Untraditional Egypt - 6 Days

Traveler Reviews

• H

  HT1.0•December 2019
  I joined the tour with Untraditional Egypt - 6 Days. operated by ToBadaa. Three guide at Cairo, Luxor and Aswan were...
  I joined the tour with Untraditional Egypt - 6 Days. operated by ToBadaa. Three guide at Cairo, Luxor and Aswan were well known about the egyption history and very helpful. However, the tour was un-organized and I was disappoint about this tour with followings. 1. The discrepancy between the plan to visit on web and reality. 2. The discrepancy of the cost 3. Terrible support from the agency and tourradar online 1. The discrepancy between the plan to visit on web and reality Basically the whole plan was so rough and not mentioned which hotel to stay and which train to take on and which date is... even the guide did not know. Everyday I had to contact to the agency directly where to visit and when, then I had to explain the guide of it, which was very complicated and embarrased. 2. The discrepancy of the cost The tour included 5 lunches, but the guides were not informed of it. I had to explain it of the guide everytime to let them pay my lunch, which was seriously embarrased and annoying. The last day, the lunch was supposed to be paid by the driver not the guide, but the driver refused it and tried to pay less. Lastly, the lunch was paid by the driver but it was so stressful. 3. Terrible support from the agency and tourradar online While all guides were super helpful but the on-line support by ToBadaa and Tourradar were terrible. They were just communication receiver, but were not helpful to try to solve the problems at all. Tourrader is the commervcial window for this trip, but they told that they were just a agent so that they were not able to handle the tour details to the agent. The agent provides the on-line supports, but sometimes they got silence. To visit Egypt was the most highliest trip for me, but with ToBadaa and Tourradar, this trip was not good memories with poor organization. All local guides were fantastic, so that I am very sad and disappointed about poor work at ToBadaa and Tourradar. If you dont want to have less stress on the trip, better to ask other agent or on-line site.Show more
  Traveled in November 2019
  

  Reply from: ToBadaa

  Dear customer, Thank you for sharing this with us. Your feedback helps us to continue improving our tours to the best they can be. We apologize that our service did not satisfy your expectations. We always aim to deliver the best experience we can and the fact that we failed to do so during your visit to Egypt with us makes us feel very disappointed! We will make sure that we work on all three points mentioned in your review and do anything in our power to prevent them from happening again in the future. We would like to mention that we didn’t receive the accurate name of your Hotel as you didn’t inform which branch you’re staying at. As for your tour guide, following your expressed concerns with her inability and lack of preparation for the tour, we've decided to part ways and stop working with her. This is only a small part of our strategy to make sure that every tour guide is well informed with our programs. And we apologize as it wasn’t clear that your lunch only includes Day 2,3,4,5 and 6, not on Day 1. We will use the feedback to make us better and to ensure this doesn’t happen again. Again, thanks for taking the time to write the review and bring these important points to our attention. All the best," Please don't hesitate to contact us for any additional information or assistance you may require from our side. Kind regards,

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