Croatian Coastal Cruising - Split to Dubrovnik (Aurora)

Traveler Reviews

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  Jess

  November 24th, 2023
  Sadly Traveling with Intrepid was just plain disappointing. We were booked a double room on our Croatia Sailing Trip...
  Sadly Traveling with Intrepid was just plain disappointing. We were booked a double room on our Croatia Sailing Trip in 2018 for 2020 as the last part of our Honeymoon and was unfortunately like so many due to Covid, couldn't travel. The trip was pushed back to 2023 and we were excited to finally go. Booked 5 years in advance and the first book on our boat. Keep this in mind as we go . . . When we arrived, we found our boat was unavailable due to engine problems, understandable and a newer boat had been arranged, Great :-) We were driven to another wharf and led to our boat by our skipper. The room on board that we were given was not a double. . . Not even close but the other two couples on board were given large double rooms - how is this fair?? We paid the same and booked first!! (one of these couples only booked a few weeks before we departed). Why would you sell a single space as a double????? I was told "this is just how boats are". So we slept very little and woke up sore and stiff every day. Our skipper then proceed to advise us he had never had more than 5 guests plus himself on a vessel such small size - WE HAD 8 GUESTS PLUS HIM! My husband and i were expected to share a room the same size that the skipper had to himself, half the size of the actual double. One of the other guests had to sleep on the couch in the galley due to the configuration ( meaning we couldn't use it all trip), another guest was saturated in the night because his window seals leaked. We also got wet in the night as our window also leaked. We were then advised there would be NO SNORKLING GEAR as was promised on the Intrepid website - I was particularly upset by this as it was one of the reasons we even booked a sailing trip in Croatia. I adore snorkeling and was heartbroken. We were told to buy some gear ourselves when we stopped on one of the Island but couldn't find any at the places we stopped. The skipper then left us, we didn't see him until the next day - this happened every night and a couple of times, skippers from other boats had to come helps us secure mast lines etc because he had left us.. NO SAFELY BREIEFINGS ( i still don't know where the life jackets were), given vague directions to the supermarket and told we could no use the showers on the boat, only on land at the wharfs we stopped at overnight - some of which were truly gross. The skipper then proceeded to shower onboard EVERYDAY. He advised us we would be skipping 2 of the islands on the plan as we would need to conclude our trip one day early Including Vis and the Blue cave. When i mentioned this was something important to me to visit, he advised we would visit a better cave, much less busy. We didn't, we just skipped that whole part. We skipped 2 islands, TWO?! Completed our sailing a day early with NO COMPENSATION due to the boat needing to be returned to Split for the next group and have been ignored by Intrepid since, In fact they have lied repeatedly to my Travel agent about being in touch with us when we asked to discuss a partial refund due to the above reasons. We have been waiting almost 2 months and no contact at all from them. Croatia is beautiful and i highly recommend visiting, doing a sailing trip but 150% absolutely DO NOT DO IT WITH INTREPID. Just a S**T company with very little care for customers. "Pack as many as you can in" should be their Catch phrase. You ruined my Honeymoon Intrepid and you should be ashamed.Show more
  Traveled in September 2023
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  Dean

  June 10th, 2023
  Not allowing credit cards to pay ship expenses was very distressing. Playing music extremely loud made me go to my...
  Not allowing credit cards to pay ship expenses was very distressing. Playing music extremely loud made me go to my cabin to read. Dinner at Frank's was misrepresented and food was disappointing. Guides were very good.Show more
  Traveled in June 2023
  

  Reply from: Intrepid Travel

  Hi Dean, Thank you for leaving a review. An account is supposed to be opened onboard for your cabin - and you should be able to pay for these expenses via cash, Visa or MasterCard. We will be looking into this matter with our local team. I'm sorry to hear that you did not enjoy the dinner experience at Frank's - we will review this and determine if this is something that should continue to be included on the trip. In terms of the music being played too loudly, I'm sorry to hear that your fellow travelers were a bit inconsiderate in terms of ensuring everyone was ok with the volume of the music played. This will be something that we speak to our crew about - perhaps they might be able to ensure that music is not played past a certain volume in the future. We appreciate the time you've taken to let us know of these issues - hopefully we can make some minor changes to this itinerary to ensure it is better in the future! Kind regards, Intrepid Travel

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