If I could give a negative five, I would. This was the worst tour I’ve ever taken, and I’ve traveled all over the...
Dear Lydia,
We hope this email finds you well. We regret that certain circumstances during your trip did not meet your expectations and interfered with your satisfaction with the tour.
About the hotels according to our policies and general terms and conditions: Location and comfort. As stated in our terms and conditions, which are publicly available for review even before booking your tours, our hotels are not always located in the city center but may be situated on the outskirts. They always have nearby public transportation so that guests can explore the city on their own. While it's true that the Novotel Paris East (which is on you photos) is in a peripheral neighborhood, we want to clarify that it is a safe area, and we have not received any complaints from guests regarding this matter. Additionally, several colleagues from our office have stayed at this hotel to assess the quality of our services and have never reported any safety concerns or homeless individuals in the vicinity.
Regarding the optional tour to the Moulin Rouge show, please note the following: There is a clear notice stating: "During the period of celebration of the Olympic Games in the city, traffic restrictions and alterations will be implemented that will affect the normal development of this excursion." According to our general conditions, if there is not a minimum group to conduct the excursion or due to force majeure, we may be required to cancel the excursion, and a full refund will be issued via the original payment method. Furthermore, we have no record of you purchasing this optional tour. Regarding Europamundo's bilingual nature
Futhermore, Customer Services has communicate you and give you the information on July 12th, that you contacted them regarding the cancellation of the Eiffel Tower visit. On that same day, you were informed of the events and the reason for the change was explained to you. Additionally, we provided assistance by sending the link to purchase tickets for the Eiffel Tower if you wished to go on July 13th, a free day in your itinerary and a day when the Eiffel Tower was open to the public. We attach the message that is on the official page of the Eiffel Tower regarding the monument's closure.
Regarding of bilingual nature of Europamundo, On June 19, 2024, at 12:03, upon confirming your booking, we informed you about the bilingual nature of our tours. Our overland routes typically include adventure leaders who are English-speaking, and local guides are included if specified. Depending on the number of passengers, the service may be provided in two languages (usually English and Spanish) with either two adventure leaders or one leader for smaller groups, explaining in both languages. Please also note that the adventure guide may change during the tour. This information is also available on the Tourradar booking page when you booked the tour. It's important to mention that Europamundo offers bilingual tours, ensuring a diverse mix of languages and cultures on our circuits, which is something beyond our control. Our guides are highly trained in English and Spanish to provide necessary support to passengers in such cases, ensuring no one feels isolated from the group.
Europamundo team
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