Sweden & Norway: Arctic Dreams at the Arctic Circle

Traveler Reviews

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  Frank2.0•October 2025
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  If you are looking for standard, you are certainly in good hands with Journaway. However, if something goes wrong,...
  If you are looking for standard, you are certainly in good hands with Journaway. However, if something goes wrong, you will be left out in the cold. This is what happened last week in connection with the adversities at Berlin airport. These are of course not the fault of Journaway, but ... What happened? Due to foreseeable delays (which actually happened), we booked a direct flight to our destination at very short notice. The catch was that if the outward flight was not taken, all other flights, including the return flights, were canceled and new ones had to be booked. The travel agency, especially Mr. Drückhammer, had no understanding for this and made no attempt whatsoever to find a solution. The colleague even went one better. He offered to book the return flights for us at our expense. His offer was then €679 per person. Directly with the airline, the flight cost €495 at the same time. So with two people, that's a profit of at least €368 for Journaway. And that in an already difficult situation for the customer. In addition, there was another return flight (a few hours earlier) that only cost €588 for two people together. I would say that Mr. Drückhammer should go back to school at the service school, then perhaps a "hammer" service will emerge. I can recommend everyone else to take a look at Journaway's tours, but to check very carefully what is included from a cost perspective. You can probably save a good 30% of the costs and choose your own hotel and flight.Show more
  Traveled in October 2025
  

  Reply from: journaway DACH

  Hallo Frank, vielen Dank für dein Feedback! Es tut mir leid zu hören, dass du mit der Problemlösung nicht zufrieden warst. Bei einer Pauschalreise sind die Flüge ein essentieller Bestandteil. Wenn Flüge hiervon nicht wahrgenommen werden, verfallen die restlichen Flüge, da es ein sog. No-Show wird. Dies liegt daran, dass alle Flüge wie bei einer Pauschalreise üblich auf einem Ticket laufen. In den Reiseunterlagen die du bereits vor der Reise erhältst findest du die Information, dass die Flüge so wahrgenommen werden müssen wie geplant, da sonst die Flüge storniert werden und wir diese nicht wiederherstellen können. Es tut mir leid zu hören, dass du die Flüge nicht wie geplant angetreten bist und hierdurch dein Rückflug verfallen ist. Wir geben stets unser bestes, dich in jeglicher Situation zu unterstützen. Bitte habe jedoch Verständnis dafür, dass wir hierbei nach dem Personenbeförderungsgesetz sowie die Allgemeine Reisebedingungen der jeweiligen Fluggesellschaft handeln müssen. Sobald deine Flüge ein No-Show sind und demnach die restlichen Flüge wie in den Reiseunterlagen beschrieben verfallen, können wir hier nicht mehr handeln. Herzliche Grüße, Jule von journaway

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  Anaïs5.0•February 2025
  We had a great time during this trip, everything was perfectly organised and went as expected. I would not...
  We had a great time during this trip, everything was perfectly organised and went as expected. I would not necessarily recommend sleeping in the cold room at the Ice hotel, since you can anyway visit the rooms, but the hotel itself was great, with awesome excursions and the warm rooms are very comfortable. Tromso was also really beautiful and I wish I could have stayed there a bit longer!Show more
  Traveled in February 2025
  

  Reply from: journaway DACH

  Thank you very much for your great feedback! We are very pleased that you had a great time on the trip and that everything went smoothly. Your comment about the ice hotel is valuable! Tromsø really is a special destination and we can well understand that you would have liked to stay longer. Maybe next time? We look forward to welcoming you back on one of our trips soon! Best regards, Renska from journaway

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• HB

  Hartmut4.0•November 2024
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  The trip was well planned and varied. Unfortunately, the northern lights could only be seen in photographs.
  Traveled in November 2024
  

  Reply from: journaway DACH

  Dear Hartmut, Thank you very much for your feedback! We are pleased that you found the trip well planned and varied. It's a shame that the Northern Lights were not quite as intense. We hope you were still able to experience some unforgettable moments and look forward to welcoming you on one of our trips again soon! ???? Best regards, Renska from journaway

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• A

  Rene5.0•May 2024
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  Es war ein sehr schöner Abenteuerurlaub der zu einer unvergesslichen Reise geworden ist!
  Traveled in January 2024

  Review collected by journaway DACH
  

  Reply from: journaway DACH

  Thank you very much for your great review. I am very pleased that you had an unforgettable trip. I look forward to your next travel booking. Best regards, Rieke from journaway.

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• A

  Gudrun4.0•May 2024
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  Die Hotels und die Lage der Hotesl waren sehr gut.
  Traveled in February 2024

  Review collected by journaway DACH
  

  Reply from: journaway DACH

  Thank you very much for your great review. I am very pleased that you liked the hotels and their location. I look forward to hearing from you again soon. Best regards, Rieke from journaway.

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