Swiss and Italian Spotlight

Traveler Reviews

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  Christopher4.0•August 2024
  Tour was good. Rooms meet our expectations. Breakfast was delicious everyday. We enjoyed the option to explore...
  Tour was good. Rooms meet our expectations. Breakfast was delicious everyday. We enjoyed the option to explore cities on our own and meet the group later at an assigned location. The cities visited were beautiful and we were given some history and ideas of things to see/visit. I didn't like that we had three different tour guides on a seven day tour. I also would have liked to been provided advance notice of a city change. We had no time to research the city that was substituted, which may have been part of the reason it was the only city we did not enjoy our time in. Overall, I do recommend Tourradar and Euromondo. It fit our agenda to explore some additional cities during our European Vacation. All the staff that we encountered were polite and helpful. Other tour guests were also kind. Thank you for helping make our vacation enjoyable and fun.Show more
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  Traveled in July 2024
  

  Reply from: Europamundo

  Thank you for your feedback. We’re pleased you enjoyed the tour, the rooms, and the breakfast, and that you appreciated the chance to explore cities independently. We will work on improving communication and consistency. We’re glad the tour fit your needs and that our staff and fellow guests made your vacation enjoyable. Thank you for recommending Tourradar and Europamundo. Europamundo team

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  HAZEL3.0•August 2024
  Switzerland tour is goood,satisfied with it but Overall is okayi and disorganized ,1st complaints i have is that our...
  Switzerland tour is goood,satisfied with it but Overall is okayi and disorganized ,1st complaints i have is that our tour started in Switzerland and ENDS IN Rome but it wasn’t specified upon booking that it won’t go back to the place we started so we have to purchase our ticket from Rome to Switzerland,our Rome to Switzerland was a disaster,we were supposed to leave for US yesterday but it was rebooked due to Engine Malfunction and it did not happened once we have been cancelled and deplained agaiin in Stuggart Germany,so we ended up rebooking our international flights,our hotel ,transportation and another expenses.Also Rome tour,Its a half day tour if we won’t so the vatican tour or the walking tour,Our city tour ended 1030 and waa told to go to our hotel on our own,why not send transportation ftom Vatican to Hotel for those people doesn’t wanr tour rather than spending money again for transportation.Tour groups is alao large like 62 people with one guide is not enough.I hope you guys van make improvements with my concerns.Thank you.Show more
  Traveled in August 2024
  

  Reply from: Europamundo

  Thank you for sharing your experience with us. We’re sorry to hear that your trip did not fully meet your expectations. We would like to clarify that each of our tours clearly specifies the starting and ending locations, as well as the detailed itinerary for each day of the journey. It’s important to review this information at the time of booking to avoid any misunderstandings. Regarding the issues mentioned with your flight, we deeply regret the inconvenience you experienced. However, Europamundo cannot be held responsible for problems caused by circumstances beyond our control, such as airline issues or technical difficulties. Thank you for your understanding, and we hope that despite the challenges, you were able to enjoy your trip. Europamundo team

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  James4.3•June 2024
  The tour was an extremely good value. The hotels we stayed in were clean and located in decent parts of the cities...
  The tour was an extremely good value. The hotels we stayed in were clean and located in decent parts of the cities we visited. We saw a lot of great places and had some meals included that were unexpected.Show more
  Traveled in May 2024

  Review collected by Europamundo
  

  Reply from: Europamundo

  Your review has been appreciated and we are eagerly anticipating the chance to meet you on your future journeys. We're thrilled that you had such an incredible experience with us. Europamundo team :D❤

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  Vikas1.0•July 2024
  It’s a company that you would regret paying whatever you did . If you expect someone is going to welcome you with...
  It’s a company that you would regret paying whatever you did . If you expect someone is going to welcome you with open arms and smilingly tell you your schedules for the day then forget it . The communication is extremely poor . We did their swiss and Italy spotlight trip. From day 1 we were struggling . There was no one to tell us what to do on your first free day or to greet you . The hotel staff was clueless . Hotel selections were cheap hotels far away from centre where even to buy a meal you have to travel and spend a lot of money. Eating at hotel was expensive and you are expected to pay for water , tea bags etc . The guides at Europamundo are like military professionals. You will feel sometimes you are on an army training campus where they shout and scream at you for being even a minute late , expect you to be up really early and there is no respect for the elderly . If you request you need to stop somewhere for a toilet they will rudely turn you away at times . The vacation was so de densely packed that it did not feel like a holiday at all and we as a family feel we need another holiday to get over this one . Overall I would rate them 0/5 for bad hospitality, poor communication, zero compassion and indifferent attitude towards elderly . You are better off paying twice somewhere else and having a better holiday . This company is a nightmare To travel withShow more
  Traveled in July 2024
  

  Reply from: Europamundo

  Thank you very much for sharing your detailed and impartial insights about your tour with us. It is regrettable that certain aspects of the tour did not meet your expectations. Just for information Please if you have some complaints, please write to us on your booking for investigate your case. Europamundo team :D❤

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  Ajaya3.0•September 2023
  Hotels are not so good HarrysHome OK Not sufficient Tea, Sugar & Milk Guide not clear in communication Leaving some...
  Hotels are not so good HarrysHome OK Not sufficient Tea, Sugar & Milk Guide not clear in communication Leaving some tourists and running to complete his explanation Hotel on 8th Night No Tea-maker Bed height too much No effect of AC, Breakfast to start early by 6:30 as we had to start by by 7:30 Hotel on 9th Night No tea-maker Sink jammed Hotel Rome No Tea-maker No Refregirator Guide same problemsShow more
  Traveled in September 2023
  

  Reply from: Europamundo

  Dear Ajaya. We greatly appreciate your feedback. We carefully select the hotels for our tours with the utmost care, aiming to provide you not only with a comfortable stay but also a tranquil and pleasant experience. While our hotels may not necessarily focus on luxury, we always strive to create a warm and inviting atmosphere. Regarding additional amenities like a refrigerator or kettle, these are not guaranteed. However, please rest assured that hotel staff is committed to assisting you with anything necessary to ensure that your room is in good condition. As for the air conditioning issue, this could have been addressed quickly at the reception, and they could have helped expedite breakfast service. We understand that the timings can be quite early, but we do this so that you can enjoy the services offered in our tour. Europamundo hotel.

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  R4.0•August 2023
  Well organized. Our tour guide’s Joana, Eva and Gabriel were outstanding! They went out of their ways to make sure...
  Well organized. Our tour guide’s Joana, Eva and Gabriel were outstanding! They went out of their ways to make sure everyone is happy and satisfied. They were patient and supportive!!!Show more
  Traveled in July 2023
  

  Reply from: Europamundo

  At Europamundo, we are fully aware of the important role that our guides play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of professionalism. Still, we are delighted to read that your vacation was made easier by the thoughtfulness and expertise of your guides Joana, Eva and Gabriel. That said, we thank you for taking the time to share your review, and we hope that we will have the pleasure of welcoming you on another of Europamundo guided holidays in the near future.

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  Mahesh3.0•October 2022
  Zurich part of the trip was good. Hotels were reasonable, food was reasonable. It kind of went downhill after that....
  Zurich part of the trip was good. Hotels were reasonable, food was reasonable. It kind of went downhill after that. It seems like Europomundo tour operator guides are over worked and get overwhelmed at time. Communication was very poor. I landed at Zurich Airport and the person picking me up was late. I tried calling the listed number, no answer. Anyway, I got picked up and checked in. There was no information on next day pick up time or guide. I had to make several calls to get that info, even though the email said that the info will be posted in the reception area (there was none). The hotel in Milan was OK but in Rome (Ergife), it was terrible. The bathroom had a lot of black algae growing, the bathroom floor was very dirty, the room was very stinky, while the site said Covid health precautions and cleanliness protocols were followed It was bad way to end the tour. Communication again was terrible. So here are ny suggestions for you 1. You have everyone's email. Send out a daily email blast with the day's programming in detail. A bcc to a group email keeps everyone's email private. It avoid confusion Poor guides were trying to do their best to state the day's program over and over again, yet there was confusion. 2. Give people a a choice for hotel upgrade with additional money. I know you have to collect everyone at one spot, however, you can have the second nicer hotel along the bus route. 3. Let people know in advance to keep some change as most of the Toilet area will let you in for a fee (you need to keep some change) 4. Provide info on Apps to buy tickets for buses and trains I wish I could send you pictures of the last hotel in Rome so you can see for yourselfShow more
  Traveled in October 2022
  

  Reply from: Europamundo

  Hi, We apologize for any inconvenience you encountered during your tour and once again, We value your opinion and have sent it to the appropriate department for quality improvement purposes we thank you for sharing your feedback with us and for helping us improve. Europamundo team. :D❤

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  Andrew4.0•October 2022
  Coaches and hotels were good quality.
  Traveled in September 2022
  

  Reply from: Europamundo

  Hi Andrew, Thank you so much for your feedback! We can't wait to have you back. Europamundo team:D ❤

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  Akmal4.0•August 2022
  The hotel in Italy was not up to standard, carpet was old and flush not working, last day no hot water, and guide in...
  The hotel in Italy was not up to standard, carpet was old and flush not working, last day no hot water, and guide in Italy was knowledgeable but not so friendly, while guide in Italy should be more knowledgable however was very friendly. I would recommend more knowledgeable and friendly guides , overall the Tour was good in the sense that we visited many places in short time.Show more
  Traveled in August 2022
  

  Reply from: Europamundo

  Hello! We're delighted you had a wonderful adventure with us. Whenever you're ready for more, we're here to create new experiences for you. Europamundo team :D❤

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  Uzma.alamger@un.org5.0•July 2022
  It is excellent service every thing is well.planned and amazing
  Traveled in July 2022
  

  Reply from: Europamundo

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤

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