A Four Seasons Journey (from Prague to Mestre)

Traveler Reviews

• AK

  Amandeep4.0•March 2025
  Very happy with the tour. All the guides were fantastic Manuel & Patricia were great at the start and then Raid...
  Very happy with the tour. All the guides were fantastic Manuel & Patricia were great at the start and then Raid guided us, great person. At the end of the tour Mariano was with us, also very nice person. I enjoyes the tour, some destinations are quick like Munich and in Italy spent lot of time. Some days were fully guided and some not. We have been given free time to explore too. I will recommend them and also read the itinerary before booking to make sure you chose the right one. Thanks Europamando will book it again in future.Show more
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  Traveled in February 2025
  

  Reply from: Europamundo

  Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the tour and that our guides—Manuel, Patricia, Raid, and Mariano—made your experience even better. We appreciate your insights about the itinerary and the balance between guided tours and free time. Your advice to review the itinerary before booking is very helpful for future travelers! It was a pleasure having you on the tour, and we look forward to welcoming you on another Europamundo adventure in the future! Europamundo team :)❤

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• SI

  Solmaz1.0•July 2023
  I am writing this review to express my deep disappointment and frustration with the customer service provided by...
  I am writing this review to express my deep disappointment and frustration with the customer service provided by Tourradar.com. After purchasing tickets and encountering an issue, I reached out to their support team via email. Little did I know that this would mark the beginning of an incredibly frustrating and unresponsive communication process. For a month and a half, I engaged in an email exchange with their customer service representatives. I was initially informed that it would take up to two months to receive a response, which is already an unreasonably long timeframe. However, what made matters worse is that I never received any further communication or updates from them. The lack of consideration and respect for customers' time and concerns is truly disheartening. The absence of even a basic acknowledgment or clarification regarding my issue is indicative of their disregard for customer satisfaction. It is simply unacceptable to keep paying customers in the dark for such an extended period, leaving us feeling ignored and unimportant. I had hoped that Tourradar.com would prioritize their customers and demonstrate a genuine commitment to resolving issues promptly. Unfortunately, my experience has left me feeling ungrateful, hurt, and ultimately disappointed in their service. I strongly advise others to think twice before engaging with Tourradar.com . Their customer service practices reflect a lack of professionalism and respect towards their customers. As a consumer, I deserve better, and I hope this review serves as a reminder to Tourradar.com that providing prompt and satisfactory customer support is an essential aspect of any reputable business.Show more
  Traveled in May 2023
  

  Reply from: Europamundo

  Dear Solmaz. Thank you for sharing your concerns with us. We truly understand the frustration you experienced while dealing with the cancellation of your tour. We acknowledge that missing your flight was a stressful situation, and we understand with the challenges it presented. We want to assure you that our team strives to provide maximum transparency and support to our customers. When you reached out to us on May 8th, the starting date of your tour, we did our best to provide assistance in your native language, Persian, to ensure clear communication. As a company, we are committed to upholding our terms and conditions, which are available on our website for everyone's reference. We regret that we could not provide a refund in this particular case, as voluntary cancellations are subject to a 100% charge, as outlined in our terms and conditions. Regarding the option of joining the tour from Zurich or Prague, we suggested that you should take a train or bus in the hopes of making your travel plans more convenient, considering you were already in Germany and train rides are comfortable in Europe. However, we understand that the as you stated during our phone call, the stress of missing your flight made you lose interest in continuing with the tour, and we respect your decision. At Europamundo, transparency is of utmost importance to us, and we acted in accordance with our terms and conditions. We also want to clarify that flight-related incidents, including missing a flight, are not considered force majeure cases under our terms and conditions hence we proceeded your cancelation request as a voluntary abandonment of the tour. We sincerely apologize for any inconvenience you may have faced during this process and we wish you the best of luck with your future trips. Europamundo team

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• GG

  Gabby4.0•January 2023
  tour was amazing!! only complaint was we had 3 different guides during the tour and we often did not leave on time or...
  tour was amazing!! only complaint was we had 3 different guides during the tour and we often did not leave on time or have all the right info on time. Also the size of the group was too large , made it difficult to ask the guide anything or hear a lot of the information.Show more
  Traveled in December 2022
  

  Reply from: Europamundo

  Thank you for sharing your feedback. We're glad to hear that you enjoyed the other guides on your tour, and we apologize for any missed explanations. Your feedback is valuable, and we appreciate your tips for the other guides. We hope you had a memorable experience overall.

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• CT

  Cathleen4.0•December 2022
  A lot of choices (both a pro & a con)
  Traveled in November 2022
  

  Reply from: Europamundo

  We extend our gratitude for your feedback and we hope to have the opportunity to have you in a future adventure. Europamundo team

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  Sohail4.0•July 2019
  It was good but the schedule was not proper some attractions were too shot and some over long example in Italy too...
  It was good but the schedule was not proper some attractions were too shot and some over long example in Italy too hecticShow more
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  Traveled in July 2019
  

  Reply from: Europamundo

  Hello Sohail Merchant First of all we want to thank you for taking the time and sharing your experience with us. For us it is very important the feedback of our clients, it is the basis for the daily improvement of our services and facilities. Rest assured that your comments have been shared with our team, Best Regards Gabriela.

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• A

  Anonymous4.0•April 2018
  Wonderful itinerary. Sorry we didn’t get to use the train. Accommodations were pretty good but the breakfasts were...
  Wonderful itinerary. Sorry we didn’t get to use the train. Accommodations were pretty good but the breakfasts were only average. Breakfast is important for us, it’s the start of our long day. The trip at some of the stops was too rushed so you barely get a taste for things. I guess that’s why you have to go back. First half of the trip the guides were knowledgeable but not well spoken. Toni was well spoken, friendly, and humorous. He seemed to enjoy his job and be happy to be with us. Overall very pleased we picked this tour and would consider another with this agency.Show more
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  Traveled in March 2018
  

  Reply from: Europamundo

  Hello Customer First of all we thank you very much for taking your valuable time to express your experiences on the journey, and we are really pleased to realize that it was all successful and that you enjoyed them a lot. I am going to let this know to Toni guide, he will be happy of it. We greatly appreciate your comments about our service. We are at your service. And what a beautiful photos, thanks for share them. Best regards.... Gaby from Europamundo.

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