New England's Fall Foliage (Classic)

Traveler Reviews

• C

  Carolyn1.0•January 2024
  Very disappointing tour. Only 1 day out of 7 actually stuck to the advertised itinerary. Very little time to explore...
  Very disappointing tour. Only 1 day out of 7 actually stuck to the advertised itinerary. Very little time to explore places, bus got lost on more than one occasion, activities were cancelled with no adequate alternative and our highlight hotel was swapped for a very poor alternative, miles from anywhere, which meant extra hours on the coach instead of seeing the area. We complained and have had absolutely no satisfaction. They admit the tour was disappointing but will not even consider any sort of refund or compensation. Don't use this company if you want the advertised holiday. They apparently have the right to change as much as they want without any comeback.Show more
  Traveled in October 2023
  

  Reply from: Insight Vacations

  Thank you for your review. We have taken note that our Guest Relations Department has been in touch with you. We understand that planning and saving a long time to book a once-in-a-lifetime vacation entails a significant investment. We regret if the goodwill gesture offered to you does not meet your expectations. However, we hope you will still consider taking advantage of the discount and enjoy an authentic Insight Vacations travel experience.

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• KM

  Kristine4.0•November 2023
  I was hoping we'd stop more so that I could take more pictures of foliage but overall I enjoyed all that we did....
  I was hoping we'd stop more so that I could take more pictures of foliage but overall I enjoyed all that we did. Brigette is a great person, with a fantastic personality.Show more
  Traveled in October 2023
  

  Reply from: Insight Vacations

  Thank you for your feedback during your New England's Fall Foliage trip. It pleases us to learn that our Travel Director demonstrated exceptional knowledge of the destinations and provided a high level of service to ensure your enjoyable experience. We understand that some cities might have felt a bit rushed, but we always try to make sure our guests have enough time to enjoy each location. Exploring so many captivating destinations in a limited time can be quite an adventure, and we always strive to include the perfect amount of time at each location for in-depth discovery; inevitably, there are places where we would wish to stay longer. Nonetheless, we value your feedback and have shared your concerns with our Product Development team as we constantly strive to improve our product based on our guests' input. With this in mind, we hope you will travel with us again and allow us the chance to provide the overall experience we are known for here at Insight Vacations.

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• MA

  Michael5.0•October 2023
  Tour director was fabulous. On top of everything and very flexible for needed adjustments.
  Traveled in October 2023
  

  Reply from: Insight Vacations

  Thank you for your positive feedback during your New England's Fall Foliage trip. We take pride in our trips and want to give our travellers a lifetime experience that they will never forget. That said, we hope to have the pleasure of hosting you again; until then, we remain committed to our guests.

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• AO

  Aaron5.0•October 2023
  Great tour. Our trip director/narrator Howie Geib was excellent. Bus driver Alex was also excellent. Accommodations...
  Great tour. Our trip director/narrator Howie Geib was excellent. Bus driver Alex was also excellent. Accommodations was spot on.. I would recommend this tour to all. .Show more
  Traveled in October 2023
  

  Reply from: Insight Vacations

  We appreciate your positive review and thank you for taking the time to share your experience with us. It's great to read that our Travel Director shared their passion for travel with you, as it is an essential part of making it a memorable trip. We look forward to welcoming you back soon for your next trip.

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• WW

  Wanda4.0•October 2023
  Even though I was traveling and sharing room I had to receive everything through my companion, including this review...
  Even though I was traveling and sharing room I had to receive everything through my companion, including this review instead of as an individual who payed for this trip also. Was confusing on who the contact was , Tour Radar, Insight Vacations. I had an issue with my travel insurance(yet another company) and never got answers or connected with anyone to help resolve the issue.The final cost was way more than I anticipated with having to pay extra for our plane tickets, transport from airport, so many of my own meals. I went on a 10 day tour of Europe visiting 4 countries that included plane tickets, and all meals and it was over half of what I spent on this trip in my own country. That’s a shame. Overall though our tour guide, Amanda Hache made up for any negatives. She was amazing and went way above and beyond to help make this a special trip. It would be nice if you stressed how much physical walking is involved. We did have issues with our last hotel not being prepared for our group at meals which was ridiculous, it’s not like they didn’t know we were coming and they ran out of food on buffet plus rooms were hot at night and no AC, which is ridiculous also for these days and times. If they can air condition the halls and public rooms they can air condition the guests rooms. We were told very rudely to open our windows which we couldn’t reach because of a big sleeper sofa being in the room. Our last dinner took way too long. We were at restaurant at 7:00 and it was a good 45 minutes before they got to us to take a drink order and just as long to serve each course. We were almost half way through our lobsters before they ever brought out our vegetable side dishes and by then most did not want them and there was absolutely no room on table to place them anywhere so they kinda slipped them into the dish with our lobster and all that juice. It was very late when we finished and some of us had to get up and walk out earlier waiting for others who had not even been served dessert yet. Again, this place was not prepared for our group of 36. Breakfast our last day was nothing but scrambled eggs, some pastries, oatmeal, no fruit or yogurt of any kind, no bacon or sausage, and no plain bread or bagels for those that didn’t eat sweets. Again, if it wasn’t for our guide Amanda and our bus driver Lewis I don’t know how much this trip would have been enjoyed. They were great!Show more
  Traveled in October 2023
  

  Reply from: Insight Vacations

  Thank you for your review. We are happy that our Travel Director was professional and was able to share their knowledge and passion for our destinations, along with their unique storytelling ability, which makes all the difference when discovering new places. We are sorry to learn at the time of your booking, you were not well informed that when you made the booking, the lead passenger would receive all the documentation. If you had wished to receive the documents sent to your email, we would have gladly assisted you if you had reached out to Insight Vacations to send you the documentation to your email. We appreciate your comments, and we apologise that you felt there were certain aspects of your trip that could have been improved; particularly, certain features not working in the accommodation rooms and the assistance provided during mealtimes could have been better. Please be assured that your comments will be investigated with the relevant departments in question to determine where improvements might be made and whether these establishments are still the best options for our future departures. Should you wish to file a claim with your travel insurance for any expenses related to an incident that happened whilst you were on your trip with Insight Vacations, we will be happy to provide any supporting documentation which may be required. Please email myexperience@ttc.com, and the team will assist you. Nevertheless, we hope you made some new friendships and unforgettable memories during your time away with us.

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• DW

  Darlene5.0•October 2023
  We the best time! Amanda, our tour director, was engaging, knowledgeable and fun! She made the tour the best!...
  We the best time! Amanda, our tour director, was engaging, knowledgeable and fun! She made the tour the best! Louis our driver was excellent as well! And boy can he drive that bus!!! We saw so many historical sites and had a lot of fun along the way!Show more
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  Traveled in September 2023
  

  Reply from: Insight Vacations

  Thank you for sharing your review and photos with us. We recognise the importance of having a professional Travel Director travelling with our valuable guests to deliver incredible trips, and we are beyond thrilled to know that they created such a fun and caring atmosphere in addition to providing you with their knowledge on what this beautiful country has to offer. We are also happy to read that you had a great Coach Driver, as we recognise having a dependable and secure Coach Driver can significantly enhance the overall experience of a trip. That said, we hope to have the pleasure of hosting you again; until then, we remain committed to our guests.

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• LJ

  LEONA5.0•October 2021
  The accommodations, transportation, food, and sites were excellent. My tour was well-organized and the directors...
  The accommodations, transportation, food, and sites were excellent. My tour was well-organized and the directors were terrific! The tour/trip was so more than I expected!Show more
  Traveled in October 2021
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  Catherine5.0•October 2021
  The level of service was outstanding, from hotels, food, and information to all of the fun. This was our first tour...
  The level of service was outstanding, from hotels, food, and information to all of the fun. This was our first tour and we were not sure if we would like it, but we are hooked!Show more
  Traveled in October 2021
• RJ

  Robert5.0•October 2021
  Great tour guide and other personnel. Most hotels adequate to very good, especially the Trapp Lodge. Food adequate...
  Great tour guide and other personnel. Most hotels adequate to very good, especially the Trapp Lodge. Food adequate for the most part. Overall, a very nice trip and the colors were fantastic!Show more
  Traveled in October 2021
• LM

  Laurel5.0•October 2019
  We had a great time. Also thinking about the customer and we made great friends
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  Traveled in September 2019
  

  Reply from: Insight Vacations

  Thank you for sharing with us what an excellent time you had in New England with Insight Vacations. We are elated to hear that your experience was a memorable one and we look forward to welcoming you back for more amazing destinations in the near future.

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