- Number of tours
- 21
- Age Range
- 6-120
- Number of reviews
- 7
- Response rate
- 100%
- Response time
- 11 hours
ToBadaa Reviews (7)
Write a reviewMichelle h
6 days Private guided tour ~ Sri lanka ;Solo ;Group ;Couple
Written on January 20th, 2024TourRadar used Sri Lanka tour company named Tobadaa was terrible! They deserved 0 start rating. I had 1/13-1/18 6 days tour, I booked itinerary clearly stated …Read moreToBadaa commented on this reviewDear Valued Customer, We are truly sorry to hear about your recent experience with our company. Your feedback is extremely important to us, and we take it very seriously. We understand that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment this may have caused. We are committed to providing exceptional service to all of our customers, and we strive to ensure that every tour meets the highest standards of quality. We have already Took strong action in the matter to determine the root causes of the issues you encountered. We are taking steps to address these concerns and implement measures to prevent similar incidents from happening in the future. We would like to offer you a [Offer, such as a future tour, a discount] as a token of our apology. We hope that this gesture will help to restore your trust in our company. Once again, we sincerely apologize for any inconvenience or distress you may have experienced. We are committed to improving our services and ensuring that all of our customers have a positive experience with Tobadaa. Thank you for bringing these issues to our attention. Sincerely, ToBada teamEixa
Written on January 11th, 2024I am reposting previews review with additional details. Before purchasing this tour, we asked the agency details about the hotel class we would be staying in as…Read moreToBadaa commented on this reviewDear Valued customer, We are sorry that the hotel didn`t met your expectations, as we always work for the customer satisfaction, which we failed to deliver during your trip with us in Bali. We tried many times to reach you in order to make it right but you were unreachable, during this very high season it is not easy to make changes, hope you understand, and we will be waiting to retry our service so we can show you our real values and hospitality.Eixa
Written on December 31st, 2023The tour agency booked us in a below par hotel and provided us with a a driver that barely spoke English instead of a tour guide.ToBadaa commented on this reviewDear Valued customer, Thanks for your comment, he was only the driver to do the pickup from the airport and then to the hotel check-in, the guide was waiting to start your tours afterward. and for the hotel, we tried to offer you an upgrade for the room just for your satisfaction but you rejected it. However, we work hard for our customer satisfaction, and we want to let you know that this will never happen again. Thanks, ToBadaa teamthomas
Written on September 20th, 2023AMAZING VALUE. Great driver and accomodationToBadaa commented on this reviewMr Thomas, Thanks for your kind words, We are really happy that you enjoyed our tour, that`s what we are working for! stay SAFE AND HEALTHY :)Alex
Written on June 14th, 2023Excellent value for the DIY inclined traveller. They set up an excellent itinerary, and provide the driver, hotel and logistical support. The last few tours…Read more- J
Anonymous
Written on December 25th, 2019Highly recommended Company!ToBadaa commented on this reviewDear Mr/ Johan, We are so glad that you enjoyed our tour during your stay in Egypt! Thank you so much and hope to see you again. Sincerely, ToBadaa Team - H
Anonymous
Written on December 11th, 2019I joined the tour with Untraditional Egypt - 6 Days. operated by ToBadaa. Three guide at Cairo, Luxor and Aswan were well known about the egyption history and v…Read moreToBadaa commented on this reviewDear customer, Thank you for sharing this with us. Your feedback helps us to continue improving our tours to the best they can be. We apologize that our service did not satisfy your expectations. We always aim to deliver the best experience we can and the fact that we failed to do so during your visit to Egypt with us makes us feel very disappointed! We will make sure that we work on all three points mentioned in your review and do anything in our power to prevent them from happening again in the future. We would like to mention that we didn’t receive the accurate name of your Hotel as you didn’t inform which branch you’re staying at. As for your tour guide, following your expressed concerns with her inability and lack of preparation for the tour, we've decided to part ways and stop working with her. This is only a small part of our strategy to make sure that every tour guide is well informed with our programs. And we apologize as it wasn’t clear that your lunch only includes Day 2,3,4,5 and 6, not on Day 1. We will use the feedback to make us better and to ensure this doesn’t happen again. Again, thanks for taking the time to write the review and bring these important points to our attention. All the best," Please don't hesitate to contact us for any additional information or assistance you may require from our side. Kind regards,
Contact our Travel Experts
+1 844 311 8331
24/7 Support
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!