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Encounters Travel

Encounters Travel

Headquarters in Leeds, England

View all tours
Number of tours
123
Age Range
5-99
Number of reviews
839
Rating
4.5/5
Response rate
100%
Response time
11 hours

Encounters Travel Reviews (840)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
4/5
Value for money
4.5/5
Guide
5/5
  • Jordan on a Shoestring reviewer 1
    Written on November 9th, 2021
    ---------- Forwarded message ---------- From: Alison Tristram Date: 9 Nov 2021 15:52 Subject: Jordan on a shoestring- complaint To: dawnwilliams99@me.com …
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  • Lebanon & Jordan Encounters reviewer 2
    Written on October 27th, 2021
    Great trip, all went smoothly
  • Jordan Encounters reviewer 3

    Jordan Encounters

    5.0Excellent
    Written on October 18th, 2021
    Great guide/driver Amer was always there for our group. Amer added Little Petra to our itinerary & always found us the best places to eat & shop. Jordan & it’…
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    Encounters Travel commented on this review
    Hi Peter, Thanks so much for taking the time to review your Jordan holiday, I will make sure Amer know what a great time you had!
  • Classic Turkey & Greek Islands reviewer 4
    Written on August 20th, 2021
    Do not use this tour company! They had no idea what was going on! We had so many confusion points throughout the trip. The trip was great, but with no help from…
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    Encounters Travel commented on this review
    Thank you for taking the time to review your recent Gulet tour in Turkey. I think you have placed your review on the wrong tour as your booking was for a 3 night Gulet trip from Olympos to Fethiye, and not our 14 day Classic Turkey and Greek Islands tour where your review was made. I'm sorry to hear that you don't recommend the tour despite feeling that the trip itself was great. I know there was an issue at the start of your tour where your hotel charged you for a transfer to the gulet, despite us already having booked this in with them. The amount you paid for the transfer was refunded back to you the next day as discussed at the time. I know you also encountered some confusion on board the gulet due to incorrect information about your disembarkation being given to you by the captain who confused your booking with other travellers finishing the day after you. At time we were very responsive to your messages and cleared this up right away with our apologies for the confusion. Again, I am sorry that you don't recommend us as a company despite our prompt attention to you during the trip and the fact that you did you did enjoy the time on the boat.
  • JK

    Discover Egypt

    5.0Excellent
    Written on January 29th, 2021
    We had the most incredible trip on the Discover Egypt Tour. Every detail was tended to and we didn't have to lift a finger on anything. The Tour Guides were so …
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    Encounters Travel commented on this review
    Wow, thanks for the amazing review Justine!
  • C

    Discover Egypt

    5.0Excellent
    Written on November 17th, 2020
    A wonderful tour that I would do again but would like to linger longer around the new excavations, sites and temples. It was nice to have the extension at the …
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    Encounters Travel commented on this review
    Thanks for your review and we agree completely, a day or 2 at either end can be a great way to even out the pace of this tour. Also, keep a close eye on our newsletter and social pages as we are looking into how we can include all the new findings at Saqqara!
  • Discover Egypt reviewer 7

    Discover Egypt

    5.0Excellent
    Written on November 11th, 2020
    This tour takes you to all the really important places in Egypt. It is so well thought out and executed.Our accommodation and meals were excellent. All the tran…
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    Encounters Travel commented on this review
    Dear Marta, thanks for taking the time to get back to us with your feedback and for the great ratings you gave us. I'm really pleased to hear that you had a good time with us in Egypt, I hope that you'll join us on another tour in the future.
  • M

    Gods of Egypt

    5.0Excellent
    Written on November 11th, 2020
    This was a wonderful trip! Our tour guide Shariff was amazing-he knew how to manage our group, finding ways to make everyone happy, always having a balance of …
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    Encounters Travel commented on this review
    Dear Monica, Thanks for taking the time to get back to us with your tour feedback and for the great ratings too. I hope that we'll have the opportunity to arrange another tour for you at some point in the future.
  • S

    Discover Egypt

    5.0Excellent
    Written on November 7th, 2020
    This was a very well organised tour, conducted by a hugely knowledgeable and informative guide. The itinerary took in all the classic sites and we stayed in goo…
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    Encounters Travel commented on this review
    Thanks for taking the time to get back to us with your feedback Steve. It's great to hear that you enjoyed our Discover Egypt tour. I hope that you'll join us again in one of our other destinations at some point in the future.
  • C

    Discover Egypt

    5.0Excellent
    Written on November 7th, 2020
    Perfect destination selections. Covers mostly all of the main Egyptian temples, pyramids, ruins and cities. Since there is so much to see and visit it is fast p…
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    Encounters Travel commented on this review
    Dear Carlos, Thank you for taking the time to provide your tour feedback, it's great to see that you had such a good trip. I'm sorry you didn't enjoy the visit we included to the Egyptian Perfume factory. These types of visits generally are quite decisive with some of our clients loving them for the opportunity to shop in a safe environment, but others like yourselves don't enjoy them. We do try our best to include less of these types of visits than many of our competitors though and I'm sorry if this in anyway spoiled your enjoyment of the tour as a whole. I do hope that we have the chance to welcome you onto another tour at some point in the future.

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About Encounters Travel

Encounters Travel is an adventure tour operator, based in the UK but with representatives in Canada, South Africa, Australia and New Zealand. We run a wide selection of cultural and adventurous tours around the world, each carefully designed to help you get the most out of the country you're visiting.

Our tours range from historical sightseeing and Nile cruises in Egypt, through to long strenuous treks and white water rafting in Nepal or swimming with whales in Tonga. You can join other travellers on a small group departure, or personalise and tailor-make an itinerary for you to enjoy privately.

Whatever your preference, we have a team of experienced travel consultants ready to advise you and help arrange your next great adventure!

 
 
 
 
 
 

Highlights

Wide selection of cultural and adventurous tours
Travel in complete safety
Local guides giving perfect insights on the destinations
Multi-cultural group tours

SAFER ENCOUNTERS

Travel the world safely despite Covid-19

Do you have a mix of both excitement and concern about travelling now that many destinations around the world are starting to open their borders?


Don’t worry, we understand, and share both.


To help make things a little easier for you, we’ve launched our Safer Encounters scheme, which focuses on the health and safety of our travellers and local staff, while still providing the memorable experiences, visits and activities that our tours normally include. This scheme will be updated from time to time over the months ahead as things become clearer about how we can travel responsibly and safely in different destinations.


We are also working towards the World Travel & Tourism Council’s 'Safe Travel' protocols for tour operators, following recommendations and advice from the World Health Organisation, and will always adhere to the updated regulations put in place by local health and tourist authorities.


In addition, we have introduced more flexible booking policies and conditions to help our travellers to be able to book with confidence.


More information is given in the FAQs section below.


We wish all our travellers the best of health and look forward to welcoming you in our destinations again soon.



Safer Encounters

Audits and risk assessments carried out for each destination before our operations re-start.

We’re also putting enhanced hygiene and cleaning protocols in place.



Private travel

Prefer to travel only with people you know? All our group tours can now be booked as private departures for solo travellers, couples, families and private groups.



Flexible bookings

Do you want or need to change your plans? We’ve added extra flexibility to our booking conditions to allow for fee-free cancellations and date changes (conditions apply).



Small numbers

We already specialise in small groups, and along with expecting lower numbers when travel restarts, we are reducing some of our group sizes to ensure better distancing.



Solo Travellers

Travelling on your own? We've removed compulsory single supplements from many of our group tours, and are giving a 10% discount off the supplement price if you don't want to share.



Responsible Travel

Our focus remains on travelling responsibly, supporting the local economies and communities that we travel through, and designing tours that protect the environment as best we can.

FAQs

What if I have symptoms before the tour?

We all have a duty of care to travel responsibly and to act in such a way as to protect both our own health and wellbeing, and that of our fellow travellers and the people we meet while on our travels. We ask that all our travellers are completely honest with us about any possible Covid-19 symptoms, and that they follow the guidance provided by both international organisations like the WHO, local regulations and our own health and safety protocols.


If you have symptoms before the tour starts, please get in touch with us straight away so we can discuss options for changing or cancelling your tour under our more flexible booking conditions.



Can we do one of your group tours by ourselves?

Yes. All of our small group and shoestring tours are also now available as Private departures for people who do not wish to join a group, but would prefer to just travel with their partner or family. Prices for many of these tours will be kept exactly the same with a minimum of just 2 people travelling, though some will require a supplement based on the number of people in your party. Please do contact us if you would like to travel on one of our group tour itineraries in a private fashion.



I’m a solo traveller, what happens about room shares?

On most of our group tours, solo travellers may choose to share a room with another traveller of the same sex in the group. If a room share is not available then a single room supplement may be payable, with the costs for these kept as low as possible. From August 2020 we are removing compulsory single supplements from many of our tours, and reducing the cost by 50% if we do need to pass a charge to people who want to share but can't - please check individual tours for details. Also, as we’re aware that fewer solo travellers may now want to share rooms, we will subsidise the cost of single supplements for people who definitely want their own room and provide a 10% discount off the normal price. This discount will be applied after booking (i.e. our website still shows the original prices, but these will be reduced when we confirm your booking and before you pay your balance).



How many people will there be on tour?

We are mainly a small-group operator already which helps with our aim of re-starting our operations with lower numbers of people travelling together.


Small group tours: These have maximum group sizes of 12 to 20 people, and average numbers per departure of 8-10 people. As we expect numbers of people travelling to recover slowly we don’t expect many departures with larger numbers than this, ensuring you get a great experience with your fellow travellers and guide, with lower risks of catching infections too.


Shoestring tours: Some of our cheaper Shoestring tours are based on larger groups, potentially travelling with a full-sized coach and up to 45 people. The country health & safety audits that we will carry out before we re-start operations in each country will consider revised numbers on these tours, and we currently expect most will be initially restricted to a maximum of 50% capacity. However, again as we expect lower than normal numbers on each departure for the remainder of 2020 at least, average numbers are not expected to exceed 15-20 people .


Overland tours: These have a maximum group size of 20-24 people. As on these tours the group will be travelling together for a long time, hygiene on board has always been a high priority and this will be enhanced further. Group sizes are not expected to increase above 15 people until 2021.



What precautions are taken on vehicles used?

We will be using larger vehicles than normal for the number of people travelling together, aiming to make sure that single travellers can always have a double seat. Seat allocations will be agreed at the start of the tour and we ask that people stick to these throughout the trip rather than rotating around as they normally would. Touch points such as door handles, head rests, will be cleaned with disinfectant wipes several times a day and the whole vehicle cleaned before the start of each tour and regularly throughout the trip.



What physical precautions will be taken? – eg. Masks & hand sanitizer

Hand and respiratory hygiene is extremely important for all travellers to manage, especially now. We follow the international WHO advice for masks or face coverings which currently recommends that members of the general public wear non-medical, fabric type masks while in public places where maintaining good social distancing may be an issue (for example on public transport or in shops or museums). In addition, local destinations may have their own rules which require their use in other settings. Advice on local requirements and general Covid-19 hygiene precautions will be provided by our guides at the start of our tours. We require all our travellers to follow any local regulations at all times.


We are sourcing disposable face masks, hand sanitiser and tissues to be provided in all our tour vehicles, but we request that all travellers bring their own as well. This will help protect local stocks and also mean you have your own handy for times when you are away from the vehicle, during your free time, and through your travel between your home and your destination.



Will meal arrangements change?

We recognise that enjoying the local food and drink is a big part of travel – its one of our favourites too. We don’t want to take the opportunity away from anyone to try out local dishes and delicacies, but hygiene during breaks for meals is even more important now. Reminders about hand washing will be given before meal times and should be followed at all times. Many hotels are removing buffet options and serving meals at the table, which will help to remove the risk of contact infection from serving cutlery & dishes.



Will things be cheaper or more expensive?

We have always tried to offer the best value possible on our tours, including regular discount promotions when we have been able to negotiate special rates with our local partners and suppliers. We’re very aware that times have been financially tough for many people during the Covid-19 crisis and will continue to do our best to offer great prices on all our tours.


We do however ask our travellers to consider that money is also tight for everyone in the supply chain arranging your holiday and in the local tourist industry. Many costs have increased somewhat, due to the extra precautions and protocols being put in place, and the lower number of expected or permitted visitors. Most destinations will also have gone many months without seeing any tourists at all with corresponding drops in income for those affected. You may therefore find that the prices for eating, drinking, shopping, and for some activities in your destination may have gone up a little.



What if I get ill during the tour?

At the group meeting at the start of the tour, or when you meet your guide at the start of a private tour, part of the briefing will include a short health screening section. Should you have any Covid-19 symptoms you will be asked to seek medical advice (we will provide assistance), and for your health and safety, and for the benefit of everyone travelling with you, you will not be able to join the tour.


Should a traveller develop Covid-19 symptoms during a tour we will help arrange for a medical assessment and follow the rules and guidelines put in place by the local health authorities, including on whether a test is required. In this situation travellers should be prepared not to be able to re-join the tour until a negative test has been completed. Many local health authorities are putting procedures in place to facilitate quick testing of tourists and assigning locations for safe quarantining should this be required. Should Covid-19 be confirmed then your fellow travellers will be informed, and deep cleaning and disinfecting procedures carried out. Any expenses for treatment, testing or quarantine,or rejoining the tour, will need to be covered by the traveller, though of course we will provide assistance.



Will my travel insurance still cover me?

Travel insurance has always been compulsory on all of our tours, and this continues to be the case. The insurance industry is still in the process of developing its response to Covid-19 and many policies currently do not provide cover for Coronavirus related issues. This has started to change with some insurers now confirming Covid-19 is covered, but please ensure you check the wording of your policy and are aware of what it does cover. Any expenses for treatment, testing or quarantine, or rejoining a tour, will need to be covered by the traveller, though of course we will provide assistance. The policy which we offer through Endsleigh currently does not provide coronavirus cover.



Will there be any changes to the itineraries?

When international tourist travel becomes possible again to each of our destinations, and before we start operating again ourselves, we will complete a Covid-19 risk assessment and audit of our operations and tours in that country. This process may result in some changes to the way some tours, or parts of tours are run both to comply with our own best practice requirements and with updated local regulations. Information will be provided to all customers before travel about any significant changes.

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+1 844 311 8331

24/7 Support

Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!