Modern Europe

Customer Reviews

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  Lilia

  · July 18th, 2025
  Review of Our Recent Guided Tour Vacation Overall, our family had a memorable experience on this guided tour vacation. The itinerary was well thought out, and we truly appreciated how smoothly the schedule ran. We especially enjoyed the balance between visiting major cities and exploring smaller towns—both offered unique perspectives and made the trip feel well-rounded. That said, there were some issues that significantly impacted our experience. One major concern was with the tour guides. A large part of our group spoke English, but the guides frequently conducted explanations in Spanish, often forgetting to translate or offering only brief summaries. When asked to provide explanations in English, they sometimes appeared visibly annoyed or reluctant to do so. This made it difficult to fully enjoy or understand the significance of some of the sites we visited. Additionally, there was an upsetting incident involving one of the guides. While walking from the hotel to the coach, my daughter—who understands Spanish—overheard the guide gossiping and making negative remarks about members of our group to the coach driver. This was highly unprofessional and disappointing to hear. Another concern was the evident favoritism shown by several guides. Certain travelers seemed to receive preferential treatment or more engagement, while others were overlooked or treated with less patience. Finally, the hotel we stayed at in Rouen was in extremely poor condition. The room was so dirty that we had to lay down towels from the bathroom just to feel comfortable walking on the floor. On top of that, the electricity was unreliable or entirely unavailable during our stay, which made for an unpleasant experience. While there were certainly positives—particularly the itinerary and destination choices—these issues with guide conduct and accommodations unfortunately detracted from what could have been an excellent trip.
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  Europamundo commented on this review

  Dear Lilia, Thank you for taking the time to share your impressions. Please allow us to clarify that all our guides are officially certified and trained to provide commentary in both Spanish and English, and the same information is always given in both... Show more
  Trip date: July 2025
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  Kerry LynneVan Breugel

  · May 16th, 2019
  There where many times when the tour did not stop for meals.
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  Europamundo commented on this review

  We appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team
  Trip date: April 2019

  Review collected by Europamundo