4 Day - Volcano Hike, Golden Circle, South Coast, Jökulsárlón & Ice Cave

Traveler Reviews

• A

  Adam

  January 8th, 2025
  1
  A BIG WARNING TO ALL THOSE WHO ARE THINKING OF BOOKING THIS TRIP. My partner and I recently went on this tour. We...
  A BIG WARNING TO ALL THOSE WHO ARE THINKING OF BOOKING THIS TRIP. My partner and I recently went on this tour. We had pre-booked rental of 2 x hiking boots & 2 x waterproof pants. Both of which were not provided by the tour operator, meaning we had to hike through ice, snow and rain in our own footwear and pants. We were relying on these items of clothing being provided to us to ensure our safety and warmth, but were massively let down by Arctic Adventures. Our own footwear and pants are now ruined, and we are both covered in bruises and cuts from constantly falling over on the ice. I suggested that a good faith and fair resoultion woild be for arctic adventures to cover the cost of our damaged shoes, however they chose to refuse this. This debacle was a sign of things to come, as the tour in general was badly planned, operated, communicated and just overall bad. Don't be like me and ignore the unfavourable reviews of this tour and tour company. Just don't book it. Trust me.Show more
  Traveled in December 2024
  

  Reply from: Arctic Adventures

  Dear Traveler, We genuinely appreciate your constructive feedback, as it is vital for us to understand our customers' perspectives and improve our services accordingly. We sincerely apologize for the inconvenience you experienced with the rental equipment. We acknowledge that having sturdy shoes and waterproof clothing is essential during your stay in Iceland, given the unpredictable and often challenging weather conditions. It is regrettable that we failed to provide the necessary items for your adventure, and we understand the impact this may have had on your overall experience. We are pleased to inform you that we have offered a refund for the rental items you booked with us as a gesture of goodwill. However, we must clarify that, unfortunately, we cannot cover expenses for items that you provided on your own. Our policies are designed to maintain consistency in how we manage rental agreements and customer reimbursements. If you would like to discuss this matter in greater detail or provide any additional information regarding your complaint, please do not hesitate to reach out to us via email at info@adventures.is. We are here to assist you and ensure that your concerns are addressed thoroughly. Thank you once again for your understanding and feedback. We hope to have the opportunity to serve you better in the future.

  Show more
• S

  Stephanie

  February 1st, 2024
  5
  This was a fantastic tour! We had great weather the first few days, cold but dry and clear. We managed to do the...
  This was a fantastic tour! We had great weather the first few days, cold but dry and clear. We managed to do the glacier hike which was beautiful! The second half of the tour the weather turned so the volcano hike had to be cancelled. Shame to miss it but still enjoyed a great holiday.Show more
  Traveled in January 2024
• L

  leonie

  November 27th, 2023
  4
  We had a really great trip, the landscape was amazing, Iceland will not dissapoint you! We had a wonderful guide, who...
  We had a really great trip, the landscape was amazing, Iceland will not dissapoint you! We had a wonderful guide, who gave us lots of information and really made the trip convenient and relaxed. Due to the weather conditions and the vulcano activity not all scheduled activities could take place. Our guide came up with a great alternative for one canceled activity, but we also had to fill a full day. This was a bit complicated and could have been made easier. But we managed and had a wonderful trip!Show more
  Traveled in November 2023
• 

  Georgeta

  May 9th, 2023
  5
  Great tour, amazing landscape
  Traveled in April 2023
• N

  Nick

  April 14th, 2023
  3
  Our tour guide (Hylmar) was not approachable, informative or trustworthy. Many of the facts he mentioned proved to be...
  Our tour guide (Hylmar) was not approachable, informative or trustworthy. Many of the facts he mentioned proved to be untrue by other guides along the trip. none of the tour members felt comfortable to ask questions after the first day. Especially 1 on 1.. The sites we’re very impressive, but felt rushed as there was a packed agenda.Show more
  Traveled in April 2023
  

  Reply from: Arctic Adventures

  Dear Nick, Thank you for sharing your feedback with us regarding your recent experience on the Arctic Adventures tour. We deeply apologize for any inconvenience caused by the behavior and lack of information provided by our tour guide, Hylmar. It's disheartening to hear that Hylmar's approachability and trustworthiness fell short of your expectations and that you felt uncomfortable asking questions throughout the tour. Providing accurate and reliable information, as well as creating a welcoming atmosphere for our guests, is paramount to us, and we regret that we missed the mark in this instance. Your feedback is invaluable to us, and we will address this matter internally to ensure that all of our tour guides are equipped to deliver the highest level of service and professionalism to our guests. We genuinely appreciate your understanding and want to assure you that we take your concerns seriously. We are committed to using your feedback to improve our services and ensure that future guests have a more enjoyable and informative experience with us. Should you decide to return to Iceland in the future, we would be more than happy to welcome you back on another Arctic Adventures tour. Please don't hesitate to reach out to us directly at info@adventures.is if you have any further questions or concerns.

  Show more
• C

  Carrie

  April 11th, 2023
  5
  Great tour, would definitely recommend
  Traveled in April 2023
• B

  Barry

  March 19th, 2023
  4
  Thé tours were well organised. We were looked after and had great accommodation The glacier hike was intense but an...
  Thé tours were well organised. We were looked after and had great accommodation The glacier hike was intense but an incredible experience The volcano excursion was amazing A bonus on the golden circle trip was the northern lights. It would have been helpful to have known where we were booked in overnight on our day before the last day tour so we could have booed to stay the extra night to save the hassle of finding alternative accommodation Apart from that it was excellent with tour guides friendly and very happy to keep us updated with history and other informationShow more
  Traveled in March 2023
• A

  Alexis

  March 7th, 2023
  2
  We took the 4 days tour which was separated 3 + 1 (volcano hike). Golden circle was interesting, though some more...
  We took the 4 days tour which was separated 3 + 1 (volcano hike). Golden circle was interesting, though some more historical information on Thingvellir would be appreciated. We did not have enough time to see the site. Skogafoss is a beautiful waterfall, but quite different in winter from the photo on the site since the path behind is closed. Fee (I am not sure how their name is spelled), our glacier guide was the best for sure but the ice cave in this tour is minuscule and different from photos online (1 person fits in). No one in the tour understood we arrived at the ice cave. The Svinafellsjokull glacier was skipped, only seen from distance in the car driving, which is a scam. Thor tried to be funny but wasn't so easy to connect with and didn't have any patience and almost left before the start of the tour (we weren't sure of which van to take and received a call from Arctic Adventures with a hidden number when he had already left, we had to run after the van 5 min late). Hotels were ok. Other than that, Iceland is an amazing place and wherever you go, surprises are waiting for you. In lava tour, you shouldn't expect to see hot red lava and enough time to discover even the cold lava. Northern tour lights was also a failure since it was our only chance to see it that night, we went to a place where the sky was covered by clouds and miss all the show while everyone that stayed in the city we saw it. Christophe was funny and could cheer us up, still it doesn't pay off since the whole point of our trip was to see the lights.Show more
  Traveled in February 2023
  

  Reply from: Arctic Adventures

  Dear Traveler, Thank you for taking the time to share your detailed feedback about your recent 4-day tour experience with Arctic Adventures. We sincerely apologize for any inconvenience you encountered during your journey. We appreciate your insightful comments regarding the various aspects of the tour, including the sights visited, the quality of the accommodations, and your interactions with our guides. Your feedback is invaluable to us as we continuously strive to improve and enhance our tour experiences for our guests. We understand your disappointment with certain aspects of the tour, such as the size of the ice cave and the missed opportunities to fully experience some of the attractions due to time constraints and unforeseen circumstances. Please know that we take your concerns seriously and will use them to review and adjust our itineraries to ensure a more fulfilling and seamless experience for future travelers. We are delighted to hear that you found our glacier guide, to be exceptional, and we will be sure to pass along your compliments to him. However, we regret any miscommunication or inconvenience you experienced with regard to the ice cave visit and the glacier sighting. Regarding your feedback about the Northern Lights tour, we understand how disappointing it must have been to miss the spectacle due to cloudy weather conditions. While we strive to provide optimal viewing opportunities, unfortunately, weather patterns can be unpredictable and beyond our control. We apologize for any disappointment this may have caused. Despite the challenges you faced during your tour, we are thrilled to hear that you found Iceland to be an amazing place with surprises around every corner. We genuinely hope that you will consider returning to Iceland in the future, and we would be more than happy to welcome you back on one of our tours. If you have any further questions or concerns, please do not hesitate to reach out to us directly at info@adventures.is. Your satisfaction is our top priority, and we are committed to addressing any issues you may have had. Thank you once again for your valuable feedback, and we hope to have the opportunity to host you again in the future.

  Show more
• D

  Diedre

  November 27th, 2022
  1
  Honestly, I'm extremely disappointed. Friday November 18, 2022 I was scheduled to meet for pickup for my tour. My...
  Honestly, I'm extremely disappointed. Friday November 18, 2022 I was scheduled to meet for pickup for my tour. My flight arrived on time and I cleared customs quickly. I had pre-arranged for transportation from Reykjavik Airport to 22 Hill Hotel and was told 45 min. In theory I should have arrived between 745am and 8am. At 850am the bus driver announced that road to Reykjavik was closed and that a detour was being taken. I contacted the tour company through a message online, which was only way thus far I had been contacted. I explained and asked for instructions. I got no response. At 1030am I arrived at 22 Hill Hotel and my phone reconnected and I received an email from tour company telling me I would miss my your. I emailed back and got no response. I tried calling but my phone would not connect and ring through. About 2pm I returned to hotel and checked for any messages which there were none. The woman at the hotel helped me and called Arctic Adventures and explained what happened and they wanted me to resend my email with ARC number on it. I did. I got a call from Arctic Adventures telling me what hotel the tour group was staying at. He told me to join the group. I said ok, not realizing the hotel was 260km away. There is no train system in Iceland and the woman from hotel where I was standing said that it would be difficult if not impossible finding a bus. A taxi or Uber would be a huge expense and they could even refuse. The woman at hotel called Arctic Adventures back and explained the distance. A man called me back and said he could put me on a 3 day tour the next day as I was flying out of Iceland on Tuesday November 22. So I agreed. He then canceled everything else with no other help or accommodation. I had to find hotel for Friday night and pay for that. I went on 3 day tour the next day without issue. Then Monday comes and the group is returning to Reykjavik mid-afternoon. Someone brings up northern lights tour and one of the girls messaged Arctic Adventures to change her tour from Tuesday the 22 to Monday the 21st. She got a response in about 15 minutes. So I messaged and asked if I could be accommodated on Monday as well since I was leaving Tues and would miss it. I didn't get a reply until the next day. As much as I spent on my entire booking, I think it would have been a good business move to not only allow me on the northern lights tour but to also cover the night at the hotel that I had to pay for last minute, after all, I did prepay for all of that. There was no way for me to predict a road closure in another country. It was circumstances beyond my control. I understand that the trip is not refundable, but being that I could not foresee the road closure and total lack of communication on the part of Arctic Adventures, I would have thought a little effort to help me salvage my lost tour would have gone a long way. As an Independent Travel Agent I will not be booking any clients through this group and I plan to share my unfortunate trip with my professional colleagues as well. As a customer and a female traveling solo in a foreign country, your lack of communication and empathy completely disappointed me and I will not be a repeat customer. This really could have been a positive experience for both me as a customer and a travel agent and you as a tour company. Diedre RuvaShow more
  Traveled in November 2022
  

  Reply from: Arctic Adventures

  Dear Diedre, We are deeply sorry to hear about the challenges you faced during your recent experience with Arctic Adventures. Your detailed account of the events is truly appreciated, and we sincerely apologize for any inconvenience or disappointment you experienced as a result of the road closure and the lack of communication from our end. We genuinely value your feedback, and we want to assure you that we take your comments seriously. It is always our intention to provide our guests with a seamless and enjoyable experience, and we regret that we fell short of meeting your expectations on this occasion. We understand the frustration and inconvenience caused by the unexpected circumstances beyond your control, and we apologize for any distress or inconvenience it may have caused. Your experience highlights areas where we can improve our communication and response protocols, and we will certainly consider your feedback to enhance our services for the future. We appreciate your understanding and patience throughout this situation, and we are truly sorry for any inconvenience you experienced as a result of the road closure and the subsequent changes to your tour plans. We regret that we were unable to accommodate your request for the northern lights tour on Monday, and we understand your disappointment. We would like to extend our sincere apologies for the inconvenience you experienced during your time in Iceland. We understand the importance of effective communication and empathy, especially for solo travelers in foreign countries, and we regret that we did not meet your expectations in this regard. We would be more than happy to welcome you back on one of our tours in the future if you decide to return to Iceland. Your satisfaction is important to us, and we would like the opportunity to provide you with a positive and memorable experience. If you have any further questions or concerns, or if there is anything else we can assist you with, please do not hesitate to reach out to us directly at info@adventures.is. We are here to address any issues you may have and to ensure your future experiences with us exceed your expectations. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback.

  Show more
• C

  Courtney

  September 16th, 2022
  5
  Great tour! Tomas was an amazing guide! Got to see everything we wanted!! Highly recommended!
  Traveled in September 2022
  

  Reply from: Arctic Adventures

  Dear Courtney, Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Tomas will be very happy to read your review. Looking forward to your next visit. Let's explore more of Iceland together! Warm wishes from Iceland.

  Show more