Alsace: land of tradition and gastronomy (port-to-port cruise) - MONA LISA

Traveler Reviews

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  shorswill

  November 3rd, 2025
  4.0
  generally food and accomodations were average to good. tiny cabins with separate beds and small bathroom/shower stall.
  Traveled in October 2025
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  Meidi

  November 1st, 2025
  2.0
  The river cruise was carried out in French and did not accommodate us, the only English speaking couple on board,...
  The river cruise was carried out in French and did not accommodate us, the only English speaking couple on board, though they were aware of the fact. I had to tell them to also do public announcements in English, in case of emergency. They also failed to tell the excursion tour guide, resulting she has not prepared her material in English. She did her best, but we could feel that we missed out a lot of information. We were also in the blank during game event on board, because of the lack of English translation and the effort to include us, making us felt that the cruise was exclusively for French speaking people, and we were not made aware in advance. The food on board were bad. Breakfast was ok on pastry side (cannot be wrong with pastry in Europe, I guess), but other meals onboard were awful. Even on gala dinner, they presented a good looking menu, but the food that came out were not what were listed in the menu. The menu included canapes, which they substituted with just 1 serving of mini soup. Foie gras was substituted with simple pate which wasn't up to par, and the desert that supposed to use Grand Marnier, we could not taste the spirit. We could tell because Grand Marnier is our favourite at home. All in all, the food was awful. The daily cocktails, beer and cognac at the bar were disappointed too. The wines were good though, both the red and white selections. And the cabin was comfortable with a lot of storage capacity. The room was cleaned everyday to satisfaction.Show more
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  Traveled in October 2025
  

  Reply from: CroisiEurope River Cruises

  Thank you very much for sharing your detailed feedback. We are truly sorry to read that your cruise experience did not meet your expectations, particularly regarding the English communication on board and the quality of the meals. We fully understand your disappointment, especially as English-speaking guests, and we sincerely apologize for the lack of coordination that affected the delivery of information and inclusiveness during your cruise. Your remarks have been shared with both our on-board and operations teams to strengthen bilingual communication and ensure that such situations are avoided in the future. We also regret that the culinary experience did not live up to our usual standards. Our chefs take great pride in French gastronomy, and your comments will be carefully reviewed to maintain the quality and consistency expected on board. We are, however, pleased that you appreciated the comfort and cleanliness of your cabin as well as our wine selection. Thank you again for taking the time to share your observations, they are invaluable in helping us improve our guests’ experience. We hope to have the opportunity to welcome you again in better conditions. CroisiEurope - Customer Care Department

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  Chui

  October 21st, 2022
  5.0
  excellent crew and excursions included
  Traveled in October 2022
  

  Reply from: CroisiEurope River Cruises

  Dear client, thank you for your review of your cruise. We are glad you enjoyed it especially the excursions and the crew. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards. Croisieurope Customer Care Department

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