Spain, Morocco and Portugal (End End Madrid)

Traveler Reviews

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  Jacki

  September 4th, 2024
  Do yourself a favour and don’t do it 6 day or more just travelling Hotels are in the business areas , not...
  Do yourself a favour and don’t do it 6 day or more just travelling Hotels are in the business areas , not tourists areas. Only a few of the extra optional are worth doing Pushed to tip and take optionals I could go on Please look at other toursShow more
  Traveled in August 2024
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  Terry

  November 8th, 2022
  Due to a problem between Tourradar and Trafalgar, I almost did not have a spot on the the tour bus. I paid for my...
  Due to a problem between Tourradar and Trafalgar, I almost did not have a spot on the the tour bus. I paid for my trip through Tourradar however, Trafalgar said they never received the info for me.Show more
  Traveled in October 2022
  

  Reply from: Trafalgar

  Thank you for your feedback. We apologise for the pre-trip experience; however, we are relieved to learn that you managed to leave on your trip as you originally planned. What’s more, we are incredibly pleased that we were able to help you to create some unforgettable memories.

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• C

  Caitlin

  March 24th, 2020
  A fantastic tour! A well balanced itinerary, good accomodations and an amazing guide. Javier was excellent and always...
  A fantastic tour! A well balanced itinerary, good accomodations and an amazing guide. Javier was excellent and always went above and beyond for us. Highly recommend and will be looking at travelling with Trafalgar again.Show more
  Traveled in February 2020
  

  Reply from: Trafalgar

  It’s always great to hear when our guests are returning home from our guided holidays with fond memories and a thirst for even more travel experiences, as such we thank you for sharing such a positive review of the Spain, Morocco and Portugal trip. What's more, it certainly pleases us to learn that Javier left such a good impression on your trip, ensuring that you had a wonderful travel experience. We are thrilled that you enjoyed our unique way of travelling, and we look forward to our next shared journey, wherever in the world you decide that might be.

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• N

  NarcisoTuanquin

  December 27th, 2019
  Well-coordinated tour. Excellent accommodations. Tour director is very knowledgeable of the places we visited, very...
  Well-coordinated tour. Excellent accommodations. Tour director is very knowledgeable of the places we visited, very pleasant personality; made us feel comfortable and at ease with her from the first handshake.Show more
  Traveled in December 2019
  

  Reply from: Trafalgar

  Thank you for having taken the time to share your thoughts regarding your guided vacation with Trafalgar. Paying careful attention to special requirements allows us to ensure that all of our guests can share in the same comfort when travelling with us. Therefore, we are delighted that your vacation was made easier by the thoughtfulness and expertise of your Travel Director. On top of this, we are very happy to learn that you enjoyed your complete experience with us in Spain, Morocco and Portugal, and we hope that we will have the pleasure of sharing our passion for travel with you again soon.

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• M

  MichelleAbellaShon

  December 10th, 2019
  Personable, patient, detail oriented, utmost professionalism, FUN, friendly speaks clearly, extremely organized,...
  Personable, patient, detail oriented, utmost professionalism, FUN, friendly speaks clearly, extremely organized, takes initiative, is one or two steps ahead of the game, articulate, well researched history & fun story telling, if there were any, she handles challenges & issues stealthily without the whole tour group knowing. Gets along well with others especially with other local guides & coach drivers from different places & cultures. We already miss her! Kassie is a gem!Show more
  Traveled in December 2019
  

  Reply from: Trafalgar

  Thank you so much for sharing your impressions of this trip. At Trafalgar, we take great pride in our Travel Directors, and the efforts they put into making our guests’ time on the road special. Their knowledge and passion for our destinations, along with their unique storytelling ability, makes all the difference when discovering new places. That is why, it thrills us to know that Kassie was able to assist you to have a fantastic time in Morocco, and also experience fresh and authentic moments in Spain and Portugal. What’s more, we are without a doubt happy to have been given the opportunity to host you with Trafalgar and we hope to welcome you back to travel with us again soon.

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• C

  CarolynWashington

  December 6th, 2019
  We were surprised to find out that there were going to be 48 people on this tour. Our guide Kassie Jones was very...
  We were surprised to find out that there were going to be 48 people on this tour. Our guide Kassie Jones was very professional and personable. She is what made our trip excellent. Any frustration we had regarding the large group was offset by Kassie. Her competence was impressive. Some accommodations were not excellent, but all were clean and comfortable. Some meals were typical bulk buffet and some were impressive. The driver was extremely competent and we felt comfortable the entire trip.Show more
  Traveled in November 2019
  

  Reply from: Trafalgar

  Thanks for sharing your thoughts with us on the Spain, Morocco and Portugal guided holiday. We are concerned to hear that you may have found the size of your group to be too large at certain points on this trip. All of our trips and itineraries are designed to comfortably accommodate up to fifty guests at a time, and during peak seasons, we do often operate at full capacity. Nevertheless, we appreciate your concern and have shared this with our Operations Department for their consideration. Furthermore, we have noted your comments regarding the hotels and dining experiences, and brought them to the attention of our Contracting Department for their review with the establishments visited on this trip. With the above said, we are pleased to receive your kind comments regarding your Travel Director and Coach Driver. We are very proud of the professionalism and passion of our team, and we are pleased that you enjoyed their services. What's more, we hope to have the opportunity to host you once more, and to improve your impression of our guided holidays.

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• B

  BillandMegDonnison

  December 6th, 2019
  Kassie was well organised,caring and interested in everyone. She was very knowledgeable and had great skills in...
  Kassie was well organised,caring and interested in everyone. She was very knowledgeable and had great skills in managing the group and bringing everyone together. She was very professional in all aspects of her role.Show more
  Traveled in November 2019
  

  Reply from: Trafalgar

  At Trafalgar, we are fully aware of the important role that our Travel Directors play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of professionalism. Still, we are delighted to read that your vacation was made easier by the thoughtfulness and expertise of your Travel Director, Kassie. That said, we thank you for taking the time to share your review, and we hope that we will have the pleasure of welcoming you on another of Trafalgar’s guided holidays in the near future.

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• 

  DeborahHamilton

  December 3rd, 2019
  We recently travelled for 16 days on the Spain, Portugal and Morocco tour. We had Kassie as our guide and she was a...
  We recently travelled for 16 days on the Spain, Portugal and Morocco tour. We had Kassie as our guide and she was a fantastic guide who we could not fault her in anyway. She made this trip exceptional as she was so professional relaxed and friendly at all times while managing 45 people on the coach. We have travelled with many tour companies over the years with good guides but Kassie was the best one we had ever had. It was the little extra things she did such as the Facebook group, the gifts, asking people for their music tastes and then playing it on the bus, the games on long bus days to pass the time, the farewell video etc. Thanks Kassie for making it such a wonderful trip!Show more
  Traveled in November 2019
  

  Reply from: Trafalgar

  Our Travel Directors take great pride in making our guests’ time on the road special. Their knowledge and passion for our destinations, along with the care and consideration that they provide to our guests at all times, makes all the difference when discovering new places. Therefore, we are thrilled to read of your high praise for the service provided by Kassie on this trip, and that she helped to make your time away with us in Spain, Morocco and Portugal truly memorable. Thank you for taking the time to share your review, and we hope that we will have the pleasure of sharing our passion for travel with you again soon.

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  KathleenHernandez

  December 2nd, 2019
  Kassie is a great travel director. Professional caring fun very knowledgeable.
  Traveled in October 2019
  

  Reply from: Trafalgar

  Thank you for sharing feedback about your time on the Spain, Morocco and Portugal guided holiday, as this first-hand insight is very important to us here at Trafalgar. No one knows how to provide a better experience for our guests than our dedicated Travel Directors, and as such, it’s wonderful to have this reflected back to us in the form of your feedback. We are thrilled that you observed just how much our guests’ well-being is of great importance to us and we hope that you will join our highly skilled team again soon to travel to more unique destinations.

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  LorraineMontalvo

  December 2nd, 2019
  Best tour ! Our travel director Kassie was exceptional. She went above and beyond our expectations. Excellent...
  Best tour ! Our travel director Kassie was exceptional. She went above and beyond our expectations. Excellent communication skills, outstanding customer service, wonderful friendly personality. Courteous, respectful and very considerate. Her expertise and kindness out did any other travel directors I have previously had. Thank you Kassie for making my journey (vacation) the best it’s ever been! I will highly recommend traveling with Trafalgar tours especially because of you . You are amazing and deserve appreciation for your wonderful tour !!!Show more
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  Traveled in November 2019
  

  Reply from: Trafalgar

  Thanks for taking the time to share your review of your recent trip along with the great photos. Here at Trafalgar, we make sure that our Travel Directors are trained to the highest standards and pride themselves on the care and consideration that they provide to our guests at all times. Still, we are delighted that Kassie went above and beyond your expectations and ensured that you had an extraordinary experience discovering Spain, Morocco and Portugal with us. We are very proud of the professionalism and passion of our dedicated representatives, and we are pleased that you enjoyed their services. With this in mind, we hope that you will join our highly skilled team again soon to travel to more unique destinations.

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