Highland Experience's Scottish Choice

Traveler Reviews

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  A'ra

  October 14th, 2025
  1.0
  When I signed up for his tour through Get Your Guide, it explained a tour that would fill us with the rich 5000 year...
  When I signed up for his tour through Get Your Guide, it explained a tour that would fill us with the rich 5000 year history of the Highlands The first thing our guide Craig did was apologize for not knowing anything about the places we were going or about the Highlands. The day before was the first time he'd driven the route as a recon mission, and we were his first five day tour. He'd never even done an overnight before. I was in the front seat, and before we left, the bus started making a weird noise. When Craig asked his supervisor about it, he said he'd get him a new bus at our next stop. That never happened. Instead, we had to endure five days of a loose fan belt, which sounded like an electric drill. When that wasn't happening, there was a swoshing sound like an ocean machine was on. This made it difficult to understand the already heavy Scotland accent of our driver. Two of the place we were supposed to visit did not allow large buses. Craig sweet talked one of them into letting us stop because he was new. Our accommodations were spread out all over the areas we stopped with some not within walking distance to restaraunts for dinner. I called Get Your Guide, whom I booked the tour through and explained all of this, requesting a refund. Hyland Experience lied, saying all their drivers are well seasoned and knowledgable. Craig isn't even on thier website, he's so new. I love Get Your Guide as they respectfully refunded a part of the tour when Hyland Experience refused to acknowledge the problem and discontent customer.Show more
  Traveled in September 2025
  

  Reply from: Highland Experience Tours

  Dear A’ra, We are very sorry to read your negative feedback regarding your 5-Day Scottish Choice Tour and regret that your experience did not meet expectations. However, we must clarify several points in your review. As explained in detail in the email correspondence sent to you, your tour departure did operate as scheduled, with all key elements of the itinerary covered to the best extent possible under the day’s conditions. The driver will always attempt to make a stop at the Glenfinnan monument itself, but unfortunately on this day the carpark was full, and the staff on site were not accepting any buses. We do reserve the right to alter our itineraries, and we are glad you were still able to experience the beautiful surrounding scenery and drive much of the route of the Jacobite Steam Train. We are shocked to read your feedback regarding your expert driver guide. All our guides, including new members of the team, undergo extensive training and route familiarization before leading any multi-day tour. While Craig was newer to leading extended tours, he is a fully licensed and qualified guide who met all required standards before departure. Only a small handful of drivers are highlighted at any given time on our website and we have a large team of professional guides and drivers. Our quality records and passenger feedback from other customers do not reflect your comments. While regional accents can occasionally present challenges for some visitors, this does not reflect a lack of knowledge or effort on the guide’s part. We encourage passengers to voice such concerns during the tour so that accommodations can be made in real time. We can understand that a joke poking fun about not knowing some of the locations was not appreciated out of context and this feedback has been passed to our transport management. Regarding the vehicle, it was fully inspected before departure and cleared for service. Our fleet is maintained to high standards, and we would not knowingly send out a vehicle that is not fully fit for purpose. Our vehicles are checked every morning and evening to ensure that everything is functioning properly, but unfortunately issues can occur whilst on tour. A minor noise was reported and monitored throughout the trip and did not pose a safety risk. We sincerely apologise for any inconvenience caused regarding the noise on the bus and we have taken your feedback on board. We welcome all feedback that helps us improve, but we must also defend our guides and company and we are confident that your driver guide went above and beyond to try to give you a wonderful experience on tour. We remain committed to providing authentic, high-quality Highland experiences to every passenger but we regret that we were unable to match your expectations this time. Kind regards, Sofia Shop Manager Highland Experience

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  Kathy

  September 30th, 2025
  5.0
  Just completed a fantastic 5 day Highland Experience Tour with Rob as our very funny and knowledgable guide. We had...
  Just completed a fantastic 5 day Highland Experience Tour with Rob as our very funny and knowledgable guide. We had such an great time, learnt so much of the Scottish history, and saw amazing sites. Would definitely highly recommend this tour!Show more
  Traveled in September 2025
  

  Reply from: Highland Experience Tours

  Thank you so much for your lovely review! We’re thrilled to hear you had such a fantastic time on your 5-day tour with Rob. His humour and deep knowledge of Scottish history really bring the journey to life, and we’re so glad you enjoyed both the stories and the stunning sights along the way. Thank you for the recommendation—it means a lot! We’d love to welcome you back for another Highland adventure in the future. Best wishes, Eleonora Highland Experience Tours

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  Andrew

  September 13th, 2025
  5.0
  Our courier, Ben, made the trip a wonderful experience, filling the five days with absorbing tales and numerous...
  Our courier, Ben, made the trip a wonderful experience, filling the five days with absorbing tales and numerous sights from Scottish history. Our travelling companions all bonded together in common enjoyment. It was a memorable journey, with fine accommodation, made even better with remarkably good weather!Show more
  Traveled in September 2025
  

  Reply from: Highland Experience Tours

  Hi Andrew, Thank you for such a thoughtful and uplifting review! We're so glad to hear that Ben helped make your journey truly memorable with his storytelling and knowledge of Scottish history, he's a real asset to our team. It's also wonderful to know the group bonded so well and that the great weather added an extra touch to your experience. We appreciate you choosing to travel with us and hope to welcome you again on another adventure soon! All the best, Highland Experience Tours

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  Kelsey

  September 13th, 2025
  5.0
  Great experience and great, knowledable guide.
  Traveled in September 2025
  

  Reply from: Highland Experience Tours

  Hi Kelsey, Thank you for your kind words! We're so glad you had a great experience and that your guide’s knowledge made a positive impact. We truly appreciate you joining us and hope to see you again on another tour soon! Best regards, Highland Experience Tours

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  Malek Bibi

  August 3rd, 2025
  3.0
  The driver was witty and knowledgeable although I occasionally found it hard to understand his Scottish accent. The...
  The driver was witty and knowledgeable although I occasionally found it hard to understand his Scottish accent. The seats were comfortable but the air con did not work for most of the tour and we had to open and close the skylight in order to keep the air circulating. Some of the B&Bs were excellent with warm hosts. All the breakfasts were wonderful and generously portioned. However, some of the rooms were in the shape of an attic and made the room feel small and we had to be careful not to hit our heads on the structure. Also, we found the stairs difficult to use as we are 70-year-olds and it was heavy to lug our bags up and down the stairs. There should be a choice as to whether the senior guests want ground floor rooms. The choice of places on the tour were excellent and breathtakingly beautiful and we had the choice to climb to the higher vantage points or wait at some spot. The time spent at each place was perfect.Show more
  Traveled in July 2025
  

  Reply from: Highland Experience Tours

  Hi Malek, Thank you for taking the time to share your detailed feedback. We're so pleased to hear that you enjoyed the beautiful sights, well-paced itinerary, and the hospitality of many of your B&B hosts. It's great to know that the breakfasts and stops along the way made a positive impression! We’re sorry to hear about the issues with the air conditioning and some challenges with accommodation layout. We understand that attic rooms and stairs can be tricky, and we truly appreciate you highlighting this. While many of the guesthouses we use are traditional properties with character, we always do our best to accommodate accessibility needs. If you have any preferences regarding room types or mobility concerns, you're very welcome to let us know at the time of booking, and we’ll do everything we can to make suitable arrangements. We’re also happy to hear you found the guide both witty and knowledgeable and we appreciate your patience with the Scottish accent! ???? Thanks again for choosing to tour with us, and we hope to welcome you back on another adventure in the future. Warm regards, Highland Experience Tours

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  Brenda

  July 27th, 2025
  5.0
  I chose this tour mainly because it included the Isle of Skye and I had heard from so many that this was the most...
  I chose this tour mainly because it included the Isle of Skye and I had heard from so many that this was the most beautiful place they'd ever been to. They weren't wrong! Our driver guide was Rob Hall. Rob is an educated and knowledgeable person who is well-versed in Scotland's history. He provided so much more to our experience by telling us many stories as we drove along. He looked after us in a kind, respectful and fun manner. He was flexible with the itinerary which proved to be a bonus most of the time. We got to see some things not mentioned in the description of the tour, and other places we were unable to see due to tides, midges and other unforeseeable circumstances. The accommodations were very comfortable, clean and included delicious breakfasts. We had ocean-view rooms in most of them. The bus was the perfect size for our group of 16 and Rob did an amazing job maneuvering it through the many one-lane roads. My husband and I came away with a sense of wonder and gratitude for all that we saw and did in 5 days. We decided that we love Scotland just a tiny bit more than Ireland!Show more
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  Traveled in July 2025
  

  Reply from: Highland Experience Tours

  Hi Brenda, Thank you so much for sharing this beautiful review of your Scottish Choice tour! We're absolutely thrilled to hear that the Isle of Skye lived up to your expectations and that your entire journey left you with such a strong sense of wonder and gratitude. Rob will be delighted to know that his knowledge, flexibility, and thoughtful care made your experience even more special. We’re proud to have guides like him who go above and beyond to bring Scotland’s rich history and beauty to life. It’s great to hear the accommodations, breakfasts, and the size of the group all added to the comfort of the tour and ocean-view rooms are always a bonus! We’re honoured to hear that Scotland might have just edged out Ireland in your hearts! ???? We hope to welcome you back again someday for another unforgettable adventure. Warmest wishes, Highland Experience Tours

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  Dilrukshi

  July 22nd, 2025
  5.0
  Hi We did the scottish trail with highland experience tours and it was great. Our driver guide Rob was excellent ....
  Hi We did the scottish trail with highland experience tours and it was great. Our driver guide Rob was excellent . He was most helpful and kept up a continuous commentary about the history of the places which we visited and their significance . Rob provided guidance regarding the best places to eat and made reccomendations about purchases. Rob provided regular stops for toilet breaks taking into consideration passenger comfort. this was most helful . ROB on the whole was an excellant guide . About the B& B accomodation we were put up at i must add that they were excellant . Hawthorn Bank , Cliffe House and moyness were all excellant . The hosts were very helpful and Annat Cliffehouse is worth a special mention . she went the extra mile in packing us sandwiches for us to eat on the way . All 3 accomodation were great in comfort and cleanliness. all 3 provided a great breakfast too . Overall we were extreamly happy that we took this tour. Thank you Higland Experience tours Cheers Dilrukshi KarunaratneShow more
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  Traveled in July 2025
  

  Reply from: Highland Experience Tours

  Thank you so much for your wonderful and detailed review, Dilrukshi! We’re thrilled to hear you enjoyed the Scottish Trail with Rob — he’ll be delighted to know his commentary, guidance, and attention to passenger comfort made such a positive impact on your experience. We’re also glad the B&B accommodations lived up to your expectations. It’s lovely to hear about Anna at Cliffe House going the extra mile with packed lunches — we’ll be sure to pass on your kind words. It means a lot to us that you had such a memorable tour and that everything, from the sights to the accommodation, contributed to an enjoyable trip. Thank you again for sharing your experience and for choosing Highland Experience Tours! Best wishes, Eleonora Highland Experience Tours

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  Kurt

  July 6th, 2025
  5.0
  The overall experience of the the tour was excellent. We were very fortunate to have good weather and great B&B...
  The overall experience of the the tour was excellent. We were very fortunate to have good weather and great B&B accommodations. All hosts were very friendly. But the star of our experience was the tour guide Rob Hall. Mr. Hall was by far the best tour guide I ever had. He was personable, knowledgeable and took the whole experience to a new level. He knew when to go to the sites to avoid the crowds and brought us to sites not on the itinerary that should have been included. There were no misses to his recommendations. He was able to adjust on the fly due to weather, traffic, and the requests of the guests on the bus. I cannot say enough about how much Mr. Hall made this tour an unforgettable and amazing experience.Show more
  Traveled in June 2025
  

  Reply from: Highland Experience Tours

  Thank you so much for your amazing review! We're absolutely thrilled to hear that you had such a memorable experience on tour—and even more so that Rob played such a central role in making it unforgettable. Rob is indeed one of a kind: incredibly knowledgeable, flexible, and deeply passionate about showcasing the best of Scotland. It's wonderful to hear how his timing, personal touches, and off-the-itinerary stops elevated your journey. We're also glad the weather cooperated and that you enjoyed the warm hospitality at your B&Bs—it sounds like everything came together for a truly special trip. Thank you again for taking the time to share your feedback. We’ll be sure to pass your kind words on to Rob, and we hope to welcome you back for another adventure soon! Best wishes, Highland Experience Tours

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  Sandra

  June 23rd, 2025
  5.0
  Iain was a great guide! Kept us extremely busy and entertained the entire time. Alot if driving but it was a welcome...
  Iain was a great guide! Kept us extremely busy and entertained the entire time. Alot if driving but it was a welcome break in between all of the different areas we were able to visit. During the bus time, he kept us entertained with great stories of the areas we visited and great music. Great itinerary and guide was very knowledgeable. Would recommend!Show more
  Traveled in June 2025
  

  Reply from: Highland Experience Tours

  Hello, Thank you for your excellent review of our tour. I am delighted you had such a great experience with our guide Iain and enjoyed the scenery, history and his entertaining commentary. Kind regards, Scott Highland Experience Tours

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  Andrew

  May 28th, 2025
  5.0
  What a phenomenal experience… the land is breathtaking, the people are friendly (and hilarious), the food is...
  What a phenomenal experience… the land is breathtaking, the people are friendly (and hilarious), the food is delicious - and I saw way more than I would’ve on my own. The tour was outstanding; adding extra stops and bits of history as we drove through the posted itinerary. I can’t recommend it enough. Hugh is awesome!Show more
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  Traveled in May 2025
  

  Reply from: Highland Experience Tours

  Hi Andrew, Thank you so much for your kind words! We're thrilled to hear you had such a phenomenal experience with us. It means a lot to know the landscape, local culture, and food all made an impression—and that the extra stops and stories along the way added to your adventure. We’ll be sure to pass on your shout-out to Hugh—he’ll be delighted to hear it! We truly appreciate your recommendation and hope to welcome you back for another unforgettable journey in the future! Kindest Regards, Highland Experience Tours

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