Warm Meet & Greet at Lusaka International Airport, and transfer to Lusaka City

Traveler Reviews

• D

  Dee

  January 10th, 2025
  AVOID THIS COMPANY AT ALL COST! Our Lower Zambezi tour was a disaster from start to finish. Mainly because of our...
  AVOID THIS COMPANY AT ALL COST! Our Lower Zambezi tour was a disaster from start to finish. Mainly because of our guide Mark's incompetence and lack of consideration. Despite booking three months in advance, everything seemed to be organised on the fly, disrupting our experience. Mark was more interested in sleeping in, networking, and handling personal tasks than in giving us a quality safari. He even put our lives at risk by ignoring instructions about how to handle a situation where an elephant charged toward us. The transportation, tents, and meals were inadequate - tents which are too small for anyone over 5’9 to fit in and dry bread for lunch. The advertised itinerary was ignored, and we missed out on key experiences due to Mark's poor planning and coordination. We had to do all the work of setting up and breaking down camp while Mark sat around and went for a shower. They also used our photos on social media without our permission to advertise "happy customers" when that was far from the truth. DO NOT use this company. They do not care about their clients. We have been seeking compensation for the Lower Zambezi tour and compensation for the stress and disappointment caused by their ineptitude, but they have been ignoring us for months.Show more
  Traveled in April 2024
  

  Reply from: Lochinvar Safaris

  Dear Dee, Thank you for taking the time to provide your feedback regarding your Lower Zambezi tour (Zambia) and Mana Pools National Park Tour (Zimbabwe) with us in April 2024. While we respect and value all reviews, we were surprised to receive your comments 10 months after your trip. Firstly, we regret to hear that your experience did not meet your expectations. It was the inaugural trip for that specific route to Mana Pools National Park in Zimbabwe, and while challenges can arise with new itineraries, we have since worked diligently to refine and improve our services. Since your trip, we’ve successfully hosted many satisfied customers on the same route, reflecting these enhancements. Regarding your concerns about the use of a photo on our social media platforms, we would like to clarify that the image in question was captured by our media team during your tour. It features our guide, Chris, and is therefore within our rights to use for marketing purposes. We assure you that no personal or unauthorized content was used. On the matter of your tent setup and other logistical support in Mana Pools National Park in Zimbabwe, my role as the tour coordinator was to oversee operations while delegating these tasks to our team. This division of labor ensures the smooth functioning of the tour. If there was any perception of neglect, I sincerely apologize for the misunderstanding. We are particularly concerned by the tone of your review, especially the alarming statement, “AVOID THIS COMPANY AT ALL COST!” While we acknowledge and respect constructive criticism, such sweeping declarations can misrepresent our current standards. Your experience is not reflective of the experiences of the many happy clients we have since served on this tour. If your intention is to help us grow, we encourage you to revisit this same tour. We are confident that with the improvements we’ve made, you and your boyfriend would have a much more enjoyable and rewarding experience. Once again, we appreciate your feedback and hope this response clarifies the points you raised. We value your perspective and remain committed to delivering exceptional safari experiences. Yours sincerely, Mark (On behalf of Lochinvar Safaris)

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• L

  Laurent

  September 17th, 2024
  I had a really good time with my guide Fines, cook Renford, and drivers Alec and Lucky (aka team Sondela). Everyone...
  I had a really good time with my guide Fines, cook Renford, and drivers Alec and Lucky (aka team Sondela). Everyone was kind, fun to be around and knowledgeable. Mark, who was in charge of logistics, was reliable and responsive. I recommend Lochinvar Safaris for your next tour!Show more
  Traveled in August 2024
  

  Reply from: Lochinvar Safaris

  Dear Laurent, Thank you so much for taking the time to share such a positive review about your experience with Lochinvar Safaris! We are absolutely thrilled to hear that you enjoyed every moment of your 7-day Fabulous Lower Zambezi and Mana Pools National Parks wildlife-focused safari. We are especially humbled by your kind words for our team. Fines is delighted to have his professional tour guiding recognized, and Renford is beaming with pride for your appreciation of his mouth-watering meals. Lucky, aka Sondela, is honored by your compliments on his attention to detail with his driving in Mana Pools, and Alec is equally pleased to be acknowledged for his excellent driving in the Lower Zambezi. As for Mark, he is sincerely grateful for your kind accolades regarding the excellent logistic support he rendered to make your safari tour a great success. We are already looking forward to welcoming you on another exciting safari adventure in the future. Until then, we wish you all the best in your stay in Canada! Warmest regards, Lochinvar Safaris "The Winning Team"

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