Wonders of the American West (Small Groups)

Traveler Reviews

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  Teresa

  October 20th, 2024
  Tour was highly organized, however, a bit fast paced for us. Up everyday at 5am, hours on the bus.
  Traveled in October 2024
  

  Reply from: Insight Vacations

  Thank you for taking the time to share your recent trip experience with us. We genuinely empathise with your feelings; while our itineraries are crafted to highlight remarkable attractions, we understand that this can lead to longer travel times and early mornings, which can be pretty tiring. We believe vacations should be a chance to unwind and recharge. Please know that our operations team is committed to reviewing the pace of the tour. To enhance your experience, we will consider offering more free time at key sites listed in the itinerary. We truly appreciate your feedback and are grateful for your insights.

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  Lyle

  October 1st, 2024
  guide Evan Lowrey was informative, helpful, and friendly. He kept us busy and on schedule and managed all the...
  guide Evan Lowrey was informative, helpful, and friendly. He kept us busy and on schedule and managed all the snafu's that came up.Show more
  Traveled in September 2024
  

  Reply from: Insight Vacations

  We appreciate your feedback and are delighted that you found the services provided by our Travel Director exceptional. Their dedication is invaluable to our company. We are fully committed to ensuring the best possible experience for our guests. Thank you for choosing us.

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  Tim

  June 29th, 2024
  The 40 seat luxury coach broke down at the end of day 1 of our 9 day Insight Vacations Wonders of the American West...
  The 40 seat luxury coach broke down at the end of day 1 of our 9 day Insight Vacations Wonders of the American West coach tour in May. It was replaced for the rest of our tour by a 56 seater coach with significantly less legroom, and seatbelts that didn’t have the side adjuster that enables you to stop the belt rubbing into your neck if you’re a certain body shape. For us, the reason for choosing Insight was their luxury coach, so every day on the 56 seater was a reminder that (to use a flying analogy) we had paid for business class and were getting economy class. We had booked through a travel agent because we’d read the online reviews warning of Insight’s poor communication. The travel agent Freedom Destinations, who supported us, put forward our complaint to Insight. Insight sympathised but cited their terms and conditions that don’t require them to replace the luxury coach with one of the same quality. To an extent I understand that they need to cover themselves for an instance where a luxury replacement isn’t available on the day of the breakdown, but not to provide one at any stage of the remainder of our tour feels like either poor contingency planning or cost-saving. Insight refused our request for a cash payment as compensation. Instead they offered a discount voucher for use on a future trip. We declined the voucher as we do not believe it to be fair to only offer compensation that is dependent upon customers re-using a service, and our faith in their organisation and their coach suppliers Holiday Motor Coach has been broken. Such a shame, because the sights on the trip were wonderful, as were the people we travelled with. 1 star to highlight the risks associated with a breakdown to other potential customers for whom the luxury coach is important.Show more
  Traveled in May 2024
  

  Reply from: Insight Vacations

  Thank you for taking the time to share your feedback. We apologise that the tour did not meet your expectations. We understand that saving and planning for a dream vacation is a significant investment, and we apologise if our goodwill gesture does not meet your expectations. We hope you will still consider using the discount offered by our Guest Relations Department to experience an authentic Insight Vacations travel experience. Thank you for choosing our tour service. We value your feedback.

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  Douglas

  May 25th, 2024
  Overall it was a good experience. Excellent tour director and driver. The food was inconsistent as to quality and...
  Overall it was a good experience. Excellent tour director and driver. The food was inconsistent as to quality and service. The lodgings were fine for the type of trip. Too much time was spent at Monument Valley/Mystery valley and not enough time at Grand Canyon.Show more
  Traveled in May 2024
  

  Reply from: Insight Vacations

  Thank you for your review. We greatly appreciate your feedback regarding our itinerary. Our Team is committed to providing our valued guests with unforgettable experiences and a newfound sense of adventure. Thank you for guests our guests.

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• J

  Joan

  August 8th, 2023
  Covered the southwestern parks I most wanted to see. Tour director was very knowledgeable and patient; driver was...
  Covered the southwestern parks I most wanted to see. Tour director was very knowledgeable and patient; driver was charming and helpful. Accommodations were perfectly situated, and excursions were fun.Show more
  Traveled in June 2023
  

  Reply from: Insight Vacations

  Thank you for your feedback during your Wonders of the American West trip. We are thrilled to read that our Travel Director and Coach Driver were very knowledgeable and professional and that you received exceptional service while making memories that will last you a lifetime. At Insight Vacations, we strive to allocate comfortable, well-located accommodation with high-value standards, and we are delighted that the hotels met your expectations. That said, we hope to hear from you soon to explore another trip with us.

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  Laura

  June 22nd, 2023
  The trip was extremely well organized with Roger our guide, not misding a beat.
  Traveled in June 2023
  

  Reply from: Insight Vacations

  We appreciate your positive review and thank you for taking the time to share your experience with us. It's great to read that our Travel Director shared their passion for travel with you, as it is an essential part of making it a memorable trip. We look forward to welcoming you back soon for your next trip.

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• S

  Sandi

  May 8th, 2022
  Appreciated the tour director and driver . Schedule was good as well as accommodations. I especially liked that we...
  Appreciated the tour director and driver . Schedule was good as well as accommodations. I especially liked that we were able to attend dinner and program by native Navajos and that we got to talk with them. It would have been great to have even more time that night. Would also like to have had more time at one stop where the Navajos were set up to sell items they had made. Overall it was a great tour.Show more
  Traveled in April 2022
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  Bernard

  October 1st, 2021
  Well planned and executed.
  Traveled in September 2021
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  David

  September 30th, 2018
  Did everything we wanted
  Traveled in September 2018
  

  Reply from: Insight Vacations

  Thank you for sharing with us what an excellent time you had in America with Insight Vacations. We are elated to hear that your experience was a memorable one and we look forward to welcoming you back for more amazing destinations in the near future.

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• R

  RaymondHopkins

  June 13th, 2018
  We had a wonderful time. Don't expect five star hotels as this was, for the most part, in the accommodations in the...
  We had a wonderful time. Don't expect five star hotels as this was, for the most part, in the accommodations in the National Parks. Richard Nieto, our driver was great! The tour was well planned out and made the maximum use of the time. Beautiful scenery. I would recommend this to anyone wishing a rustic experience.Show more
  Traveled in June 2018