Best of Eastern Canada (End Toronto)

Traveler Reviews

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  Sharon

  October 15th, 2023
  Very nice tour. Would have liked more time in a place or two but, overall, good.
  Traveled in October 2023
  

  Reply from: Trafalgar

  Thank you for your review during your time in Canada. We hope that you were able to watch the cascading waters of Niagara Falls and stroll through meadows, rolling hills and farms of Quebec’s Eastern Townships. We understand that some cities might have felt a bit rushed, but we always try to make sure our guests have enough time to enjoy each location. We appreciate your feedback and have shared your comments with our Product Development team to establish what potential improvements we might make in the future. That said, we hope to have the pleasure of hosting you again; until then, we remain committed to our guests.

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  Joyce

  October 15th, 2023
  Optional excursions were reasonably priced. Suggest you put together other places in each city as a walking guide or...
  Optional excursions were reasonably priced. Suggest you put together other places in each city as a walking guide or short taxi or uber ride. Example access to close by museums open late and could walk to from hotel. Free time activities and what they are and where located is helpful.tour guide can offer to accompany a group interested to explore more during free leisure tome.Provide more detail info about the logistics of site visits. Niagara falls..suggest more water proof gear clothing and shoe types etc. Terrain to expect when visiting certain sites and possible alternatives.climbing and how difficult-easy or more strenuous or advanced climbing activity. Overall, small groups so much better than filling up bus. Thank you for giving single travelers their own bus space. Would love to watch more travel videos on longer driving distances.Show more
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  Traveled in October 2023
  

  Reply from: Trafalgar

  Thank you for your review and sharing your photos with us. We appreciate your comments and aim to provide the best travel experience for our guests. Only through your valuable feedback can we continue to evolve and maintain the impeccable service and standards that we are known for. As such, we assure you that your feedback has been shared with our relevant teams for their attention, and your concerns will be investigated accordingly to help us make necessary improvements to our guests' experience. That said, we still hope you have taken lots of lasting highlights away from your time with us in Canada.

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  Barbara

  October 8th, 2023
  Needed more time in Ottawa The 1000 island tour must include millionaire row and Boldt castle Didn’t explain the...
  Needed more time in Ottawa The 1000 island tour must include millionaire row and Boldt castle Didn’t explain the old city in C Montreal. Thought what we saw from bus tour in morning was what the old city was like so missed that part that we briefly saw when bc we went for farewell dinnerShow more
  Traveled in September 2023
  

  Reply from: Trafalgar

  We appreciate your comments and are sorry to learn that there were certain aspects of your trip that you felt could have been improved. We aim to provide the best travel experience for our guests, and it is only through your valuable feedback we can continue to evolve and maintain the impeccable service and standards that we are known for; having your valuable feedback assists us in seeing where we can improve our itineraries. That said, we still hope you have taken lots of lasting highlights away from your time away with us.

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  Jim

  September 13th, 2022
  I was not happy with most of the tour I was on and I blame most of it on Trafalgar, but the tour Travel Director in...
  I was not happy with most of the tour I was on and I blame most of it on Trafalgar, but the tour Travel Director in my opinion was not the most straight forward person and I was not the only person unhappy with her performance. Trafalgar pick things to do that were pretty stupid to do with the crowd that was on board. I believe that 47 out of 49 were seniors, yet they had us go to a hockey rink for a tour which put us late for our schedule time for our schedule time for our boat ride at Niagara Falls which then put us at the back of the a long line. Then the travel director has us go to Niagara on the lake and gave us 30 minutes which was not on the schedule, but a few people wanted to go. This put us back at the hotel at 8:30 at night without having dinner. These are seniors and the sechedule she gave us showed us getting back around 5:00 and this was just the first day. I know this won’t make any difference with you, but this was the worst vacation I have ever had and this after waiting 3 years while you had my money. I ended up spending roughly $7000 dollars on this trip and wasn’t worth have that.Show more
  Traveled in September 2022
  

  Reply from: Trafalgar

  Thank you for taking the time to share your experience here with us. It truly saddens us to read that your time away with Trafalgar may not have lived up to your expectations in some ways, especially as we know how long you had waited to get out on the road with us. We take this kind of feedback very seriously, as our guests' overall enjoyment is our top priority. As such, please be assured that your comments have been shared with our Operations Department for their attention and careful consideration going forward. We know that you may be consideration alternative forms of travel for the future, however we hope to have the chance to journey with you again one day, and demonstrate the true Trafalgar experience.

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  Walter

  August 23rd, 2022
  Great experience and fantastic service
  Traveled in August 2022
  

  Reply from: Trafalgar

  Thank you for your review. We're delighted you had such a wonderful experience and look forward to travelling with you again in the future.

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  Anne

  August 29th, 2019
  The guide was not very organised and the itinerary wasn’t well planned. I will not be using Trafalgar again.
  Traveled in August 2019
  

  Reply from: Trafalgar

  Thanks for taking the time to share your feedback on your guided holiday with Trafalgar. We are fully aware of the important role that our Travel Directors play in the success of our trips. As such, all of our representatives have received thorough training to be able to manage our departures with the highest level of professionalism. Therefore, we are disappointed that your trip was not as seamless as you were expecting on this occasion. As such, we have shared your comments with our Operations Department so that they can be addressed accordingly, and to make sure that the necessary steps are taken to ensure a better experience going forward. With the above said, we hope that you have taken away some memorable highlight from your trip, and though we note with reluctance that you might not travel with us again, we would like to wish you all the best for your future holidays.

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  Anjum

  August 22nd, 2019
  Well planned tour, comfortable coach, energetic tour director, good hotels, expert coach driver. Safety arrangement...
  Well planned tour, comfortable coach, energetic tour director, good hotels, expert coach driver. Safety arrangement at Hilton Quebec were poor and as result mine & fellow tour lady's hand bags were stolen from hotel's breakfast buffet. We lost our valuables, credit cards, identification documents. Apart from that all was great. There were unexpected surprises for us too which were bonus.Show more
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  Traveled in August 2019
  

  Reply from: Trafalgar

  Thanks for taking the time to share your review of the Eastern Canada guided holiday along with the great photos. We truly regret to read about your experience at the hotel in Quebec and can confirm that your feedback has already been shared with our Quality Control team for further evaluation. We would advise that you contact your travel insurance to inquire to see if they are able to assist concerning this. Theft is a rare but unfortunate part of travel and we hope that it did not have too much of an effect on your overall experience. Despite this, we are pleased to read that your trip was otherwise great, and we hope that we will have the opportunity to restore your full faith in our guided holidays in the future.

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  Martin

  July 31st, 2019
  The tour was ok in so far as you will only get to see a little of each city in the time allotted. The hotels were all...
  The tour was ok in so far as you will only get to see a little of each city in the time allotted. The hotels were all excellent except for the Hilton in Quebec City which was not very clean. We requested a different room which we got but it wasn’t any better. The bus was clean and comfortable although with the Air Con, it was quite cold at times and several others on the tour mentioned this. In general the food was good and the tour guides for each location were knowledgeable.Show more
  Traveled in July 2019
  

  Reply from: Trafalgar

  Thank you for sharing your thoughts with us; we really appreciate hearing from our guests. Exploring so many captivating destinations in a snapshot of time can be quite an adventure, and we always strive to include the perfect amount of time at each location for some in-depth discovery. Nonetheless, we value your feedback and will work with the relevant departments to make sure that the pace of the trip continues to ensure the best experiences for our guests. On another note, we appreciate you sharing your concerns regarding the hotel in Quebec City and can confirm that they have been shared with our Quality Control team for further evaluation. Furthermore, your feedback relating to the air conditioning has been raised with our Transportation Department for their care and consideration going forward. With the above said, we still hope that you have taken many memorable highlights from your time away with us.

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  GLORIA

  July 21st, 2019
  The cost for the tour is very reasonable with no hidden fees, and excellent without being expensive. The hotels are 4...
  The cost for the tour is very reasonable with no hidden fees, and excellent without being expensive. The hotels are 4 star providing excellent breakfast. Ron, our tour director/guide, is knowledgeable and personable. There were local guides in the morning at Quebec and Montreal. Rob, the bus driver, is an excellent and safe driver. For longer bus rides, rest stops were taken approximately every 2 to 3 hours. There is a toilet in the rear of the bus.Show more
  Traveled in July 2019
  

  Reply from: Trafalgar

  Thank you for taking the time to share your review of the Best of Eastern Canada guided vacation with Trafalgar. We put a significant amount of time and effort into ensuring that our guided holidays are as seamless and enjoyable as possible for each of our guests. Therefore, we are delighted that everything from the Travel Director, Ron, and Coach Driver, Rob, to the Itinerary and hotels met the high standards you were expecting from Trafalgar. With this in mind, we hope that we will have the pleasure of welcoming you again soon to create many more memorable highlights.

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  Atanu

  July 4th, 2019
  Overall excellent tour enjoyed althrough
  Traveled in June 2019
  

  Reply from: Trafalgar

  Thank you for sharing feedback about your time on the Best of Eastern Canada guided holiday, it absolutely delights us to read that you thoroughly enjoyed all aspects of this trip. With this in mind, hopefully, we will have the pleasure of welcoming you back to journey with Trafalgar again soon.

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