Torres del Paine - The W Trek

Customer Reviews

• W

  Wendy

  · December 26th, 2023
  If you are over forty forget G adventures. You’ll be treated with disrespect, risk getting booted from the trek with NO financial compensation if you happen to be part of a group of 20 year olds- something over which you have no control. This is because there is a minimum pace you have to maintain (this info is not in the descriptions). That pace is set by the group composition. That means that although you are fully capable of completing the hikes in reasonable time but not at the pace of a 20-something, you still risk getting booted from the trip. The guides are arrogant and insensitive. And. As an aside, the food is quite awful. And I repeat-if you are asked to leave at their discretion - they refuse to refund your very considerable fees. Avoid G Adventures!!!
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  G Adventures commented on this review

  We are so sorry to hear that you had this experience. One of our customer service team will reach out to you to discuss your concerns.
  Trip date: October 2023
• ZL

  Zoe

  · March 22nd, 2023
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  The tour itself is really good, but just short and shorter than advertised - 3.5 days instead of 6. To advertise the first day as the beginning of the tour I find questionable, because we had original only ekne half hour introductory talk, nothing else. For this it is then dkch quite expensive. It would be good if that is more adequately clear in the description, transparency would be helpful here. Because the tour itself is always worth it.
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  G Adventures commented on this review

  Hi Zoe, Thank you for your constructive feedback. I appreciate it.
  Trip date: March 2023
• G

  GiancarloBollero

  · January 2nd, 2023
  The feeling of having been ripped off ruined a good part of the holiday. Several things were different from advertised, which makes a big difference when you think you are going with the best possible agent and find yourself being offered the lowest and cheapest possible option: (1) They advertise a 6 day trip, it was really 3.5. Surely they do it to sweeten the cost at the time of booking (2) what was described and identified as “Hotel” for the first and last night was then changed to “Hostel” (equivalent to motel in US). I checked the price to compare the two, and obviously the Hostel was c.40% cheaper.. GA fattening their margins. P.s. On top of it all, the breakfast ahead of the first /longest day offered at the Hostel was just terrible (3) what was advertised as refugio or tent was then firmly tent. Not any tent though, the cheapest possible tent (fyi refugios offer different kinds of tents, some better than others). Last night we found ourselves with a tent leaking water, set up on a sliding surface (4) upon arrival we received a leaflet showing the services provided throughout the trip. For the hostel days we were shown the option of Laundry. Obviously when we returned the last day we were said laundry wasn’t available.. (5) last but not least, the plan was changed for the last day: what should have been a 11km hike to reach lake Grey and a boat trip to see the glacier was cut short… by the rush and explanation of the guide it looked like he was in a rush to get back to the base. Leaving the 3.5day trip a real disappointment In conclusion, don’t trust GAdventure. They are good at advertising, but the value of their trips is much lower than you are paying for!
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  G Adventures commented on this review

  Hi Giancarlo, Thank you for taking the time to send through your constructive feedback. Client comments are the best way to ensure we are continually improving and are, as such, incredibly valuable.
  Trip date: December 2022
• CA

  Charlotte

  · December 19th, 2022
  Had an amazing experience with Natasha, Martin and Nacho! They were so knowledgeable and kind and made the trek SO fun and enjoyable! They always had the biggest smiles on their face and shared so much kindness to everyone in the group. Would recommend this trip to everyone I know!
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  G Adventures commented on this review

  Hi Charlotte, Thank you for taking the time to send through such kind words! So glad to hear that you had a great time with us!
  Trip date: December 2022
• EF

  Emily

  · April 19th, 2022
  I had a great time on the G Adventures W Trek tour in Torres del Paine. Logistics were planned to a tee and all the guides were excellent. The scenery was stunning and the money spent was well worth it. I'd recommend this tour to anyone looking to explore Patagonia.
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  G Adventures commented on this review

  Hi Emily! So glad to hear that you enjoyed your time with us in Patagonia! It's on my bucket list - can't wait to see that scenery too.
  Trip date: March 2022
• DL

  Diana

  · January 20th, 2022
  The route, the guide and the group leader were amazing
  

  G Adventures commented on this review

  Hi Diana, Thanks for your kind words! The W Trek is on my bucket list - so glad to see you enjoyed it!
  Trip date: January 2022
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  Xiaoyang

  · February 8th, 2020
  Great trip! I highly recommend it!
  Trip date: January 2020
• CR

  Carol

  · January 22nd, 2020
  The W-Trek was a wonderful experience with G Adventures. The guides were outstanding and of course Patagonia is beautiful. THis trip certainly met all expectations! Thanks!
  Trip date: January 2020
• AK

  ARUN

  · February 9th, 2019
  Fantastic guides and the itinerary
  

  G Adventures commented on this review

  Thanks for the review Arun!
  Trip date: January 2019
• A

  Jennifer B

  · October 26th, 2018
  I have always been pleased with G adventures tours and I think they are great for anyone who is not ready to do a trip alone or is short on time
  Trip date: October 2018