overall!!Show more
  Traveled in September 2024
  

  Reply from: Crucemundo

  Dear Lena, Thank you for your feedback. We’re glad to hear you appreciated our staff's efforts. We apologize for the odor in your cabin, and we've forwarded this concern to our maintenance team for resolution. We understand your comments about staff language skills and will continue to improve communication. Regarding the excursions, we offered them for FREE and will strive to provide clearer information in the future. We appreciate your understanding in this matter. Please note that our offer explicitly stated live music in the evenings, and while we aim to create a pleasant atmosphere, specific performances or entertainment were not promised. The Pirate-themed party was intended as a surprise, and participation in costumes was not mandatory. We aim to create memorable experiences and value your feedback on this. Finally, due to regulations, non-electric engine vessels cannot dock in Amsterdam, which necessitates larger ships docking in Zaandam. We understand the inconvenience this may cause. We appreciate your input and hope to provide a better experience in the future. Sincerely, Crucemundo

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• A

  Algis

  October 16th, 2024
  4
  This was a great cruise overall. In particular the staff were fantastic, the food provided was plentiful and...
  This was a great cruise overall. In particular the staff were fantastic, the food provided was plentiful and delicious, the stops chosen, tours given and tour guides provided were excellent and the boat was lovely. There were also a few negatives though. In particular I really objected to being charged €10 for 1Gb or 1 day whichever expired first for relatively slow WiFi. We've been travelling around the world now since March. We've been To 28 countries and stayed at 92 different hotels and hostels, some very basic. Every single one, with the only exception of the Crucivita, offered free WiFi. It wasn't always fast or reliable but it was always free. On our cruise, my wife and I found ourselves skipping parts of the tours in Strasbourg, Heidelberg, Cologne and Amsterdam so we could catch up with events on social.media when we walked through free WiFi hotspots in cities, often near cafes but sometimes not. I started really resenting having to do that. It left a bad taste in my mouth that the cruise tried to get money from.us in this way. Another problem was the fixed seating arrangements for lunch. The four Americans we shared a table with 15 times throughout the week were nice folk but it really put a strain on our civility when we found out, half way through, that they were Trump supporters. It would be good if there was an option to sit at a table of your choice for some meals or something. Finally, our room was towards the back end of the boat and so we had the engine noise pretty bad some nights. But overall, it was great. Thank you.Show more
  Traveled in September 2024
  

  Reply from: Crucemundo

  Dear Algis, Thank you for your detailed feedback and for sharing your thoughts about your recent cruise with us. I’m delighted to hear that you found the staff fantastic, the food plentiful and delicious, and the tours and stops well-chosen. We take great pride in delivering a memorable experience, and I’m glad that, overall, you enjoyed the journey. Regarding the fixed seating arrangements, these are in place to accommodate guests with allergies and dietary restrictions. By maintaining a set seating order, we can better prevent cross-contamination in meal preparation and ensure a safer dining experience for everyone. I understand that this may have affected your experience, and I appreciate your understanding of why it is necessary. As for the room location and engine noise, I apologize that it disturbed your sleep at times. Since you chose the budget-friendly F category room, it is closer to the engine, which can contribute to noise levels. I understand your frustration with the WiFi charge. We will certainly review this feedback as we work to enhance our services for our guests. Thank you again for your feedback and for choosing to sail with us. We hope to welcome you back on board in the future, and we’ll strive to make your next experience even better. Best regards, Crucemundo

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• 

  Paul

  October 10th, 2024
  5
  The trip was just fantastic!
  Traveled in September 2024
  

  Reply from: Crucemundo

  Hi Paul, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo

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• 

  Karel

  October 7th, 2024
  5
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  Highly recommended cruise!
  Traveled in September 2024
  

  Reply from: Crucemundo

  Dear Karel, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

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• 

  Tamas

  October 6th, 2024
  5
  excellent value, clean, well organized, highly recommend to everybody.
  Traveled in August 2024
  

  Reply from: Crucemundo

  Dear Tamas, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo

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