8 Day Around Iceland with Reykjavík Extension

5 Reviews

Excellent

60%

Good

20%

Average

0%

Rather Poor

20%

Bad

0%

• RS

  ROBERT
  Written on August 17, 2018

  3.5 - Good

  Do not take this tour. It will be the longest 6 days of your life. This comment is based on the transportation provided by arctic adventures. The vehicle was a mercedes 26 passenger mini bus with very bad or non exist shocks. The ride was very rough and the driver drove way to fast on very bumpy highway 1. My wife and i are having back pains post trip. When we boarded the vehicle on day 1 the vehicle was dirty both inside and out. There was trash on the floor and in the seatbacks. The widows both inside and out were dirty making it hard to take pictures. My wife actually cleaned the vehicle inside on the second day of trip. The driver did do some additional cleaning of the windows inside and out and moped the floor later in the trip. On day 2 we ran out of gas and had to walk 2 miles to the black sand beach. The gas gauge was broken. On day three the vehicle overheated and we found out the temperature gauge was broken. The driver-guide was interesting but the sound system on the vehicle was poor and it was hard to understand what was being said. The air system was either to hot or too cold and overhead duck work was taped together and caused uneven distribution of air. The air quality inside the vehicle was poor due to the filter overhead on the inside of the bus being very dirty and restricting air flow. Loved iceland but do not take a van or mini bus due to rough ride.

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• WN

  Wilfred
  Written on July 29, 2018

  4.5 - Excellent

  Arctic Adventures should prepare an emergency information sheet and distribute to the group people in advance. In our case, we encountered an emergency and had to search for Arctic Adventures hotline and wait for several minutes to talk to a real person successfully during the 6 days tour. It will be very helpful if this emergency contact information was provided beforehand such that we can seek for help immediately.

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• EC

  Emily
  Written on July 14, 2018

  5.0 - Excellent

  Fantastic tour that encompasses a lot of sights around Iceland. I found it ideal especially after travelling solo for a few months, it was great to have everything organised. My main highlights were the glacier hike, glacier lagoon & Dettifoss. The people in my group were lovely & our guide Linus had a good sense of humour, was extremely knowledgable and told some interesting stories. Highly recommended!

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• 

  Shane
  Written on July 5, 2018

  2.0 - Rather poor

  Let me start by saying my guide is amazing - but I cannot get the company to respond to an email!!! I let them book extra accommodations in Reykjavik for me...... I was put in a disgusting hotel room with sand in the bed sheets in the middle of no where! Do NOT let them book accommodations in Reykjavik for you...... I have actually gone and paid out of pocket for another hotel just to not stay there...... My travel companion was unable to make the tour and I have emailed asking about a refund of any kind with no response.... still no response - may I repeat NO RESPONSE!!!!! My tour guide is amazing and I had inquired about adding a 7th day with him to my tour - may I REPEAT a no response..... ONce they have your money they don’t care anymore - use a different tour company because you can’t even get this one to send you an email response!!!

  

  Arctic Adventures commented on this review

  Dear Shane, Thank you for taking the time to write this review. We're very sorry to hear that you have not received a reply up until now. I have had a look into your case and am very sorry to hear that you feel that the service was not as expected. Please keep in mind that we have received your emails and have been investigating the matter up until now. We have now received a reply from the hotel you were booked on for the 1st day and they have informed us that you were booked in one of the newest rooms at the hotel. The person that replied to the email was the one who checked you in and she has informed us that you were happy with the service at the time and that they received no complaints about the room. The hotel is located in the downtown Reykjavík area, in approximately 20 minute walking distance from the very central area. The email about your travel companion was not delivered until 2 days after your tour started, stating that your travel companion was unable to join the tour. We have now replied to all of your concerns, including the fact that your travel companion was unable to join the tour. When booked on a multi-day tour the cancellation notice time frame is bigger than when booked on a day tour. This means that we do require a further notice for cancellations of multi-day tours to be able to act accordingly. We'll do our very best to accommodate your wishes via email and have already offered you deals to add the 7th day with your guide. We sincerely apologize for the fact that it took approximately 48 hours to reply to your email, as mentioned before we have been investigating the matter up until now as we would like to be able to answer to all aspects of the concerns raised. As you're still on the tour, we hope that you manage to enjoy the remainder of your trip around Iceland and again we apologize for the late reply on your concerns. Best regards, Customer Support Team Arctic Adventures

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• A

  Anonymous
  Written on June 5, 2018

  4.0 - Good

  the wiifii in the transport was very good but the bus was tiny. The hotels should be situated in villages and cities and not alone and on farms, where there are no oportunies que choose and find locals to dinner. the rooms in some cases did not have tv

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• A

  Anonymous
  Written on May 30, 2018

  4.5 - Excellent

  We liked very much the tour

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