Spain, Switzerland and Classical Italy (24 destinations)

Traveler Reviews

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  Sheila3.0•November 2026
  Will outline my feedbacks into the following categories: 1. Online Customer support- the pick up arrangement for our...
  Will outline my feedbacks into the following categories: 1. Online Customer support- the pick up arrangement for our companions coming from a different flight was messed up coz the transport company had the wrong flight info. Customer support initially told our companions to get their own transportation which I had to disagree so they agreed to do it but had to wait for a long time. I also paid extra night for the hotel accommodation before the start of the tour.and this I paid more than 6 months prior. We were expecting to be booked in the same hotel where the tour will start but instead, was booked in a different hotel which was very far and had to transfer at night to the next hotel. It was very inconvenient and had I known, I could have booked the same hotel by myself. I was also told by the support people that in the bus, there’s no overhead and storage as well as under the seats but not true at all. 2. Tour Leaders- Had 3 different persons and except for Lorenzo, the other 2 did not give us their contact numbers for emergency purposes. When we were in Milan under Matti, our guide, we already heard some noise and saw protesters and police. Yet, we continued to go into the center near the cathedral where we were left to explore. The violence erupted after a few minutes that we were able to take pictures and walk around. We had a very traumatic experience of running for our lives amidst the tear gas and rioters. 3rd guide, Sofia, was good in terms of keeping the peace in the bus and making sure we are on schedule. 3. Places visited- very extensive. You will really get your money’s worth! 4. Guided visit - there were only 4 occasions when there’s a local guide so the rest, you are on your own to explore except under Lorenzo, when he took us for an early morning walk in Chambery, France . All I can say that it’s all up to you to make the experience memorable which is what we did. The expectations were not fully met and service could have been better. However, we did have a great time and met some new friends which was worth it. IShow more
  Traveled in October 2026
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  helen3.5•October 2026
  I've used Tourradar few times and they reliable, prompt and friendly. I've also used Europamundo, I don't...
  I've used Tourradar few times and they reliable, prompt and friendly. I've also used Europamundo, I don't expectations so no disappoinment except the 30 minutes at Lagrada Familia. Yes only 30 minutes!!! Guide suggested we used the toilet at the souvenir shop. Took me 12 minutes in the queue. And then it poured, cats and dogs. No more my first and last visit to Lagrada Familia :(Show more
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  Traveled in September 2026
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  ROYA5.0•October 2026
  Exceptional Tour Guides, a Memorable European Experience, and Opportunities for Improvement I would like to begin by...
  Exceptional Tour Guides, a Memorable European Experience, and Opportunities for Improvement I would like to begin by expressing my sincere appreciation to Europa Mundo for the wonderful European vacation my mother and I recently experienced. Our journey included Spain, France, Switzerland, and Italy, with an extensive itinerary covering Barcelona and Girona, two cities in France, seven cities in Switzerland, and six cities in Italy. Overall, we enjoyed the experience tremendously. The tour was affordable, offered excellent value, and provided the opportunity to visit numerous beautiful destinations within a relatively short period. However, I would particularly like to recognize two of your tour guides, Isaac and Javier, whose professionalism, dedication, and hard work contributed significantly to the success of our experience. Special Recognition for Isaac – Truly Exceptional Customer Service Isaac was our English-speaking guide during the portion of the journey covering Spain, France, and Switzerland. I cannot emphasize enough how impressed I was by his professionalism, historical knowledge, communication skills, resourcefulness, and genuine care for his passengers. His command of English was excellent, and his ability to communicate historical and cultural information clearly and engagingly was noticeably stronger than that of some of the other guides we encountered during our travels. He consistently made an effort to ensure passengers understood the destinations, itineraries, and historical significance of the places we visited. However, what truly distinguished Isaac was his extraordinary level of customer service. He demonstrated a genuine commitment to ensuring passengers felt supported, informed, comfortable, and cared for throughout the journey. He was consistently approachable, responsive, patient, and willing to go beyond his immediate responsibilities to help passengers find solutions to their questions and concerns. Our English-speaking group was relatively small, approximately seven to nine passengers, compared with the much larger Spanish-speaking group. Nevertheless, Isaac ensured we received individualized attention and were never made to feel less important. In today’s service environment, it is increasingly rare to encounter someone who combines professional competence with such genuine compassion and personal accountability. Isaac exemplified these qualities throughout our journey. Europa Mundo is extremely fortunate to have an employee like Isaac. His commitment to passenger satisfaction, proactive problem-solving, and exceptional interpersonal skills represent the kind of service that builds customer loyalty and encourages repeat business. I sincerely hope his contributions are recognized and appreciated by your leadership team. Recognition for Javier – Managing a Large and Demanding Group I would also like to specifically recognize Javier, who served as the primary Spanish-speaking guide while working alongside Isaac during our travels through Spain, France, and Switzerland. Javier was responsible for managing approximately 35–40 Spanish-speaking passengers, while also coordinating with Isaac and supporting the overall operation of the tour. This was not an easy responsibility. The group included passengers with different personalities, expectations, and needs, and at times it appeared to be a particularly demanding crowd. Managing such a large group while maintaining schedules, coordinating logistics, addressing passenger concerns, and working alongside another guide requires considerable patience, organization, flexibility, and professionalism. I believe Javier deserves recognition for the significant responsibility he carried and the work he put into keeping the tour organized. Both Isaac and Javier worked together to manage a complex, multinational itinerary while supporting passengers speaking different languages. Their teamwork and dedication were appreciated, and I hope both receive the recognition they deserve. Appreciation for Matthias – Italy During the Italian portion of our journey, covering six different cities, Matthias (Matty) served as our guide. He also did a good job assisting our group and coordinating our travels throughout Italy. We appreciated his guidance and contribution to our overall positive experience. Opportunity for Improvement #1 – Bus Maintenance and Operational Support One significant inconvenience during our journey was a persistent, loud beeping sound coming from the bus for approximately three days. The sound appeared to be associated with the driver’s seat belt or another warning system. Considering the number of hours passengers spend on the bus traveling between cities and countries, this became a frustrating and uncomfortable experience. I want to emphasize that Isaac, Javier, and the driver all made efforts to identify and resolve the problem. Unfortunately, the issue continued throughout those days, and a satisfactory solution was not provided. I recognize that arranging mechanical repairs or replacing a bus during an active international tour can be challenging. The buses are constantly traveling, and repair facilities may be closed by the time the group arrives at its next destination. However, this is precisely where stronger operational support from the company would make a meaningful difference. My recommendation would be for Europa Mundo to review its procedures for responding to mechanical issues reported by guides and drivers, particularly when those issues directly affect passenger comfort over extended periods. Your guides and drivers are the employees interacting with passengers every day. They understand firsthand what is happening and how these situations affect the travel experience. Their feedback should be heard, valued, and supported with timely solutions whenever reasonably possible. While the beeping sound may have appeared to be a relatively minor mechanical issue, its continuous presence during long bus journeys affected the comfort of passengers. More responsive operational support would benefit not only travelers but also the guides and drivers working hard to provide a positive experience. Opportunity for Improvement #2 – Travel Insurance and Access to Essential Medication Another situation involved my mother, who has diabetes and unfortunately lost some of her prescribed medication during our travels. As we were traveling internationally, obtaining a replacement prescription was important to ensure she could continue managing her condition safely. Isaac once again demonstrated exceptional resourcefulness and care by helping us identify the appropriate contacts and resources through Europa Mundo. I want to acknowledge that the representatives we communicated with were responsive, courteous, and willing to provide information and follow up on our questions. However, despite their helpful communication, the final outcome was disappointing. We were informed that assistance with obtaining the replacement prescription was unavailable because of limitations relating to pre-existing medical conditions. I understand that insurance policies have specific exclusions and coverage limitations. However, I believe there is an important distinction between requesting treatment for an existing condition and needing assistance replacing essential medication unexpectedly lost during travel. Diabetes is a pre-existing condition for someone already receiving prescribed treatment. The unexpected event was the loss of medication while traveling internationally. From a customer’s perspective, it would be reasonable to expect that travel-related assistance could help facilitate access to a local physician or prescription service, even if the medication itself was not covered by the insurance policy. I would encourage Europa Mundo to review how similar situations are handled and explore opportunities to provide additional resources or alternative solutions for passengers who unexpectedly lose essential medications. This could include helping travelers locate medical professionals, identifying appropriate prescription services, or clarifying available assistance before and during the tour. Fortunately, my mother was able to manage with the medication she had remaining, and we completed our vacation without medical complications. Nevertheless, I believe this experience presents a valuable opportunity to improve the support offered to future passengers facing similar circumstances. Final Thoughts – A Wonderful Experience and Outstanding Employees Despite the two concerns mentioned above, I want to reiterate that my mother and I genuinely enjoyed our vacation with Europa Mundo. The itinerary was extensive, the destinations were beautiful, and the overall experience represented excellent value for the cost. I also recognize the significant logistical challenges involved in coordinating travel across multiple countries, cities, languages, and passenger groups. My primary reason for providing such detailed feedback is to acknowledge the individuals who made a positive difference while also highlighting opportunities for the company to improve. Isaac, in particular, deserves exceptional recognition. His knowledge, professionalism, patience, excellent communication, genuine kindness, and extraordinary commitment to passenger care made him stand out throughout our travels. He was not simply performing his assigned responsibilities. He demonstrated initiative, accountability, compassion, and a sincere desire to ensure travelers had the best possible experience. Javier also deserves recognition for the substantial responsibility of managing a large and sometimes demanding group while working alongside Isaac to coordinate a complex itinerary. And we appreciate Matthias for his guidance during our time in Italy. I strongly believe that employees like Isaac and Javier are invaluable assets to your organization. They are the people who represent your company’s values in the moments that matter most to passengers. My hope is that Europa Mundo continues investing in and supporting these dedicated employees, while strengthening the operational resources available to them. Exceptional customer service is not simply about meeting expectations when everything goes according to plan. It is about how employees respond when challenges arise, how they treat people, and how genuinely they care about the experience they are providing. Isaac demonstrated that standard of excellence consistently. Thank you again for a memorable European journey. I would certainly consider traveling with Europa Mundo again, and I hope this feedback contributes positively to your continued improvement. Most importantly, I hope Isaac and Javier receive the recognition they have earned. With sincere appreciation, A very satisfied and grateful travelerShow more
  Traveled in October 2026
  

  Reply from: Europamundo

  Thank you so much for taking the time to share your detailed feedback with us! We are delighted to hear that you and your mother enjoyed your European journey. We are especially happy to know that Isaac, Javier, and Matthias made such a positive difference to your experience. We will gladly share your kind words with them and the relevant team, as we know how valuable their dedication and hard work are in creating memorable journeys for our travelers. We also sincerely appreciate your constructive suggestions, which help us identify opportunities to improve our services. Thank you for choosing Europamundo. We hope to welcome you and your mother on another wonderful adventure in the future! Europamundo team :)❤

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  Anna4.3•August 2026
  It's a great tour. Most of the tour guides were very knowledgeable, kind and provided guidance for affordable yet...
  It's a great tour. Most of the tour guides were very knowledgeable, kind and provided guidance for affordable yet very delicious meal options.Show more
  Traveled in August 2026
  

  Reply from: Europamundo

  Thanks so much for reaching out! It's awesome to read that you enjoyed your time with us. Europamundo team :)

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  Tim5.0•June 2026
  The tour was great. The buses were very clean, and the hotels were four stars, but met our expectation. The tour...
  The tour was great. The buses were very clean, and the hotels were four stars, but met our expectation. The tour guides, Isaac and Sagri were super nice. From the first date to the last date everything was on schedule, and instructions were communicated very clear and thorough. I and my family were very happy with this tour, and we are definitely will book with Europamundo again.Show more
  Traveled in May 2026
  

  Reply from: Europamundo

  Hi, Thanks so much for your message! We’re very happy to hear you enjoyed the tour and that everything met your expectations. We’re glad Isaac and Sagri provided excellent service and that you and your family had a great experience. We look forward to welcoming you again on a future trip. Europamundo team

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• RG

  rocibre165.0•August 2025
  Excellent everything was perfect
  Traveled in August 2025
  

  Reply from: Europamundo

  Thank you so much for your kind words! We’re delighted to know that everything was perfect and that you enjoyed your experience with us. We look forward to welcoming you again on another Europamundo journey soon! Europamundo team

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  JUJO5.0•July 2025
  Our group Tour Guides have rendered EXCELLENT services who made sure we go to toilet breaks. BEGORNIA, MANUEL, RA-ID,...
  Our group Tour Guides have rendered EXCELLENT services who made sure we go to toilet breaks. BEGORNIA, MANUEL, RA-ID, SURI and local guides LOURDES, LADY in Vatican and FELIPPO - SUPERB! several drivers as great and I remember JOSE AND ALFONSO! Busy days - lots of beautiful places - connections and rides are good even if there are 4 hour bus rides. JUST SO HOT WEATHER IN JULY, pouring rain on the way to PISA and good food recommendations by Ra-Id and Suri. Dinner is Leysin is bad! 2 hotels I remember were water stuck in shower floor and sink. Remotes and floors are sticky in some hotels. European elevators too small for big luggages of packed Tourists. Surrounding areas of some hotels are great for eating and shopping at night. Would be great if hotels have washer and dryer to minimize big packing for 2 weeks! I had a great Suite room one night as solo traveller. GREAT ROUTE! Last year of 2024 my trip at Sweden, Denmark, Finland and Estonia were great experiences esp with my Tour Guide LORENZO and local guides with great drivers. Some good hotels in the route. Too much hours of driving from one place to another - country to country. MUST IMPROVE THE ROUTE! 2023 was great with MARIO and local guides with great drivers as well except Eric - not good! hotels were mostly bad! Dirty! ALL DRIVERS SHOULD PAY VERY VERY CLOSE ATTENTION TO THEIR OPEN DOORS WHERE BAGS ARE IN THE SEAT IN BETWEEN TOILET BREAK WHILE THEY ARE SMOKING IN ANOTHER AREA OF THE BUS. SOME PLACES HAVE STREET VENDORS OR WALKING PEOPLE AROUND THAT CAN'T BE TRUSTED !!!!Show more
  Traveled in July 2025
  

  Reply from: Europamundo

  hank you very much for sharing such a detailed and heartfelt review of your travel experiences with us. We’re truly delighted to hear that your journey was filled with unforgettable moments, beautiful destinations, and, most importantly, the exceptional service of our team. A special thanks for recognizing our fantastic tour guides — Begornia, Manuel, Ra-Id, Suri, and our local experts Lourdes, Lady in the Vatican, and Felippo. We're also grateful you remembered Jose and Alfonso among our drivers — we will gladly pass along your kind words to all of them. We understand that traveling in July’s hot weather can be challenging, and we appreciate your patience during long bus rides and unexpected rain. Your feedback regarding food recommendations, the Leysin dinner experience, and hotel room conditions (such as water drainage, cleanliness, and elevator/laundry limitations) is extremely valuable. We will be forwarding these comments to our quality control and operations teams to help improve future accommodations and service standards. We also take your safety concern regarding unattended open bus doors very seriously. The security of our travelers is a top priority, and we will reinforce protocols with all drivers to ensure vigilance, especially during breaks. Thank you for your continued trust in Europamundo, having traveled with us in 2023, 2024, and now 2025. We are thrilled to know that many of your guides — including Lorenzo and Mario — have left a positive impression over the years. We look forward to welcoming you on another tour soon — with even more comfort, safety, and memorable experiences! Warm regards, Europamundo Team

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  Tony2.0•June 2025
  The itinerary was good although very long days. But the organisation and responsibility of the tour group is poor at...
  The itinerary was good although very long days. But the organisation and responsibility of the tour group is poor at best. I arrived a day early and had no issues there but the first days stay at the hotel in Barcelona was chaotic. Not being able to get to my room until 15:20 so had to leave my luggage in the storage lockers and walk around Barcelona. No reps/tour guides at the hotel and only one obvious sign put up in the lobby. Which coincidentally was for a different group unbeknown to me. The first full day that was supposed to be spent going around Barcelona was a write-off and nearly the whole trip was because after breakfast at 07:00am I decided to message Europamundo as the listed start time of the tour in the lobby was different to what I had for my itinerary. By the time the main office had liaised with the reps and confirmed what the issue was it turned out I was supposed to already be on the tour at 08:30 and they had already started the trip without me and a few others as I later found out. Surely it should be confirmed who had actually booked in at the hotel and who is booked on the tour first before departing. The head office rep said that information had been put up in the lobby but it later turned out that wasn't until the evening.Show more
  Traveled in June 2025
  

  Reply from: Europamundo

  Dear Mr. Healey, Thank you for sharing your feedback regarding your recent tour, Spain, Switzerland and Classical Italy. We regret to hear that the beginning of your experience was not as smooth as expected and appreciate the opportunity to clarify the situation. Regarding your check-in at the hotel in Barcelona, please note that, as is standard across Europe, hotel check-in times typically begin around 14:00, although this may vary depending on the hotel and city. In the meantime, luggage storage is available for passengers, allowing them to make the most of their time until rooms are ready. Concerning the start of your tour and the meeting point: as indicated in the itinerary provided before the trip, all times shown there are indicative only. Upon arrival at the hotel, all passengers are instructed to check the posters displayed at reception, where the final schedule and meeting time are confirmed. This is a standard procedure across all our tours. While the indicative departure time in your itinerary was listed as 09:00, the actual confirmed departure for your group was scheduled for 08:30. According to our records, you contacted our central office at 11:22—well after the tour had already departed. Most passengers were able to join on time, as the signage with the updated information was correctly displayed at the hotel. We truly understand your frustration and are sorry for the inconvenience caused. However, we must respectfully point out that all necessary information and procedures were in place. Unfortunately, it seems there was a misunderstanding about how to proceed upon arrival, which led to the missed departure. At Europamundo, we strive to ensure our passengers have a well-organized and enjoyable experience, and we provide detailed documentation before travel to support this. We sincerely hope the rest of your journey met your expectations, and we thank you again for your comments, which have been shared with our team for further review. Kind regards, Europamundo team

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  Raj4.7•September 2022
  Tour guide Gaby was very nice and supportive
  Traveled in August 2022

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, So great to hear! Thanks for the kind words about Gaby. Europamundo team :)❤

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  MiaRounds4.2•March 2024
  Overall a great experience. It was educational and informative. All of our travel guides were attentive to our...
  Overall a great experience. It was educational and informative. All of our travel guides were attentive to our needs. We had a wonderful time and we are looking forward to our next trip with you.Show more
  Traveled in March 2024

  Review collected by Europamundo
  

  Reply from: Europamundo

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us. Europamundo team :)❤

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