Very Bad , NO Ac coach, Rooms are not as per 3 or 4 star, Tour Guide are very bad and rough and rude
Thank you for your prompt response and for bringing these important matters to our attention,
We would like to kindly reiterate that our hotel accommodations are in accordance with our terms and conditions, as well as the specific category of our hotels, all of which are clearly outlined on our website (you can find detailed information about available hotels in each city when you search for a tour). It is essential to understand that our accommodations are not classified as luxury hotels. Consequently, we must acknowledge that standards, bed sizes, and room dimensions can vary between hotels of the same class, both within different countries and even within the same country. Every country has its own policies for determination of the category of the hotel and for example a five star hotel in Dubai, does not meet the same standards as a 5 star hotel in Cairo.
Please rest assured that all our rooms provide the convenience of a private bathroom and a television. Some of our accommodations also offer additional amenities, including a mini-bar, safe box, and hairdryer. It is important to note that certain regions, particularly in North Europe, may not have air conditioning due to local legislation, which may impose limitations on its use during specific periods. Moreover, within our circuits, slight variations in the quality of hotels located in the same city can be observed.
At Europamundo, our utmost priority is to select hotels that ensure your comfort and allow you to fully enjoy the cities in which you will be staying. While there may be variations in terms of comfort and location depending on the series of tours offered, our hotels are always strategically situated in the cities you will visit. Some may be centrally located, while others may be in proximity to the city center or in more peripheral areas, but always well-connected with public transportation to facilitate easy access to the city center. Our carefully crafted routes are designed to provide an excellent price-to-quality ratio for our valued travelers.
We take great pride in maintaining absolute transparency with our passengers, enabling them to make informed decisions based on their preferences and desired pace for the tour. To this end, we diligently provide comprehensive information about the hotels, itinerary, meals (if applicable), and other relevant details.
In regards to the concern you raised about the tour guide, we sincerely regret that we did not receive any reports from you or your travel companions during the course of the tour. Had we been informed of the situation, we would have taken immediate action to address and rectify the matter.
At Europamundo, we are committed to the well-being and satisfaction of our passengers, which is why we always provide an emergency hotline and WhatsApp numbers that are operational 24/7 on the vouchers of each passenger. These channels serve as crucial resources for our passengers to report any issues they may encounter during their tour, ensuring that we can promptly address and resolve any concerns in real-time.
We deeply regret that your experience with our tour did not meet your expectations, and we offer our sincerest apologies for any inconveniences you may have faced. Our aim is always to provide exceptional service, and we are genuinely sorry that our services did not meet your expectations. Please know that we value your feedback, and it will be taken into serious consideration as we continually strive to improve our services and offerings, thank you. Europamundo team
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