Jordan Express

Traveler Reviews

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  Shannon

  May 30th, 2025
  5.0
  We had a nearly perfect tour of Jordan purchased through Tour Radar. It was advertised that there would be a tour...
  We had a nearly perfect tour of Jordan purchased through Tour Radar. It was advertised that there would be a tour size of 10-15 people, but when we arrived at the airport and met the tour guide we were informed that it would in fact be a private tour with just my husband, myself, and the tour guide! So we had a very personalized itinerary and lots of attention. Plenty of space in the van, and we got to have one on one conversations the whole week and learn so much from our guide. He was the consummate professional, meeting us in our hotel lobby every morning. He gave wonderful recommendations throughout the trip. The itinerary was perfect - not too much per day, nor too little, but perfect action-filled days including every major attraction we could think of in Jordan. We felt perfectly safe the entire trip, too. This was my first tour booked through Tour Radar, and I thoroughly enjoyed it and highly recommend them. I will definitely book through them again, based on this experience.Show more
  Traveled in May 2025
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  Guillermo

  April 2nd, 2024
  5.0
  Cannot say enough good things about the tour and our guide, Amer. An amazing experience that we will remember for...
  Cannot say enough good things about the tour and our guide, Amer. An amazing experience that we will remember for the rest of our lives.Show more
  Traveled in March 2024
  

  Reply from: Encounters Travel

  Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you had a memorable trip with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

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  Nadine

  April 16th, 2023
  5.0
  Enjoyed it a lot! So much unforgettable impressions and a good program! Thank you so much!
  Traveled in April 2023
  

  Reply from: Encounters Travel

  So happy you had a great time in Jordan with us! The Encounters Travel Team

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  Stuart

  November 2nd, 2022
  5.0
  The trip exceeded all of our expectations from the minute we were collected at the airport to the minute we were...
  The trip exceeded all of our expectations from the minute we were collected at the airport to the minute we were taken back there again. Petra, Jerash, Wadi Rum were all stunning, the Dead Sea was an amazing experience as was the hospitality of all we met. Ibrahim, our guide and the driver regularly went well beyond the call of duty for our group. A holiday our family will never forget.Show more
  Traveled in October 2022
  

  Reply from: Encounters Travel

  Thanks for the amazing review Stuart, I will make sure the whole team in Jordan get the recognition they deserve!

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  Daniel

  April 6th, 2022
  1.0
  Terrible tour! Do not go! Jordan was lovely country , would highly recommended but go with another company. Please...
  Terrible tour! Do not go! Jordan was lovely country , would highly recommended but go with another company. Please read all other reviews as everyone has had similar experiences that this company is terrible! I had issues with this tour company. False advertising on the website and would not give a refund of 100£ for their mistake. The hotels were cheap and nasty. 3 star not a chance - 1 star at best. no hot water in multiple places, the last place breakfast was some juice and bread. Tour guide was unorganised and terrible with timings. Always late to things and seemed to plan things last minute leaving everyone hungry and frustrated. Very dodgy with restaurants, he took us to places that he got a deal with whilst telling us there was no where to eat - when there was Cleary lots of good traditional places near by. To quote him “don’t eat anywhere as the kitchens are dirty, only eat where I take you” The worst tour ever! Do not goShow more
  Traveled in March 2022
  

  Reply from: Encounters Travel

  Hi Daniel, To follow up on your review again as we have had some questions about it. Your issues and complaints about the tour were related to the fact that entrance fees are not included in the trip's price, and you had not budgeted for that, as you had not read all the information provided. This caused issues during the trip, particularly when you tried to sneak past site security officers to avoid paying. This created problems for the guide and the smooth running of the trip. We explained the situation about entrance fees to you as best as we could, and in good faith, after your trip, showing clearly the different places where it was highlighted on the Tour Radar website and in our tour notes. These all made clear that entrance fees are not included and that we recommend you purchase a Jordan Pass to cover these. This makes things much better value for travellers overall as you get a discount on the entrance fees total as well as a free visa, saving you 40JD on that too. As we felt all this information was provided before travel we did not agree to pay you the refund you demanded, despite your threats to post a negative review like this and bad-mouth our company elsewhere online if we did not pay up. I would note that during that correspondence you said, and I quote, 'Shame too [that you were going to post a negative review] because I enjoyed the tour'. The hotels used were all rated a minimum of 3-star, though we were made aware that there were issues with the hot water that you mentioned. We are now using a mix of 3 and 4-star hotels on this trip and the issues like this that some hotels had in the months after re-opening post Covid have been cleared up. With food recommendations, the guides have to be very careful as we know from experience that tourists have got sick from some of the snack food and takeaway food shops that you mentioned. That does not stop you from using them, but the guides cannot recommend them. I'm sorry you weren't happy with the guide overall either - I believe that more recent reviews give a more accurate picture, especially as you enjoyed the tour and your time in Jordan with us.

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  Andrew

  April 6th, 2022
  1.0
  There was no mention that we needed to purchase a traveller journey pass worth $70 to avoid paying at every site we...
  There was no mention that we needed to purchase a traveller journey pass worth $70 to avoid paying at every site we went to. The options of food places we went to were almost always a buffet, very sub par options.Show more
  Traveled in March 2022
  

  Reply from: Encounters Travel

  Thank you for sharing your feedback. We sincerely apologize for the lack of communication regarding the Traveler Journey Pass and understand how frustrating it must have been to face unexpected fees at each site. We will review how we communicate these requirements to ensure our travelers are fully informed before their trip. We also regret that the dining options did not meet your expectations. We strive to offer a variety of meals that showcase local flavors and meet the needs of our travelers, and we will certainly take your comments into account when evaluating future tour itineraries. Your experience is important to us, and we will work to improve both the communication and the quality of services offered.

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  Holly

  April 6th, 2022
  1.0
  When we arrived at the airport we had to wait to be meet. Then we got told to be ready for a briefing the following...
  When we arrived at the airport we had to wait to be meet. Then we got told to be ready for a briefing the following morning but not told that straight after we would be leaving for the day so turned up not prepared. The website states what’s included however, not all these are actually included and just the guide and travel are so be prepared to pay additional. Or purchase a Jordan Pass which tour radar need to make clear or charge less/ amend what’s included. The hotels are also not great, max 2 star. I only managed to have a hot shower on the last day! The guide and country were great and Petra was all I expected and more however, the trip was tainted which is a great shame.Show more
  Traveled in March 2022
  

  Reply from: Encounters Travel

  Thank you for sharing your experience with us. We sincerely apologize for the miscommunications regarding the briefing, preparation for the day’s activities, and the additional costs you encountered. We understand how frustrating it can be when the details on the website do not align with the actual experience, and we are committed to reviewing how we present this information to avoid any confusion in the future. We also regret that the accommodations did not meet your expectations. While we aim to offer comfortable options within the price range, we will certainly take your feedback into account as we review our hotel choices for future tours. We are glad to hear that you enjoyed the guide and Petra, but we are sorry that the issues you mentioned impacted your overall experience.

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  Daniel Geovanni

  February 17th, 2020
  5.0
  An unforgettable trip! Jordan is amazing. Encounters Travel is well organized and always on time. Our guide, one of...
  An unforgettable trip! Jordan is amazing. Encounters Travel is well organized and always on time. Our guide, one of the best!Show more
  Traveled in February 2020
  

  Reply from: Encounters Travel

  Thank you so much for your kind words! We’re thrilled to hear that you had an unforgettable experience in Jordan and that everything was well organized throughout your trip. It’s fantastic that your guide made such a positive impact on your journey.

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  Jodie

  January 6th, 2020
  4.0
  Great tour, some little niggles that could be improved to make this better, but overall, really glad we did this tour.
  Traveled in December 2019
  

  Reply from: Encounters Travel

  Dear Jodie, Thank you for your review. We're sorry to hear that you didn't enjoy a few small things on the tour, but overall, we're delighted that you had a good experience with us. We hope to travel with you again soon!

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  Diana Bergmark

  December 30th, 2019
  5.0
  Our tour guide Boudi was great – helpful, pleasant, very knowledgeable & well dressed. Other rep Wadi was poorly...
  Our tour guide Boudi was great – helpful, pleasant, very knowledgeable & well dressed. Other rep Wadi was poorly dressed & unfriendly. The itinerary, sites and activities were all excellent. My highlights were Luxor/Abu Simbel. I didn't enjoy the long drive to Abu Simbel. The hotels were mostly good, but the Cairo one had poor food and a bad room. The Hurghada hotel had a nice room but a bad location. It was an excellent trip overall and great value for money, I would recommend. Show more
  Traveled in February 2019

  Review collected by Encounters Travel
  

  Reply from: Encounters Travel

  Thanks for taking the time to get back to us with your feedback. We are happy you enjoyed your your holiday and we hope that you'll join us again in the future!

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