Tales of Lapland and Glass Igloo

Traveler Reviews

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  mags5.0•March 2026
  The service was excellent, the tour guide faultless, I had high quality experiences and hotel. All in all I was well...
  The service was excellent, the tour guide faultless, I had high quality experiences and hotel. All in all I was well looked after and I had a superb time.Show more
  Traveled in February 2026
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  Sue5.0•December 2025
  Communication via email was fast with replies to questions I had.
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  Traveled in December 2025
  

  Reply from: V.O.S – Vision of Scandinavia

  Hi Sue, thank you so much for your positive review. We are glad to hear that you were happy with the services provide and it is great to know our communication was helpful and quick as well. We truly appreciate your kind words and hope to welcome you again in the future!

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  Daniela5.0•February 2025
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  Once again, we felt well looked after, from the planning and booking to the app and the implementation. We had a very...
  Once again, we felt well looked after, from the planning and booking to the app and the implementation. We had a very nice hotel and wonderful excursions. Questions were answered quickly. We are happy to recommend TourRadar.Show more
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  Traveled in February 2025
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  Alex5.0•January 2025
  The itinerary was very practical noting the harshness of the weather. The program and activities were well planned....
  The itinerary was very practical noting the harshness of the weather. The program and activities were well planned. Though, we did not see the Northern Lights, all the other activities exceeded my expectations. A great experience. Aurora, our VOS guide was extremely helpful, especially in sorting out and in coping with my delayed baggage & delayed flight.Show more
  Traveled in December 2024
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  Ricky4.0•December 2024
  Great and knowledgeable tour guide. Was very helpful when activities were canceled and changed by the weather. I...
  Great and knowledgeable tour guide. Was very helpful when activities were canceled and changed by the weather. I would add that I did not know there would be families on the tour with children under 10. There was tears/ tantrums/loud during talks/instructions ect with some of the children and as a solo traveller I was getting a bit frustrated. A group meal would be recommended to help break ice ect. I would also swap the snowmobiling and make that an optional activityShow more
  Traveled in November 2024
  

  Reply from: V.O.S – Vision of Scandinavia

  Dear Ricky, thank you for the review and the feedback! We put in the work to keep you and all of our clients happy no matter the situation. We hope to see you again in another tour! We will consider your suggestions for next season. Best Regards, Panagiotis - VOS Team

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  Lynne4.0•February 2024
  Overall the tour was good. we paid to update our room as we wanted a view of the river. The hotel was very good,...
  Overall the tour was good. we paid to update our room as we wanted a view of the river. The hotel was very good, meals were excellent. We booked an ENGLISH speaking tour. Aurora our guide did speak english but because there were 34 of the 36 people in our group did not. there were 18 spanish and 17 french speaking only! So had no opportunity to converse with others on our tour. At times we felt left out and lonely. we were very disappointed with this aspect of the tour. Especially when it came to instructions with snow mobile, didn't get to hear any english, so my confidence was low and ended up stopping after a short while , and not driving snow mobile, but got in sleigh pulled by Instructor. The husky and reindeer rides were fantastic , the highlight of our trip. The farms were interesting and well kept. The 5 hrs dropped off at Santa Village was too long . we ended up finding our bus and sitting there for an hour or so. Would have nice to be given option of a shorted time. The thermal clothing at Safartica was poor. The items were very used and not at all comfortable. I only ended up using the overalls, and my own boots, balaclava, socks, scarf and mittens. I would not recommend them. Over all we had a great time , but unsure if we would recommend the tour with others.Show more
  Traveled in December 2023
  

  Reply from: V.O.S – Vision of Scandinavia

  Dear Lynne, Thank you for sharing your detailed feedback about your recent tour experience. We truly appreciate your insights, as they help us improve our services and ensure that future travelers have an even better experience. We are delighted to hear that you found the hotel accommodations to be excellent and enjoyed the delicious meals. However, we sincerely apologize for any inconvenience caused by the language barrier during the tour. It is our priority to provide clear communication and ensure that all guests feel included and well-informed. Your comments regarding the snowmobile instructions are noted, and we understand how crucial it is to receive accurate guidance. We will review our procedures to enhance the experience for all participants. We appreciate your understanding and patience during this part of the tour. On a positive note, we are thrilled that the husky and reindeer rides were a highlight for you. These unique experiences are what make Lapland so special, and we are glad they left a lasting impression. Regarding the extended stay at Santa Village, we apologize if it felt too long. We understand that different guests have varying preferences, and we will certainly consider offering shorter options in the future. As for the thermal clothing provided by Safartica, we apologize for any discomfort you experienced. We take your feedback seriously and will assess the quality of the items to ensure they meet our standards. Once again, thank you for choosing our tour, and we hope that despite the challenges, you still had a memorable time overall. We appreciate your honesty and look forward to making improvements based on your valuable input. All the best, V.O.S.

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  Mariana5.0•March 2023
  The activities are nice and our guide Alain was very helpful. Nice tour, I recommend
  Traveled in March 2023
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  Adrianna4.0•March 2023
  Great tour. We had a fantastic time as there was plenty of fun experiences as well as time to rest and relax.
  Traveled in March 2023
  

  Reply from: V.O.S – Vision of Scandinavia

  Dear Adrianna, So good to hear that you had a great time in Rovaniemi. It is always a pleasure to have positive feedback from the travelers that choose us. We hope that we can assist you also in the future. Best regards, Viktoria VOS

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• EK

  Emily3.0•December 2022
  This tour was great to have everything booked for you and have all your travel organised to get to activities on...
  This tour was great to have everything booked for you and have all your travel organised to get to activities on time. Unfortunately though, we were put with a French tour group even though we though we were booking an English speaking tour, and we weren't told about this prior to meeting the group. So day 2 meeting in the lobby for the first time and seeing a whole group that couldn't speak English was very confusing for us. Our tour guide Alain was amazing, so friendly and helpful, and once he knew we spoke English, he would translate for us and tell the other operators to speak to us in English. But it was still disappointing as we were unable to mix with the group and make friends as we weren't able to communicate to each other. Also after being there, I feel that catching buses and organising your own activities probably would have been the cheaper option. The activities in this tour were great to enjoy rovaniemi in the winter time though.Show more
  Traveled in December 2022
  

  Reply from: V.O.S – Vision of Scandinavia

  Dear Emily, Thank you for your review. We are glad to hear that you enjoyed this tour and that you were satisfied with our tour leader. We are sorry to hear that you felt confused in the group. Please note that this tour is multilingual, and it happened just by chance that mainly French-speaking clients booked this particular departure. Please let us know, if you would like to explore any other destination through us. We would be happy to assist you. Have a great day! Viktoria V.O.S Destination Management

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  Lindsay5.0•February 2020
  The tour was great, short but sweet, good activities, Alain was an excellent guide
  Traveled in February 2020