Morocco Discoveries Reviews (41)Write a review
MichaelWritten on March 22nd, 2020We booked and paid for a Morocco Overland Group tour of 20 days. On the first day I had to argue with the person who actually took my money on the internet and …Read moreMorocco Discoveries commented on this reviewDear Mr. Scaroni, Prestige Travel Services is our transportation partner. We have planned everything right for you that is the reason you had a good driver called Karim. So where is the problem?
BarbWritten on February 12th, 2020Overall our experience was excellent, however when we arrived at the Tangier Med port our driver was not there to greet us. The ferry was very late arriving an…Read moreMorocco Discoveries commented on this reviewMorocco Discoveries is grateful for your kind words. A big thank you to you from all our staff. Come back and see us again. Morocco loves you too. All the best, Khalil
KateWritten on January 21st, 2020I do not recommend this company to anyone wishing to have an enjoyable tour of Morocco. I recently undertook a 9-day tour with Moroccan Discoveries in Decemb…Read moreMorocco Discoveries commented on this reviewWe hope you are back home safe. It is with sadness that I received your tour report on the Tour Radar platform. We are all very sorry for the stress you have encountered during your tour with us. But allow us to explain to you exactly what happened. You were booked on the same tour with other four travelers who were in Spain and decided to spend Christmas there and delayed their tour to Morocco by one week. This happened at the last minute before your arrival. There was no way to convince them otherwise. So we had to cancel their participation. We thought of you in goodwill and how it could be disappointing for you to cancel the tour on you. We thought also of your financial loss how much just your flight would cost. So we kept the tour on for you, though everyone knows that one passenger cost would not cover even transportation expenses. We took the tour on loss to avoid disappointing you. Christmas and New Year are the busiest time in Morocco. Good hotels are overbooked and everything becomes costly. The mistake occurred when we canceled the two doubles some hotels canceled your single as well. By the time we found out you were already in Marrakech. We did all we can to provide you with the best accommodation. We even upgraded you to Hotel Meriem which was much better than hotel El Andalous. We sincerely did all we can to make a comfortable ride for you. Sometimes things go against the current but we mean well. Again my personal apology and that of all my staff, for what happened.
AnonymousWritten on December 26th, 2019I would not recommend the Islamic Heritage tour. The Spain portion was extremely unorganized. Hotels in Toledo and Granada were not pre booked or prepaid. The…Read moreMorocco Discoveries commented on this reviewDear Mr. Matico, We regret that you feel this way. Your tour was all booked and accordingly and the driver you are raving about is also an employee of our Travel agency too. He can be good and we are not. We did all it takes to give you a comfortable and pleasant Spain and Morocco Experience. In times of heavy traffic, some hotels overbook and try to bypass tour operators to sell the rooms at higher rates. We did our best for you to have good rooms in all hotels used. Some hotels ask for a Credit Card upon checking for all guests just for personal services in the Bar and the room, even in the USA. It is clear in our tour Package that drinks and personal expenses are not included. Our agent met you in Fez to make sure you are happy with all the services provided. You were all gracious and happy with everything. We want you to keep a good memory of this trip. We assure you, sir, that our driver and all the staff in the office here in Morocco did all we can in good faith to make a great experience for you and your family. Again, please accept our apologies for any discrepancy occurred unintentionally and beyond our control. We wish to see you again in Spain or Morocco for more in-depth cultural discoveries. Kind regards, Khalil
AnonymousWritten on November 8th, 2019Loved experiencing MorrocoMorocco Discoveries commented on this reviewThank you very much. We enjoyed having you in Morocco. Come back again. Safe Travels, Hamid
AnonymousWritten on October 25th, 2019The driver and guide Mohammad Tahri was fantastic, could not have had a better person to guide and drive us around. The guide for Fes, Hicharm Essolymany w…Read moreMorocco Discoveries commented on this reviewThank you for your kind words. Our guides and drivers are our biggest asset. Come back and visit us in Morocco Kind regards, Hamid
SusanWritten on October 25th, 2019We had an absolutely amazing tour from Tangier to Fez & return. Our guide Hicham Essolymany & driver Mohammed Tahiri showed us so much of Morocco sights & life…Read moreMorocco Discoveries commented on this reviewWe are glad you had a wonderful Morocco experience. We will all do al it takes to make a smooth ride for you. Come back and visit Morocco with us. Kind regards, Hamid
AnonymousWritten on October 18th, 2019This tour was a lovely introduction to the beauty of Morocco. Our driver Mohammad was incredibly helpful and nothing was too much trouble for him. The vehicle …Read moreMorocco Discoveries commented on this reviewWe are all thrilled at Morocco Discoveries to hear that you had a wonderful Morocco experience. We appreciate your kind words and encouragement to do better and improve our services to all our guests. Come back again for more Discoveries in Morocco. Kind regards, Hamid
NadimWritten on October 5th, 2019Omar the driver was excellent. Friendly attentive and knew his way around. Nabil was a good guide in the holy city however mustafa at the Roman ruins was a bit …Read moreMorocco Discoveries commented on this reviewGlad to hear that you had a good Morocco experience on your three days trip. Hope to see you for longer trip exploring the marvels of Morocco.
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