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Arctic Adventures

Arctic Adventures

Headquarters in Reykjavik, Iceland

View all tours
Number of tours
16
Age Range
6-99
Number of reviews
791
Rating
4.4/5
Response rate
92%
Response time
less than 1 hour

Arctic Adventures Reviews (790)

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Accommodation
4/5
Transportation
4.5/5
Meals
4/5
Value for money
4.5/5
Guide
5/5
  • 6 Day - Around Iceland Adventure reviewer 1
    Written on November 28th, 2020
    Our family planned to celebrate my daughter's graduation by going to Iceland, a dream that my daughter has had for a long time. We booked and paid in full seve…
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  • 7 Day - Complete Iceland reviewer 2
    Written on August 25th, 2020
    I did group tour in august 2020. The tour was very nice and i highly recommend it. We have seen in almost 7-8 days the most famous wonders of nature. Very pro…
    Read more
  • 3 Day - Iceland in a Nutshell (Iceland Bucket List) reviewer 3

    3 Day - Iceland in a Nutshell (Iceland Bucket List)

    5.0Excellent
    Written on August 16th, 2020
    Very good and interesting tours with a lot of variety. The tour guides were both friendly and knowledgeable and took an interest in their work doing their best …
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  • EA
    Written on August 10th, 2020
    It was a fantastic trip, we visited so beautiful places, we had very experienced and kind guides and we were a group of great people. Thanks to everybody for th…
    Read more
  • 6 Day - Around Iceland Adventure reviewer 5
    Written on August 4th, 2020
    I had booked a 6-day tour for July 2020 with Arctic Adventures using the latter’s well – promoted promo code MULTIDAY15 (opting for their offer for a full refun…
    Read more
  • 6 Day - Around Iceland Adventure reviewer 6
    Written on July 28th, 2020
    You are SCAMMERS ! You refuse to refund our money due to COVID-19 although we COULD FREELY CANCEL THE TOUR based on your cancellation policy. ARC-T13914453
    Arctic Adventures commented on this review
    Dear Valued Customer, We thank you for taking the time to share your experience. We would like to stress that our company has no intention of withholding funds for unprovided services. Arctic adventures is currently undergoing financial restructuring, therefore all refunds are temporarily stopped. Instead, we are offering a lifetime voucher. E-mails with more details regarding lifetime vouchers and financial restructuring were sent out to all our customers. If for some reason you have not received the e-mail, we kindly ask you to reach out to us at info@adventures.is and we'll be glad to supply you with all the available information. We apologize for any distress or inconvenience caused. Best regards, Arctic adventures
  • 6 Day - Around Iceland Adventure reviewer 7
    Written on July 9th, 2020
    We (booking number ARC7634342) are extremely disappointed about your refund policy for canceling customers during the COVID-19. We trusted your cancellation pol…
    Read more
    Arctic Adventures commented on this review
    Dear Valued Customer, We would like to begin by saying, that we completely understand your frustration. In these trying times, there are a lot of questions and variables , however, we can assure you that Arctic Adventures is not going anywhere and we will keep you updated on stages of the financial restructuring. If you have more questions on the Lifetime Vouchers we are offering, we kindly ask you to e-mail us at info@adventures.is We sincerely apologize for any inconvenience and distress caused. Kind regards, Arctic adventures
  • S

    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon

    1.0Bad
    Written on June 24th, 2020
    I'm really really upset. We booked an excursion for a big group of people in June (booking number ARC-8463190) and we have to replace our adventure to August be…
    Read more
    Arctic Adventures commented on this review
    Dear Sveta, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  • 2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon reviewer 9

    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon

    1.0Bad
    Written on June 23rd, 2020
    Our group of 12 people booked (Booking number: ARC-8463190) Jokulsarlon Glacier Lagoon Zodiac Boat Tour before Covid-19 pandemic and like the others received th…
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    Arctic Adventures commented on this review
    Dear Денис, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.
  • 2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon - Shared Bathroom reviewer 10

    2 Day - South Coast, Ice Cave, Skaftafell & Jokulsarlon Ice Lagoon - Shared Bathroom

    1.0Bad
    Written on June 22nd, 2020
    A very sad story about Arctic Adventures and their loyal customers. I have been in Iceland last year and have visited 3 of their tours. Everything was amazing,…
    Read more
    Arctic Adventures commented on this review
    Dear Наталия, Thank you for your message. We absolutely understand your frustration with this situation and we are sorry our options to help speed everything up are limited right now. We can assure you that we have no intention of keeping funds for services we did not provide and we hope this will be resolved soon in a suitable manner. We are truly sorry for any trouble caused to you by this delay and we appreciate your patience.

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    About Arctic Adventures

     

    Arctic Adventures is a leading Icelandic tour operator with over 30 years of experience servicing clients in adventure tours in Iceland. Our tour company offers a great selection of guided adventure tours in Iceland, including glacier tours, self-drive, group, incentive, mountain climbing, ice climbing, cross country skiing and more. We have a tour for people of all ages.
    If you or your travel group is looking for an adventure with environmental sustainability and your safety in mind, Arctic Adventures is a good choice as the tour operator for your next Iceland vacation.
     
     
     
     
     
     

    Highlights

    Operating in Iceland since 1983
    Highly qualified adventure guides
    Wide range of tours all over Iceland
    Strong Focus on environmental responsibility
    Small group experiences

    Health Measures

    WHAT MEASURES IS ARCTIC ADVENTURES TAKING AGAINST THE VIRUS?

    In response to the Covid-19 outbreak, Arctic Adventures has put into place various safety measures to protect our adventurers. All safety procedures are based on the guidelines provided by the Icelandic Directorate of Health. Our tour guides and staff have been prepared according to these standards. If there is a high chance of infection, health officials will be contacted and the appropriate measures taken by guides and staff.


    We want our clients to know their safety and welfare is always our top concern, whether you’re climbing a glacier or avoiding infection. The best way to protect yourself from getting sick is through good hygiene, so every Arctic Adventure vehicle has been equipped with hand sanitizer. Additionally, both vehicles and operational bases have printed out instructions on how to avoid infection.


    While we are in the midst of a serious situation, this is not the first time we have seen a health crisis cause widespread panic (i.e Zika, SARS, and Ebola). We hope that as we see more recovered patients and learn more about this particular virus, the fear will subside. In times like these, it is important to manage misinformation and follow the advice of official health organizations. 



    DOES ARCTIC ADVENTURES ROUTINELY DISINFECT BUSES?

    Yes. The health and safety of our adventurers is our top priority, so our cars are cleaned after all tours. Due to the outbreak, we will also disinfect our buses if we suspect there is a chance of infection. 



    WHAT ABOUT HIKING HUTS AND CAMPSITES?

    Huts and campsites used in our trekking tours have implemented enhanced cleaning and social distancing procedures due to the COVID-19 pandemic.


    Huts:


    Hand sanitizer and sanitizing sprays will be accessible inside all huts, with instructions on how to use them. Only one person from each group is allowed to cook in the kitchen at a time. Common contact surfaces should be sanitized before and after food preparations. After cooking, all equipment (dishes and cutleries) should be thoroughly cleaned with hot water and soap. 


    There is a limitation on how many people can use the toilet facilities at the same time, and people are encouraged to sanitize contact surface areas, like door handles and tables, afterward.


    Campsites:


    Each campsite will be divided into sections, and each section will accommodate 200 people max according to recommendations from the Directorate of Health. Groups are encouraged to keep a distance of 2 meters from each other. 


    There is a limitation on how many people can use the toilet facilities at a time, and people are encouraged to sanitize contact surface areas afterward. 



    ARE THE TRAVELERS REQUIRED TO TAKE ANY MEDICAL PRECAUTIONS

    Travelers are not asked to take any medical precautions. We believe that all adventurers traveling with us are sensible and can make an informed decision based on their own health. To reduce the risk to a minimum, we advise all of our tour participants to frequently wash your hands, avoid touching your face, and cover your mouth when sneezing and coughing.

    Arctic Adventures Guides

    Contact our Travel Experts

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    +1 844 239 9196

    24/7 Support

    Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!