Viva Mexico

Traveler Reviews

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  Dorothea

  February 27th, 2026
  I did the 2-week Viva Mexico tour with Ceci as my guide. Fourteen other people were on the tour and they became...
  I did the 2-week Viva Mexico tour with Ceci as my guide. Fourteen other people were on the tour and they became friends I know I’ll remember forever. The first week was a perfect mixture of fascinating culture, beautiful landscapes, and delicious food. The second week was more relaxed. We swam in amazingly blue water and watched the sun set together. As a leader, Ceci was equally responsible and passionate. She took care of us like we were family and danced with us like there was no tomorrow. :)Show more
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  Traveled in February 2026
  

  Reply from: INTRO Travel

  Hello Dorothea, Thank you for sharing your experience. We’re really glad you enjoyed exploring Mexico and that the trip brought such a great mix of culture, scenery, and time to relax. Ceci will be very happy to hear your kind words. It’s lovely to know she helped create such a special group experience. Kind regards, The INTRO Travel Team

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  Kelsey

  February 24th, 2026
  Having not been on a tour in years I wasn't sure what to expect when I booked a tour around Mexico, however my trip...
  Having not been on a tour in years I wasn't sure what to expect when I booked a tour around Mexico, however my trip absolutely exceeded all expectations. Our guide was so incredible, knowledgeable and passionate. The group members were all beautiful. The tour was so well planned with incredible included and optional activities. It was the perfect mix of cultural and historical with holiday fun. I couldn't recommend Viva Mexico enough. I'd love to do it all again. Will definitely be booking another trip with INTRO.Show more
  Traveled in February 2026
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  Emma

  January 26th, 2026
  Signed up to a group holiday for people aged 20-40 and horrified to turn up to the Mexico trip where it was just me...
  Signed up to a group holiday for people aged 20-40 and horrified to turn up to the Mexico trip where it was just me and a deeply concerning couple in their mid 60s. They failed to inform me of the group composition before I travelled and if I had known would have chosen not to go a d save myself circa £3500 in total. Intro handled the situation appallingly, there were serious safeguarding issues where I was threatened by the couple and had to endure constant inappropriateness and racism. Overall I was placed in an unsupportive, isolating and wholly inappropriate position for the 2 weeks. It was meant to be a holiday of a lifetime, and whilst Intro refunded the tour after significant pressure from myself, I was the one who came back with the emotional damage and incurred the additional costs of flights and expenses. My experience of their complaints process was completely unprofessional. My complaint was handled by their chief drink spiller (his signature/styling) who was dishonest and did not follow procedure by escalating and pressure sold the company‘s final response without informing me of the actual formal ABTOT procedure. Overall don’t choose Intro! No guarantee that you‘ll get either a 20-40 holiday or even a group holiday, and if things go wrong, don’t have any faith the company will do the right thing.Show more
  Traveled in August 2025
  

  Reply from: INTRO Travel

  Hi Emma, We’re very sorry to read how you feel about your experience in Mexico. We understand how important group dynamics are to a trip like this, and we appreciate that this departure did not meet your expectations. Our trips are designed primarily for travellers aged 20–40, however group composition can vary and specific ages or group make-up cannot be guaranteed. This is outlined at the time of booking. On this occasion, the group size and dynamic were affected by late changes prior to departure, which we recognise had an impact on your experience. We take any concerns around safety and conduct extremely seriously. Our team did engage with the situation during the trip and we remained in contact throughout, working to address the issues raised and support you where possible. Following your return, we carried out a full review of your complaint. As a gesture of goodwill, we provided a full refund of your tour cost, despite the trip having been completed. We also acknowledge your feedback regarding the tone of communication during the complaints process and our team’s lighthearted email signature. We’re sorry if this came across as unprofessional in this context, and this has since been reviewed. We’re sorry that this trip did not meet your expectations. This is not representative of the experience we aim to deliver, and we will continue to review similar situations moving forward. Kind regards, The INTRO Travel Team

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  Donna

  July 31st, 2025
  Amazing experience. Seen so many cultural things as well as beautiful sights and great food! Group leader was super...
  Amazing experience. Seen so many cultural things as well as beautiful sights and great food! Group leader was super helpful, kind and supportive.Show more
  Traveled in July 2025
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  Damon

  July 31st, 2025
  Emiliano has been an incredible guide throughout our trip across Mexico. Very friendly, knowledgeable and...
  Emiliano has been an incredible guide throughout our trip across Mexico. Very friendly, knowledgeable and approachable - he's been kind, patient and overall great fun to be around. The trip wouldn't have been the same without him and his leadership and I know the whole group is really grateful for his time and efforts on the trip. In short, Emiliano is a legend!Show more
  Traveled in July 2025
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  Aubriana

  July 16th, 2025
  I enjoyed the itinerary however sometimes the constant moving and having to repack my suitcase was exhausting.
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  Traveled in June 2025
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  IsabellaCalvo

  July 15th, 2025
  Viva Mexico was by far the best trip I’ve ever been on! I absolutely love intro travel and this was my third tour...
  Viva Mexico was by far the best trip I’ve ever been on! I absolutely love intro travel and this was my third tour with them. I had Ceci as my main group leader and alongside her was Emiliano who was equally as great. The trip itself was so much fun with an equal balance of true authentic Mexican culture in the first half and relaxing vibes in the second half in the more Caribbean/touristic parts of Mexico. As for Ceci & Emiliano, their presence and passion for their job made the trip even more amazing. They were engaging, knowledgeable of their culture and always going above and beyond to ensure everyone was having a good time. They were kind and supportive and never pressured anyone to do anything they didn’t want. I highly recommend intro travel but most of all - pick a tour with Ceci or Emiliano as you’re guaranteed an amazing time no matter the location!!!Show more
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  Traveled in June 2025
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  Ciara

  July 15th, 2025
  The Viva Mexico tour was fantastic and the perfect mix of cultural experiences and more chill days in the second half...
  The Viva Mexico tour was fantastic and the perfect mix of cultural experiences and more chill days in the second half of the trip. Ceci, Emiliano and Diego were brilliant and made each day so much fun. By doing this tour, I got a much deeper insight into everything Mexico has to offer. Ceci’s energy and passion are contagious and I couldn’t recommend this tour more!Show more
  Traveled in July 2025
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  Zac

  May 7th, 2025
  This trip is an incredible way to experience the highlights of what Mexico has to offer. The first half is a great...
  This trip is an incredible way to experience the highlights of what Mexico has to offer. The first half is a great introduction to all the incredible culture, people, food and everything in-between of this beautiful country (I guarantee you’ll fall in love with Oaxaca… and everywhere else of course) whereas the second half in the Caribbean is a lot more laid back with beach time, cenotes and of course a visit to Chichén Itzá. Ceci is an absolute legend, her passion and excitement for all the incredible things Mexico has to offer was contagious and for me elevated the trip to an even higher level. If you’re wanting to visit Mexico then you absolutely have to do this tour, it’ll be the best decision you ever make 🇲🇽❤️.Show more
  Traveled in March 2025
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  Ysaline

  May 7th, 2025
  I would highly recommend the VivaMexico intro tour! The first week is a lovely introduction to the Mexican culture...
  I would highly recommend the VivaMexico intro tour! The first week is a lovely introduction to the Mexican culture with walking tours, visits to a local textile family, market visits & mescal tasting and the second week is more relaxed with some more beach time. The highlight for me was visiting a family near San Cristobal for some freshly made breakfast. Ceci was an amazing tour guide, she made everyone feel really comfortable and made the long drives go by faster with podcasts, games and music.Show more
  Traveled in April 2025