Spain and Morocco Islamic Heritage Tour

Traveler Reviews

• R

  Ross

  December 26th, 2019
  2.0
  I would not recommend the Islamic Heritage tour. The Spain portion was extremely unorganized. Hotels in Toledo and...
  I would not recommend the Islamic Heritage tour. The Spain portion was extremely unorganized. Hotels in Toledo and Granada were not pre booked or prepaid. There was no English speaking tour setup in Toledo. The only saving grace was our driver who worked hard to make things right for us. We were told once we reached Morocco that things would get better. The hotel in Tangier was booked but not prepaid. We paid the hotel bill (our driver did reimburse us, but considering we paid for this tour in full 2 months before this situation was unacceptable). The tour agency did finally make an effort for Fez and Marrakech. The end of the tour was great, but it should not have taken so long to fix. Please also be aware, that even though it says breakfast and dinner included, the beverages with dinner are charged as extra in Morocco (even the bottled water). There was an awkward moment when checking out in Fez because we assumed it was covered, but the tour agency did cover the beverage when checking out. We paid for our beverages in Marrakech. This was the first time we took a tour like this. I do NOT plan to do this ever again, especially with Tour Radar. We called at the start of the tour with the issues, were told it would get fixed, but kept having issues up to Tangier. In Fez the local agency tried to blame our driver, but I spoke with the reception at the hotels and the issue was the tour agency not making proper bookings. When hotels are not pre-booked, you get whatever rooms are available, which are usually not the best. So thankful for our driver, otherwise this trip would have been a disaster.Show more
  Traveled in November 2019
  

  Reply from: Morocco Discoveries

  Dear Mr. Matico, We regret that you feel this way. Your tour was all booked and accordingly and the driver you are raving about is also an employee of our Travel agency too. He can be good and we are not. We did all it takes to give you a comfortable and pleasant Spain and Morocco Experience. In times of heavy traffic, some hotels overbook and try to bypass tour operators to sell the rooms at higher rates. We did our best for you to have good rooms in all hotels used. Some hotels ask for a Credit Card upon checking for all guests just for personal services in the Bar and the room, even in the USA. It is clear in our tour Package that drinks and personal expenses are not included. Our agent met you in Fez to make sure you are happy with all the services provided. You were all gracious and happy with everything. We want you to keep a good memory of this trip. We assure you, sir, that our driver and all the staff in the office here in Morocco did all we can in good faith to make a great experience for you and your family. Again, please accept our apologies for any discrepancy occurred unintentionally and beyond our control. We wish to see you again in Spain or Morocco for more in-depth cultural discoveries. Kind regards, Khalil

  Show more
• M

  MohammedJaved

  June 23rd, 2019
  4.5
  My wife has provided a separate review. I (Mohammed Javed) am adding a bit on my own. Both the guides, Adnan for...
  My wife has provided a separate review. I (Mohammed Javed) am adding a bit on my own. Both the guides, Adnan for Spain and Nisrin for Morocco were excellent, very cooperative and helpful. Suffice it to say that say that with both the guides, we were like a family and enjoyed the trip fully. Adnan, while departing said, "You are like my father." I responded, "you are like my son." At the beginning of the tour in Morocco, I asked Nisrin, what shall I call you, niece or a sister? She preferred that I call her a sister. We revised our itinerary to add Marzouga and had a sand bath for my two arthritic legs. Hammadi did it, though done only once the process acted like a magic and you would be surprised that after that I abandoned my walking stick and was able to climb a high sand dune to watch sun set. Nisrin offered to help me climb and the camel rider too - out of modesty, I hesitated to get the support of her shoulder and immediately she said that I am your sister, feel free to rest your hand. It was a touching compliment and I still remember her feeling and affection for me. Thank you Nisrin. In Toledo, Spain, my wife accidentally dropped my walking stick into a ravine, Adnan went and fetched it though it was not an easy task. He used to call my stick, "'Assa Mousa" or stick of Mousa (peace be on him) and used to say that there is lot of blessing in the walking stick.Show more
  Traveled in June 2019
  

  Reply from: Morocco Discoveries

  Thank you, Mr. Javed. My staff and I were delighted to have in both Spain and Morocco with us. You called Adnan you son and Nisrine your sister, then you can call me your brother. Kindly, Khalil

  Show more
• N

  Naheed

  June 23rd, 2019
  4.5
  Thanks to Adnan and Nesrine for all your help. It was a pleasure to deal with both of u. Adnan and Nesrine were...
  Thanks to Adnan and Nesrine for all your help. It was a pleasure to deal with both of u. Adnan and Nesrine were very helpful and accomodative . The overall trip was good.Show more
  Traveled in June 2019