Balkan´s Route

Traveler Reviews

• B

  Becky

  May 19th, 2025
  4.0
  Friendly and helpful guides. They had a guide for English clients and another for Spanish. The guides were both from...
  Friendly and helpful guides. They had a guide for English clients and another for Spanish. The guides were both from Bulgaria. This tour is beyond ON THE GO. They need to add at least one more day to the schedule. You should arrive no later than 5 PM at any destination. We were scheduled to stop in Brasvov, Romania, but we didn't. The hotels were good. Most were centrally located. I was impressed with the local guides. I appreciate the number of evening meals included in the price of the tour. There were no any hidden costs as paying extra to eat at a local restaurant or taking a special excursion. This may be because our schedule was so rushed.Show more
  Traveled in April 2025
  

  Reply from: Europamundo

  Thank you for your feedback, and we regret that the organization of the tour didn’t meet your expectations. Your experience with the pace of the trip is important to us, and we will take your comments into account to improve future tours. We value your participation and hope that your next adventure with Europamundo will be more satisfying. Europamundo team :D❤

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• 

  Nicole

  October 2nd, 2024
  5.0
  I had the absolute best time on this trip, exceeded all expectations. Coordinating travel through the Balkans...
  I had the absolute best time on this trip, exceeded all expectations. Coordinating travel through the Balkans especially is not easy but the operators did a fantastic job. The itinerary was fast paced but still allowed free time to roam and explore which was important to me. There were not a lot of English speakers but I felt welcomed and included, everyone made sure I was attended to just as well as the Spanish speaking majority. I also felt entirely safe and comfortable as a solo female traveler. I will say that this itinerary is very active, I'm a high energy person so long days with many stops and a lot of walking was just right for me but I'd be mindful if you have health conditions or fit certain demographics that may struggle. There are especially a lot of climbs and stairs. Like I said, just right for me personally but perhaps not everyone else. Thank you Europomundo for the trip of a lifetime, I am already daydreaming about another tour this time with my daughter xoxoxoxo thank you times infinity Nikki from AmericaShow more
  Traveled in September 2024
  

  Reply from: Europamundo

  At Europamundo, we aim to create an outstanding experience for our guests from start to finish. Therefore, we are thrilled to read that our dedicated team of representatives ensured that your first-time guided holiday with us was as unforgettable as you have described. Thank you for taking the time to share such a positive review Balkan´s Route trip., and we hope that you will join our highly skilled team again soon to travel to more unique destinations. Europamundo team :)❤

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• M

  Maureen

  September 6th, 2024
  3.0
  There was too much time spent on the bus and not enough time to see the sights around or outside of each city...
  There was too much time spent on the bus and not enough time to see the sights around or outside of each city visited. We only got to see the very central parts of the city. A few days in each place would have been better. Too many none english speaking passengers. There were not the same bonding as would normally take place with a larger group of english. Many were Spanish. If we had known this we would never have taken the trip. First bus we were on for three days was an older bus and the seating was very tight and uncomfortable and bus was hot. After being out on each walking tour, we got into a bus that had been closed up. The driver had not put the aircon on in advance to cool the bus. This resulted in sweeting on the bus for several hours before the inadequate aircon worked. Second bus we were on was newer, more comfortable and the bus driver George Dimitrov always had the bus cool before we got back on after a walking tour. He was a fantastic careful driver and very thoughtful. The english speaking tour guide Bilyana Shirokanska was very helpful and did her best to get us ahead of the crowds.Show more
  Traveled in July 2024
  

  Reply from: Europamundo

  Thank you for your feedback. We would like to clarify that all details about the itinerary and the bilingual nature of the tour are provided before booking. As far as we are aware, we did not receive any messages or complaints from you during the trip. We appreciate your kind words about the second bus and the guide; we’re glad you enjoyed their service. We hope to serve you better in the future. Europamundo team

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• 

  Craig

  July 8th, 2024
  5.0
  I will give this tour (Balkans Route - 9 days Romania to Albania) 5 stars. There is a lot of moving parts, so I...
  I will give this tour (Balkans Route - 9 days Romania to Albania) 5 stars. There is a lot of moving parts, so I factored this into my expectations, and overall I think it went well. Did the tour match the summary itinerary advertised and the more detailed itinerary sent once I booked? Yes, absolutely. Most days were a good mix of travelling and visits to interesting places, usually of historic significance, and often good views en route. Were the travelling tour guide & local city guides good? Yes, in particular my English speaking guide Bilyana was excellent, and I rather like a previous reviewer, looked after me like a mother hen too. Were the hotels good? Yes, 3 were excellent, others very good & one adequate. Food, where provided, good also. Minibus/coach ok. Some tickets included too. Overall, I felt this was an excellent value tour. I was able to briefly sample 6 countries in 10 days, visit some great sites, with little stress. As previous reviews have stated, the tour group was predominately Spanish speakers, and Europamundo European tours are heavily promoted in Latin America. However, that meant that I was initially in a minibus with 2-3 other English speakers. This meant we got a head start on the coach for the large Spanish speaking group, so we got through border crossings and toilet stops far more quickly, allowing us much more time to visit the tour stops, and able to easily listen to our travel guide Bilyana or the local English speaking guides. Worked well for me as a solo traveller, so highly recommended.Show more
  Traveled in June 2024
  

  Reply from: Europamundo

  Thank you for sharing feedback about your time away with Europamundo on the Balkan´s Route. No one knows how to create a better experience for our guests than our dedicated Travel Directors and Coach Drivers. So, we are delighted that Bilyana expertise as well as their professionalism shined throughout your trip and helped to create such a memorable experience. With the above in mind, we very much look forward to our next shared adventure, wherever and whenever you decide that might be. Europamundo team ❤:D❤

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• N

  Nicola

  May 29th, 2024
  2.0
  The tour was very disorganised with 12-14 hour days in the bus. Often we would get in too late to find a meal. Our...
  The tour was very disorganised with 12-14 hour days in the bus. Often we would get in too late to find a meal. Our tour guide did not speak very good English and provided the bare minimum of information. Dietary needs were not catered for and we were travelling as 2 buses, so the group was way too big (50-60 people) and did not work at all. The itinerary was repetitive and boring with not one photo stop or ability to get out of the bus in any areas of nature at all. I would not recommend this trip to anyone.Show more
  Traveled in May 2024
  

  Reply from: Europamundo

  Dear Nicola, Thank you for sharing your feedback with us. We regret to learn that some aspects of the tour did not meet your expectations. At Europamundo, transparency is of utmost importance to us. As outlined in our terms and conditions available on our website, all our overland routes, whether in group or private settings, include the accompaniment of tour leaders (English speaking) and local guides, where specified. Due to the global nature of Europamundo, groups may be bilingual based on the number of passengers. The service may be provided bilingually (usually in English and Spanish), either with two tour leaders, one for each language, or a single tour leader explaining in both languages. All our guides possess a B2 (Upper Intermediate) level of English certification to ensure smooth communication between passengers and guides. Our comprehensive itineraries provide detailed insights into each point of interest, including distances, approximate departure and arrival times, bus ride durations, guided tours, free time allocations, and included entrances (where applicable). This allows our passengers to thoroughly review the itinerary, making informed decisions based on their preferences and pace. With over 2000 unique itineraries, we cater to those seeking a more leisurely experience, allowing for extended stays at various points. Once again, thank you for sharing your thoughts with us. Your feedback is invaluable as we strive to continue improving our services. Europamundo team

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• 

  Kevin

  January 11th, 2024
  5.0
  Giving this tour a Solid A. My English-speaking tour guide, Bilyana, was amazing. More on her in a minute. The tour...
  Giving this tour a Solid A. My English-speaking tour guide, Bilyana, was amazing. More on her in a minute. The tour really allows you to explore the Balkans and learn the individual histories of each country. The hotels were all great. In Croatia we were right on the water in a 5-star stunner. The tour was well balanced between hitting the important sites, getting the local history, exploring the Capitals, and having some free time. Please note, these tours are moving. We're hitting a lot of places each day. I like to say they're geared towards travelers as opposed to tourists. But travelers that want to take it somewhat easy. And let others deal with logistics. And the prices are of great value. Yes, you may be in the minority of English-speaking people in the group, but the Spanish speaking travelers are extremely friendly. Just learn a couple phrases like "Buenas Dias" and "Hola" and you'll be fine. Now, Bilyana Shizokanska, my Bulgarian guide was just amazing. She was always looking out for me like a mother hen, and had the sweetest disposition. All the tour guides are awesome, knowledgeable and speak multiple languages. But Bilyana went out of her way to make me feel welcome and guide me through the Balkans. So, like I said: I'm giving this tour a solid A.Show more
  Traveled in January 2024
  

  Reply from: Europamundo

  Hi Kevin. At Europamundo, we are fully aware of the important role that our guides play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of professionalism. besides, we are delighted to read that your vacation was made easier by the thoughtfulness and expertise of your guide Bilyana. That said, we thank you for taking the time to share your review, and we hope that we will have the pleasure of welcoming you on another of Europamundo guided holidays in the near future. Europamundo team:D ❤

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• 

  rita

  October 24th, 2023
  2.0
  I cut my trip short and went home 3 days early. I completed the first 6 days but Because the schedule was too...
  I cut my trip short and went home 3 days early. I completed the first 6 days but Because the schedule was too Draining and uncomfortable. . The Ad said ages : 0-99. I am 59 and felt like cattle being led around with zero comfort. I Paid $1000 for new plane ticket back to USA: Days were way too long. Breakfast at 7am dinner not till 9pm. The Itinerary I was given was vague. Had I known this I would not have gone: Daily schedule was: 14 hours of travel on bus and attractions without going to hotel to rest. Bus was old and full- packed too crowded in tiny seats. At times the bus was wayyyy too hot. People in back had to keep asking for air conditioning. . Very uncomfortable. Driver drove 3-4 hours no bathroom breaks. Too many people to wait for 50 people to wait in line for single gas station bathrooms and get back to bus. One lady was 20 minutes late. The positives:: Cities were interesting and pretty. Hotels were all very good. Best part: The tour guides Maria and Victor were very nice. Eng and Spanish Caring. And gave good narration.Show more
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  Traveled in October 2023
  

  Reply from: Europamundo

  Dear Rita, Thank you for sharing your opinion about the tour with us. We are delighted to hear about your positive experience with our tour guides. We have conveyed your comment to Maria and Victor, and they extend their gratitude for your kind words. We are glad you enjoyed the cities we chose for your itinerary, and your satisfaction with your accommodations brings us a smile of joy. It is especially gratifying to know that our operations team spares no effort to ensure client satisfaction when selecting hotels. It is with regret that we learned you abandoned the tour 3 days earlier due to finding the itinerary intensive. We understand that personal preferences vary, and we acknowledge that some passengers may find some of our itineraries intensive or the bus rides long. Therefore, as we highly value transparency, our comprehensive itineraries, detailing the distance between each point, approximate departure/arrival times to/from different cities, the approximate duration of each bus ride, guided tours, free time, and included entrances (if applicable), are always at the disposal of our passengers. This allows them to review the itinerary and make informed decisions based on their preferences and pace. With over 500 different itineraries, there are various options for people who wish to visit less and relax more. Once again, we thank you for sharing your insight and for helping us to continue to improve. Europamundo team

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• C

  Caterina

  August 7th, 2019
  4.0
  The trip was great however we were a bit surprised to realize that we were the only 2 English speaking travellers...
  The trip was great however we were a bit surprised to realize that we were the only 2 English speaking travellers amongst 40 Spanish speaking travellers. We were a bit disappointed as we’d been looking forward to meeting new people. We made due and our tour guide Inigo was amazing and really helpful. The tour itself was great, our only issue was the length of time spent in Romania viewing the smaller towns. We wished we spent more time in other countries/cities that had more to offer. The hotels were amazing, much more than I expected. Overall I would consider booking with Europamundo again but I would definitely brush up on my Spanish before hand.Show more
  Traveled in July 2019
  

  Reply from: Europamundo

  Hello Caterina Cacciacarro, receive a warm greeting from us. We regret not having met all your expectations and receive an apology for the inconvenience you had. We would have liked to be of great help during the course of the trip for better comfort. Feedback from our customers is very important, it is the basis for the daily improvement of our services and facilities. Your comments have been shared with our team we will take your comments into consideration and analyze them to improve. We are grateful again for the comments and criticisms that allow us and help us improve our services after travel. We hope you give us the opportunity to trust us with you European vacation in the future! Best Regards, Gabriela form Europamundo

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